Samsara – Senior Knowledge Management Specialist – Toronto, ON

Company: Samsara

Location: Toronto, ON

Expected salary:

Job date: Sun, 01 Jun 2025 00:30:32 GMT

Job description: About the role:Are you an aspiring Knowledge Management (KM) professional with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class knowledge resources using cutting-edge KM technologies, including AI? Join us as a forward-thinking Knowledge Management Specialist, where you’ll create clear, user-friendly documentation and learning materials to support our Finance Operations organization, working with peers and subject matter experts to find, easy to use, and continuously optimized through analytics and AI.This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.You should apply if:

  • You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world’s physical operations.
  • You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
  • You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
  • You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win-together.

In this role, you will:

  • Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
  • Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
  • Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
  • Collaborate with accounting teams to implement and maintain KM processes and standards.
  • Support various financial operations projects and initiatives, ensuring their successful execution.
  • Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
  • Participate in identifying and implementing improvements in KM processes and technology.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
  • Experience translating technical requirements into operational materials
  • Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
  • Experienced in working with knowledge management and ticketing systems
  • Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
  • Adapt at managing multiple priorities and embracing change with ease.
  • Bachelor’s degree in a related field.

An ideal candidate also has:

  • Knowledge of Accounting practices.
  • Fluency in Spanish.
  • Experience working for a fast paced software company.
  • Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows.
  • KCS Certified.
  • Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools.
  • Experienced in managing knowledge-related projects.

Samsara – Senior Knowledge Management Specialist – Toronto, ON

Company: Samsara

Location: Toronto, ON

Expected salary:

Job date: Thu, 08 May 2025 02:12:29 GMT

Job description: About the role:Are you an aspiring Knowledge Management (KM) professional with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class knowledge resources using cutting-edge KM technologies, including AI? Join us as a forward-thinking Knowledge Management Specialist, where you’ll create clear, user-friendly documentation and learning materials to support our Finance Operations organization, working with peers and subject matter experts to find, easy to use, and continuously optimized through analytics and AI.This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.You should apply if:

  • You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world’s physical operations.
  • You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
  • You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
  • You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win-together.

In this role, you will:

  • Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
  • Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
  • Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
  • Collaborate with accounting teams to implement and maintain KM processes and standards.
  • Support various financial operations projects and initiatives, ensuring their successful execution.
  • Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
  • Participate in identifying and implementing improvements in KM processes and technology.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
  • Experience translating technical requirements into operational materials
  • Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
  • Experienced in working with knowledge management and ticketing systems
  • Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
  • Adapt at managing multiple priorities and embracing change with ease.
  • Bachelor’s degree in a related field.

An ideal candidate also has:

  • Knowledge of Accounting practices.
  • Experience working for a fast paced software company.
  • Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows.
  • KCS Certified.
  • Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools.
  • Experienced in managing knowledge-related projects.

Samsara – Senior Deal Desk Analyst – Toronto, ON – Toronto, ON

Company: Samsara

Location: Toronto, ON

Expected salary:

Job date: Sun, 11 May 2025 04:04:34 GMT

Job description: About the role:Samsara’s Deal Desk team partners closely with our Sales organization to drive market wins and achieve our revenue targets. We are a highly collaborative, global team from a diverse range of backgrounds, focused on making Samsara Deal Desk a great place to work and develop our careers. As a part of the Deal Desk team, you will be at the center of helping the company achieve its growth targets by acting as a trusted advisor to the Sales teams to get deals across the line. You will work with Sales, Sales Ops, Customer Success, Product, Legal and Finance to define deal success and align on a commercial strategy that is a win-win for the customer, Samsara and our partners. The ideal candidate is highly self-motivated, intellectually curious, possesses a strong commercial mindset and interpersonal skills, thrives in a fast-paced environment and enjoys collaborating with other teams to solve commercial challenges.This is a remote position open to candidates residing in Canada.You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

  • In close partnership with Sales, guide the structure and execution of Mid-Market deals while optimizing for customer experience, revenue, profitability, and compliance.
  • Influence deals by advising on optimal deal structure, discounting best practices, and standard commercial terms. Educate Sales on standard commercial strategy to drive deal velocity and repeatable success.
  • Evaluate deal financials, including deal margin, payment terms, and cash flow, to optimize deal execution against departmental and company financial targets.
  • Mitigate risk through application of standardized terms, ensuring deals align with company policies and revenue recognition requirements.
  • Monitor the North America Deal Desk support request and quote approval queue, consistently maintaining SLAs with quality work output.
  • Proficiency in reading and understanding financial statements to drive business decision making.
  • Coordinate closely with internal stakeholders to drive deal closure and ensure a seamless customer experience.
  • Collaborate with Enablement to build and deliver training sessions for Sales.
  • Identify opportunities for process improvement and, in conjunction with leadership, implement solutions to quantifiably increase efficiency.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 3+ years of experience either in Deal Desk, Finance, Sales Operations or Revenue Operations.
  • Proficiency in understanding overall construction of SaaS deals; able to advise on booking and revenue recognition ramifications based on deal construct.
  • Ability to analyze deal economics and explain available commercial levers to Sales.
  • Excellent communication skills with the ability to build effective cross-functional partnerships and explain changes to policies and procedures.
  • Strong problem-solving mentality, with an ability to independently navigate internal resources and proactively manage internal blockers for approval and booking of non-standard deals.
  • Successful track record of operating in a high-growth business, with a demonstrated ability to drive results independently.
  • Excellent commercial reasoning skills, balancing an acute attention to detail with the ability to recognize the bigger picture.
  • Ability to balance competing priorities in a fast-paced environment and demonstrate strong time management skills.
  • Highly responsive; ability to work extended hours during month and quarter-end cycles, as needed.

An ideal candidate also has:

  • Experience with CRM tools (e.g. Salesforce) and Google Sheets / MS Excel.

Principal Business Technology Product Manager – Samsara – Toronto, ON

Company: Samsara

Location: Toronto, ON

Expected salary:

Job date: Thu, 13 Feb 2025 01:08:46 GMT

Job description: About the role:This role is rooted in a fervent commitment to scaling operations, shaping culture, and providing comprehensive sales technology solutions, all while ensuring exceptional employee satisfaction. The ideal candidate will collaborate closely with our GTM, legal, finance, marketing, and other teams to jointly craft and refine technology strategies that propel Samsara’s rapid growth, while delivering outstanding connected experiences for our seller personas.This is a remote position open to candidates residing in Canada.You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

  • Sales Platform Roadmap: Understand GTM organization’s business objectives, processes, and strategies to craft technology vision and roadmap that align with these goals, ensuring technology solutions bring tangible value to the company.
  • Leadership and Stakeholder Management: Effective communication and relationship-building skills to engage with stakeholders across the organization, including executives, sales, marketing, engineering, and customer support. Act as the primary liaison between stakeholders and development teams.Lead and mentor junior product managers or GTM team members to ensure high performance and professional growth.
  • Backlog Management:Create, maintain, and prioritize the product backlog, ensuring alignment with business objectives.Write user stories and acceptance criteria that capture user needs.
  • Agile Development:Lead Agile ceremonies, including sprint planning, reviews, and retrospectives.Ensure timely delivery of features and improvements through effective sprint management.
  • Performance Metrics:Define key performance indicators (KPIs) to measure the success of Sales Systems.Monitor and report on product performance, driving data-informed decision-making.
  • Design Thinking: Adopt a design-centric approach to create user-friendly, scalable, and adaptable solutions, considering user experience, data flow, and integration points to enhance overall product usability.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 10 years or more years of experience in software or platform development
  • Expertise in Contract Lifecycle Management (CLM), Entitlement Management System (EMS), CRM, CPQ (Salesforce), integrations, Sales/Quote to Cash, XaaS/Subscription models, and complex US and international selling scenarios.
  • Proven experience in a Product Manager Capacity
  • Stakeholder Management: Exceptional communication and presentation skills, with the ability to effectively convey complex concepts and issues to leadership teams in a compelling, persuasive, fact-based manner.
  • Cross-functional Collaboration: Proficient in collaborating across technology, engineering, and product teams to develop, implement, and enhance digital solutions for employee personas.
  • Proficiency in product management tools (e.g., Jira, Confluence) and analytics platforms.
  • Education: Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

An ideal candidate also has:

  • Industry Experience: Experience collaborating cross-functionally in a large-scale environment ($2 – 10B+ ARR).
  • MBA or equivalent business experience.

The role is focused on scaling operations, shaping culture, and providing sales technology solutions while ensuring employee satisfaction. The ideal candidate will collaborate with various teams to create technology strategies that support Samsara’s growth and provide outstanding experiences for customers. The position is remote in Canada. Candidates should apply if they want to make a real-world impact, have opportunities for career development, are energized by the company’s vision, and want to work with a high-caliber team. Responsibilities include creating a sales platform roadmap, stakeholder management, backlog management, Agile development, performance metrics, and design thinking. Minimum requirements include 10+ years of software development experience, expertise in various sales technologies, product management experience, stakeholder management skills, cross-functional collaboration abilities, proficiency in product management tools, and a bachelor’s degree in Computer Science or Engineering. Ideal candidates will also have industry experience, an MBA, or equivalent business experience.

Principal Business Technology Product Manager – Samsara – Toronto, ON

Company: Samsara

Location: Toronto, ON

Expected salary:

Job date: Sun, 12 Jan 2025 03:33:13 GMT

Job description: About the role:This role is rooted in a fervent commitment to scaling operations, shaping culture, and providing comprehensive sales technology solutions, all while ensuring exceptional employee satisfaction. The ideal candidate will collaborate closely with our GTM, legal, finance, marketing, and other teams to jointly craft and refine technology strategies that propel Samsara’s rapid growth, while delivering outstanding connected experiences for our seller personas.This is a remote position open to candidates residing in Canada.You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

  • Sales Platform Roadmap: Understand GTM organization’s business objectives, processes, and strategies to craft technology vision and roadmap that align with these goals, ensuring technology solutions bring tangible value to the company.
  • Leadership and Stakeholder Management: Effective communication and relationship-building skills to engage with stakeholders across the organization, including executives, sales, marketing, engineering, and customer support. Act as the primary liaison between stakeholders and development teams.Lead and mentor junior product managers or GTM team members to ensure high performance and professional growth.
  • Backlog Management:Create, maintain, and prioritize the product backlog, ensuring alignment with business objectives.Write user stories and acceptance criteria that capture user needs.
  • Agile Development:Lead Agile ceremonies, including sprint planning, reviews, and retrospectives.Ensure timely delivery of features and improvements through effective sprint management.
  • Performance Metrics:Define key performance indicators (KPIs) to measure the success of Sales Systems.Monitor and report on product performance, driving data-informed decision-making.
  • Design Thinking: Adopt a design-centric approach to create user-friendly, scalable, and adaptable solutions, considering user experience, data flow, and integration points to enhance overall product usability.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 10 years or more years of experience in software or platform development
  • Expertise in Contract Lifecycle Management (CLM), Entitlement Management System (EMS), CRM, CPQ (Salesforce), integrations, Sales/Quote to Cash, XaaS/Subscription models, and complex US and international selling scenarios.
  • Proven experience in a Product Manager Capacity
  • Stakeholder Management: Exceptional communication and presentation skills, with the ability to effectively convey complex concepts and issues to leadership teams in a compelling, persuasive, fact-based manner.
  • Cross-functional Collaboration: Proficient in collaborating across technology, engineering, and product teams to develop, implement, and enhance digital solutions for employee personas.
  • Proficiency in product management tools (e.g., Jira, Confluence) and analytics platforms.
  • Education: Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

An ideal candidate also has:

  • Industry Experience: Experience collaborating cross-functionally in a large-scale environment ($2 – 10B+ ARR).
  • MBA or equivalent business experience.

This role is focused on scaling operations and providing comprehensive sales technology solutions while ensuring employee satisfaction at Samsara. The ideal candidate will collaborate with various teams to craft technology strategies that support the company’s growth and create exceptional connected experiences for customers. Key responsibilities include managing the sales platform roadmap, stakeholder management, backlog management, Agile development, performance metrics, and design thinking. The minimum requirements for the role include 10+ years of software development experience, expertise in various sales technologies, proven product management experience, and strong communication skills. Preferred qualifications include industry experience, an MBA, and proficiency in product management tools. The role is remote and open to candidates residing in Canada.