Company: SCM Insurance Services
Location: Markham, ON
Expected salary:
Job date: Sat, 19 Jul 2025 22:38:44 GMT
Job description: Company: ClaimsPro LPJunior Liability Adjuster – Full-time, REMOTE, anywhere in Canada (Toronto, ON)We are currently looking to add experienced Desktop Adjusters to our team! Can work REMOTELY anywhere in Canada.Why should you consider a career with ClaimsPro?We are proud of our people and it shows:You will be part of a team of over 700 independent adjusters from across Canada.Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit.You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.You will be supported by experienced local claims support, centralized after hours support, and dictation services.Your claims load is driven by senior executives and business development staff from coast to coast.Your workload is balanced, and you will be compensated for your billable hours.You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients.Visit or to learn more.The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies;Effective Analytical SkillsEffective communication skills (verbal, written and presentation)Organizational skillsInterpersonal skillsRelationship Building skillsDemonstrated and proven leadership skillsSense of urgency and responsivenessQualifications & ExperienceUniversity degree or post-secondary education related to insurance.Minimum of 1 year experience.Equivalency in combination of education and experience will be considered.Ongoing commitment to education and learning.Effective analytical skills, including identification of cause and effect dynamicsGood investigative mannerAble to draw valid conclusions and effectively communicate them.Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.Adjuster’s license, or currently pursuing or have completed the CIP designationAdvanced communication skills including:Effective written skills including those of a technical natureEffective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.Strong commitment to ongoing education and learning.SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
SCM Insurance Services – Senior Vice President, National Business Development – Insurance Industry – HYBRID (Toronto) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary:
Job date: Thu, 17 Jul 2025 22:46:28 GMT
Job description: Company: ClaimsPro LPSenior Vice President, National Business Development – Insurance Industry – HYBRID (Toronto)Senior Vice President, (SVP) National Business DevelopmentAs the leader of the National Business Development team, the Senior Vice President, National Business Development will be responsible for driving net new business and account management functions ensuring highly productive relationships and client partnerships are maintained. This role will be focused on ensuring we maintain and develop ClaimsPro’s market relationships with existing clients, and also to drive new business with new opportunities and accounts. Critically, the role requires an excellent knowledge of the insurance market in Canada, including Risk Managers, Brokers and Insurers. Additionally, the role requires the ability to design and deliver strategic development plans to ensure targeted market growth. This role requires hands-on financial service industry experience with a track record of client development, 10+ years of sales execution, strategic negotiations, and ability to provide continued enterprise growth and opportunity across the organization.Organizational Alignment:Reports to the President, ClaimsProKey Performance Factors:Centralized focus on relationship management, profitable client growth, customer retention by executing consistent and effective client contactLeadership of National Business Development teamDelivery of strategic plans to grow the businessCollaboration for Operational teams to ensure successful delivery of client expectations and requestsDelivery of revenue targets, new business and organic growth for ClaimsProJob Responsibilities:Sales:Participation, development and execution of Corporate (Private and Public Sector), Broker and Insurer sales results and new business opportunitiesParticipation, development and implementation of strategic sales initiatives for Corporate (Private and Public Sector) Canada, Risk Manager and Broker communitiesManage growth initiatives, and drive innovation in account development, pricing approaches and market alternativesRelationship management and organic expansion, consistently broadening customer base and services provided for Client partnersMaintain competitive market intelligence to leverage opportunities in the marketplaceDrive corporate objectives with demonstrated creativity and client sensitivity through strategic business approaches and sales innovationExecute corporate positioning via appropriate distribution channels: sales training, trade shows, conventions, RFP’s, negotiations, competitive analysis, SLA’s and contract renewalsDevelop and lead Client presentations, systems/technology demonstrations, process and workflow solutionsAccount Management:Develop and achieve annual sales forecasts, budgets, and business plansResponsible for key account management, and expansion of organic growth opportunitiesAccountability for all sales initiatives relating to the service of National Accounts, overall strategic direction, price and process improvement of accountsDrive corporate retention objectives through the continued maintenance and monitoring of existing Client business strategies and business plansAccountabilities:Implementation of sales revenue targets and performance objectivesWork with all internal business intelligence to ensure client deliverables and growth for all accountsEnsure that highly productive Client partnerships are maintained with insurers, brokers and industry stakeholdersAccountable for maintaining accurate updated client data: Contacts, all Client related documents (contracts, rate schedule, and proposals)Additional Responsibilities:Participate in marketing events; seminars, trade shows, conferences and industry functionsOccasional travel will be requiredDevelop relationships and cross sell with the other SCM companiesQualifications and Experience:Minimum of10+ years experience in the insurance industry, in a sales role and in account management5+ years of leadership experienceCIP, CRM, CSP beneficialExperience in all aspects of sales including growth strategies, account development, budgeting and forecastingStrong problem identification and resolution skillsDemonstrates strong presentation skills and a solutions and service orientationExcellent oral and written communication skillsEnvironment & Working Conditions:Positive Team DynamicsInnovativeResourcefulSelf-Management – working remote and in officeAnalyticalNegotiatorGoal drivenDowntown Office: 145 King Street WestSCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
SCM Insurance Services – Xactimate Estimator and Review Specialist (remote – Toronto, Vancouver, Edmonton, Halifax, Ottawa, Moncton) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary: $75000 – 85000 per year
Job date: Wed, 09 Jul 2025 22:30:16 GMT
Job description: Company: ClaimsPro LPXactimate Estimator and Review Specialist (remote – Toronto, Vancouver, Edmonton, Halifax, Ottawa, Moncton)Please note this role is available in any location across Canada and is REMOTE – Toronto, Vancouver, Edmonton, Calgary, Halifax, Ottawa, Moncton.The Xactimate Specialist has an in-depth knowledge of estimating property damage using Xactimate Software. The ideal candidate knows the software in depth and is able to create accurate estimates and complete detailed reviews of contractor estimates. You will also be responsible for scoping damages for large property and commercial losses and to participate in estimating for catastrophic claims.You will work in a fast-paced environment to process high volumes of claims in a timely manner. There are specific deadlines and work load is based upon the fluctuation in claims. You must have the ability to manage abeyances, pending files and influxes due to major weather events.Responsibilities
- Serve as subject matter expert and train adjusters on how to scope property damage claims using Xactimate software
- Assist adjusters in preparing estimates
- Assist with creation of scopes for large property and commercial losses
- Review contractor estimates and provide feedback to ensure accuracy
- Prompt contact and follow up with policy holders and claimants by phone or in person.
- Establish quantum of damages.
- Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
Education, knowledge and experience required
- Minimum 3 years Xactimate experience: Estimating and review using Xactimate at an intermediate to advanced level
- A level 2 or level 3 Xactimate certification required
- Exterior estimating experience required
- Policy coverage, limits of liability & reinsurance policies
- Large property and commercial losses
- Investigation procedures and documentation including consulting local authorities and reviewing property damage
- Technical and financial terms which may include understanding of valuation of depreciated assets in the case of property claims and replacement cash valuations
Technical Skills
- Computer skills (eg. Proficiency in MS Office applications, spreadsheet proficiency, the systems and software the organization utilizes)
- Time management and prioritization skills to effectively manage a caseload.
Soft Skills
- Excellent communication skills
- Ability to teach effectively
- Analytical skills to assess the damage and situation
- Detail orientation to complete all required documentation appropriately and understand any necessary details of the policy
- Personal organizational skills to maintain the workflow of documentation as required
- Problem solving to determine how to resolve issues and deal with the claim effectively.
Environment/Work Conditions
- Ability to drive a motor vehicle
- Sit, stand, walk, kneel, crawl and climb to investigate damaged property.
- Sit at a workstation with the ability to alternate positions as required.
- Available for travel across the country
- Competitive Pay: $75-85K per annum
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Intermediate, Property Desktop Adjuster – Commercial & Personal Lines (Hybrid or Remote – Markham, ON) – Markham, ON
Company: SCM Insurance Services
Location: Markham, ON
Expected salary:
Job date: Sat, 12 Jul 2025 22:20:42 GMT
Job description: Company: ClaimsPro LPIntermediate, Property Desktop Adjuster – Commercial & Personal Lines (Hybrid or Remote – Markham, ON)We are currently looking for an experienced Property Adjuster to join our team! The successful candidate can work remotely or hybrid from anywhere in Canada.Why should you consider a career with ClaimsPro? We are proud of our people and it shows:You will be part of a team of over 700 independent adjusters from across Canada.Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit.You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.You will be supported by experienced local claims support, centralized after hours support, and dictation services.Your claims load is driven by senior executives and business development staff from coast to coast.Your workload is balanced, and you will be compensated for your billable hours.You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit or to learn more.Competencies:The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.To succeed in this role, the ideal candidate should have background/experience in Commercial & Personal Lines Property claims. Some experience in Auto or Liability claims will be considered an asset, as well as the following competencies:Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)Previous adjusting experience preferredAdvanced communication skills including:Effective written skills including grammar and those of a technical natureEffective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audienceDemonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.Relationship Building skillsDemonstrated and proven leadership skillsSense of urgency and responsivenessProactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.Strong commitment to ongoing education and learning.Qualifications & Experience:University degree or post-secondary education related to insurance is nice to have.Minimum of 3 years’ experience.CIP designation or working towards designation.Adjuster’s license or have completed a minimum of the below 4 CIP courses:
C11: Principles and Practice of Insurance
C12: Insurance on Property
C13: Insurance Against Liability—Part 1
C14: Automobile Insurance—Part 1
C110: Essentials of Loss Adjusting (Nice to have)Equivalency in combination of education and experience will be considered.Ongoing commitment to education and learning.Effective analytical skills, including identification of cause and effect dynamicsGood investigative mannerAble to draw valid conclusions and effectively communicate them.Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary:
Job date: Fri, 11 Jul 2025 22:47:52 GMT
Job description: Company: ClaimsPro LPBilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)Role SummaryProvide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
- In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
- Weekend Shifts are Mandatory
- Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.** Preference will be given to candidates who have successfully completed the following Insurance Institute courses – Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **Competencies required to succeed
- Strong communication skills
- Team player with a strong commitment to quality and customer service
- Excellent time management and organizational skills
- Pleasant and friendly mannerism
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Quality management- look for means of improving as well as promoting quality
- High level of motivation
- A sound knowledge of telephone etiquette
Responsibilities
- Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
- Provide personalized customer service of the highest level
- Arrange for the dispatch of adjusters or vendor partners when required
- Field and answer branch inquiries and administer to ECS menu
- Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
- Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required
- Post secondary education
- Minimum 1 year administrative experience
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English and French
- Attention to detail
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment processUnsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Workday Analyst – Full-time – Remote (anywhere in Canada) – Mississauga, ON
Company: SCM Insurance Services
Location: Mississauga, ON
Expected salary:
Job date: Fri, 11 Jul 2025 22:44:50 GMT
Job description: Company: ClaimsPro LP – Shared ServicesWorkday Analyst – Full-time – Remote (anywhere in Canada)SCM Insurance Services is seeking a Workday Analyst to join our Human Resources team to support continuous improvement and post-production functional and technical system support in all areas of the Workday Human Capital Management System. The incumbent in this position needs to have or quickly gain an understanding of the Workday system, and to become a subject matter expert in several aspects of Workday (Absence and Time Tracking, Core HCM, Recruiting, Talent & Performance, Canadian Payroll), and to gain knowledge in the areas of Business Processes, Reporting and Configuration in the Workday system.Reporting to a Manager Workday, the Workday Analyst will contribute to complex initiatives, conduct research on issues/concerns and be open to continuous learning opportunities.Job ExpectationsYou will be assisting:HR and other key stakeholders to revise existing programs to increase operating efficiency or adapt to new business requirementsIn handling semi-annual Workday updates (providing recommendations and testing)Users to develop, maintain, produce, and distribute standard and custom reports, job aids or any training material.In the implementation of all new functionality as per business needsIn ensuring the recommended enhancements and new features are seen through the project management stages (Define, Measure, Analyze, Implement, Control inclusive of configuration and testing)You will perform:Internal controls and audits to ensure our security compliance requirements for external auditors with provided procedure details.Review of our test scripts and update them as needed for ongoing system testing.The trouble shooting process on the issues received from our users related to account setup, process, and report access.The actions of maintaining your professional and technical knowledge by reviewing content available at Workday CommunityRequirementsBachelor’s degree in computer science or related field or equivalent work experience is required.At least one year of experience as an analyst working with a Human Resources Information System (HRIS) system in a fast-paced environment.Experience with systems analysis or configuration.Experience with Workday would be considered an asset.Ability to articulate complex technical topics for non-technical audience.Proven communication skills, with well-developed verbal, written and presentation ability.Project Management skillsStrong work ethic, intellectual curiosity, good judgment, mature and positive attitude.Ability to interpret data, detect trends, draw conclusions, and formulate recommendations.Ability to work independently and in a remote work environment.Bilingual (English/French) is considered an asset.SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Senior Municipal Claims Examiner – Full Time, Remote (Anywhere in Canada) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary:
Job date: Wed, 09 Jul 2025 22:50:57 GMT
Job description: Company: ClaimsPro LP – International Programs GroupSenior Municipal Claims Examiner – Full Time, Remote (Anywhere in Canada)International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement – we are looking for the right candidate to join us!Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.Role Responsibilities:
- Act as an examiner for a class leading Lloyds account which involves providing prompt, fair, quality claims service to clients
- Manage Municipal Claims consisting of professional liability, Bodily Injury, E&O claims and coverage review of complex liability claims
- Responsible for detailed thorough coverage analysis of the Policy response to allegations presented
- Responsible for desk top handling of claims, and settlement of claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to insure client’s needs are met
Qualifications:
- Minimum of 5 years of casualty claims experience including professional lines
- College diploma or combination of education and equivalent business experience
- Professional liability experience, including complex coverage analysis
- Experience dealing with Lloyds a clear advantage
- Ontario Licensing: CIP Designation
Skills Required to Succeed:
- Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical, problem solving and organizational skills with the ability to review and analyze complex coverage
- Demonstrated ability to be proactive in identifying and implementing solutions
- Must be proficient in letter and report writing as position entails detailed reporting to our stakeholders.
- Proven ability to multi-task in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment
What We Offer:
- Competitive Pay
- Work-Life Balance
- Remote Working Opportunities
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Investigator Research & Analytics – Full Time (Kitchener-Waterloo, Ontario) – Kitchener, ON
Company: SCM Insurance Services
Location: Kitchener, ON
Expected salary:
Job date: Fri, 27 Jun 2025 22:33:16 GMT
Job description: Company: Xpera Risk Mitigation and Investigation LPInvestigator Research & Analytics – Full Time (Kitchener-Waterloo, Ontario)Reporting to the Investigations Manager, the Investigator, Research & Analytics will conduct a wide variety of detailed, quality, and timely research and investigative assignments. This position will work within the Open-Source Intelligence team and collaborate with team members daily. Along with possessing an investigative mindset, advanced report writing, and research skills, a strong command of grammar and the English language are essential to success in this role. Remote work in this role is possible.The ideal candidate has a demonstrated ability to manage multiple tasks within a fast-paced environment under the pressure of tight deadlines. Strong organizational, analytical, and decision-making skills are required. Must conduct all investigations in a professional manner and always maintain strict confidentiality.Responsibilities:
- Conduct detailed, in-depth background and asset investigations on individuals and corporate entities in response to client requests using Internet research and databases
- Conduct intellectual property investigations via online research and site attendances
- Locate individuals throughout Canada using database and Internet searches as well as inquiries
- Assist with confirming focal points and identifiers, to maximize surveillance resources
- Comfortably navigate through popular social networking sites, locating, analyzing, and documenting relevant material found
- Document files accurately with file activity and all information gathered
- Ensure all client protocols and guidelines are followed
- Report your findings to our clients in accordance with Xpera standards and practices
- Abide by relevant privacy legislation and adhere to internal policies, guidelines and best practices that apply to open-source intelligence
- Provide support to the Surveillance and Risk Management Divisions with open-source research as needed
- Remain current on industry standards, new and emergent sites and participate in staff meetings and trainings for information sharing purposes
- Attend court or legal proceedings as required
- Other related duties, as required
Education:
- Post-secondary degree, preferably in a related social science field such as criminology, forensic crime and intelligence analysis, journalism, sociology, psychology, etc. or equivalent combination of post-secondary diploma and relevant experience. Considered an asset but not required.
- Completion of ‘Using the Internet as an Investigative Research Tool’ training through Toddington International, or willingness to complete within two months
- A strong command of the English language (written and oral) is essential to success in this role
Professional/Technical Certification or Licenses:
- Holds a valid Ontario Private Investigator License
- Reliable vehicle currently licensed for business/commercial purposes
Job Knowledge or Work Experience:
- Minimum 2 years research and/or investigative working experience
- Ability to work autonomously
- Prior experience working in a client focused environment
- Understanding of threat risk assessments and analytics
- Knowledge of all levels of the Canadian court system, insurance law and privacy legislation an asset
- Proficiency working with Microsoft Word, Excel, Outlook
- Advanced report writing and research abilities
Xpera welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.
SCM Insurance Services – Intermediate/Senior, Liability & Casualty Adjuster (Hybrid or Remote) (Markham, ON) – Markham, ON
Company: SCM Insurance Services
Location: Markham, ON
Expected salary:
Job date: Sat, 21 Jun 2025 22:08:03 GMT
Job description: Company: ClaimsPro LPIntermediate/Senior, Liability & Casualty Adjuster (Hybrid or Remote) (Markham, ON)We are currently looking to add an experienced Liability / Casualty Adjuster to join our team! The successful candidate can work remotely or hybrid from anywhere in Canada.Why should you consider a career with ClaimsPro? We are proud of our people and it shows:You will be part of a team of over 700 independent adjusters from across Canada.Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit.You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.You will be supported by experienced local claims support, centralized after hours support, and dictation services.Your claims load is driven by senior executives and business development staff from coast to coast.Your workload is balanced, and you will be compensated for your billable hours.You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit or to learn more.Competencies:The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.To succeed in this role, the ideal candidate should have background/experience in Casualty and Bodily Injury claims as well as the following competencies;Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)Previous adjusting experience preferredAdvanced communication skills including:Effective written skills including grammar and those of a technical natureEffective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audienceDemonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.Relationship Building skillsDemonstrated and proven leadership skillsSense of urgency and responsivenessProactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.Strong commitment to ongoing education and learning.Qualifications & Experience:University degree or post-secondary education related to insurance is nice to have.Minimum of 3 years’ experience.CIP designation or working towards designation.Adjuster’s license or have completed a minimum of the below 4 CIP courses:
C11: Principles and Practice of Insurance
C12: Insurance on Property
C13: Insurance Against Liability—Part 1
C14: Automobile Insurance—Part 1
C110: Essentials of Loss Adjusting (Nice to have)Equivalency in combination of education and experience will be considered.Ongoing commitment to education and learning.Effective analytical skills, including identification of cause and effect dynamicsGood investigative mannerAble to draw valid conclusions and effectively communicate them.Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Benefits Specialist – Full Time, Remote (Anywhere in Canada) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary:
Job date: Sat, 28 Jun 2025 22:00:04 GMT
Job description: Company: Xpera Risk Mitigation and Investigation LPBenefits Specialist – Full Time, Remote (Anywhere in Canada)Benefits Specialist – Full Time, Remote (Anywhere in Canada)Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at .We serve a diverse population across Canada and beyond. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self.Xpera marks the spot.We are seeking a skilled Benefits Specialist who will champion and foster a positive and inclusive culture. The Benefits Specialist embodies the values of the organization by ensuring that employees are informed about their company-provided benefits and providing a positive employee experience.Reporting to the Director, HR, you will manage employee benefits plans, short-term and long-term disability leaves, and WSIB/WCB/CNESST claims. This is a fully remote position.What You Will Do:Administer employee benefits plans including handling employee inquiries, records, participating in audits, leading new program rollout, and managing open enrolment.Manage short and long-term disability claims, WSIB/WCB/CNESST claims, return to work programs, and workplace accommodation programs.Review internal processes and policies and make recommendations with a view to continuous improvement.Create and prepare reports, analyze data, and make recommendations for purposeful change.Manage relationships with external stakeholders including but not limited to benefits providers and WSIB/WCB/CNESST.Participate in Human Resources programs and projects.What You Will Bring:Post-secondary education in a relevant discipline or equivalent experience.Intermediate experience in benefits administration/management, sick/disability leave management and WSIB/WCB/CNESST claims management. Candidates with strong HR administration experience including benefits and leave management will be considered.Solid knowledge of employment legislation related to human rights and accommodation requirements; experience in multiple provinces is a definite asset.Exceptional interpersonal and communication skills with the ability to build trusted relationships with internal and external stakeholders at all levels using a collaborative and team focused approach.Enthusiasm for your work, creative problem-solving skills and be a role model of organizational values and time management skills.Exceptional communication skills. You are a skilled listener, fact finder, communicator, presenter.Ability to exercise sound judgment, business acumen, and practical experience to guide recommendations.Working towards or holds an HR or benefits designation is an asset.Bilingual (English/French) is an asset.We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.In accordance with Human Rights and Accessibility legislation, Xpera is an equal opportunity employer who is committed to providing an inclusive and barrier-free recruitment process. Applicant should advise Human Resources if they require any type of accommodation during the recruitment process.Unsolicited Outreach Statement – Recruitment Agencies:Xpera Risk Mitigation & Investigation will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Xpera welcomes resumes submitted directly from candidates.