CBC/Radio-Canada – Senior Business Analyst, Data Analytics (T & I) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 05 Mar 2025 23:17:11 GMT

Job description: Position Title: Senior Business Analyst, Data Analytics (T & I) (Telework/Hybrid)Status of Employment: PermanentPosition Language Requirement: English, FrenchLanguage Skills: English (Reading), English (Speaking), English (Writing), French (Reading), French (Speaking), French (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-03-17 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.The OpportunityYou will play a pivotal role in driving organizational success by leveraging your expertise in business analysis, process optimization, and data-driven decision-making. Your responsibilities will include conducting thorough business and data analysis, documenting requirements, mapping workflows, managing change requests, and bridging the gap between business needs and technology solutions within the Technology and Infrastructure (T&I) division. This role provides an exceptional opportunity to influence strategic decision-making through data insights and business analysis methodologies.In close collaboration with other team members and extended partners, you will:

  • Conduct comprehensive analysis of business and technology needs, ensuring alignment with project objectives and stakeholder expectations.
  • Document and articulate detailed business and functional requirements, capturing key process improvements and automation opportunities.
  • Perform thorough data and workflow mapping, identifying critical touchpoints to ensure seamless integration and efficiency.
  • Support the design and implementation of business intelligence and analytics solutions using Enterprise Data Analytics Platform (EDAP) tools and methodologies.
  • Facilitate effective communication and collaboration between business stakeholders and technology teams to ensure solutions align with business goals.
  • Collaborate with cross-functional teams, including Business Analysts, Product Owners, and Infrastructure Specialists.
  • Engage in change management processes, proactively addressing requests to ensure smooth project execution.
  • Continuously assess and mitigate risks, proactively identifying obstacles and developing mitigation strategies.
  • Serve as an ambassador, sharing your knowledge and experience to foster a collaborative and high-performing team environment.
  • Lead quality assurance (QA) activities, define and execute test cases, and coordinate User Acceptance Testing (UAT) sessions, ensuring thorough testing and business validation.
  • Analyze and assess technical debt, process inefficiencies, and system deficiencies, ensuring continuous improvement and operational budget alignment.
  • Work with data teams to enhance reporting and business intelligence solutions, ensuring insights are actionable and align with business priorities.

Additionally, your role will involve coordinating activities with the team and keeping the responsible manager informed of any risks and issues encountered. Your attention to detail and problem-solving mindset will be essential as you effectively articulate business needs, challenges, and solutions. Strong communication skills will be crucial in interacting with various stakeholders, adapting technical language for technology teams and common terms for business partners.This role offers the flexibility to be based in either Toronto or Montreal.What do we have to offer?By joining our team, you will have the opportunity to contribute to a highly collaborative environment where you will have full autonomy to drive business improvements through analysis and insights. You will work alongside skilled professionals, leveraging their expertise and creativity to make a lasting impact. Together, we will deliver exceptional data-driven solutions and business strategies that meet the evolving needs of our internal customers.We are looking for a candidate with:

  • A Bachelor’s Degree in Business Analysis, Information Systems, or a related field, or an equivalent qualification.
  • A minimum of five (5) years of experience in Business Analysis, focusing on data, systems, and process optimization.
  • Strong proficiency in requirements gathering, documentation, and business analysis methodologies.
  • Experience working in cloud-based environments (AWS, Azure, Synapse Analytics, Fabric, CoPilot).
  • Knowledge of data-driven decision-making and reporting using tools such as Power BI, SQL, or Python.
  • Familiarity with ETL processes and workflows (Informatica, Synapse Pipelines) and understanding of business intelligence platforms (Cognos Analytics, SSRS, Power BI, TM1/Planning Analytics).
  • Understanding of ERP & HCM solutions and their associated data models.
  • Strong written and verbal communication, stakeholder management, and customer satisfaction skills.
  • Ability to lead and manage multiple business initiatives simultaneously.
  • Sharp analytical skills and problem-solving mindset with a willingness to think outside the box to optimize business processes and technology alignment.
  • Adaptability, forward-thinking, and a proactive approach to continuous improvement.
  • Experience working in dynamic, collaborative environments and comfort with change management.
  • Certification in Business Analysis (CBAP, IIBA, PMI-PBA) is a valuable asset.
  • Bilingualism (French and English) is an asset.
  • Agile mindset and experience working in Kanban environments.

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada – Architect, Digital Development (English Services) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Feb 2025 04:20:36 GMT

Job description: Position Title: Architect, Digital Development (English Services) (Telework/Hybrid)Status of Employment: Contractee Long-Term (Fixed Term)Position Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-02-28 11:59 PMAt the CBC, we all have a story to tell. What’s yours?If you share our passion for Canadian storytelling and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be!Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of Canadians from various communities connect with our products, with one another, and with the diverse voices that make our country so unique.You will have the opportunity to play a part in enlightening and entertaining Canadians through our innovative work in building the mediums that deliver our content. We are an innovative hub, where the talented professionals we work with are respected and valued for their contributions. Our product teams are vibrant and our work culture strives to achieve the highest standards of diversity and inclusion. We believe that hiring people with different career paths and backgrounds is fundamental in our shared success and in building healthy and highly performant teams. When you join our mission, you are not only shaping the vision of the CBC, but the future of our country.This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Why is this role important?This is an 18-month contract position for Technical Architect of app platform. This role will play an important role in the Agile Engineering and Architecture team to help design and build architectural foundations for mobile applications and their engineering practices across the CBC Digital Strategy & Products department. Time to market, happy users, reliable, performant and resilient products are some of the reasons why we are looking for your help in building our architecture practice. We will bring out the explorer, challenger and trail blazer in you, but we are also grounded in sustainable, extensible and holistic approaches.Solutions or domain architects are accountable for technical decisions and architectural directions that span across multiple products. You will be asked to speak for, advocate and demonstrate value for architectural best practices, standards, frameworks and principles. You are expected to be the subject matter expert of an architectural domain and will be consulted to establish common technology visions for the digital department. You will also be advising on complex technical and architectural issues that require detailed analysis and thoughtful considerations on both functional and non-functional requirements.Here’s why we should work together:Our digital teams’ values – collaboration, learning, and continuous improvement – embody who we are as a people-focused, digital-forward employer. We follow lean startup principles and use an Agile approach. Our dedicated people managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.Here at CBC Digital Strategy & Products, we want you to be happy and feel good at work. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions.Perks you can look forward to:

  • Flexible work schedules, allowing you to prioritize yourself, your family and your work
  • Work from home opportunities
  • Competitive total rewards package
  • 20% of time for innovation, learning and development; wherever your interests lie
  • Opportunities to work with cutting edge technology
  • Opportunities for continued learning and professional development
  • Opportunities to become a member of our Employee Resource Groups
  • Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent
  • A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected
  • A supportive management team committed to upholding the highest standards of diversity and inclusivity
  • An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation

How you will make an impact: (key responsibilities)You are an experienced technical leader looking to apply and build upon your skills in:

  • Design, architecture and solutions of the product, system or technical component the team is responsible for. Being accountable for all technical aspects: functional integrity, scalability, resilience, stability and operational excellence.
  • Bring to light architectural issues that require broader consultation and review. Champion best practices in architecture and design. Bring better understanding and drive collaboration on technical issues for the product or solutions you are working on.
  • Guiding implementation and continuous evolution of the product. Helping to maintain quality, availability and performance standards by designing and implementing corresponding metrics / measurements. Ensure features adhere to regulatory, governance and certification requirements defined by the industry and governing bodies.
  • Helping in diagnosing and resolving technical issues, including system tuning, optimization. Developing reusable technical frameworks or assets and building a legacy of technical capabilities for the team.
  • Supporting development activities like estimation, coding, testing, debugging and bug fixes.
  • Help consolidate and unify mobile components and dev tooling across our current mobile platforms. Build frameworks or practices that facilitate code sharing, reusability, and extensibility.
  • Develop technology and development standards for the use of shared libraries. Create and implement processes where multiple teams can contribute to the same app on ios and android devices. Build awareness of industry trends and best practices, and champion them.
  • Develop methodologies to analyze current code base towards keep, refactor or rebuild decisions. Working with product manager, solutions architect and dev leads, collaborate on roadmaps.

What you bring to our team: (deal breakers for this role)

  • Three or more years of experience in a senior development, technical leadership or architecture role. Demonstrated ability to provide technical leadership for medium to large scale systems or implementations.
  • Must be knowledgeable in native and cross platform technologies and frameworks e.g. Kotlin multi-platform. Experience in integrating native with cross platform components.
  • Experienced in designing and delivering complex software solutions that are performant and reliable. Knowledge of observing and monitoring mobile applications for performance and quality. Exposure to quality engineering and best practices.
  • Proven ability on developing applications that integrate with internal and third party services e.g. authentication services. Exposure to microservices and data integration patterns. Well versed in architectural principles and key concepts. track record of promoting good architectural design and development practices.
  • Experienced in release management and CI/CD for mobile applications.
  • Possess a degree (BA, BSc) or diploma in a Software Development, Science or Engineering related discipline, delivered by a recognized learning institution.

Assets (‘nice to haves’ for this role)

  • Experienced in audio and video technologies on mobile apps.
  • Exposure to membership, security features and identity management on mobile apps.
  • Experience in strategic planning, technology roadmaps and costing.
  • A problem solver and good communicator who takes ownership of the work they do, see problems as opportunities, and share new ideas. A dynamic individual who loves to learn and connect with others.

To Apply:At the CBC, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you!Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of the qualifications and you are excited by the possibility of adding to the rich culture of the CBC, take a chance and express your interest by applying now!If you’re interested in reading more about the various backgrounds of the talented people that make up our teams, our exciting new projects, and what we’re currently working on, check out our blog on Medium!Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

Senior UX Researcher, CBC Experience Design (12-Month Contract) (English Services) (Telework/Hybrid) – CBC/Radio-Canada – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Sat, 22 Feb 2025 00:52:28 GMT

Job description: Position Title: Senior UX Researcher, CBC Experience Design (12-Month Contract) (English Services) (Telework/Hybrid)Status of Employment: Contractee Long-Term (Fixed Term)Position Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-03-11 11:59 PMPlease note, that this is a 12-month contract position. This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Your roleCBC Digital Strategy & Products is hiring a Senior UX Researcher to support the design and development of digital products.The Senior UX Researcher will lead user experience research initiatives for product discovery and delivery, working closely with Product Managers and Directors to define research direction, identify knowledge gaps, and propose research initiatives. A collaborative approach is essential for coordinating activities, avoiding research duplication, and maintaining a clear focus on desired outcomes.The Senior UX Researcher will advance UX Research maturity at CBC DS&P by enhancing and streamlining processes and workflows to boost productivity and achieve research goals. They will also champion accessibility and inclusivity as core values in all UX Research initiatives.Key Responsibilities:

  • Identify and prioritize key research initiatives and track user behaviour trends.
  • Collaborate with product teams and stakeholders to identify and prioritize research initiatives that align with quarterly objectives and product strategy.
  • Provide thought leadership to pinpoint evolving user behaviour trends that could influence the future user experience.
  • Lead the development and review of a cross-product research roadmap.
  • Secure buy-in from product teams and DS&P leadership for research initiatives.
  • Execute research initiatives and lead collaborative efforts with a focus on actionable outcomes.
  • Execute end-to-end research initiatives, including gathering requirements, planning activities, recruiting participants, collecting and analyzing data, and sharing findings.
  • Lead collaborative research efforts by aligning goals, fostering teamwork, and facilitating successful outcomes.
  • Identify and coordinate large, intersecting research initiatives to avoid duplication and maintain a clear focus on outcomes.
  • Promote UX research knowledge and practices across the organization.
  • Take a lead role in disseminating UX research knowledge throughout CBC DS&P by effectively communicating research findings (both past and present) to relevant stakeholders.
  • Develop strategies to help the organization understand the purpose and benefits of UX research.
  • Foster collaboration among CBC departments to share insights and enhance the user experience.
  • Build relationships with other CBC research departments (Business Insights, Audience Research, National Client Services) to share research insights and identify opportunities for collaboration.
  • Promote knowledge sharing among CBC departments (Marketing and Branding, Media Solutions) that impact the user experience and product development.
  • Stay current with UX research methodologies and explore ways to enhance research techniques.
  • Regularly review and update research methodologies to stay current with evolving best practices in the user experience field.
  • Explore innovative UX research technologies to enhance data gathering and synthesis.
  • Take a lead role in UX research operations and ensure accessibility and inclusivity are integral to all initiatives.
  • Help lead the management and optimization of processes, tools, and practices supporting UX research activities.
  • Ensure all UX research activities prioritize inclusivity and accessibility, and promote diversity.
  • Mentor junior UX researchers and guide product teams in continuous discovery initiatives.
  • Provide guidance to junior UX researchers by providing feedback on their work, sharing best practices, and offering advice on skill development.
  • Guide and educate the product team to engage in independent research initiatives, integrating continuous discovery methods.

Key Qualifications:

  • Experience
  • The Senior UX Researcher must have 5+ years of applied UX research experience, with a proven track record delivering valuable insights for product development and improvement.
  • Education
  • A suitable candidate should possess a degree in a behavioural research related field (psychology, human-centred interaction, user experience design) or equivalent work experience.

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada is seeking a Senior UX Researcher for a 12-month contract to support digital product design and development. The role involves leading user experience research initiatives, collaborating with product teams, promoting accessibility and inclusivity, and mentoring junior researchers. The ideal candidate will have at least 5 years of UX research experience and a background in a related field. The position requires a mix of in-office and remote work and a commitment to diversity and inclusion. The successful candidate will be responsible for identifying key research initiatives, executing research projects, promoting UX research knowledge, collaborating with other departments, staying current with research methodologies, and mentoring junior researchers. If selected for an interview, candidates will undergo a background check. CBC/Radio-Canada is committed to reflecting the diversity of Canada in its workforce and services.

CBC/Radio-Canada – Traffic Coordinator (T & I) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 12 Feb 2025 08:03:24 GMT

Job description: Position Title: Traffic Coordinator (T & I) (Telework/Hybrid)Status of Employment: Temporary Long-Term (Fixed Term)Position Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-02-23 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Function:Performs tasks and formulates options to ensure the efficient use of distribution and collection resources required by multiple Television and Radio networks and services supported by the CBC. Creative problem solving is required in the application of distribution systems knowledge. Work is generally performed according to accepted CBC or industry standards but there is a requirement for independent action, judgment and initiative in order to solve operational problems. Independent judgments are necessary under severe time constraints. Problems or faults are reported clearly and promptly to the relevant authority. There is a requirement to coordinate the work of others.Key Tasks:

  • In accordance with department and program policies, prioritizes and coordinates distribution and collection facilities.
  • Manage long term templates for Radio and TV bookings
  • Create and maintain all relevant information on ongoing programs and streams for Media Presentation and other partners.
  • Manage all changes to HNIC hockey schedules during hockey playoffs, sometimes requiring working after hours.
  • Coordinates routing of feeds, including the booking and purchase of circuits and facilities both domestically and internationally. Ensures their proper termination.
  • In emergency situations, within delegated authority and in a cost effective manner, negotiates and formulates plans and arranges the purchase of back-up facilities from outside agencies.
  • Analyzes facilities to advise and assist production planning for special events.
  • Communicates with common carriers to resolve transmission problems, and with others to distribute information and instructions pertaining to network programming.
  • Checks and verifies the accuracy of Network schedules with those concerned and inserts corrected information.
  • Operates and makes adjustments to ensure proper transmission and reception through satellite transmission systems. Tests, monitors and reports the response and condition of satellite earth transmitters and receivers.
  • Co-ordinates technical adjustment of these feeds with various Control Room facilities and other clients.
  • Contributes ideas and makes recommendations to overcome problems or achieve desired results.
  • Performs all or part of the function or duties of an equivalent or lower classification.

As assigned or required, may perform any or all of the following tasks:

  • Coordinate shared facilities within the English and French Networks.

Objective Criteria:

  • Requires broad knowledge of the Network schedule and delay patterns, land line and satellites and the technical understanding of television and Radio distribution systems as well as a basic understanding of production craft functions.
  • Community College graduation in a TV Broadcast applied program or equivalent industry experience.
  • Three years directly related experience including one year at the level of a Presentation Technician.
  • Advanced knowledge of land lines and satellites and the technical understanding of World Wide TV and Radio distribution systems.
  • Requires basic PC computer skills.

Subjective Criteria:

  • Strong organization skills.
  • Demonstrated ability to deal well with pressure.
  • Strong communication skills.
  • Patience and ability to collaborate effectively
  • Strong judgment, problem solving and decision making skills.
  • Willing to work shifts, overtime and weekends as required.

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada – Service Centre Analyst (T & I) (Telework/Hybrid) (Evergreen) – Ottawa, ON

Company: CBC/Radio-Canada

Location: Ottawa, ON

Expected salary:

Job date: Fri, 14 Feb 2025 06:03:18 GMT

Job description: Position Title:Status of Employment: Temporary Short-Term (Fixed Term)Position Language Requirement: English, FrenchLanguage Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-02-11 11:59 PMThis is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Your roleCustomer FocusThe Service Centre analyst will act as a liaison, provide product or services information and resolve any emerging requests or incidents for customers, including employees, contractors, pensioners or vendors of the corporation.The analyst is patient, empathetic, and passionately communicative and can put themselves in their customers’ shoes and advocate for them when necessary. The analyst is problem solving and they are confident at troubleshooting, analyzing or escalating if they don’t have enough information to resolve the problem.Strives to ensure excellent service standards and maintain high customer satisfaction.Key Responsibilities:

  • Manages customer interactions received by phone, email or other receiving channels.
  • Logs each interaction and subsequent liaisons into the ticketing system and documents all key actions attempted and final resolution.
  • Provides accurate, valid and complete information by using the right methods/tools.
  • Assigns tickets to appropriate support teams based on predefined procedures or through escalation to a subject matter expert, senior support analyst or team leads.
  • Identifies and assesses customers’ needs to achieve satisfaction and builds relationships with the customers based on trust through open, supportive and positive communication.
  • Works on shift rotation as required by the Centre to meet business demands.
  • Obtains limited coaching and follows provided corporate policies, processes, guidelines and procedures.
  • Engages customers, remains positive and takes ownership of each interaction.

On a rotational or temporary basis (additional remuneration), may perform some coordination activities within the technology queue, such as:

  • Coordination of incoming queue interactions
  • Maintenance of some job aides
  • Analysis of problems, metrics, trends and reports for input

We are looking for a candidate with the following:Key Competencies

  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service
  • Adaptability
  • Initiative
  • Stress tolerance

Education and Experience Requirements – mandatory:

  • Fluently bilingual (French and English)
  • Graduation from a Community College
  • Demonstrated customer service experience for a minimum of two years
  • Customer Service Representative Certification
  • Desktop Support Technician Certification
  • Demonstrated phone contact handling skills and active listening
  • Demonstrated familiarity with call routing and ticketing systems
  • Demonstrated communication and presentation skills
  • Demonstrated ability to multitask, prioritize, and manage time effectively

Proven subject matter expertise and experience in one or more of the Technology service areas or basic Business functions included within the Technology functions listed below:

  • Account & Access Administration
  • Software, Hardware & Printer Support
  • Telephony Support
  • Corporate Systems Support
  • Network Support
  • Other new or related services as required

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: 181 Queen Street, Ottawa, Ontario, K1P 1K9Work Schedule: Part time

CBC/Radio-Canada – Senior Developer, Quality Engineering, ADaPT (MDI), CBC (English Services) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Feb 2025 08:17:43 GMT

Job description: Position Title: Senior Developer, Quality Engineering, ADaPT (MDI), CBC (English Services) (Telework/Hybrid)Status of Employment: Contractee Long-Term (Fixed Term)Position Language Requirement: EnglishLanguage Skills: English (Reading – C – Advanced), English (Speaking – B – Intermediate), English (Writing – C – Advanced)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-02-17 11:59 PMAt the CBC, we all have a story to tell. What’s yours?If you share our passion for Canadian storytelling and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be!Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of Canadians from various communities connect with our products, with one another, and with the diverse voices that make our country so unique.You will have the opportunity to play a part in enlightening and entertaining Canadians through our innovative work in building the mediums that deliver our content. We are an innovative hub, where the talented professionals we work with are respected and valued for their contributions. Our product teams are vibrant and our work culture strives to achieve the highest standards of diversity and inclusion. We believe that hiring people with different career paths and backgrounds is fundamental in our shared success and in building healthy and highly performant teams. When you join our mission, you are not only shaping the vision of the CBC, but the future of our country.This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Why is this role important?As a public organization, we are committed to protecting and handling our audience’s personal information in the most transparent and ethical way possible. To help us achieve this, we are looking for a Quality Engineering Automation Developer who has experience with integrating consent management platforms. You will also have the opportunity to learn or expand your knowledge in personalization, and work with data on a larger scale to create unique, customized experiences.You will be part of defining and shaping an engaging experience for over 18 million Canadians using a vast amount of data in a way that is respectful of everyone’s privacy.As part of an integral team, you will have the chance to show initiative and seek out collaborative opportunities with other product development teams to guarantee the success of our privacy and data collection platforms. You will make a direct contribution to the CBC.ca website and global infrastructure, exploring opportunities to optimize our platforms’ Integrations.Most recently, our team created personalized user-facing interfaces on the landing page for CBC’s Olympics landing page enabling a unique customized view of the Olympics content based on what the DMP tool determined to be of interest.If you’re passionate about Canada and you love technology, learning and bringing out the best in others, you’ll love working at CBC.CBC/Radio-Canada is the largest broadcaster in Canada and this team is at the very heart of its content creation experience. The Audience Data and Privacy Team (ADaPT) is responsible for building, maintaining and supporting the workflows and tools that allows us to better understand our audience and better tailor content to their individual needs. We accomplish this by federating content produced by CBC for distribution across CBC’s applications and broadly to content aggregators worldwide, delivering News, Sports, Podcasts, On-demand audio information to thousands of Canadians. We work with a lot of content types and platforms ranging from APIs, GQL, podcast audio files, live stream sporting events to audio content management.Here’s why we should work together:Our digital teams’ values – collaboration, learning, and continuous improvement – embody who we are as a people-focused, digital-forward employer. We follow lean startup principles and use an Agile approach. Our dedicated people managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.Here at CBC Digital Strategy & Products, we want you to be happy and feel good at work. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions.Perks you can look forward to:

  • Flexible work schedules, allowing you to prioritize yourself, your family and your work
  • Work from home opportunities
  • Competitive total rewards package
  • 20% of time for innovation, learning and development; wherever your interests lie
  • Opportunities to work with cutting edge technology
  • Opportunities for continued learning and professional development
  • Opportunities to become a member of our Employee Resource Groups
  • Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent
  • A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected
  • A supportive management team committed to upholding the highest standards of diversity and inclusivity
  • An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation

How you will make an impact:

  • You will partner with the existing QE to take the lead in coaching the ADaPT team in the practice of automated testing.
  • You will expand the automated regression testing framework for our web/mobile platforms to ensure our products behave as designed.
  • You will maintain high-quality standards of automation testing, perform manual testing and contribute to the existing code based on insights gained from automation testing.
  • You will research and apply best practices. You will recommend research-based or experience-based automation tools.
  • You will be collaborating with other teams to ensure that the entire stack of products, including UI/UX, content management, and data, all function smoothly together through end to end testing
  • You will integrate Test Automation execution into the existing Continuous Integration workflow with Atlassian Bamboo and Bitbucket, Jenkins and Docker.
  • Create detailed and well-structured test plans, test cases and test reports.
  • Analyze document requirements and build test cases as part of the development evaluation efforts.

What you bring to our team:

  • You have significant experience working with third party API integrations as the team creates and maintains APIs which power our web applications and apps
  • Data governance and privacy expertise: You have a general awareness of Privacy by Design, a general awareness of consent frameworks (Interactive Advertising Bureau’s – IAB’s Transparency Consent Frameworks), and a general awareness of privacy legislation (GDPR, CCPA, Bill C-27, Quebec law 25)
  • You have used a variety of test automation tools such as Cypress, Jest, Playwright, JMockit or Postman and you can make a case for choosing one technology over another and knowledge of nodejs, typescript
  • You are comfortable working in a cloud and containerized environment using GCP, Azure, AWS, OpenShift, Docker, and Kubernetes.
  • Experience in coaching colleagues in the practice of unit, integration and end to end automated testing.
  • Experience in using Test Case Management tools such as Testrail would be a nice to have
  • Experience using Adobe Analytics, Google Analytics is nice to have.
  • Experience using proxy tools such as Charles Proxy and/or Fiddler to manually QA analytics integrations on iOS, Android and OTT devices is a nice to have
  • Experience capturing HAR files that contain outgoing network calls on web, iOS, Android and OTT devices is a nice to have
  • Experience with load testing tools such as Jmeter, K6 is good to have.
  • Experience with consumer and provider driven contract testing is good to have.
  • Experience with monitoring tools and frameworks like Prometheus, OpenTelemetry is good to have.

To Apply:At the CBC, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you! Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of the qualifications and you are excited by the possibility of adding to the rich culture of the CBC, take a chance and express your interest by applying now!If you’re interested in reading more about the various backgrounds of the talented people that make up our teams, our exciting new projects, and what we’re currently working on, check out our blog on Medium!Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada – System Designer (Networking) (T & I) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 22 Jan 2025 03:30:16 GMT

Job description: Position Title: System Designer (Networking) (T & I) (Telework/Hybrid)Status of Employment: PermanentPosition Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-02-02 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.The opportunityCBC/Radio-Canada operates one of the world’s leading technology infrastructures and one of the largest private networks, which distributes its content and services exclusively across the country. CBC/Radio-Canada is looking for a hands-on, System Designer in networking to join our Engineering team, to both lead and take part in projects focused on deploying technology. This is a full time permanent position, and the successful incumbent would be based in Toronto or Montreal, working primarily on local projects, with eventual and occasional travel to various other sites nationally.What’s in it for you?Challenges. We spend our days solving problems on an unbelievable scale. Media systems workflows are highly specialized and complicated; updating, installing and supporting technologies that are organization-wide and that impact broadcasting content is a time-sensitive, complex technical feat. And that’s just the beginning. You will be part of a project team, participating in different steps of projects, from proposal and procurement to design, implementation, testing and handover, in accordance with CBC/Radio-Canada and industry standards as well as current federal and provincial regulations. Additionally, you will be afforded in working with cutting edge technology in data management, cloud migration, IP for broadcast, Automation, security and reliability.Perks you can look forward to:

  • Four weeks of vacation
  • Work from home opportunities
  • Good compensation package;
  • Free language classes
  • Opportunities to work with cutting edge technology
  • Opportunities for continued learning and professional development
  • A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected
  • A supportive management team committed to upholding the highest standards of diversity and inclusivity

As our new System Designer, you will:

  • Create concept designs for review with our business partners and/or peers.
  • Design or participate in the design of innovative, practical solutions to complex problems.
  • Regularly meet with peers, project leads and other teams, to determine requirements, provide analytical data and possible solutions.
  • Create or participate in the scheduling of project activities.
  • Prepare schematic, layout drawings and installation instructions.
  • Follow the procurement policy to purchase the systems and the material that is needed on projects, in conjunction with the Project Lead(s) and/or Manager(s).
  • Participate in the implementation phase of the project.
  • Verify system performance and ensure that identified deficiencies are rectified.
  • Prepare documentation for ongoing operation and maintenance of facilities.
  • Track and report on project progresses, identifying and escalating any deviations from the project plan.

What you bring:

  • Knowledge in detailed networking design and implementation
  • Hands-on experience with: Networking technologies and related products from different manufacturers (Cisco, Arista, Fortinet) for data centers, campus networking and different types of network services, automation, network configurations and modifications
  • Hands-on experience with: Complex routing protocols, Wi-Fi, authentication, WAN technologies, multicast, networking security policies
  • Bachelor’s degree in Computer or Applied Science or Engineering, or a Diploma in Applied Science and Technology
  • Experience in Project Management is preferred, specifically with the Agile approach
  • Membership, or eligibility to become a member, of the provincial Engineering Association (PEO, OIQ, … etc), an asset
  • Strong and influential verbal and written communication skills in English and French considered a strong asset
  • Strong analytical skills, with an innate ability to think through complex issues and design innovative solutions, as well as digging further into issues, removing roadblocks and presenting solutions for immediate and long term
  • Ability to build and maintain strong relationships with peers, partners, clients, management, and external vendors, in addition to being able to effectively translate technical requirements to non-technical business needs.
  • Ability to work efficiently on a number of projects at different stages with multiple priorities, never losing sight of the details.
  • Ability to adapt to new tools and technologies quickly, all while staying up to date with industry best practices
  • Ability to travel to different CBC locations to assist/lead different phases of projects

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada – Senior Coordinator, CBC Sports Connect (English Services) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 22 Jan 2025 08:53:07 GMT

Job description: Position Title: Senior Coordinator, CBC Sports Connect (English Services) (Telework/Hybrid)Status of Employment: Contractee Long-Term (Fixed Term)Position Language Requirement: FrenchLanguage Skills: French (Reading – B – Intermediate), French (Speaking – B – Intermediate), French (Writing – B – Intermediate)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-02-03 11:59 PMPurpose:Manage and nurture long term relationships with sport federations under the direction of the Director CBC Sports Connect (at all levels including National Sports Organizations, Provincial Sport Organizations and Clubs) and coordinate the streaming of sports on the Pixellot platform. The ability to communicate effectively in the French language is vital to the role, as we seek to expand into more French speaking communities.This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Your role:This position manages a portion of the business relationship with sport federations under the direction of leadership. This position is the consistent, singular contact between the various sport bodies and CBC Sports for sports streaming using AI (artificial intelligence) cameras for the Pixellot platform. It is the gatekeeper between CBC and sport federations for coordinating all partner streaming and equipment needs.Key Tasks:Communicate on an ongoing basis with all levels of sports organizations as it relates to streaming their sporting events.Contribute to product onboarding and support building relationships with sports federations, tournaments and other partner organizations.Develop and coordinate a calendar for streaming events. Communicate this information with the sports partners and Pixelott.Manage, arrange and/or execute any necessary outreach activities, including onboarding all camera users with training and support.You will be the first point of contact for technical support for clients employing the AI cameras at sporting events.Collaborate with a Resource Specialist to track and monitor the distribution of equipment and manage any necessary repairs or recallsLiaise with sport organizations regarding content, including the development of post-event analytics as requested by participating content creators.Perform other program or administrative tasks associated with the smooth function of CBC Sports Connect streaming service.What you bring:Three or more years of related experience.You have experience working within the Canadian sport community; understanding their needs as it relates to various sport calendars, content needs and major tournaments at all age levels.You possess established contacts within the Canadian sports community.You have a passion for and some experience in technology and media within the sports system in Canada.The ability to handle multiple priorities and to respond to many competing demands in a short space of time.You have a unique perspective and innovative vision.You bring a collaborative approach to new ideas and processes.You have logistical and coordinating skills with examples of projects you have worked on that required these skills.You have an understanding of best practices when it comes to all platforms (digital, broadcast, social) as it relates to content usage and distribution.You are independent and self-motivated, combined with the ability to work well in a team environment.The ability to solve problems independently and in group discussions.Flexibility to adapt to changing work patterns and methods.You will have to work flexible hours as technical support. Including evenings, overtime and weekends as required. (for example, during tournaments and sport events).You are able to travel periodicallyYou are bilingual (English and French).What we bring:CBC Sports offers a creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.A supportive management team committed to upholding the highest standards of diversity and inclusivity.Opportunities for continued learning and professional development.Mentorship opportunities, where you can learn from the best in the industry and help coach new talent.An environment which favours collaboration, inclusion, creativity and innovation.Hybrid work opportunities.Flexibility in work schedules to help contribute to a healthy work/life balance.Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada – Senior System Analyst (SysAdmin) (T & I) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 08 Jan 2025 05:42:25 GMT

Job description: Position Title: Senior System Analyst (SysAdmin) (T & I) (Telework/Hybrid)Status of Employment: PermanentPosition Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-01-19 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Your roleSenior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.Responsibilities:

  • Deploy, maintain and support physical and virtual server-based systems and processes.
  • Provides leadership, planning and coordination of projects to effectively manage the upgrading and maintenance of supported systems, following formal methodologies and change management processes.
  • Provide escalation level support to frontline support teams. Delegate and coordinate work of frontline technical staff.
  • Provide support, training and mentorship to junior staff and colleagues.
  • Troubleshoot and resolve moderate to very complex issues within tightly integrated systems that support critical applications.
  • Participate in off-hours on-call schedule to provide 24/7 support for critical systems.
  • Develop and implement maintenance procedures, monitor system health, gather system statistics, and troubleshoot reported errors and alarms.
  • Conduct through analysis of technical issues and provide feedback to senior management and production partners.
  • Develop operational procedures and standards for new systems. Define, coordinate and execute test procedures to validate and improve system functionality.
  • Log issues and detail solutions in appropriate documentation systems to retain corporate memory and to aid in resolving future problems of a similar nature.
  • Implement best practices for scalability, supportability, ease of maintenance, and system performance. Configure and design systems to fulfill requirements for uninterrupted 24/7 operation.
  • Analyze requirements, evaluate hardware and software, and make recommendations for upgrades and acquisitions. Liaise with the vendors to ensure successful acquisition of required components as well as successful integration with other systems.
  • Plan, coordinate and implement system configurations for new installations or upgrades including security settings, directory structures, networking requirements, access control, capacity requirements and interfacing with databases and/or other applications to meet client requirements.

Knowledge, Skills and Abilities:

  • Requires strong knowledge of hardware and software configurations, security, performance and utilization methodologies, and familiarity with networked/distributed computing environment concepts and high availability clusters.
  • Requires ability to write scripts using languages and tools available on supported platforms.
  • Advanced knowledge of programming and scripting languages must include, but not limited to — Bash, Perl, PHP, SQL, and Powershell, a working knowledge of HTML and XML.
  • Solid understanding of video and audio system design, file based and streaming codecs, including publishing to cloud based end-points.
  • Strong troubleshooting skills, an understanding of trend analysis, familiarity with backup/recovery procedures and knowledge of technical processes and methodologies to ensure maximum system efficiency is required.
  • Solid understanding of network connectivity, technologies, protocols, and security.
  • Understanding of formal methodologies of project management and change management is an asset.
  • Strong communication and interpersonal skills, ability to manage multiple competing priorities and to manage time effectively.

Education and Experience:

  • Graduate of College or University in Computer Science, Information Technology, Television & Radio Production, or related discipline.
  • Minimum 5 years of applicable technical experience in either TV & Radio Production or Computer Science.
  • Proven experience installing, configuring and managing Linux and Windows based server operating systems.
  • CompTIA A+, ITF+, CCNA, CISSP, PMP or other relevant certifications.
  • Must have experience with network/system monitoring tools including Nagios, SolarWinds, SNMP and syslogs.
  • Administration of storage systems including permissions, pools, capacity, and hardware is an asset.
  • Experience designing and supporting file based workflows is an asset.
  • Traditional TV and Radio broadcast knowledge is an asset.
  • Experience with Docker and Kubernetes is an asset.
  • Cloud based architecture and system administration is an asset.

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada – Technical Architect (English Services) (Telework/Hybrid) – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Sat, 04 Jan 2025 08:27:16 GMT

Job description: Position Title: Technical Architect (English Services) (Telework/Hybrid)Status of Employment: PermanentPosition Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-01-15 11:59 PMAt the CBC, we all have a story to tell. What’s yours?If you share our passion for Canadian storytelling and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be!Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of Canadians from various communities connect with our products, with one another, and with the diverse voices that make our country so unique.You will have the opportunity to play a part in enlightening and entertaining Canadians through our innovative work in building the mediums that deliver our content. We are an innovative hub, where the talented professionals we work with are respected and valued for their contributions. Our product teams are vibrant and our work culture strives to achieve the highest standards of diversity and inclusion. We believe that hiring people with different career paths and backgrounds is fundamental in our shared success and in building healthy and highly performant teams. When you join our mission, you are not only shaping the vision of the CBC, but the future of our country.This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Why is this role important?As the Technical Architect of Audience data, you will play an important role in the Audience Data and Privacy team to help design, shape and execute our visions on audience signals for the CBC Digital Strategy & Products department. Time to market, happy users, reliable, performant and resilient products are some of the reasons why we are looking for your help in building our architecture practice. You will be managing integration and storage of audience signals, and driving technical decisions to do with customer data platforms. We will bring out the explorer, challenger and trail blazer in you, but we are also grounded in sustainable, extensible and holistic approaches.Technical architects are accountable for technical decisions for the products and services provided by the team. You will be asked to speak for the platform, system or technical components. You are expected to be the subject matter expert and will be consulted for your deep knowledge and expertise. You will also be advising on complex technical and architectural issues that require detailed analysis and thoughtful considerations on both functional and non-functional requirements. You also help guide and support a team of 3-5 developers.Here’s why we should work together:Our digital teams’ values – collaboration, learning, and continuous improvement – embody who we are as a people-focused, digital-forward employer. We follow lean startup principles and use an Agile approach. Our dedicated people managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.Here at CBC Digital Strategy & Products, we want you to be happy and feel good at work. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions.Perks you can look forward to:

  • Flexible work schedules, allowing you to prioritize yourself, your family and your work
  • Work from home opportunities
  • Competitive total rewards package
  • 20% of time for innovation, learning and development; wherever your interests lie
  • Opportunities to work with cutting edge technology
  • Opportunities for continued learning and professional development
  • Opportunities to become a member of our Employee Resource Groups
  • Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent
  • A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected
  • A supportive management team committed to upholding the highest standards of diversity and inclusivity
  • An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation

How you will make an impact: (key responsibilities)You are an experienced technical leader looking to apply and build upon your skills in:

  • Design, architecture and solutions of the product, system or technical component the team is responsible for. Being accountable for all technical aspects: functional integrity, scalability, resilience, stability and operational excellence.
  • Bring to light architectural issues that require broader consultation and review. Champion best practices in architecture and design. Bring better understanding and drive collaboration on technical issues for the product or solutions you are working on.
  • Guiding implementation and continuous evolution of the product. Helping to maintain quality, availability and performance standards by designing and implementing corresponding metrics / measurements. Ensure features adhere to regulatory, governance and certification requirements defined by the industry and governing bodies.
  • Helping in diagnosing and resolving technical issues, including system tuning, optimization. Developing reusable technical frameworks or assets and building a legacy of technical capabilities for the team.
  • Coordinating and supporting development activities like estimation, coding, testing, debugging and bug fixes.
  • Lead design and implementation for various audience data initiatives including support for SaaS customer data platform (CDP), consent management platform (CMP), data management platform (DMP), customer relationship management (CRM), and other segmentation and activation products.
  • Help build robust and scalable solution for integration and distribution of the data, ensuring data quality and operational efficiency.

What you bring to our team: (deal breakers for this role)

  • Three or more years of experience in a senior development role. Demonstrated ability to provide technical leadership for medium to large scale systems or implementations.
  • Experienced in designing and delivering complex software solutions that are performant, scalable and resilient.
  • Proven ability to develop in depth knowledge on integrated systems and technical components. Well versed in architectural principles and key concepts. track record of promoting good architectural design and development practices.
  • Possess a degree (BA, BSc) or diploma in a Software Development, Science or Engineering related discipline, delivered by a recognized learning institution.
  • Experienced in data management: ingestion, integration, governance, modeling, storage. Technical expertise in service architecture and other data integration patterns, API and data query technologies.
  • Solid understanding of data architecture and data management principles (e.g. ACID).
  • Familiarity in databases and their usages (e.g. NoSql vs. Relational) and cloud-based services such as those provided by Azure, GCP and Amazon.
  • Familiar with architecture and integration patterns for high throughput data transfer.
  • Knowledge in CDP, DMP, CMP, CRM, and general understanding of use of audience behavioral signals.
  • Help solve technical issues, develop prototypes and proof of concepts, demonstrate your ideas through working code.

Who you are:

  • A technologist with demonstrated ability to drive innovation and improvements. Ability to learn and share knowledge on new technologies.
  • A problem solver and good communicator who takes ownership of the work they do, see problems as opportunities, and share new ideas. A dynamic individual who loves to learn and connect with others.
  • Strong leader for a small development team (

6 developers). A collaborative individual, able to work with other technical leaders, communicate and represent technical issues to product managers.To Apply:At the CBC, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you! Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of the qualifications and you are excited by the possibility of adding to the rich culture of the CBC, take a chance and express your interest by applying now!If you’re interested in reading more about the various backgrounds of the talented people that make up our teams, our exciting new projects, and what we’re currently working on, check out our blog on Medium!Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time