Company: OSF Digital
Job description: Job Description :
OSF Digital is a digital transformational specialist and leading global commerce solutions organisation. With a tight-knit, multi-cultural team of over 1,000 employees and 40 global locations, we have defined ourselves by delivering complex, high-profile projects for some of the world’s biggest brands (L’Oreal Canada, CanadaLife, Kal Tire, Burton, and Post Canada to name a few). Here in Canada, we focus on Salesforce and Marketing Cloud, which includes much-loved brands – Home Hardware, Air Canada, Metro, Jean Coutu, Jaguar Land Rover, Pharmasave, Canada Goose, Lowes amongst others.
As a Director, Customer Success, you will communicate with C-level executives and be responsible for the effective expansion of customer accounts in the retail vertical (from SME to Enterprise), utilizing full portfolio of solutions offered by OSF Digital. In this role, you will be expected to manage and develop strategic client relationships, secure new business and become a trusted advisor to your portfolio of clients. In order for you to be successful, you will have an experienced team of subject matter experts in data science and analytics, digital transformation and Salesforce implementation and optimization working closely with you.
- Be a trusted advisor and business partner in identifying client needs and recommend solutions (consulting & data intelligence services and technology solutions).
- Represent and promote OSF Digital full service offerings and help clients meet their strategic goals.
- Manage the development of winning proposals and presentations.
- Develop and maintain strong relationships with assigned clients, based on collaboration and thought leadership.
- Grow the sales funnel by proactively identifying and developing opportunities.
- Consult with C-level executives to develop and implement an effective, company-wide strategy that maximizes the value delivered to our customers.
- Work with the Project management Office to ensure delivery against key performance metrics.
Requirements
- 5+ years of prior relevant experience.
- Excellent communication skills.
- Passion for Data-driven marketing, BtoC, Marketing Cloud technology and eager to learn new expertise in this area.
- Demonstrated commitment to service excellence.
- Demonstrated skills as a team player by leading through trust and professional respect.
- Excellent negotiation skills, strong decision making, judgment and analytical skills.
- Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business.
- Knowledge of the Salesforce Marketing Cloud platform is an asset.
- A good understanding of eCommerce specific business needs
Expected salary:
Location: Toronto, ON
Job date: Thu, 02 Sep 2021 03:17:30 GMT
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