General Application: Field Positions – Merit – Vancouver, BC

Company: Merit

Location: Vancouver, BC

Job description: and/or relocation may be required. Project Manager Construction Manager Health and Safety Specialist Trade Supervisor – Civil…The Merit Advantage: Who We Are Committed to keeping the scope of a project in our client’s control, Merit acts…
The content outlines roles such as Project Manager, Construction Manager, Health and Safety Specialist, and Trade Supervisor – Civil. It emphasizes the commitment of Merit to maintaining project scope and ensuring client control throughout the process. Relocation may be necessary for these positions.
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Expected salary:

Job date: Sun, 29 Jun 2025 22:27:11 GMT

Senior Application Specialist – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Jun 2025 01:56:13 GMT

Job description: Job Summary Are you a talented, creative and results-driven professional who thrives on delivering innovative solutions? Come join us as we embark on the next generation of our Digital Platforms strategy!As a part of RBC’s Digital Technology team, we collaborate with partners from across the enterprise to deliver robust and transformative technology solutions. This role executes on the consultation, technical, and product management expertise required for successful development and adoption of our Digital Platforms.Job DescriptionWhat is the opportunity?
The Digital Platforms team is driving an enterprise-wide strategic initiative focused on driving Digital capability reuse across lines of businesses. Our mission is to empower development teams to focus on creating best in class digital experiences with speed and safety enabled by reuse and intelligence.We’re looking for a driver to take on systems analysis, design, implementation and support of applications. The specialist will be responsible for managing multiple E2E projects and engagements simultaneously, while ensuring alignment to the wider platform strategy. A successful candidate will be able to apply core consulting skills to bridge business and technical partners, create innovative solutions, and become a trusted advisor for our stakeholders.What will you do?

  • Strategic & Project Management: Coordinate with development teams, senior leadership, business management, QA, developers, and other stakeholders regularly in alignment with Digital Platforms strategic deliverables.
  • Technical Analysis and Consulting: Assesses and analyze current state environments and technical platforms, define integration requirements, and propose solutions that meet functional integration needs across the digital ecosystem, including a future digital solution and multiple 3rd party internal/external systems.
  • Solution Presentation: Prepare senior management materials focusing on key messaging through rigorous synthesis and logic; adapt written and verbal communication to different types of audiences.
  • Planning, Implementation & Support: Focus on building integration solutions ensuring successful deployment using various integration product technologies/tools and services. Participate in detailed design sessions for identifying, tracking, and resolving issues related to integration design/build.
  • Stakeholder & Business Management: Build strong, sustainable relationships with the business and functional teams by joining them in workshops to elicit their needs and understand their wants to meet the business requirements.
  • Technical Product Management: Take lead on identifying product success requirements and ensuring the successful development and adoption of the Digital Platforms. Stay up to date with emerging trends and new functionalities in areas related to security integration and other business capability domains. Proactively identify new target user groups, facilitate effective demonstrations that clearly articulate the business value and technical functionality of the product.
  • Team Facilitation & Communication: Communicate effectively with team members and stakeholders using a variety of techniques and collaboration from initiation to close. Facilitates small to large group meetings for technical design/architecture, decision making, problem-solving and task implementation.

What would you need?Must have:

  • 5+ years of experience in a financial institution or management consulting firm, with proven experience working in complex strategic projects.
  • Hands-on integration development experience and proven thought-leadership in the Digital technology space
  • Demonstrated critical thinking skills and ability to analyze situations and translate into insights to make informed decisions. Excellent problem-solving skills in ambiguous situations.
  • Excellent verbal and written communication skills (i.e. ability to articulate complex messages in a concise and clear way).
  • Excellent interpersonal skills and ability to develop strong relationships at every level of the organization.

Nice-to-have:

  • Proven ability to facilitate between stakeholders at varying levels of leadership and influence key decision makers.
  • Demonstrated experience in a product management, technical product management, or similar role capacity.
  • Demonstrated experience in marketing or product communications roles.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • A world-class training program in financial services
  • Flexible work/life balance options

LI-POSTJob Skills Adaptability, Adaptability, Building Architecture, Business, Business Management, Collaborating, Collaboration, Communication, Consulting, Critical Thinking, Data Analysis, Decision Making, Design, Detailed Design, Digital Platforms, Digital Solutions, Digital Technology, Facilitation, Innovative Solutions, Integration Development, Management Consulting, Oral Communications, Problem Solving, Product Management, Storytelling {+ 5 more}Additional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-06-26Application Deadline: 2025-07-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Job Summary

RBC is seeking a creative and results-driven professional to join its Digital Platforms team, focusing on delivering innovative technology solutions. This role involves consulting, technical expertise, and product management to ensure the successful development and adoption of digital platforms.

Key Responsibilities

  1. Strategic & Project Management: Collaborate with various teams and stakeholders to align with digital strategy.
  2. Technical Analysis & Consulting: Assess current environments, define integration needs, and propose solutions for the digital ecosystem.
  3. Solution Presentation: Prepare materials for senior management, adapting communication for diverse audiences.
  4. Planning & Support: Build integration solutions for deployment and resolve integration-related issues.
  5. Stakeholder Management: Foster relationships with business teams to understand and meet their needs.
  6. Technical Product Management: Identify product success criteria and promote adoption, staying updated on emerging trends.
  7. Team Communication: Facilitate effective meetings and collaboration throughout project lifecycles.

Qualifications

  • Must Have:

    • 5+ years in a financial institution or consulting, with experience in complex strategic projects.
    • Hands-on integration development experience in digital technology.
    • Strong critical thinking and problem-solving abilities.
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills to build relationships across the organization.

  • Nice to Have:

    • Experience facilitating discussions among diverse stakeholders.
    • Background in product management or marketing.

Benefits

RBC offers a comprehensive rewards program, professional development support, work/life balance options, and opportunities to make a significant impact in a high-performing environment.

Commitment to Inclusion

RBC promotes an inclusive workplace that values diverse perspectives and fosters a culture of respect and opportunity for all employees.

Additional Information

  • Location: RBC WaterPark Place, Toronto, Canada
  • Type: Full-time, salaried
  • Application Deadline: July 25, 2025

Join RBC’s Talent Community for updates on career opportunities and company news.

Technical Application Owner – Oracle EBS HCM – BC Ferries – Vancouver, BC

Company: BC Ferries

Location: Vancouver, BC

Job description: Management Oracle EBS Applications and HCM Cloud Transformation project. You are a seasoned professional with a passion for HCM… Manager, IT, you add value to the organization by key areas of oversight such as: Leading the technical ownership and roadmap…
The content outlines the role of a seasoned IT manager overseeing a transformation project for Oracle EBS Applications and HCM Cloud. The manager is responsible for technical leadership and the development of a strategic roadmap, contributing significant value to the organization by leveraging their expertise in Human Capital Management (HCM).
I’m unable to access the content of external websites. However, I can help you create a job description if you provide me with the key details such as the job title, responsibilities, qualifications, and any other relevant information!

Expected salary: $132600 – 165700 per year

Job date: Sun, 22 Jun 2025 04:48:56 GMT

Web Application Developer – ADOBE AEM – CIBC – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Jun 2025 22:01:33 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingYou’ll be joining CIBC’s Digital Technology team, which provides market-leading technology that enables CIBC to deliver exceptional service experiences and elevate our digital capabilities by designing end-to-end experiences with a digital-first mindset and providing our clients with more and better self-service capabilities. Within CIBC’s Digital Web Development team, the Web Application Developer is responsible for defining, extending, and coding the architecture of front-end client-side solutions to support sites such as CIBC.com, Simplii Financial, Investors Edge, CIBC online banking, and alternative brand websites.At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed

  • Application Development Expertise: Work with Project teams/Tech Lead/Developers in defining AEM application architectures and implementation to ensure adherence to business requirements, technology standards, best practices, and business strategies. Develop and implement front-end technology. Develop JavaScript-based application forms, financial planning tools/calculators and other single-page web applications using client-side MVC and RWD. Design, develop, and maintain web applications using Adobe Experience Manager (AEM), ensuring high performance, scalability, and reliability.
  • Front-End Development: Develop dynamic and responsive user interfaces using JavaScript, jQuery, SASS, and CSS. Utilize modern UI frameworks like Vue.js and Angular.js to build engaging, user-friendly interfaces. Optimize front-end code for performance and cross-browser compatibility.
  • Integration and APIs: Implement integrations with third-party APIs, web services, and back-end systems to ensure seamless functionality. Leverage AEM’s APIs and frameworks to enable advanced features and functionality.
  • Collaboration and Support: Collaborate with designers, content authors, and other developers to ensure a cohesive and efficient development process. Provide technical guidance and support to team members, ensuring adherence to best practices and coding standards.
  • Testing and Troubleshooting: Conduct rigorous testing of applications to identify and resolve bugs, performance issues, and security vulnerabilities. Maintain documentation for technical specifications, workflows, and troubleshooting guides.
  • Continuous Improvement: Stay updated on emerging technologies, AEM updates, and front-end development trends to implement innovative solutions. Participate in code reviews to ensure high-quality deliverables and knowledge sharing. Take part in daily Scrum meetings, collaborate & communicate with UX teams and business clients.

Who You Are

  • You can demonstrate 3+ years of experience in web application development and Adobe Experience Manager (AEM). Proven experience developing and deploying AEM-based solutions, including custom components, templates, and workflows. Proficient in front-end technologies such as JavaScript, jQuery, SASS, and CSS. In-depth understanding of modern UI frameworks like Vue.js and Angular.js. Experience with Java for back-end development and integrating AEM with external systems. Familiarity with RESTful APIs, JSON, and web service integrations. It’s an asset if you have experience with Adobe AEM 6.x or higher. Knowledge of Adobe Marketing Cloud or related Adobe solutions. Familiarity with build tools such as Webpack, Grunt, or Gulp.
  • You have a degree/diploma in Computer Science, Engineering, Management Information Systems, or a related field of study.
  • You embrace and champion change. You’ll continuously evolve your thinking and the way you work to deliver your best.
  • You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
  • Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 19th FloorEmployment Type RegularWeekly Hours 37.5Skills Adobe Experience Manager (AEM), Agile Methodology, AngularJS, Application Development, Cascading Style Sheets (CSS), Code Reviews, jQuery, JSON, RESTful APIs, Sass (Stylesheet Language), Software Development, UI Framework, User Experience (UX), Vue.js, Web Development

CIBC is developing a relationship-oriented bank and is seeking passionate professionals for its Digital Technology team. The role of a Web Application Developer involves designing and coding front-end solutions for platforms like CIBC.com and online banking. Key responsibilities include:

– Collaborating on AEM application architectures and implementing front-end technologies.
– Developing user-friendly interfaces using JavaScript and modern frameworks like Vue.js and Angular.js.
– Integrating third-party APIs and conducting rigorous testing to ensure quality.
– Continuously improving skill sets and participating in collaborative team efforts.

Candidates should have over three years of experience with web application development and AEM, and proficiency in JavaScript, CSS, and UI frameworks. A degree in a relevant field is required.

CIBC emphasizes a supportive work culture, offering competitive benefits, recognition programs, and opportunities for professional development. The bank values inclusivity and encourages applicants from diverse backgrounds.

Compass Group – Bilingual Accounting Application Support Analyst – London, ON

Company: Compass Group

Location: London, ON

Expected salary:

Job date: Wed, 04 Jun 2025 22:02:09 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryNow, if you were to come on board as our Bilingual Accounting Application Support Analyst, we’d ask you to do the following for us:

  • Serve as an integral member of our accounting systems support team
  • Act as subject matter expect for Compass operations group and lead escalations from team members on how to use field accounting applications
  • Devise and prepare procedural documentation for accounting applications
  • Analyze system and user needs, document system issues, identify solutions for emerging issues and ensure timely follow up
  • Communicate application problems and issues to management and define technical issues
  • Manage emails and voice mail related to accounting applications
  • Train new users and troubleshoot on CIMS and ORBIT
  • Follow up with field when locations are not using appropriate accounting applications

Think you have what it takes to be our Bilingual Accounting Application Support Analyst? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Diploma in Accounting or equivalent
  • Three (3) years’ experience in a computerized accounting environment
  • Strong customer service, interpersonal and verbal and written communication skills
  • Excellent analytical and problem solving skills
  • Proficient working knowledge of Microsoft Office programs
  • Ability to work in a fast paced, constantly changing environment
  • Able to balance team and individual responsibilities
  • Able to work overtime when required
  • JD Edwards, ORBIT and CIMS experience an asset
  • Position is located in London, ON
  • Hybrid, 2 days in the office

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Cash Application Specialist – London, ON

Company: Compass Group

Location: London, ON

Expected salary:

Job date: Wed, 04 Jun 2025 22:35:51 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryNow, if you were to come on board as our Cash Application Specialist, we’d ask you to do the following for us:

  • Apply customer payments (checks, ACH, and credit cards) to appropriate accounts and invoices.
  • Reconcile customer accounts and resolve payment discrepancies or unapplied payments.
  • Research and resolve short payments, overpayments, and unidentified remittances.
  • Prepare and post journal entries for daily transactions, and accruals for month end purposes.
  • Maintain and update customer records related to cash receipts.
  • Collaborate with collections and billing teams to ensure accurate application of funds.
  • Communicate with customers, banks, and internal departments regarding payment issues.
  • Process adjustments, write-offs, and credits/debits as required.
  • Generate daily, weekly, and monthly cash application reports.
  • Support month-end and year-end closing activities.
  • Ensure compliance with internal controls and company policies.

Think you have what it takes to be our Cash Application Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:

  • Minimum two years of experience with a computerized accounting environment (JD Edwards experience preferred) in a complex fast paced organization.
  • Diploma in Accounting or equivalent with a solid understanding of accounting principles.
  • Proficient in Microsoft Office applications.
  • Excellent verbal and written communication and interpersonal skills.
  • Solid analytical, interpretive and problem-solving skills.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Randstad – Product Support Specialist | Application Support | Hybrid – Markham, ON

Company: Randstad

Location: Markham, ON

Expected salary:

Job date: Fri, 06 Jun 2025 05:15:24 GMT

Job description: We’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients-helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someone who enjoys blending technical troubleshooting with relationship-building, and who takes pride in delivering meaningful support that helps clients succeed every day.If you feel that this role is interesting, and your profile is a good fit, I’d love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.comAdvantages
Be a key player in ensuring long-term client satisfaction and retention
Collaborate closely with both clients and internal teams (QA, product, development)
Gain exposure to ERP, POS, and SaaS platforms used by businesses across North America
Grow your career in a stable, client-first company that values empathy, accountability, and knowledge-sharing
Remote flexibility with opportunities for internal progression into training, QA, or product rolesResponsibilities
Serve as a trusted advisor to clients by troubleshooting software and system issues quickly and professionally
Build strong working relationships with end users, understanding their business needs and guiding them through effective solutions
Provide “how-to” assistance on configurations, product usage, and troubleshooting across modules like billing, scheduling, inventory, or accounting
Log support tickets clearly and thoroughly; escalate complex issues to Tier 2/3 teams when needed
Replicate customer issues in test environments to identify potential software bugs
Share client feedback and recurring issues with internal teams to improve the product
Contribute to support documentation, FAQs, and best practice guides to empower users
Participate in an on-call rotation to ensure extended support coverage (as needed)Qualifications
2+ years of experience in technical or application support, ideally in a software/SaaS environment
Strong interpersonal and communication skills-you’re comfortable guiding users at all levels
A problem-solving mindset with a keen attention to detail
Familiarity with support tools and ticketing systems (e.g., Zendesk, Jira, Freshdesk)Working knowledge of:
– Windows environments and services (e.g., IIS, server permissions)
– Basic networking concepts (IP addresses, firewalls, ports)
– Relational databases and data validation (SQL experience is a plus)
– Web technologies like HTML, CMS, or system integrationsBonus Points For:
– Experience with ERP or POS systems, particularly in industries like hospitality, clubs, or retail
– A background in customer onboarding, training, or documentation
– A degree or diploma in Computer Science, IT, or related field
– A passion for continuous learning and making clients feel supported, informed, and empoweredSummary
We’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients-helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someone who enjoys blending technical troubleshooting with relationship-building, and who takes pride in delivering meaningful support that helps clients succeed every day.If you feel that this role is interesting, and your profile is a good fit, I’d love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.comRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Fidelity Investments – Application Support Analyst – Wealth Management – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sun, 08 Jun 2025 07:26:12 GMT

Job description: Job DescriptionJob DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.How You’ll Make an ImpactThe Application Support Analyst – Wealth Management supports the delivery and daily operations of integrated technology solutions for Fidelity Wealth and Private Wealth businesses. This position bears both technical analysis and operational responsibilities and understands how technology supports key business processes.This role is accountable for supporting specialized vendor applications, system integrations, resolving incidents, and ensuring vendor and support documentation is maintained. The Analyst collaborates closely with IS teams, business stakeholders, and third-party vendors to ensure smooth day-to-day operations and successful delivery of technology services.What You Will Do1.Solution Delivery Support

  • Assist in defining and documenting application-specific requirements by translating business needs into technical language and functional expectations. Provide input to system architects and technology leads for solution design decisions.
  • Support data mapping analysis and interface design for in-house and vendor system integrations
  • Participate in system functional, integration and regression testing. Assist in developing test cases and validating defect fixes in coordination with QA and technical teams.
  • Support production release coordination and post-deployment validations in production.

2. Application and Technical Incidents SupportSupport business users during incidents and maintain communication channels and protocols.Gather and validate necessary details to open vendor support tickets, triage vendor application issues with Fidelity IS shared services and escalate issues where needed.Document root causes and resolutions for recurring problems3. Knowledge Management and Process DocumentationAct as a key SME to organize a structured Confluence space to consolidate technology stack documentation with underlying business workflows and other supporting and reference information.Support Data Governance efforts. Keep timely and accurate record of integrations and processes that involve client PII data.Support internal process documentation and playbooks.Contribute to departmental process updates, knowledge articles, best practices and SOPs for incident handling, feed failures and system recovery playbooks / steps.Required Skills & Qualifications

  • Degree in Computer Science, Software Engineering, Economics or Mathematics or equivalent working experience
  • 3-5 years of experience in IT support, operations or solutions delivery.
  • Technology vendor management is a plus.
  • Strong knowledge of Wealth Management operations.
  • Strong stakeholder management, interpersonal and diplomatic skills required to communicate with senior management across the organization
  • Familiarity with basic SQL, APIs, batch processes and IS ticketing systems and processes.
  • Excellent verbal, written and presentation skills

Some of the ways we’ll help you feel valued and supported as part of our team:

  • Flexible working arrangements – 100% remote, hybrid, and in office options
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
  • Parental leave top-up to 100% of your salary for a period of 25 weeks
  • Up to $650 for home office equipment
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  • Diversity and inclusion programs, including an active network of Employee Resource Groups
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
  • We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team