Company: S.i. Systems
Location: Vancouver, BC
Job description: design is built, configured, and documented correctly as the software solution stabilizes. This role helps the project team… as assigned. The Cloud Solution Architect is accountable to the Architecture Manager for the fulfillment of the duties and has no…
The role of Cloud Solution Architect involves ensuring that the design and configuration of a software solution is correct and well-documented. This role also involves supporting the project team and reporting to the Architecture Manager.
Job Description
Job Type: Full Time
Job Title: Customer Support Representative
Location: Remote
Salary: $45,000 – $50,000
We are seeking a highly motivated and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for providing prompt and efficient support to our customers through various channels including telephone, email, and chat.
Responsibilities:
– Respond to customer inquiries and provide accurate information regarding products and services
– Cross-sell and upsell products to customers as needed
– Assist with order processing, shipment tracking, and issue resolution
– Collaborate with other team members to address customer concerns and provide solutions
– Keep detailed records of customer interactions and transactions
– Continuously stay up-to-date with product knowledge and changes in company policies
– Identify and report on trends in customer feedback to management
– Meet and exceed daily, weekly, and monthly performance metrics
Qualifications:
– High school diploma or equivalent; Bachelor’s degree preferred
– 1-2 years of experience in customer service or sales
– Excellent communication and interpersonal skills
– Ability to work independently and as part of a team in a fast-paced environment
– Strong problem solving and decision-making abilities
– Proficiency in Microsoft Office and CRM software
– Flexible schedule and willingness to work weekends and holidays as needed
– Bilingual in English and Spanish is a plus
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of delivering the best possible experience to our customers. Apply now!
Expected salary:
Job date: Mon, 15 Jan 2024 07:40:32 GMT