Team Lead, Customer Triage – Global Relay – Vancouver, BC

Company: Global Relay

Location: Vancouver, BC

Job description: feedback and direction In conjunction with department manager: Identify the skills that are needed to improve the team… 5+ Years experience in customer facing roles 3+ years in SaaS implementations or equivalent experience Project…
The content discusses the need for feedback and direction in collaboration with the department manager to identify essential skills for improving the team. It specifies requirements such as over 5 years of experience in customer-facing roles and at least 3 years in SaaS implementations or similar experience. The focus appears to be on enhancing team capabilities through targeted skill development.
I’m unable to browse external websites directly, including the link you provided. However, if you can share some key details or specific sections from the job description you’re interested in, I can help you summarize or rewrite it.

Expected salary: $85000 – 95000 per year

Job date: Fri, 04 Jul 2025 00:38:50 GMT

Paystone – Customer Success Manager – Gift & Loyalty (Bilingual) – London, ON

Company: Paystone

Location: London, ON

Expected salary:

Job date: Fri, 27 Jun 2025 03:25:41 GMT

Job description: Paystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment for our fully remote workforce.We believe in a people-first philosophy, empowering our team members to grow and succeed through collaboration and innovation. Joining Paystone means being part of a culture that values professional development, meaningful work, and making a lasting impact on our customers and communities.Role OverviewWe are seeking a bilingual (fluent in both French and English) Customer Success Manager to play a vital role in ensuring our customers’ satisfaction and driving long-term success across our customer portfolio for our Datacandy Gift and Loyalty product. This role involves managing key accounts, fostering relationships, driving product adoption and client outcomes, overseeing contract renewals, and upselling new features. You will be a primary contact for our clients, addressing their needs and ensuring they derive maximum value from our solutions.Key Responsibilities:Customer Relationship Management – Build and maintain strong relationships with clients, acting as their primary point of contact for program success and strategic guidance.Agreement Renewals & Retention – Proactively manage contract renewals, ensuring high retention rates and minimizing churn through regular check-ins and value-driven conversations.Performance Analysis & Optimization – Monitor clients key metrics and provide data-driven recommendations to improve program effectiveness.Strategic Program Consulting – Advise clients on best practices for designing and refining their gift and loyalty programs to drive customer retention and revenue.Issue Resolution & Support Coordination – Work closely with internal support and product teams to troubleshoot issues and ensure a seamless client experience.Upselling & Expansion – Identify opportunities to grow accounts by introducing premium features or higher tier plansCross-functional Collaboration – Partner with sales, product, and marketing teams to align client needs with business objectives and contribute to product improvements.Client Training & Enablement – Educate clients on platform features, updates, and industry trends to ensure they maximize the value of their loyalty programs.Market Research & Industry Trends – Stay up to date with industry developments, competitor offerings, and emerging loyalty trends to provide valuable insights to clients and internal teams.Qualifications:University degree or college diploma in Business, IT, or a related field.Minimum of 3 years in customer success or account managementAccount & Relationship Management – Ability to develop strong, long-term relationships with clients and act as a trusted advisorCommunication & Interpersonal skills – Excellent verbal and written communication skills to deliver compelling presentations, training sessions, and strategic recommendations.Sales & Negotiation skills – Persuasive skills to upsell and cross sell products/services, ability to negotiate contract renewals and pricing.Organization & time management – Manage multiple accounts, projects and deadlines. Prioritize tasks, client and internal needs while keeping accurate records of interactions and performance metrics.Data Analysis & Performance Reporting – Ability to analyze program performance metrics (e.g., customer engagement, redemption rates, ROI) and present actionable insights using tools like Google Sheet, slides and Looker.Technical & Product knowledge – Experience with Gift Card, Loyalty, POS, eCommerce, Online Ordering and/or MarTech tools a plusLanguage Requirement: Must be fluent in both French and English.Recruitment ProcessInitial Screening Interview
Conducted by a member of our People Experience team to learn more about your background, experience, and career goals.French Language Assessment
An evaluation of your written and spoken French proficiency. This stage may occur before or after the initial screening interview depending on availability and scheduling.Hiring Manager Interview
A deep dive into your technical skills, sales operations experience, and cultural alignment with the team and organization.Peer Interview
Meet with members of the team to assess your collaboration and communication style in a more informal setting.Perks & BenefitsCompensation tied to market dataWe reward for contributionFlexible Time-offWe’re committed to career developmentFull time remote workOur MissionBy joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.Curious?Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.Come check us out!!
paystone.com
datacandy.com
get.nicejob.comAbout UsPaystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company’s seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, Edo Japan, Global Pet Foods, MTY Food Group, Kernels Popcorn, and many others. Paystone’s solutions are used at over 35,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.

Xello – Customer Success Associate (Contract) – Toronto, ON

Company: Xello

Location: Toronto, ON

Expected salary: $70000 – 75000 per year

Job date: Fri, 27 Jun 2025 04:34:22 GMT

Job description: Xello is looking for a Customer Success Associate (7-month Contract)__Who are you?You believe that a company’s success depends on its clients’ success. You are passionate about cultivating and maintaining strong relationships with new and existing customers, and you’ve got the interpersonal and planning skills to back it up. You have a proven track record of successful client management, preferably in SaaS. Due to your focus on delivering value to clients with every interaction, they perceive you as a trusted advisor and advocate. You can quickly and efficiently resolve clients’ problems using an ingenious mix of empathy, critical thinking, and practical advice. Above all, you identify with our mission of empowering educators with tools to help students plan their successful futures.As an integral part of Xello’s client-facing team, you will ensure the health, satisfaction, and success of our school and school district accounts. As the primary contact for your clients, you’ll reach out frequently for updates, respond to their questions, learn about their needs, and propose appropriate solutions. Your enthusiastic and proactive support will inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth. You will also assist Xello in our own quest for continual improvement by analyzing our processes and helping us shape our customer engagement strategy.Sound exciting to you? Read on!What you’ll do…

  • Manage renewals, drive revenue growth, and limit churn with your assigned portfolio of accounts
  • Build and actively manage relationships with clients in order to increase product adoption and satisfaction
  • Develop achievable success plans with school districts that reflect their resources and ensure their goals are achieved
  • Share best practices for the successful implementation of Xello
  • Regularly connect with clients to monitor account health, address concerns, escalate important issues, and manage difficult conversations when necessary
  • Nurture retention by proactively engaging with clients to gain insights, communicate new and improved features, analyze issues, and foster add-ons and upselling
  • Coordinate and schedule web-based training sessions
  • Act as an advocate for both the client and Xello to ensure appropriate resolutions
  • Manage and resolve client issues through collaboration with internal teams, including product development, client solutions, sales, and onboarding
  • Document all client interactions and create leads in Salesforce (CRM)
  • Assess and report product bugs
  • Share insights, experiences, and lessons learned with your team

What we’re looking for…

  • 1-2 years of demonstrated experience managing clients with high levels of satisfaction and retention, preferably in a SaaS environment
  • Proven track record of building strong relationships, supporting client success, and delivering value to clients with every interaction
  • Strong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful when assisting clients
  • Excellent written and verbal communication skills
  • A keen attention to detail, and highly organized when it comes to information management, planning, and time management
  • Self-directed, with the ability to effectively prioritize and manage multiple projects/tasks of varying complexity
  • Ability to thrive in a fast-paced, agile work environment, where working under pressure and without supervision is the norm
  • Enthusiastic about learning and implementing new solutions and technologies
  • Experience using Salesforce or similar customer relationship management (CRM) system
  • Proficiency with G-Suite

*Please note this role is remote in Canada only*
The compensation for this role offers an OTE ranging from $70,000 to $75,000, combining base and incentive. The final offer will be determined based on the candidate’s experience and expertise, as assessed during the interview process.We’re Xello – Join us!We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America and the UK and soon the world! Our mission is to help anyone, anywhere in the world to create a successful future through self-knowledge, exploration, and planning.We believe that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a very diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer.Embracing agile practices, an innovative mindset, and keeping our users at the heart of what we do, are just a few of the keys to our success.In addition to working with leading technologies, we are committed to continuous learning and growth through internal/external training and mentoring, which includes a PD budget for every employee.For our Canadian based staff, we also offer:

  • Flexible work arrangements including hybrid and remote
  • 4 weeks of vacation
  • Employer-paid health and dental benefits
  • 4-month top-up for parental leave
  • Group RRSP with 3% matching

For our US based staff, we also offer:

  • Remote work environment
  • 4 weeks of vacation
  • 80% employer-paid health benefits
  • 4-month top-up for parental leave
  • 401(k) with 3% matching

For our UK based staff, we also offer:

  • Remote work environment
  • 28 days annual leave (inc. 3 days at Christmas) + bank holidays. With additional annual leave days added to reward long service

Like what you hear? Apply Now!Powered by JazzHR

Linde – Microbulk Customer Service Rep (Full Time – 12 Months Contract with Benefits) Brampton, ON – Brampton, ON

Company: Linde

Location: Brampton, ON

Expected salary:

Job date: Fri, 27 Jun 2025 05:19:41 GMT

Job description: Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.For more information about the company and its products and services, please visit www.linde.com.At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.Microbulk Customer Service Rep (Full Time – 12 Months Contract with Benefits) Brampton, ONPrimary Purpose:This position is an Operations support role responsible for creating and maintaining measured Plant and distribution KPI’s for internal and external reporting and to provide operational assistance to remote branch areas as/when needed.Key Accountabilities:

  • Coordinate with Managers to ensure training requirements are met for both new and existing employees
  • Daily report tracking and regular branch audits
  • Monitoring of branch negative cylinder balances and assist in resolving issues as they arise
  • Maintain facility intranet site to ensure proper archiving of operations documents
  • Procure and manage inventory of production consumables in a timely manner for the facility
  • Order and maintain inventory of printed materials as necessary
  • Coordinate JSO program and monitor completion for all operations employees throughout the province
  • Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
  • Facilitate invoice payment by promoting various software tools available to our customers
  • Covering team members’ leave (vacation, medical, etc.) and filling in as required
  • Prepare office correspondence as needed
  • Procuring and expediting product from other locations when necessary

QualificationsQualifications:

  • Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
  • Strong working knowledge of Excel to create pivot tables and create formulas, Word and PowerPoint
  • 2 years of customer service experience in a fast-paced environment
  • A keen eye for detail and problem-solving
  • Strong customer service skills and professional demeanor
  • Excellent communication and interpersonal skills
  • Capable of working both individually and as part of a team, sometimes with minimal supervision
  • Ability to multi-task and maintain calm under pressure
  • Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development

Preferred:

  • Background in operational support / accounting
  • Experience using ERP software, JD Edwards preferred
  • Ability to work with data and reporting software tools

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Xello – Customer Success Manager – Toronto, ON

Company: Xello

Location: Toronto, ON

Expected salary: $80000 – 100000 per year

Job date: Fri, 27 Jun 2025 06:53:07 GMT

Job description: Xello is looking for a Customer Success Manager__Who are you?You believe that a company’s success depends on its clients’ success. You are passionate about cultivating and maintaining strong relationships with new and existing customers as their primary point of contact, and you’ve got the interpersonal and strategic planning skills to back it up. You have a proven track record of successful account management, preferably in SaaS. Due to your focus on delivering value to clients with every interaction, they perceive you as a trusted advisor and advocate. You can quickly and efficiently resolve clients’ problems using an ingenious mix of empathy, critical thinking, and practical advice. Above all, you identify with our mission of empowering educators with tools to help students plan their successful futures.Working collaboratively with Xello’s customer success, solutions, sales, product and onboarding teams, you would ensure the health, satisfaction, and success of our school district accounts. As the primary contact for school district leads, you’ll reach out frequently for updates, respond to their questions, learn about their needs, and propose appropriate solutions. Your enthusiastic and proactive support will inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth. You will also assist Xello in our own quest for continual improvement by analyzing our processes and helping us shape our customer engagement strategy.Sound exciting to you? Read on!What you’ll do…

  • Manage renewals, drive revenue growth, and limit churn with your assigned portfolio of accounts
  • Foster long-term partnerships, ensuring Xello is a trusted solution that meets each client’s evolving needs.
  • Develop an achievable success plan with each school district contact that reflects their resources and ensures their goals are achieved
  • Share best practices for the successful implementation of Xello
  • Ignite clients’ excitement about Xello, help them identify new opportunities for increasing usage to solve business needs, and coach them on the best ways to achieve their goals
  • Converse with clients consistently to assess account health, identify and review product implementation goals, address concerns, escalate important issues and have difficult conversations when necessary
  • Nurture retention by proactively engaging with clients to gain insights, communicate new and improved features, analyze issues, and foster add-ons and upselling
  • Work with clients to identify goals and key performance indicators, and regularly review these goals with them
  • Coordinate, schedule, and facilitate web-based training sessions and in-person product demonstrations
  • Learn about school district initiatives and look for new activities Xello can support
  • Based on client interactions and key metrics, provide early identification of potential client issues and address them
  • Manage and resolve client issues through collaboration with internal teams, including product development, client solutions, sales, and onboarding
  • Act as an advocate for both the client and Xello to ensure appropriate resolutions
  • Document all client interactions and create leads in Salesforce (CRM)
  • Assess and report product bugs
  • Attend client and industry-related events, such as conferences, throughout the year
  • Share insights, experiences, and lessons learned with your team
  • Protect the confidential and private information that you may come in to contact within the course of your work and uphold the ethics and integrity of Xello’s code of conduct

What we’re looking for…

  • 2+ years of demonstrated experience managing accounts with high levels of success and retention, preferably in a SaaS environment
  • Proven track record of building strong relationships, being accountable for client success, and delivering value to clients with every interaction
  • Strong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful when assisting clients
  • Demonstrated experience managing client expectations and having difficult conversations, with a focus on reaching positive outcomes
  • Excellent written and verbal communication skills and presentation skills
  • A keen attention to detail, and highly organized when it comes to information management, planning, and time management
  • Experience working in a SaaS environment
  • Self-directed, with the ability to effectively prioritize and manage multiple projects/tasks of varying complexity
  • Ability to thrive in a fast-paced, agile work environment, where working under pressure and without supervision is the norm
  • Enthusiastic about learning and implementing new solutions and technologies
  • Demonstrated ability to work as a team player
  • Experience using Salesforce or similar customer relationship management (CRM) system
  • Proficiency with G Suite
  • Bilingual in English and French is an asset
  • Willingness to travel (Less than 15% of time)

*Please note this role is remote in Canada only*
The compensation for this role offers an OTE ranging from $80,000 to $100,000, combining base and incentive. The final offer will be determined based on the candidate’s experience and expertise, as assessed during the interview process.We’re Xello – Join us!We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America and the UK and soon the world! Our mission is to help anyone, anywhere in the world to create a successful future through self-knowledge, exploration, and planning.We believe that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a very diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer.Embracing agile practices, an innovative mindset, and keeping our users at the heart of what we do, are just a few of the keys to our success.In addition to working with leading technologies, we are committed to continuous learning and growth through internal/external training and mentoring, which includes a PD budget for every employee.For our Canadian based staff, we also offer:

  • Flexible work arrangements including hybrid and remote
  • 4 weeks of vacation
  • Employer-paid health and dental benefits
  • 4-month top-up for parental leave
  • Group RRSP with 3% matching

For our US based staff, we also offer:

  • Remote work environment
  • 4 weeks of vacation
  • 80% employer-paid health benefits
  • 4-month top-up for parental leave
  • 401(k) with 3% matching

For our UK based staff, we also offer:

  • Remote work environment
  • 28 days annual leave (inc. 3 days at Christmas) + bank holidays. With additional annual leave days added to reward long service

Like what you hear? Apply Now!Powered by JazzHR

Boehringer Ingelheim – Customer Analytics Manager – Burlington, ON

Company: Boehringer Ingelheim

Location: Burlington, ON

Expected salary:

Job date: Fri, 27 Jun 2025 06:49:31 GMT

Job description: THE POSITIONBe the key strategic business partner to the Customer Facing Team (Commercial and Medical) to help meet business objectives through the identification of value-added customer insights at a national, regional and territory level that will drive customer facing strategy. Deliver greater customer centricity through the provision of high quality analysis, and provide actionable recommendations related to sales and campaign action planning. Support the customer facing organization to achieve its objectives by leading customer planning and resource deployment to improve effectiveness. Lead the continuous improvement of the customer planning and resource deployment process to improve efficiency and accuracy.Responsibilities

  • Develop and provide sales analysis and sales performance reporting for the customer facing team and senior management using all available data sources (Audits, GPM, TSA, Xponent etc.). Design metrics and reports that drive sales and marketing team performance. Work with data vendors to ensure accuracy.
  • Provide quarterly deep dive analysis for national,regional, district and territory using all available data sources with the focus on campaign implementation, and provide guidance on areas of improvement to increase customer focus and sales performance.
  • Lead the development of optimal Customer Facing Team resource allocation. Manage customer facing team alignments and changes, ensuring all systems and applications are accurately reflecting most recent alignments. Continuously seek out best practices and industry leading learning to lead the development of optimal solutions for ongoing management.
  • Design the annual customer facing team incentive programs including bonus plan, Circle of Excellence plan and annual territory objective setting. Continuously seek out best practices and industry leading learning to lead continuous improvement of the process and to optimize efficiency.
  • Develop training materials and workshops and facilitate training to HP customer-facing team members to ensure knowledge proficiency in the use of the available analytics tools (sales analytics reports and dashboards).
  • Lead the integration of data platforms and tools that are provided by Corporate/Regional analytics leads and ensure optimal implementation locally. Represent local needs and work to incorporate into design and implementation.
  • Lead Medical analytics for the CFT across all asset teams including reporting, adhoc analytics, call planning activity and secondary data purchases.

This position is fully remote.
Employees in remote roles can live anywhere in Canada and are only required to visit the Burlington office a few times each year.Requirements

  • University Degree with emphasis on business analysis
  • Minimum of 5 years’ experience in an analytics business functions
  • Strong understanding of pharmaceutical industry data sources and business model
  • Strong analytical skills and ability to perform scaled analyses across multiple sources of data
  • Strong communication skills and advanced influencing skills to lead integration of data insight into action ensuring higher engagement and understanding
  • Very thorough and detail oriented
  • Strong working experience with Excel, Power Point, and Tableau is required
  • Experience in strategic thinking and the development and implementation of strategy
  • Demonstrated experience in breadth of impact beyond immediate department – ability to gain an in depth understanding of business process and influence/impact outside of immediate organization
  • Demonstrated ability to provide thought leadership and proactively embrace innovation
  • Strong ability to communicate and influence effectively with all levels of the organization (verbal, written and presentation skills)
  • Bilingualism in English and French is an asset

Total RewardsWe offer a competitive salary, generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.VisitREADY TO APPLY?Click the “Apply Now” button below to submit your application. We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted. Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process. If you require accommodation, we will work with you to meet your needs.DEADLINE FOR APPLICATIONSApplications for this position will be accepted until July 10, 2025.Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested.

Linde – Microbulk Customer Service Rep (Full Time – 12 Months Contract with Benefits) Brampton, ON – Brampton, ON

Company: Linde

Location: Brampton, ON

Expected salary:

Job date: Fri, 27 Jun 2025 06:21:57 GMT

Job description: Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.For more information about the company and its products and services, please visit www.linde.com.At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.Microbulk Customer Service Rep (Full Time – 12 Months Contract with Benefits) Brampton, ONPrimary Purpose:This position is an Operations support role responsible for creating and maintaining measured Plant and distribution KPI’s for internal and external reporting and to provide operational assistance to remote branch areas as/when needed.Key Accountabilities:

  • Coordinate with Managers to ensure training requirements are met for both new and existing employees
  • Daily report tracking and regular branch audits
  • Monitoring of branch negative cylinder balances and assist in resolving issues as they arise
  • Maintain facility intranet site to ensure proper archiving of operations documents
  • Procure and manage inventory of production consumables in a timely manner for the facility
  • Order and maintain inventory of printed materials as necessary
  • Coordinate JSO program and monitor completion for all operations employees throughout the province
  • Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
  • Facilitate invoice payment by promoting various software tools available to our customers
  • Covering team members’ leave (vacation, medical, etc.) and filling in as required
  • Prepare office correspondence as needed
  • Procuring and expediting product from other locations when necessary

QualificationsQualifications:

  • Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
  • Strong working knowledge of Excel to create pivot tables and create formulas, Word and PowerPoint
  • 2 years of customer service experience in a fast-paced environment
  • A keen eye for detail and problem-solving
  • Strong customer service skills and professional demeanor
  • Excellent communication and interpersonal skills
  • Capable of working both individually and as part of a team, sometimes with minimal supervision
  • Ability to multi-task and maintain calm under pressure
  • Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development

Preferred:

  • Background in operational support / accounting
  • Experience using ERP software, JD Edwards preferred
  • Ability to work with data and reporting software tools

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Texada Software – Customer Success Representative – Ontario

Company: Texada Software

Location: Ontario

Expected salary:

Job date: Fri, 27 Jun 2025 22:19:27 GMT

Job description: Position: Customer Success Representative IReports to: Director, Customer SuccessDepartment: Customer SuccessJob DescriptionAt Texada, we’re building the most comprehensive platform for equipment rental, sales, and service companies. We believe in making complex operations simple, driving real outcomes for our customers, and building long-lasting partnerships.We’re looking for a proactive, customer-focused Customer Success Representative (CSR I) to support a high-volume, tech-enabled customer segment. These customers are managed through a scaled engagement model that prioritizes timely, meaningful outreach based on need – such as requests for guidance, growth potential or signs of risk – rather than a set cadence or formal review schedule.This is a high-efficiency, impact-driven role ideal for someone who thrives in a fast-paced environment, enjoys working across a wide variety of customers, and is motivated by solving problems, spotting trends, and helping users get the most out of their investment in Texada.Work Location and Travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Travel to customer locations may be required from time to time.
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How You Will Be Contributing

  • Conduct Proactive Outreach: Engage at-risk or growth-ready accounts through targeted check-ins to uncover needs and next steps.
  • Enable Product Adoption & Growth: Guide customers to underutilized or newly released features aligned to their goals, using usage benchmarks or success stories to build interest.
  • Lead Health Conversations: Facilitate short, purpose-driven calls to identify blockers, opportunities, and customer satisfaction risks.
  • Support Scaled Communications: Help deliver one-to-many campaigns (emails, webinars, feature guides) that drive awareness and usage.
  • Identify and Share Risk Signals: Log expansion and churn risk signals in a structured way, collaborating with internal teams for appropriate handoffs.

Key Performance Indicators (KPIs)

  • Revenue Retention: Improve or maintain retention rate within your account segment by reducing preventable churn and increasing customer satisfaction.
  • Expansion Influence: Identify and influence expansion opportunities through adoption growth, product activation, and strategic check-ins; work collaboratively with Sales to qualify and convert leads.
  • Customer Coverage: Maintain a consistent cadence of proactive outreach across the book of business with a focus on risk and growth prioritization.
  • Adoption Activity: Track and drive increased usage of key features and modules among targeted accounts.

What Success Looks Like

  • Demonstrable gains in customer satisfaction and product usage that correlate to stronger account retention and .
  • Increased ARR through influenced expansion and deeper product adoption within your segment.
  • Net Revenue Retention improvements driven by proactive risk mitigation and uncovering upsell opportunities.
  • Consistent identification, documentation, and escalation of churn risks or growth signals with clear next steps.
  • Scalable, repeatable outreach workflows that maximize customer coverage and drive measurable outcomes.

What We Are Hoping to Find in Your Background

  • 2+ years in Customer Success, Account Management, or Customer-Facing roles.
  • Strong communication skills – you know how to make a 15-minute call impactful.
  • A proactive mindset and ability to prioritize outreach based on data or intuition.
  • Ability to manage a large portfolio with minimal hand-holding.
  • Comfort with light product demos or guiding customers through software tools.
  • Proficiency in Hubspot is a +.
  • Basic understanding of common AI tools and their impact on business operations, customer experience, and ethical considerations such as data privacy.

How We Work SmarterWhile we’re still in the early stages of using AI in our day-to-day operations, we’ve started utilizing tools like Gemini and lightweight automations to help this role scale its reach. You’ll be part of our journey in testing and adopting smart workflows that allow us to work faster and deliver better outcomes for our customers.Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.