Dynacare – Call Attendant- After Hours – North Bay, ON – Edmonton, AB

Company: Dynacare

Location: North Bay, ON – Edmonton, AB

Expected salary:

Job date: Wed, 16 Jul 2025 03:01:50 GMT

Job description: DescriptionPosition at CannAmmOpportunity: Call Attendant- Nightshift (overnights)Where YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are you our next Call Attendant – Nightshift?This position is a team member of the CannAmm Booking Team and will be responsible for end-to-end booking and resulting processes as well any administration work that can be prepared/completed throughout the evening and overnight shift. The After Hours Attendant will interact with front-line staff of other functional groups within CannAmm including the Booking, Resulting, Client Care teams, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.Status: Permanent, full-time, 37.5/week.Hours: nightshiftDiscipline: Customer CareWorkstyle: RemoteLocation: North Bay, ON or Edmonton, ABInternal Posting Deadline: July 21st, 2025Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

  • Booking
  • Phone (Queue) booking
  • Handle inbound/outbound calls to coordinate after hours testing requests
  • Notate and document all call information according to standard operating procedures
  • Use all override permissions to ensure efficient and accurate bookings
  • Mobile bookings preparation
  • Building Independent/Independent Booking Inbox
  • Web Booking
  • Action A&D web booking requests that can be actioned during the overnight shift
  • Prepare A&D and OH web bookings where possible
  • Handle outbound calls to coordinate testing
  • Notate and document all call information according to standard operating procedures.
  • Responsible for reviewing the custody and control form and the breath/saliva alcohol form to determine if there are any fatal or correctable errors that may require corrective action and responsible for data entry of the information.
  • A&D
  • Data and Result Entry, Post Accident Reporting
  • Reporting results for Post-Accident and Cause
  • Sorting paperwork received in fax and group inbox
  • Scheduling and result entry of lab-based testing
  • Scheduling and result entry of alcohol tests
  • Scheduling and result entry of Express tests
  • Entering no show and cancellations
  • Completion of corrective actions for errors identified on paperwork
  • Handing inbound work clearance inquiry calls and releasing verbal work clearance when appropriate
  • Trouble Shooting and problem solving
  • Troubleshoot problem bookings to ensure that any issues are resolved with minimal impact on the client.
  • Escalate priority issues to the correct department using the chain-of-command protocol
  • Provide guidance to the collectors located at Internal or 3rd Party Collection Sites to ensure all protocols are followed properly.
  • Notify collection sites when error correction training is required and reports poor performing collection sites to the proper departments.
  • Acts as a liaison with the laboratories for corrections.
  • Client Account Maintenance
  • Action emails that pertain to following account changes:
  • Adding/removing a contact (not primary)
  • Adding/removing A&D test types (with standard fees)
  • Adding Occ Health only when it’s an existing service on another account in the group. FFEs excluded.
  • Adding/removing preferences
  • Company address updates
  • Actioning undeliverable email notices / out of office emails
  • Resetting Designated Employer Representative (DER) passwords
  • Closing IND accounts
  • Basic account set up
  • Completes set up of holding account in Cantrak for non-clients booking after hours
  • Provide excellent Customer service and Professionalism
  • Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
  • Handles customer inquiries via phone/e-mail and provides customer support by answering questions from donors and/or clients regarding drug testing processes, timelines and results.
  • Responsible for maintaining the accuracy of all D&A bookings and results, ensuring that all proper protocols are observed and followed
  • Maintain thorough knowledge of all A&D booking and resulting processes as well as in-scope
  • Occupational Health resulting processes and adapt to changes required
  • Maintain excellent communication with internal departments to ensure continuity when releasing information externally
  • Maintain a low error rate
  • Reliable attendance and prompt arrival to scheduled shifts.
  • Other Duties as assigned by the Manager/Supervisor.
  • Collections

What YOU bring to the role:

  • Excellent organizational, planning, and prioritizing skills.
  • Proficiency in using computer systems and software to access relevant information and provide assistance promptly.
  • Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
  • Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
  • Must work effectively and professionally under minimal supervision and exercise good judgment.
  • This job description represents only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Other duties, as assigned, may become part of the job.

Working Conditions:

  • Remote work environment with infrequent requirement to go to CannAmm office in either North Bay or Edmonton.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.

SCM Insurance Services – Xactimate Estimator and Review Specialist (remote – Toronto, Vancouver, Edmonton, Halifax, Ottawa, Moncton) – Toronto, ON

Company: SCM Insurance Services

Location: Toronto, ON

Expected salary: $75000 – 85000 per year

Job date: Wed, 09 Jul 2025 22:30:16 GMT

Job description: Company: ClaimsPro LPXactimate Estimator and Review Specialist (remote – Toronto, Vancouver, Edmonton, Halifax, Ottawa, Moncton)Please note this role is available in any location across Canada and is REMOTE – Toronto, Vancouver, Edmonton, Calgary, Halifax, Ottawa, Moncton.The Xactimate Specialist has an in-depth knowledge of estimating property damage using Xactimate Software. The ideal candidate knows the software in depth and is able to create accurate estimates and complete detailed reviews of contractor estimates. You will also be responsible for scoping damages for large property and commercial losses and to participate in estimating for catastrophic claims.You will work in a fast-paced environment to process high volumes of claims in a timely manner. There are specific deadlines and work load is based upon the fluctuation in claims. You must have the ability to manage abeyances, pending files and influxes due to major weather events.Responsibilities

  • Serve as subject matter expert and train adjusters on how to scope property damage claims using Xactimate software
  • Assist adjusters in preparing estimates
  • Assist with creation of scopes for large property and commercial losses
  • Review contractor estimates and provide feedback to ensure accuracy
  • Prompt contact and follow up with policy holders and claimants by phone or in person.
  • Establish quantum of damages.
  • Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Education, knowledge and experience required

  • Minimum 3 years Xactimate experience: Estimating and review using Xactimate at an intermediate to advanced level
  • A level 2 or level 3 Xactimate certification required
  • Exterior estimating experience required
  • Policy coverage, limits of liability & reinsurance policies
  • Large property and commercial losses
  • Investigation procedures and documentation including consulting local authorities and reviewing property damage
  • Technical and financial terms which may include understanding of valuation of depreciated assets in the case of property claims and replacement cash valuations

Technical Skills

  • Computer skills (eg. Proficiency in MS Office applications, spreadsheet proficiency, the systems and software the organization utilizes)
  • Time management and prioritization skills to effectively manage a caseload.

Soft Skills

  • Excellent communication skills
  • Ability to teach effectively
  • Analytical skills to assess the damage and situation
  • Detail orientation to complete all required documentation appropriately and understand any necessary details of the policy
  • Personal organizational skills to maintain the workflow of documentation as required
  • Problem solving to determine how to resolve issues and deal with the claim effectively.

Environment/Work Conditions

  • Ability to drive a motor vehicle
  • Sit, stand, walk, kneel, crawl and climb to investigate damaged property.
  • Sit at a workstation with the ability to alternate positions as required.
  • Available for travel across the country
  • Competitive Pay: $75-85K per annum

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

University of Alberta – Research Coordinator – Edmonton, AB – Ontario

Company: University of Alberta

Location: Edmonton, AB – Ontario

Expected salary: $48034.8 – 65846.45 per year

Job date: Wed, 12 Feb 2025 04:37:06 GMT

Job description: DescriptionThis position is a part of the Non-Academic Staff Association (NASA).This position has an end date of November 30, 2026 and offers a .Location – This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for the Faculty of NursingThe Faculty of Nursing at the University of Alberta is one of the largest nursing faculties in the country, and unique as the only Canadian member of the National Hartford Centers for Gerontological Nursing Excellence. We have more doctorally-prepared faculty members than any other school in the west. As a pioneer in Canadian nursing education, we implemented the first Master of Nursing program in Western Canada in 1975, and began the first fully-funded Nursing PhD program in Canada in 1991.PositionThe Research Coordinator will work closely with the Principal Investigator (PI) and coordinate research projects led by the Principal Investigator. The Research Coordinator will provide administrative support and assist with the organization of the research studies, team communication and administrative processes, ethics approval, supervision of research personnel, managing budgets and timelines, mentoring of trainees, engage in data collection, data management and analysis, literature syntheses, writing research reports, contribute to articles for publication, knowledge mobilization activities, and grant applications. The Research Coordinator will coordinate study activities in Alberta and Ontario (virtually), liaise with community and patient partners, assist with the organization of team meetings, generate regular study updates to be shared with team members and stakeholders, and maintain study documentation. The Research Coordinator will have outstanding research skills, previous experience with qualitative research and community-based participatory research, superior writing, communication, and digital skills. Experience in health equity research, cancer care, palliative and end-of-life care, and working with racialized populations will be desirable.DutiesCoordination of Research Studies

  • Oversee, plan, and coordinate the implementation of research studies
  • Day-to-day coordination of studies led by the researcher

Data Collection and Analysis

  • Including through interviews, focus group, or other methods
  • Ensure studies follow projected timelines and ethics protocols
  • Manage research data in collaboration with the research team

Knowledge Dissemination and Grant Writing

  • Assist researcher with the preparation of new grant applications
  • Assist with identification of strategic funding opportunities
  • Support knowledge dissemination and contribute to the content and writing of manuscripts for publication

Mentoring and Supervision

  • Assist the researcher with mentoring and supervision of research assistants and trainees
  • Assist with research training of research personnel

Qualifications

  • Master’s degree in health or social sciences
  • Research project management experience
  • Knowledge of health equity, cancer care, and palliative and end-of-life care
  • Research experience with racialized populations and other groups experiencing social and health inequities will be highly desirable
  • Excellent research coordination skills
  • Knowledge of and experience with qualitative research methodologies.
  • Experience with patient and community engagement
  • Superior writing skills and experience with grant and publication writing
  • Outstanding communication skills
  • Ability to work well with others and to work independently
  • Excellent leadership qualities
  • Superior organizational skills, accuracy and attention to detail
  • Solid information technology skills: computer proficiency, Microsoft office, Windows environments, Google Suite©, REDCap©, Citrix, EndNote©, and other internet-based tools
  • A high degree of comfort working remotely and in a hybrid modality
  • Knowledge of patient-oriented research is considered an asset

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight March 3, 2025, Edmonton, Alberta local time.

Senior Campaign Manager, Wireless Retention Programs – Telus – Edmonton, AB – Toronto, ON

Company: Telus

Location: Edmonton, AB – Toronto, ON

Expected salary: $96000 – 144000 per year

Job date: Sun, 15 Dec 2024 03:47:41 GMT

Job description: DescriptionJoin our team:The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS: Small & Medium business (SMB). Our team has direct responsibility for all ‘4 Ps’ (product, price, place, and promotion) of the marketing mix to drive our business performance.You will join a team on a growth journey, managing highly visible programs, owning the diverse wireless retention portfolio within our wireless strategy to drive strong loyalty and retention outcomes for the SMB P&L through outbound & digital sales programs.We are looking for a motivated, high-energy, and results-oriented individual to join the team for the role of Senior Product Manager, Wireless Retention Programs within our dynamic SMB Wireless Integrated Campaigns team.What you’ll do:Your mandate is to strategize how we maintain and grow our customer base through wireless focused programs; by working closely with our base management and sales teams, you will proactively develop programs that target customers who are at risk of churning, nearing the end of product contracts, or would benefit from other TBS products and services. You will cross-functionally drive the end-to-end integrated strategy of your programs, including innovating and piloting new programs, lead source strategy, lead distribution to sales, channel support, and measuring program results.We are looking for an inquisitive individual with a willingness to question the status quo, able to work collaboratively with multiple stakeholders, and will get deep in the data to create a strategy.

  • Own the end-to-end strategy, execution and performance of several programs and deadlines
  • Manage cross-sell and base funnel management strategies via collaboration with sales teams, supporting outbound calling tactics through program training and actively providing feedback
  • Execute highly cross-functional projects with marketing, sales partners and data teams to deliver on program goals. Improving conversion and positively impacting business wireless targets
  • Conduct regular performance reviews and deep dives into raw data to derive actionable takeaways and areas of opportunities for the wireless portfolio
  • Simplify complicated data results into easy-to-understand presentations to various levels including regular program summary updates to our leadership team

QualificationsYou are the missing piece of the puzzle:

  • You have a solid foundation for data analysis – ability to measure, report, and pivot results as well as make data-informed decisions
  • You have strong people skills, ability to develop relationships with key stakeholders, and ability to work within a team
  • You are detail-oriented and don’t let any small details fall through the cracks
  • You thrive in change and ambiguity, handling shifting demands with ease
  • You are known for your ability to prioritize projects, to manage multiple deadlines simultaneously, and to help meet our collective goals in an exciting and agile environment
  • You can zoom in and out, balancing both strategy & marketing execution
  • You have an undergraduate degree in business or a related discipline
  • Having a minimum 5+ years of work experience in marketing is desired

Salary Range: $96,000-$144,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The TELUS Business Solutions team is seeking a Senior Product Manager to drive wireless retention programs for the Small & Medium business segment. Responsibilities include strategizing, developing programs to prevent customer churn, collaborating with sales teams, and analyzing data for program improvement. Candidates should have strong data analysis skills, people skills, and the ability to prioritize and manage multiple projects. The role offers a competitive salary, performance incentives, and benefits. TELUS is committed to diversity and inclusion in the workplace.

Senior Product Manager (Financial Analytics Specialist) – Telus – Edmonton, AB – Vancouver, BC

Company: Telus

Location: Edmonton, AB – Vancouver, BC

Expected salary: $96000 – 144000 per year

Job date: Sun, 01 Dec 2024 04:37:18 GMT

Job description: remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling… or to use English applications or software as part of their tasks. Sales and Marketing Help us, help our customers make a real…

Marketing Manager – Proactive Retention & Engagement – Telus – Edmonton, AB – Vancouver, BC

Company: Telus

Location: Edmonton, AB – Vancouver, BC

Expected salary: $67000 – 101000 per year

Job date: Tue, 26 Nov 2024 23:04:34 GMT

Job description: -functional stakeholders across marketing, customer experience, digital, and retention teams. Reporting to the Manager… to marketing and customer experience teams Analyze data and customer behavior patterns during moves to identify retention…