Serco – Remote Job Coach- Bilingual French and English (Ontario) – Ontario

Company: Serco

Location: Ontario

Expected salary:

Job date: Thu, 08 May 2025 04:14:13 GMT

Job description: Position Description :Serco Canada Inc. is a Service System Manager for Employment Services in the Province of Ontario and is is committed to helping jobseekers in Ontario find meaningful employment opportunities through the EmployNext program. We are dedicated to supporting individuals in their journey towards sustainable employment via personalized services and innovative solutions.As a Remote Job Coach for the EmployNext program you will play a crucial role in assisting jobseekers across Ontario in finding employment opportunities while working remotely. Your primary responsibilities will include conducting employment assessments, providing jobseeker referrals to employment service providers and community partners, and offering light touch services to jobseekers who choose to receive remote assistance.In this role, you will:

  • Conduct comprehensive employment assessments for jobseekers to identify their skills, strengths, and employment goals.
  • Provide remote job coaching and support to jobseekers in navigating the job search process effectively.
  • Offer referrals to employment service providers and community partners based on the individual needs and preferences of jobseekers.
  • Assist jobseekers in developing resumes, cover letters, and other job search materials tailored to their desired positions.
  • Facilitate job search-related activities, including job matching, application submissions, and interview preparation.
  • Coach jobseekers with the use of digital service delivery tools.
  • Collaborate with jobseekers to identify opportunities for skills development and training programs, and provide referrals accordingly.
  • Maintain accurate and up-to-date records of jobseeker interactions and progress in the designated database or system.
  • Stay informed about industry trends, labor market information, and available resources to better support jobseekers in their employment journey.
  • Adhere to all relevant policies, procedures, and regulations governing the provision of employment services.

Qualifications :To be successful in this role, you will need:

  • Bachelor’s degree in a relevant field such as Counseling, Psychology, Social Work, Human Resources, or related field.
  • Previous experience in employment counseling, job coaching, career development, or related field preferred.
  • Strong understanding of the Ontario labor market, employment services landscape, and available resources for jobseekers.
  • Excellent communication skills, both written and verbal, with the ability to effectively engage and motivate jobseekers remotely.
  • Proficiency in utilizing remote communication tools such as video conferencing, email, and phone to deliver services.
  • Ability to work independently and manage multiple priorities in a fast-paced, remote work environment.
  • Empathetic and client-centered approach to supporting jobseekers from diverse backgrounds and experiences.
  • Proficient computer skills, including familiarity with Microsoft Office suite and database management systems.

Qualifications:

  • Demonstrate understanding of Employment Ontario programs and the employability sector. Experience in other areas will be considered.
  • Bilingual- Speak French and English.
  • Demonstrate an understanding of social services sectors and the key local organizations and partners supporting specialized populations (Indigenous, Youth, Francophone, Persons with Disabilities, Newcomers, Black and Racialized)
  • Post Secondary Education in a related field considered an asset.
  • Possess a valid Driver’s License and ability to travel as required.
  • Must be able to Pass Criminal Record Check (CPIC).
  • Proficiency in additional languages such as French, Cree or Ojibwa are considered an asset.

Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

English Language Data Annotator (British Columbia, remote) – TransPerfect – Vancouver, BC

Company: TransPerfect

Location: Vancouver, BC

Job description: Engagement Model: Employment; fixed term/temporary Start Date: Immediate Project duration: Until September 2025 DataForce…! This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence and technology. This role…

Engagement Model: Employment; fixed-term/temporary
Start Date: Immediate
Project Duration: Until September 2025

DataForce is offering an exciting opportunity to join an innovative project aimed at enhancing Artificial Intelligence and technology. The role is focused on contributing to this advancement.

The job description for the English Language Data Annotator position in British Columbia, Canada, is as follows:

Position: English Language Data Annotator

Location: Vancouver, BC (Remote)

Employment Type: Contract, Full-time (40 hours/week)

Work Schedule: Monday – Friday, business hours

Start Date: Immediate

Project Duration: Until September 2025

Company: TransPerfect

Role Summary:
The Language Data Annotator will analyze English language data to identify potential issues, contributing to the development and improvement of Artificial Intelligence systems. This role requires a high level of independence, adaptability, and accuracy. Attention to detail is crucial for success in this position.

Key Responsibilities:

  • Classify and label information.
  • Meet daily quality standards.
  • Adapt to changing priorities quickly and efficiently.
  • Track, analyze, and report issues.
  • Listen to audio clips in English, identify, and describe underlying feelings and emotions.
  • Meet daily Key Performance Indicators (KPIs) as defined by management.
  • Complete all other tasks assigned by the manager.

Qualifications:

  • Eligible to work in Canada.
  • Excellent listening, writing, and spelling skills in English.
  • Must be of legal age (18+).
  • Located in British Columbia.
  • Detail-oriented and comfortable with repetitive tasks.
  • Good oral and written communication skills, with problem-solving abilities.
  • Excellent time management.
  • Minimum bachelor’s degree or equivalent professional experience.
  • Access to a computer and a headset to perform job duties.

No previous experience or training in the field is required; comprehensive training will be provided. This position offers an exciting opportunity to be part of an innovative project aimed at enhancing Artificial Intelligence and technology.

For more information and to apply, please visit the job listing on Careerjet.

Expected salary:

Job date: Sat, 10 May 2025 00:12:50 GMT

English Language Data Annotator (Canada, remote) – TransPerfect – Vancouver, BC

Company: TransPerfect

Location: Vancouver, BC

Job description: ; business hours Engagement Model: Employment; fixed term/temporary Start Date: Immediate Project duration… to join our team in Canada! This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence…

Summary:

A position is open for immediate hiring in Canada, utilizing a fixed-term/temporary engagement model. The role involves joining a team focused on an innovative project aimed at enhancing Artificial Intelligence.

The job description for the English Language Data Annotator position at TransPerfect is as follows:

Position: English Language Data Annotator (Remote, Canada)

Location: Alberta, British Columbia, or Quebec; remote

Schedule: Full-time (40 hours/week), Monday – Friday; business hours

Engagement Model: Employment; fixed term/temporary

Start Date: Immediate

Project Duration: Until September 2025

Role Summary:
The Language Data Annotator will analyze English language data to identify potential issues, contributing to the development and improvement of Artificial Intelligence systems. This role requires a high level of independence, adaptability, and accuracy. Attention to detail is crucial for success in this position.

Responsibilities:

  • Classify and label information.
  • Meet daily quality standards.
  • Adapt to changing priorities quickly and efficiently.
  • Track, analyze, and report issues.
  • Listen to audio clips in English, identify, and describe underlying feelings and emotions.
  • Meet daily Key Performance Indicators (KPIs) as defined by management.
  • Complete all other tasks assigned by the manager.

Qualifications:

  • Eligible to work in Canada.
  • Excellent listening, writing, and spelling skills in English.
  • Must be of legal age (18+).
  • Located in Alberta, British Columbia, or Quebec.
  • Detail-oriented and comfortable with repetitive tasks.
  • Good oral and written communication skills, with problem-solving abilities.
  • Excellent time management.
  • Minimum bachelor’s degree or equivalent professional experience.
  • Access to a computer and a headset to perform job duties.

No previous experience or training in the field is required; comprehensive training will be provided. This position offers an exciting opportunity to be part of an innovative project aimed at enhancing Artificial Intelligence and technology.

For more information and to apply, please visit the job listing on Careerjet.

Expected salary:

Job date: Wed, 09 Apr 2025 07:55:44 GMT

CBC/Radio-Canada – Associate Producer/Technician, CBC Windsor (English Services) – Windsor, ON

Company: CBC/Radio-Canada

Location: Windsor, ON

Expected salary:

Job date: Sun, 04 May 2025 03:25:35 GMT

Job description: Position Title: Associate Producer/Technician, CBC Windsor (English Services)Status of Employment: Temporary Long-Term (Fixed Term)Position Language Requirement: EnglishLanguage Skills: English (Reading – C – Advanced), English (Speaking – C – Advanced), English (Writing – C – Advanced)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-05-16 11:59 PMPlease note that this role is a 13-month temporary role.The opportunityCBC Windsor is looking for an energetic and enterprising Associate Producer/Technician to play a vital role on our early morning program Windsor Morning.This position strikes a true balance for that candidate who takes pride in journalistic storytelling and is a proficient live-to-air radio engineer. You believe in the value of local journalism and you are committed to serving the audience. You’re tapped into local communities throughout Windsor-Essex and you want to give the newsmakers, however big or small, a voice on multiple platforms.In this role, you begin your day as the technical wiz who brings our live morning show to air every weekday – operating the console, troubleshooting if something is amiss, making sure everything rolls out smoothly and sounds great and ensuring the audio quality is excellent. You are calm and level-headed in a high-paced, early morning environment. You are a team player who can work well with different people and always jumps in to help whenever needed. You’re comfortable on air, giving live traffic updates or bantering with the host.Afterward, you enjoy the morning conversation with other members of the program team, dissecting the day’s news, looking for story follows and pitching original current affairs ideas for the next day. When the team agrees upon their chase plan, you pivot to production: with appropriate direction from one or more producers, you chase guests, prepare interview scripts, produce audio-rich paks, develop regular features and program segments, and assist with pre-tapes for the next day.You have a proven track record in live-to-air radio and are skilled in gathering and mixing audio elements for broadcast. You are comfortable recording in-studio as well as mounting live shows in remote locations. The ideal candidate can also create content for multiple platforms, and demonstrate exceptional skills in verbal and written communication, as well as story generation.Key tasksEngineer and direct the program, live or recorded, in the studio or remote location ensuring excellence in audio quality.Troubleshoot and solve problems that arise during live broadcastsEnsure that equipment, facilities, program sources and personnel are available to meet operational and program requirements.Set up and operate equipment to meet program and production goals.Play a key role in programming music, sound effects and/or actuality that fits the mandate of the show.Pitch and produce story ideas and program content. This may involve chasing, gathering and editing sound-rich audio, researching, and/or writing current affairs interview scripts.Present on-air as needed for the role.Obtain studio crews, lines and other technical and/or production resources required by the program on behalf of producers and freelancers.Strong organizational skills; ability to perform a number of functions efficiently and quickly.Availability to work flexible hours, work overtime and travel as needed.We are looking for a candidate with the following:University degree or equivalentJob requires three to five years’ experience of which three must involve work in broadcasting or a closely related industry, which is directly related editorial chase or technical operationsStrong background in live and live-to-tape radio broadcast engineering.Deep knowledge and understanding of Windsor-Essex, the people who call it home and the issues that matter most to them.Solid journalistic skillsExcellent production skillsDemonstrated ability to develop meaningful stories and develop contacts.Ability to handle a variety of functions quickly and efficiently, and meet deadlinesInnovative, flexible, calm under pressure, able to make quick decisions in a live radio environment as neededTakes direction well, works co-operatively but also a self-starter.Excellent communication and interpersonal skillsComfortable interacting and presenting material live on-airInnovative, with proven ability to use sound creativelyOpen to new ideas and approachesStrong organizational skillsAn understanding that you are working for a journalistic organization, which requires flexibility in shifts including early mornings, evening and weekend work.We want to hear you, and see the work that you’ve done. Please include a link to your portfolio, website, video or blog in your cover letter.Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: 825 Riverside Drive West, Windsor, Ontario, N9A 5K9Number of Openings: 1Work Schedule: Full time

Staff Plus – Bilingual (French & English) Customer Service Representative – Remote – Ontario

Company: Staff Plus

Location: Ontario

Expected salary: $20 per hour

Job date: Sat, 03 May 2025 22:19:29 GMT

Job description: Do you have a passion for helping others and a keen eye for detail? We’re looking for a Bilingual Customer Service Representative who can confidently manage inbound and outbound communication in both English and French, process customer orders, and support prescription and insurance-related inquiries with professionalism and care.In this role, you’ll play a key part in ensuring a seamless customer experience – from order entry and prescription support to coordinating billing and financial assistance programs. If you’re organized, empathetic, and thrive in a fast-paced environment, this is a great opportunity to make an impact and grow your career.Job Type: Temporary to PermanentPay Rate: $20.00/HourLocation: Remote, OntarioHours: Must have flexibility to work all shifts, including weekendsWhat You’ll Do:

  • Manage inbound and outbound communications with customers, stakeholders, and peers in both English and French. You will handle customer inquiries professionally, ensuring a positive interaction each time
  • Accurately process orders from customers and stakeholders through phone, online portals, and live chat. Ensure that all details are captured clearly and concisely
  • Process requests for information and follow up on private and provincial drug plan coverage submissions
  • Gather all necessary details for the completion of insurance forms in a professional and organized manner
  • Assist the pharmacist in collecting required prescription information to ensure successful adjudication
  • Communicate with patients regarding their account status, billing issues, and available financial assistance programs. Provide proactive solutions to enhance patient satisfaction
  • Perform basic customer account maintenance tasks, ensuring up-to-date and accurate records
  • Act as a resource for program stakeholders including physicians, patients, and vendor partners. Communicate effectively with other departments as needed
  • Assist with data integrity, administrative duties, and participate in internal and external educational activities
  • Receive, process, and manage customer orders and service requests from various channels, including phone, online, and third-party partners. You’ll handle everything from subscription orders and financial aid/payment plans to processing recurring payments and coordinating with other departments for billing
  • Review and verify orders and service requests with a keen eye for detail, ensuring product/service codes, quantities, billing, and shipping information are accurate to avoid any errors
  • Must be fluent in both English and French, with excellent verbal and written communication skills
  • Strong PC, data entry, and analytical skills with problem-solving abilities
  • Call center experience handing both French and English clientele
  • Must be legally eligible to work in Canada and able to work full time hours as required by this position

Associate Producer, assigned to the Olympics – CBC Sports Digital (English Services) (Telework/Hybrid) – CBC/Radio-Canada – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Sat, 03 May 2025 06:28:34 GMT

Job description: Position Title: Associate Producer, assigned to the Olympics – CBC Sports Digital (English Services) (Telework/Hybrid)Status of Employment: Contractee Long-Term (Fixed Term)Position Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-05-15 11:59 PMThe opportunityCBC Sports is looking for a creative digital content creator who lives and breathes social media and wants to be on the cutting edge of social tools, trends, and best practices.You love a wide range of sports and enjoy engaging with the athletic community and want to merge those loves with social media. You have a deep knowledge of high-performance and Olympic sports and its athletes.The Digital Associate Producer will be joining a highly collaborative team and will be responsible for designing, editing, and packaging timely, engaging and shareable graphic, video and written social content both pre-Olympic Games and during the Milano/Cortina Olympic Games.Your responsibilitiesWith direction from both the Senior Producer and Producers, you will participate in the ideation, development, and execution of social content across CBC Olympics social properties.We’re looking for someone who is passionate about working the Olympics, who is plugged into breaking news and is interested in developing ways to communicate and engage with different social audiences. That means staying in tune with social and cultural dialogues and committing to treating individuals and communities fairly through the content we produce and the way we produce it.We’re also looking for someone with a background in design, who speaks the language of social and can independently keep on top of multiple rollout schedules and creative tasks. Understanding of grammar and attention to detail on spelling is a must. Social media is an exciting and changing field, and we want you to bring your creativity, critical thinking, problem-solving and resourcefulness to this role to help keep CBC Olympics on the cutting edge of social trends.Key tasks:Packages and posts social content in a creative way on multiple platforms.Creates original and compelling social media content.Creating and executing creative briefs under the direction of Producers.Assists in developing multi-platform digital content including graphic design, writing, researching, and/or editing.Following brand guidelines to execute content.Design creative elements for partner projects under the direction of Producers.Plans, creates and maintains social content calendars.Supports creation of content and conducts or arranges for any necessary research and assembles the various elements for publication on CBC platforms.Packaging content for distribution.Uploading and applying metadata and tagging of content in content management systems.Delivers relevant content for social media on multiple platforms, including Facebook, Twitter, Instagram and YouTubeCollaborating with different departments to receive and deliver assets.Adheres to best practices for maximizing shareability of content.Collaborates on social media strategies with content and social partners.Evaluates content performance and makes adjustments based on metrics.Keeping Producers updated on project progress.Ensures proper copyright clearance of material used on social media.Identifies, develops and maintains social contacts to further amplify content.Connects with colleagues to maintain open lines of communication.Double checks work to maintain a high CBC standard of content.What you bring:Two to five years of experience in communication design.Two years of professional social media or social media marketing experience.Creative and passionate idea generator — you’re always coming up with new things to try.Organized and detail-oriented.Strong Adobe Suite skills (Photoshop, Illustrator, InDesign, After Effects & Premiere Pro).Demonstrated knowledge and use of social media platforms including Instagram, Twitter, TikTok, YouTube, Snapchat, and Facebook.Understanding of social media stats, data and analytics and using them to inform decisions.A commitment to finding diverse, non-traditional voices;Intercultural competencies with a focus on connecting with and growing new audiences;Flexibility to adapt to changing work patterns, processes and methods. Time management and efficient multi-tasking skills are a must.A strong, adaptable writer with copy-editing skills.Ability to work in a high-pressure environment and keep to tight deadlines.Independent and self-motivated.Ability to work effectively in a team environment.An excellent communicator.An understanding of the CBC, including the relationships and tone, would be an asset.What we bring:CBC Sports offers a creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected;A supportive management team committed to upholding the highest standards of diversity and inclusivity;Opportunities for continued learning and professional development;Mentorship opportunities, where you can learn from the best in the industry and help coach new talent;An environment which favours collaboration, inclusion, creativity and innovation.Hybrid work opportunities.Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

Position Summary: Associate Producer – Olympics (CBC Sports Digital)

Employment Type: Contractee Long-Term (Fixed Term)
Language Requirement: English

Overview:
CBC Sports is seeking a creative digital content creator who is passionate about sports and social media. The role involves producing engaging content for CBC’s Olympic coverage, particularly during the Milano/Cortina Olympic Games.

Key Responsibilities:

  • Ideation and execution of social media content across platforms.
  • Create, edit, and package graphics and videos.
  • Develop content calendars and collaborate across departments.
  • Adhere to brand guidelines and maximize content shareability.
  • Monitor and evaluate content performance using analytics.

Qualifications:

  • 2-5 years in communication design and 2 years of social media experience.
  • Strong skills in Adobe Suite and a good understanding of various social media platforms.
  • Excellent communication, organizational, and multitasking abilities.
  • Ability to work in a fast-paced environment and meet tight deadlines.

What CBC Offers:

  • A dynamic work environment with opportunities for professional development and mentorship.
  • A commitment to diversity and inclusion.
  • Flexible hybrid work options.

Location: Broadcast Centre, Toronto, Ontario
Application Deadline: May 15, 2025

Candidates selected for interviews will undergo a background check, and only those shortlisted will be contacted. CBC/Radio-Canada values diversity and encourages applications from all qualified individuals.

Product Director, OTT (CBC) (Digital Strategy & Product) (English Services) – CBC/Radio-Canada – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Sat, 03 May 2025 22:11:17 GMT

Job description: Position Title: Product Director, OTT (CBC) (Digital Strategy & Product) (English Services)Status of Employment: PermanentPosition Language Requirement: EnglishLanguage Skills: English (Reading – C – Advanced), English (Speaking – C – Advanced), English (Writing – C – Advanced)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-05-16 11:59 PMProduct Director, OTT – CBCLocation: Toronto or Montreal
Department: Digital Strategy & Product (Toronto)
Reports to: Senior Director, Audience-Facing ProductsJob Overview:CBC is seeking an experienced Product Director to co-lead our Over-The-Top (OTT) product group. In close partnership with your counterpart at Radio-Canada, you will be responsible for aligning the OTT team’s product objectives and priorities with CBC and Radio-Canada’s overall audience and business goals to drive a harmonized product strategy that serves both Tou.TV and CBC Gem.You and your counterpart at Radio-Canada will guide our team of product managers and owners and collaborate cross-functionally with product-related functions — including design, engineering, data and operations. You will also collaborate closely with numerous partners outside the OTT product group, including Content, Marketing & Communications and Revenue, as well as other product teams.The product directors are ultimately accountable for setting the OTT product strategy and ensuring its successful execution. Your key responsibilities will include driving the product roadmap, managing product managers and owners, communicating and collaborating with key stakeholders and partners, and overseeing effective product practice across the team.Key Responsibilities:Product Strategy & Roadmap:Set product objectives and priorities that are aligned with overall business objectives to ensure strategic coherence and successful execution for CBC/Radio-Canada’s OTT services.Develop, implement and evolve the OTT product strategy and roadmap, focused on bringing value to users and the business.Provide strategic context for objectives and priorities to the OTT product group.Develop and present business cases to address strategic questions and support new product initiatives.Sync business strategy and objectives with the product strategy in the form of OKRs (Objectives and Key Results).Communication & Risk Management:Communicate product priorities, strategy, and progress effectively to the OTT team, partners, and stakeholders.Ensure transparency and alignment across all levels of the organization regarding OTT product initiatives, priorities and goals.Resolve prioritization conflicts, ensuring that the most critical initiatives are prioritized appropriately. This includes acting as the primary escalation point for prioritization issues within the OTT product group.Identify and manage risks at the product level, ensuring that potential issues are anticipated and mitigated.Develop and implement strategies to ensure the stability and reliability of Tou.TV and CBC Gem.Staff Management & Capacity Planning:Manage and mentor the OTT product managers and product owners, fostering a collaborative and high-performance team environment.Conduct regular performance reviews, manage performance challenges, provide ongoing feedback, and support professional development.Provide input into team structure, capacity planning and resource allocation to ensure the OTT product group has the necessary resources to meet strategic goals.Product Practice:Establish and maintain best practices for product management within the OTT team, fostering a culture of continuous improvement and innovation.Implement and optimize processes to ensure efficient product discovery and delivery.Qualifications:Bachelor’s degree in Business, Marketing, Computer Science, or a related field.Proven experience (10+ years) in product management, with a focus on OTT, video streaming services or related digital products.Strong leadership skills with experience managing and mentoring product teams.Excellent communication and interpersonal skills, with the ability to influence and align stakeholders at all levels.Strong analytical and problem-solving skills, with a track record of making data-driven decisions.Experience with OKRs and other strategic planning frameworks.Ability to manage multiple priorities in a fast-paced environment.Please note that due to the nature of the mandates and responsibilities of this role, all candidates will be required to work in a multilingual environment, where business will be conducted in both official languages (English and French). Therefore, employees working in this role will be expected to make the required efforts and adjustments to navigate this multilingual environment in a respectful manner for all.Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

Position Summary: Product Director, OTT at CBC

Employment Type: Permanent
Location: Toronto or Montreal
Department: Digital Strategy & Product
Language Requirement: English (Advanced proficiency in reading, speaking, and writing)

Overview:
CBC/Radio-Canada, dedicated to creating engaging content for diverse Canadian audiences, seeks a Product Director for its Over-The-Top (OTT) product group. The role requires strategic alignment of product objectives for CBC Gem and Tou.TV, in close collaboration with Radio-Canada’s counterpart.

Key Responsibilities:

  • Product Strategy & Roadmap: Develop and implement a strategic product roadmap aligned with business goals; set objectives using OKRs.
  • Communication & Risk Management: Ensure effective communication of product priorities and manage risks to maintain service stability.
  • Staff Management: Mentor product managers and owners, conduct performance reviews, and ensure resource allocation meets strategic needs.
  • Product Practice: Foster best practices and continuous improvement in product management.

Qualifications:

  • Bachelor’s degree in relevant fields.
  • Over 10 years of product management experience, particularly in OTT or video streaming.
  • Strong leadership and communication skills, with experience in influencing stakeholders.
  • Proficiency in managing multiple priorities in a fast-paced environment.

Diversity & Inclusion:
CBC/Radio-Canada values a diverse workforce and is committed to reflecting Canada’s makeup in its staff to better connect with all Canadians.

Additional Information:
Candidates will undergo background checks, and those advancing in the recruitment process will be required to comply with multilingual expectations in a respectful manner.

Work Schedule: Full time
Number of Openings: 1
Unposting Date: May 16, 2025

Manager, Business Development (English Services) – CBC/Radio-Canada – Vancouver, BC

Company: CBC/Radio-Canada

Location: Vancouver, BC

Job description: Position Title: Manager, Business Development (English Services) Status of Employment: Permanent Position Language… Manager, Business Development (English Services) British Columbia (Based in Vancouver) Your role: Reporting to the Senior…

Position Title: Manager, Business Development (English Services)

Status: Permanent

Location: Vancouver, British Columbia

Role Overview:
The Manager of Business Development will report to the Senior Manager and will be responsible for driving business growth in English services. This includes developing strategies, identifying opportunities, and building relationships to enhance service offerings.

Key Responsibilities:

  • Develop and implement business development strategies.
  • Identify and pursue new market opportunities.
  • Build and maintain relationships with clients and stakeholders.

Qualifications and Skills:

  • Relevant experience in business development.
  • Strong communication and relationship management skills.
  • Knowledge of the English services sector is an asset.

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  • [Include any specific projects or initiatives the candidate will be involved in.]
  • [Mention any supervisory or leadership responsibilities, if applicable.]

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Expected salary:

Job date: Sat, 03 May 2025 04:41:01 GMT

Sonova – Bilingual Customer Service Representative (English and French) – Mississauga, ON

Company: Sonova

Location: Mississauga, ON

Expected salary:

Job date: Wed, 16 Apr 2025 03:44:25 GMT

Job description: Bilingual Customer Service RepresentativeThis Bilingual Customer Service Representative is responsible for supporting the sales effort of the company, serving as: customer liaison and exists to create a collective purpose as the backbone of the Phonak Canada infrastructure. The aim is to create a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging ourselves to maximize efficiency.Responsibilities:Serves customers via phone, fax, mail or e-mail by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profilesResolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problemsRedirects complex or specialized concerns to appropriate team for follow up (e.g. – Audiology inquiries, technical product support, etc.) when applicableInvestigates and resolve problems related to shipment of product, returns, credits and ordersLiaises with all departments to ensure order fulfilmentProcess written and oral BTE and ITE ordersPrepares quotes on hearing aidsTracks orders, advises of out-of-stock situationsCommunicates company policies and pricing per price and policy guideMore about you:Effective written and verbal communicationExperience working in a call center environment is required.Ability to adapt to a variety of situationsStrong typing proficiency and computer skillsIntermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interfaceExperience using Salesforce and ERP is preferred.Must be fluent in English and FrenchA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova – Bilingual Customer Service Representative (English and French) – Mississauga, ON

Company: Sonova

Location: Mississauga, ON

Expected salary:

Job date: Fri, 11 Apr 2025 06:49:52 GMT

Job description: Bilingual Customer Service RepresentativeThis Bilingual Customer Service Representative is responsible for supporting the sales effort of the company, serving as: customer liaison and exists to create a collective purpose as the backbone of the Phonak Canada infrastructure. The aim is to create a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging ourselves to maximize efficiency.Responsibilities:Serves customers via phone, fax, mail or e-mail by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profilesResolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problemsRedirects complex or specialized concerns to appropriate team for follow up (e.g. – Audiology inquiries, technical product support, etc.) when applicableInvestigates and resolve problems related to shipment of product, returns, credits and ordersLiaises with all departments to ensure order fulfilmentProcess written and oral BTE and ITE ordersPrepares quotes on hearing aidsTracks orders, advises of out-of-stock situationsCommunicates company policies and pricing per price and policy guideMore about you:Effective written and verbal communicationExperience working in a call center environment is required.Ability to adapt to a variety of situationsStrong typing proficiency and computer skillsIntermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interfaceExperience using Salesforce and ERP is preferred.Must be fluent in English and FrenchA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.