Sonova – Bilingual Customer Service Representative (English and French) – Mississauga, ON

Company: Sonova

Location: Mississauga, ON

Expected salary:

Job date: Fri, 11 Apr 2025 05:01:54 GMT

Job description: Bilingual Customer Service RepresentativeThis Bilingual Customer Service Representative is responsible for supporting the sales effort of the company, serving as: customer liaison and exists to create a collective purpose as the backbone of the Phonak Canada infrastructure. The aim is to create a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging ourselves to maximize efficiency.Responsibilities:Serves customers via phone, fax, mail or e-mail by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profilesResolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problemsRedirects complex or specialized concerns to appropriate team for follow up (e.g. – Audiology inquiries, technical product support, etc.) when applicableInvestigates and resolve problems related to shipment of product, returns, credits and ordersLiaises with all departments to ensure order fulfilmentProcess written and oral BTE and ITE ordersPrepares quotes on hearing aidsTracks orders, advises of out-of-stock situationsCommunicates company policies and pricing per price and policy guideMore about you:Effective written and verbal communicationExperience working in a call center environment is required.Ability to adapt to a variety of situationsStrong typing proficiency and computer skillsIntermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interfaceExperience using Salesforce and ERP is preferred.Must be fluent in English and SpanishA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Royal Bank of Canada – Bilingual (French & English) Insurance Advisor Home &Auto – Advice Centre – Ottawa, ON

Company: Royal Bank of Canada

Location: Ottawa, ON

Expected salary:

Job date: Sun, 13 Apr 2025 00:23:13 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds – the flexibility you need for your life and the fulfillment you seek in your work.We will provide you with the tools, training and support you need to successfully complete the Other than Life (OTL) Ontario insurance license and other provinces.As an RBC Bilingual (French and English) Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.What will you do?

  • Provide insurance advice and solutions to clients based on their needs through inbound calls
  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
  • Use procedures effectively and seamlessly during conversations with clients
  • Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?Must-have

  • Fluent in both French in English
  • Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
  • Exceptional customer service skills with the ability to build strong relationships and connect with clients
  • Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
  • Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

  • Possession of the Other Than Life (OTL) license at time of application
  • Post-secondary education
  • Knowledge of insurance products
  • Customer service and/or sales experience in a contact centre environment.

What’s in it for you?Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

  • Working with an award-winning team
  • A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
  • Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
  • Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
  • Flexible work arrangements and leaders who support your needs—both personal and professional.
  • An opportunity to have real impact on the lives of our clients and the communities you serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.#Remote#LI-ML1Job Skills Auto Insurance, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, SalesAdditional Job DetailsAddress: 2212 BANK ST:OTTAWACity: OTTAWACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-04-11Application Deadline: 2025-04-28Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Zortech Solutions – ServiceNow Implementation Specialist Bilingual French English – Toronto, ON

Company: Zortech Solutions

Location: Toronto, ON

Expected salary:

Job date: Thu, 03 Apr 2025 22:05:50 GMT

Job description: Role: ServiceNow Implementation Specialist-Bilingual French\EnglishLocation: Remote-CanadaDuration: FulltimeBachelor’s degree in Computer Science, Information Technology, or related fieldMinimum of 5 years of experience in ServiceNow implementation and administrationServiceNow Certified System Administrator and Implementation Specialist certificationsExtensive hands-on experience with ServiceNow ITSM, ITOM, and ITAM modulesProven expertise in ServiceNow customization, scripting, and workflow designAdditional ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management)Experience with ServiceNow Performance Analytics and ReportingExperience working in a managed service provider environment

Zortech Solutions – ServiceNow BA-Bilingual French English – Toronto, ON

Company: Zortech Solutions

Location: Toronto, ON

Expected salary:

Job date: Thu, 03 Apr 2025 22:33:09 GMT

Job description: Role: ServiceNow BA-Bilingual French\EnglishLocation: Remote-CanadaDuration: Fulltime2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process consultancyStrong understanding of ITIL framework standardsStrong experience with ServiceNow ITSM, CMDB and related modulesExpertise with Software Development Lifecycle (SDLC) and Agile practicesSolid experience in requirements gathering, including experience in creating process documentationStrong interpersonal skills, customer centric attitude, ability to deal with cultural diversityBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)ServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), and Certified Application DeveloperITIL certification preferred

English Language Data Annotator (Canada, remote) – TransPerfect – Vancouver, BC

Company: TransPerfect

Location: Vancouver, BC

Job description: ; business hours Engagement Model: Employment; fixed term/temporary Start Date: Immediate Project duration… to join our team in Canada! This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence…
The content is about a job opening in Canada with immediate start date for a fixed term/temporary project to improve Artificial Intelligence. This opportunity is ideal for those looking to work within set business hours.
Job Description

Title: Customer Service Representative

Location: Vancouver, BC

Salary: $18 – $22 per hour

We are seeking a Customer Service Representative to join our team in Vancouver. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Responsibilities:
– Answer incoming calls and respond to customer emails
– Provide information about products and services
– Resolve customer complaints and issues in a professional manner
– Process orders and update customer accounts
– Maintain a positive, empathetic, and professional attitude towards customers

Requirements:
– High school diploma or equivalent
– Prior customer service experience preferred
– Strong communication skills
– Ability to multitask and prioritize
– Proficient in Microsoft Office Suite

If you are a customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity!

Expected salary:

Job date: Tue, 08 Apr 2025 23:33:38 GMT

VendorPM – Bilingual Sales Development Representative (SDR) – French & English – Toronto, ON

Company: VendorPM

Location: Toronto, ON

Expected salary:

Job date: Sat, 05 Apr 2025 04:26:56 GMT

Job description: About Us:VendorPM modernizes how vendors and property managers collaborate through industry-specific vendor management and procurement software. Our platform connects over 6,000 buildings and 50,000 vendors in a single marketplace, boosting efficiency for property managers while driving new business to vendors across North America.As one of Toronto’s fastest-growing startups, we’re a certified Great Place to Work and were named one of Canada’s Best Workplaces in 2023. Backed by top-tier investors like Bessemer Venture Partners and industry leaders, we’re scaling our team with driven innovators who want to make a real impact.
Our team is passionate about growth, innovation, and collaboration – if you are passionate about making an impact and putting in the work to get there, you’re likely a great fit for our team!About The Role:We’re on the hunt for elite SDR’s who are fluent in both English and French to join our team.
As a Bilingual Sales Development Representative at VendorPM, you will be responsible for contacting vendor leads assigned to you across Canada and the US, and converting them into sales to achieve weekly sales quotas. Your role will involve expanding our vendor client base by promoting our exclusive platform that services commercial vendors serving various sectors such as commercial, retail, industrial, and residential property management firms.Why Join?

  • Unlimited bonus potential + stock options– high earnings for top performers!
  • Competitive salary: $55K base + $10K bonus
  • Remote-first workplace (1 day per week in-office for collaboration & training).
  • A young, vibrant culture led by dynamic founders.
  • Downtown office at Yonge & Queen (Toronto).
  • Employee benefits: health & dental, prescription coverage, long-term disability, travel insurance,
  • 3 weeks’ vacation (+1 additional day per year).
  • 8 wellness days (for sick days & appointments).
  • Parental leave top-up.

What You’ll Do:

  • Conducting sales calls to educate potential clients about our offerings.
  • Utilizing Salesforce for record-keeping of prospect accounts and for logging all activity and information on prospects and companies.
  • Manage relationships with existing and potential clients.
  • Guide clients through the sales cycle, from initial contact to closing.
  • Organize and track your sales pipeline to meet team targets.
  • Adapt sales strategies based on market trends and feedback.
  • Offer tailored advice and solutions to prospects and clients.
  • Attend industry events to expand our client base.
  • Attend weekly sales blitzes and training sessions at the office.

What We’re Looking For:

  • The future closer: You are a new grad or looking to start in sales with a growing company
  • Bilingual Proficiency: Fluent in English and French.
  • Sales-Driven Mindset: Highly motivated with a passion for exceeding targets. Some experience with cold lead sales is essential, preferably in SaaS or tech.
  • Fearless Communicator: Comfortable with cold calling and client engagement.
  • Fast Learner & Adaptable: Open to feedback and eager to grow in sales.
  • Team Player: Willing to wear multiple hats and contribute beyond core responsibilities.

Bonus if you have:

  • Experience in real estate and vendor sourcing
  • Bachelor’s Degree or Equivalent

The Hiring Process: * Meet Our Recruiter: We’ll learn about you (and you about us!).

  • Initial Interview with hiring company’s People and Culture Manager.
  • Task and Final Interview with Hiring Manager and VP of Revenue.
  • Meet the Founders
  • Hired!

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Lead Analyst, Digital Development (Digital Strategy and Product) (English Services) – CBC/Radio-Canada – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Fri, 04 Apr 2025 05:59:42 GMT

Job description: Position Title: Lead Analyst, Digital Development (Digital Strategy and Product) (English Services)Status of Employment: PermanentPosition Language Requirement: EnglishLanguage Skills: English (Reading – C – Advanced), English (Speaking – C – Advanced), English (Writing – C – Advanced)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-04-16 11:59 PMWhy is this role important?The Business Intelligence team is connected to every facet of the organization as a strategic partner, data solutions provider, and catalyst supporting the CBC’s product, content, and operational decision-making with data.Cross-functional and collaborative by nature, we work to ensure that objectives, strategies, and tactics across all departments in the organization are aligned and delivering value to Canadians. As a result, we work closely with various front and backend product teams; Content Units including Radio, News, and Local Services; Customer Success; Marketing and Media Solutions; as well as our BI counterparts at Radio-Canada.To help further scale our BI practice, we are seeking a Senior Business Intelligence Analyst (Lead Analyst) to join our team who will take the lead in ensuring the quality of our team’s work and collecting business requirements from our stakeholders and translating them into data questions for the BI team to solve.As a Senior Business Intelligence Analyst, you will be part of a mature BI & data analytics practice at an organization that’s eager to use data to drive the growth of audience-facing products such as Digital Publishing ( , , etc.), (Live and On-Demand Video) and (Digital Audio) as well as support the crucial work of our business-facing teams.You will play a significant role in unlocking the value of business intelligence and predictive analytics across the organization and will be seen by others as a key strategic asset, a voice of reason, and a driver of high quality actionable insights across the organization.Our BI stack consists of PowerBI for data visualization, Azure Databricks / Delta Lake for predictive modelling, data warehousing, and collaboration.Here’s why we should work together:Our BI team is, according to Gallup survey data, one of the highest scoring teams in engagement and job satisfaction in the Corporation. This means you would be joining a team with a high trust environment and a tradition of excellence.Our digital teams’ values – collaboration, learning, and continuous improvement – embody who we are as a people-focused, digital-forward employer. We follow lean startup principles and use an Agile approach. Our dedicated people managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.Here at CBC Digital Strategy & Products, we want you to be happy and feel good at work. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions.Perks you can look forward to:Flexible work schedules, allowing you to prioritize yourself, your family and your work;Work from home with intentionally scheduled in-office days for fostering greater collaboration and a culture of togetherness;Competitive total rewards package;Opportunities to work with cutting edge technology;Opportunities for continued learning and professional development;A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected;A supportive management team committed to upholding the highest standards of diversity and inclusivity;An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation.How you will make an impact:Take the lead in reviewing and revising the work of the other BI analysts and help implement best practices in agile BI developmentCollect business requirements from stakeholders and translate them into data questions for the BI team to solve in a timely and actionable mannerIncrease the velocity of the BI team’s work sprints through the above so we can go from insights to results better and fasterConduct sophisticated analyses, descriptive, predictive, or prescriptive in nature, that may involve more than one analyst or multiple stakeholder groupsEnhance the quality of insights and scale of results generated by the team through your deep business domain knowledge and expertise in data analytics and applied data scienceWhat you could bring to our team:The expertise. You have 3 or more years of experience working with complex unaggregated data, especially clickstream or event data. You have applied data analysis and data science methods to business realities and have produced data products (insights, models, etc.) that have moved the needle.The knowledge. You are acutely aware of the impact of data analytics on business decisions. You know how to analyze behavioral signals and turn them into actionable insights. You ask the questions that aren’t being asked that should be. You use business savvy and people skills to change outcomes, not merely data or technology. You know what a cross-product error is and how to check a 900-line SQL query for one. You are also a master of the funnel and know why it is wrong to measure performance only using the conversion rate. You can spot a suboptimal or misleading data visualization from a mile away. You know what oversampling is and can explain to a third grader how it can be addressed.The technical skills.Creating clean code and business logic and revising messy code and business logicAdvanced SQL, including CTEs, window functions, and nested queriesAdvanced PowerBI, especially custom calculations and functions (DAX)One or more of Amplitude, Adobe Analytics (Omniture), or any other enterprise web or product analytics implementationsWorking with very large datasets (millions or billions of rows)Statistical concepts (correlation, regression, significance, etc.), Python, predictive modellingThe drive. You thrive in an autonomous and ambiguous environment that rejects “business as usual.” You are curious with an ability to dig for insights, see the big picture, and keep up with industry changes
.The right attitude. You enjoy working with people and sharing your knowledge with them in a collaborative way. You approach things with a beginner’s mind and are constantly curious and learning.The communication skills. You are skilled at presenting ideas to non-technical stakeholders and management. You know how to listen and empathize with others. You are fluent in English and are an excellent verbal and written communicator. A working knowledge of French is an asset.The education. We are less interested in formal degrees and credentials and more interested in expertise gained through experience, but you may be a good fit if you have studied Data Analysis or Data Science, Applied Statistics, or have equivalent work experience.Qualified candidates will be subject to a practical assessment of the above requirements.Assets:Development in enterprise data cloud environments (e.g. Azure Databricks)How to use multiple BI tools, not just the one you use the most oftenGit and version controlCandidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada is seeking a Lead Analyst, Digital Development to join their team. The position requires advanced English language skills. The successful candidate will work on digital products and content, collaborating with various teams across the organization. Responsibilities include collecting business requirements, conducting data analysis, and enhancing the quality of insights generated by the team. The ideal candidate will have expertise in data analysis, advanced technical skills, and the ability to thrive in an autonomous environment. Strong communication skills and a drive for continuous learning are essential. Assets for the role include experience in enterprise data cloud environments and proficiency in multiple BI tools. CBC/Radio-Canada values diversity and offers a competitive total rewards package, flexible work schedules, and opportunities for professional development. Candidates selected for an interview will undergo a background check. CBC/Radio-Canada is committed to equal opportunity and an inclusive workplace.

Language Data Annotator/Content Generator – English (Vancouver) – TransPerfect – Vancouver, BC

Company: TransPerfect

Location: Vancouver, BC

Job description: ; business hours Engagement Model: Employment; fixed-term/temporary Start Date: 22nd of April 2025 Project duration: 3… with fluency in English to join our team in Vancouver! This is an exciting opportunity to be part of an innovative project
The company is seeking individuals with English fluency to join their team in Vancouver for a fixed-term/temporary position starting on the 22nd of April 2025. The project duration is 3… and offers an exciting opportunity to be part of an innovative project.
Job Description:

Position Title: Graphic Designer

Location: Toronto, ON

Salary: $55,000 – $65,000

A well-established design agency in Toronto is seeking a talented Graphic Designer to join their team. The ideal candidate will have a strong creative eye, exceptional design skills, and a passion for creating visually appealing and engaging designs.

Key Responsibilities:
– Develop and create innovative and visually appealing designs for a variety of digital and print materials
– Work closely with clients and team members to understand project requirements and deliver high-quality designs
– Conceptualize creative ideas and transform them into design concepts
– Collaborate with team members to brainstorm and execute design projects
– Manage multiple design projects and deadlines simultaneously

Qualifications:
– Bachelor’s degree in graphic design or a related field
– 3+ years of experience in graphic design
– Proficient in Adobe Creative Suite, specifically Photoshop, Illustrator, and InDesign
– Strong portfolio showcasing design work across various mediums
– Excellent communication and interpersonal skills

This is a fantastic opportunity for a creative and passionate Graphic Designer to join a dynamic and fast-paced design agency in Toronto. If you meet the qualifications and are excited about the opportunity, please apply now.

Expected salary:

Job date: Sun, 30 Mar 2025 01:03:06 GMT