Technical Specialist – Case Management and ERP – Senior – isgSearch – Toronto, ON

Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Jun 2025 05:03:59 GMT

Job description: Our client has a 6 month, hybrid (3 days per month, downtown Toronto office), for someone who can do the following…Must Haves:3+ years experience:: CRM tools AND rules engines experience with 1 or more of the following:OBIEE/Siebel CRM

  • Salesforce
  • OAC/OAS (Oracle Analytics Cloud/Server)

3+ years experience developing and maintaining paper and digital marketing campaigns and segmentation criteriaThis requisition requests approval to procure for a Senior Specialist, Technical (Technical Specialist lll) contingent resource for six (6) months. This resource will:– Develop correspondence marketing campaigns to support the implementation of new screening programs.– Update segmentation criteria for existing screening campaigns to support program enhancements and policy updatesMust haves:· Experience developing and maintaining paper and digital marketing campaigns and segmentation criteria· Experience working with CRM tools and rules enginesResponsibilities:Provides subject matter expertise and hands-on engagement for all relevant systems including identifying and creating technical solutions design, development, and deployment for specified technology.Creates segmentation models, designs, and builds marketing campaigns.Refines and clarifies designs during campaign development and implementation. Code and unit test code, provide subject matter expertise in supporting System Integration Testing and User Acceptance Testing.Supports deployment in production. Conduct root cause analysis of production issues.Desired Skills:Experience with Oracle Business Intelligence Enterprise Edition (OBIEE) marketing segmentation and Siebel CRM strongly preferredExperience in creating and documenting the technical design, development and delivery of specified technology solutions including: reports, interfaces, conversions, extensions and customizationsDemonstrated experience in the creation and update of technical design specifications to satisfy project requirementsExperience developing or customizing reports, interfaces, customizations, workflows and proceduresExperience developing integrated test scenarios, identifying test data, executing test scenarios as part of system integration testing (COTS and custom), troubleshooting and resolving issues identified and documenting test results.Proficient in analyzing and designing changes to existing segmentation campaignsComplete knowledge of SDLC methodologiesProficient in RDBMS (Relational Database Management System) design conceptsRequired Skills:· Experience developing and maintaining paper and digital marketing campaigns and segmentation criteria.· Experience supporting deployment in production, including root cause analysis of production issues.

Our client is seeking a Senior Specialist (Technical Specialist III) for a 6-month hybrid role based in downtown Toronto, requiring three days on-site per month. Candidates must possess:

Must-Have Qualifications:

  • Over 3 years of experience with CRM tools and rules engines, including OBIEE/Siebel CRM, Salesforce, or OAC/OAS.
  • More than 3 years of experience in developing and maintaining both paper and digital marketing campaigns, including segmentation criteria.

Responsibilities:

  • Develop correspondence marketing campaigns to support new screening programs.
  • Update segmentation criteria for existing campaigns to align with program and policy enhancements.
  • Provide subject matter expertise and technical solutions for relevant systems.
  • Create segmentation models and design marketing campaigns.
  • Refine campaign designs and lead testing phases, including System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Conduct root cause analysis for production issues.

Desired Skills:

  • Strong background in OBIEE and Siebel CRM.
  • Experience in technical design documentation and project requirement specifications.
  • Proficient in creating reports, interfaces, and customizations.
  • Knowledgeable in SDLC methodologies and RDBMS concepts.
  • Experience in supporting production deployment and troubleshooting.

The role is critical for enhancing marketing initiatives and ensuring the effectiveness of screening programs.

isgSearch – IT Network Administrator – Toronto, ON

Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Sun, 25 May 2025 04:05:41 GMT

Job description: Technology Operations Specialist
Our client is a health management company based in Toronto, Ontario, Canada.The ideal candidate will have strong technical troubleshooting skills combined with excellent client communication abilities. This role offers the opportunity to work in an innovative environment where employee growth and contribution are valued and recognized.Principal tasks and responsibilities include:
· Analyze and tackle incoming technical escalations to determine the appropriate course of action
· Determine effective solutions based on client-reported issues and demonstrate initiative by resolving problems efficiently and within agreed-upon timeframes
· Guide clients step-by-step through the resolution process, ensuring clarity and empowerment at every stage
· Investigate and identify the underlying causes of complex technical issues by reviewing system data, logs and collaborating with relevant teams and stakeholders
· Maintain detailed records of events, problems, and resolutions to update internal knowledge bases and improve future problem-solving efficiency
· Complete security questionnaires and audits as required and ensure technical operations are consistent with compliance standards
· Follow up with clients to provide updates, ensure satisfaction, and offer solutions to any ongoing issuesQualifications and pre-requisites:
· BSc/BA in IT, Computer Science, or a relevant field
· Tech-savvy with expertise in troubleshooting office automation products, databases, remote control tools, and various operating systems
· Hands-on experience with Windows 7, 10, and Windows Server 2012 or higher
· Experience with information security tools and processes and internal security auditing
· Experience with cloud platforms such as AWS and Azure
· Strong networking skills and hands-on experience managing Windows servers, active directory, and related tools like Microsoft Outlook/Office
· Proficiency in supporting all Windows desktop operating systems
· Strong organization and prioritization skills, guaranteeing timely updates and completion of projects
· A client-focused, proactive attitude, and the ability to remain composed under pressureAdditional information or perks:
· Hybrid work environment
· Comprehensive health benefits
· Paid sick days and personal days
· Growth opportunities in a company that values initiative and innovation
· Collaborative team environment with direct access to leadership

Senior Technology Architect – isgSearch – Toronto, ON

Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Sun, 16 Feb 2025 08:29:59 GMT

Job description: Our client is searching for a Senior Technology Architect for a 6 month contract to do the following.Role Overview:The Senior Enterprise Architect is responsible for managing a set of tasks and techniques used to work as a liaison among various stakeholders in order to understand the structure, policies, and operations of our client, and to recommend technical / business solutions that will enable the organization to achieve its goals.As the lead for the Technology Review Board (TRB), you will play a key role in integrating emerging technologies and ensuring that IT initiatives align with our clients strategic objectives. This includes developing and refining the TRB to align with clients initiatives, ensuring it effectively supports projects, technology governance, and organizational due diligence.Key Responsibilities:1. Technology Review Board (TRB) Leadership· Develop and refine the TRB framework to align with clients initiatives, supporting projects and ensuring proper due diligence.· Lead TRB committee with other TRB members to ensure alignment of projects with the agency’s strategic goals and objectives.· Provide project approvals and collaborate with project team and sponsors on required governance/architecture.· Author architectural documentation to help project teams assess architecture and improve and develop their processes.· Inform various stakeholders about any issues and recommendations with the current technical solutions being implemented.· Expert understanding of Cloud, PaaS and SaaS based architecture with ability to adopt and relate new technologies to the set of problems.· Assure quality security and compliance requirements are met.· Ensure project blueprints as well as high level and detailed technical design align with the business strategy and objectives.2. Architectural Leadership· Own the overall technology and architecture blueprint of the client from solutioning to the delivery phases.· Work with Enterprise Technology, Digital and Data teams in developing the technology strategies and roadmaps.· Analyze highly complex business requirements; generate technical specifications or redesign complex components and applications.· Architecture, design and develops due diligence to confirm the developed solution complies aligns with architectural design.· Leverage industry best practices to design, test, implement and support a solution.· Create designs and reference architectures.· Play an architect’s role from defining the overall solution and technical architecture to working closely with project teams to deliver solutions successfully.· Provide architecture leadership and technical domain expertise to project teams.· Work with the vendors to assess vendor products, understand vendor’s delivery models.3. IT Governance Support· Refine IT Governance Framework and Processes· Create Architecture Templates including EA SOW, EA Decision Matrix, Enterprise Architecture Documentation· Track and develop performance metrics to support continuous improvement of the architecture governance framework.· Reduce technical debt and continuously seek opportunities to optimize as best practices and standards are established.· Contribute to the development of architecture governance structures, methodologies and compliance activities.· Identify, define and implement reusable assets and standards.· Ensure relevant technical strategies, policies, standards, and practices are applied correctly across Technology programs/projects and products.· Guide others in resolving significant issues in architecture and solves complex, escalated aspects of a project.4. Stakeholder Management and Communication· Stakeholder management with strong communication skills (both written and oral) with abilities to present to both technical and non-technical audiences.· Present to IT Governance Committee, Project Steering and work with IT leadership on priority initiatives for executive leadership.· Act as a bridge between technical and business audiences during solution planning, development and deployment.· Represent the technical team in senior leadership meetings and effectively convey technical terms and strategy to business and IT executives.· Collaborate and consult with the architecture team on project architectures being developed /adopted by client· Provides coaching, mentoring and support to project teams during the delivery phase across the eco-system, frameworks and platforms.· Socialize with larger audiences using reporting, real-time dashboards, and hosting education sessions.· Be flexible and thrive in an evolving environment.· Maintains ongoing dialogue and builds trusted relationships with stakeholders to educate them on the purpose and benefits of the right architecture for the solution.· Understanding of business and organizational strategy.General Skills· Project Management Expertise: Proven experience in managing complex IT projects· Strategic Planning and Execution: Ability to develop and execute strategic plans effectively, aligning IT initiatives with business objectives.· Stakeholder Engagement: Skilled in engaging and communicating with various stakeholders, including technical teams, business units, and senior management.· Change Management: Proficiency in managing change within an organization, ensuring smooth transitions and adoption of new technologies and processes.· Data Management: Understanding of data management principles, especially in the context of unstructured data and compliance requirements.Ideally, you’ll also have:· Previous experience leading technical architecture workstreams; being the bridge between the business and technical teams.· Advanced understanding and practical experience of enterprise architecture role with proven track record of playing its responsibilities successfully.· Proven ability to work with business as well as perform hands-on technology delivery work in architect’s capacity.· Deep understanding and experience of one or more specialization of technical architecture role e.g. application, infrastructure/cloud, integration and security architecture and successful delivery of functional as well as non-functional aspects of a product/platform like performance, scalability, reliability, availability, other “capabilities” of a system.· Good working knowledge and understanding of the latest cloud computing and data technologies, business drivers, emerging computing trends, and deployment options.· Excellent project management, collaboration, interpersonal and communication skills.· Solid business understanding, management and marketing communication skills.· Significant experience in presenting ideas, products, concept papers to varied audiences.· Experience coaching and mentoring others.Technical Skills:· Bachelor’s Degree or equivalent in Engineering, Computer Science, IT, Mathematics, Economics.· 10+ years overall IT industry experience, with 5+ years in a technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.· Experience with managing SaaS Vendors in ensuring compliance to EA technology and security standards.· Experience with integration practices and methods including integration brokers, APIs, webservices, JSON, XML· Experience with commercial software applications such as CRM and ERP systems· Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.· Achieved one or more of the typical solution and technical architecture certifications e.g. Microsoft, MS Azure Certification, TOGAF, AWS Cloud Certified, Pivotal, CISSIP, Zachman, ITIL, Cisco, (ISC)2, CEH, SAFe, PMI, and SAP etc.· Claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.· Architecting Mission critical technology components with DR capabilities.· One or more programming and scripting languages such as JavaScript, PowerShell, Bash, SQL, .NET, Java, Python, PHP, Ruby, PERL, C++, etc. .NET and related Microsoft technology skills are preferred.

Our client is seeking a Senior Technology Architect for a 6-month contract. The role involves managing tasks to understand the client’s structure and operations, recommending technical solutions, and ensuring alignment with strategic objectives. Key responsibilities include leading the Technology Review Board, providing architectural leadership, supporting IT governance, stakeholder management, and communication. The ideal candidate will have project management expertise, strategic planning skills, stakeholder engagement abilities, and experience in data management. Additionally, technical skills include experience with cloud computing, integration practices, commercial software applications, and various technical certifications.

Communications Manager – isgSearch – Toronto, ON

Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Tue, 04 Feb 2025 08:51:07 GMT

Job description: Our client is seeking a Communications Manager with expertise in both internal and external communications.The ideal candidate will be responsible for developing and executing strategies to foster clear, consistent, and engaging messaging within the organization, as well as managing the company’s public-facing communications efforts. This role requires a strong communicator who can balance internal stakeholder needs with external branding and media relations, contributing to the overall success of our communications strategy.Key Responsibilities:

  • Develop and implement an internal communications strategy to enhance employee engagement, ensure alignment with company goals, and foster a positive organizational culture.
  • Manage the creation and distribution of internal communications materials, including newsletters, intranet content, memos, presentations, and leadership updates.
  • Act as a liaison between leadership and employees, ensuring messages are clear, consistent, and aligned with corporate objectives.
  • Collaborate with HR, operations, and other departments to ensure internal communications support employee satisfaction, retention, and productivity.
  • Measure the effectiveness of internal communications through employee feedback, surveys, and other metrics, and adjust strategies accordingly.
  • Oversee the creation and execution of external communications strategies to enhance the company’s reputation and brand visibility.
  • Manage relationships with external media outlets and key stakeholders to ensure positive coverage of company news, initiatives, and thought leadership.
  • Draft press releases, media kits, speeches, and other external-facing content, ensuring accuracy and alignment with the company’s voice and brand.
  • Monitor media coverage and industry trends, providing regular reports to leadership on media sentiment, public perception, and relevant opportunities.
  • Coordinate a social media calendar with relevant topics to the business and the industry.
  • Serve as a company spokesperson or manage media relations in collaboration with senior leadership.
  • Support crisis communication efforts, including drafting statements, handling media inquiries, and ensuring clear and consistent messaging during challenging situations.
  • Ensure all communications – internal and external – align with the company’s brand, tone, and messaging guidelines.
  • Support the development and execution of content strategies across multiple platforms, including social media, blogs, websites, and traditional media.
  • Work closely with the marketing, sustainability and sales team to ensure integration between internal and external messaging for a unified brand presence.

Project Management:

  • Oversee the planning, execution, and delivery of projects on time and within budget, ensuring alignment with organizational goals and client expectations.
  • Lead cross-functional teams, manage project risks, and maintain clear communication with stakeholders to drive successful project outcomes.

Must Have:

  • Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field.
  • 7+ years of experience in communications, with a strong focus on both internal and external communications.
  • Proven track record of managing and delivering projects on time and within budget
  • Exceptional written and verbal communication skills, with a proven ability to craft compelling messages for diverse audiences.
  • Strong media relations experience and familiarity with digital media, social media platforms, and PR tools.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment.
  • Experience with crisis communications and reputation management.

Nice to have:

  • Experience in building materials, industrial, or manufacturing industries.
  • Proficiency in content management systems (CMS) and social media management tools.
  • Knowledge of analytics and measurement tools to assess the effectiveness of communications strategies.

Our client is seeking a Communications Manager with expertise in internal and external communications. The ideal candidate will be responsible for developing and executing strategies to foster clear, consistent, and engaging messaging within the organization, as well as managing public-facing communications efforts. Key responsibilities include developing internal communication strategies, managing external communication strategies, overseeing project management, and ensuring all communications align with the company’s brand guidelines. The ideal candidate will have a bachelor’s degree in Communications or a related field, 7+ years of experience in communications, strong project management skills, exceptional written and verbal communication skills, media relations experience, and experience with crisis communications. Nice to have qualifications include experience in building materials, industrial, or manufacturing industries, proficiency in content management systems and social media management tools, and knowledge of analytics and measurement tools.

Purchasing and Planning Manager – isgSearch – Woodbridge, ON

Company: isgSearch

Location: Woodbridge, ON

Expected salary: $130000 – 160000 per year

Job date: Fri, 20 Dec 2024 04:23:40 GMT

Job description: Purchasing & Planning Manager (Hybrid, Vaughan) – $130K to $160K We are excited to be hiring on behalf of our client… for the Purchasing & Planning Manager role. This position offers a fantastic opportunity to work in a dynamic…

isgSearch – Sr. Reliability Engineer – Toronto, ON

Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Sun, 08 Dec 2024 02:25:48 GMT

Job description: Sr. Reliability Engineer – Fully Remote in CanadaRequirements:

  • Expertise in incident management and resolving live production issues.
  • Strong troubleshooting skills, with a focus on performance optimization for large-scale applications.
  • Proven experience in developing and maintaining reliable monitoring and alerting systems in high-demand environments.
  • 7+ years of experience with the .NET Framework (C#), ensuring production stability.
  • Proficiency in Kubernetes, Docker, and cloud platforms (GCP preferred).
  • Experience with monitoring tools like Prometheus, Grafana, and Kibana.
  • Familiarity with incident management tools such as FreshDesk and Confluence.
  • Strong critical thinking and problem-solving abilities.
  • Solid project management skills with a focus on scalability and system reliability.

VMWare Our client…Our client is a leading fintech company with a strong presence across Canada, driving innovation in financial services.Responsibilities:

  • Operational Support: Provide live support for client applications, monitoring services to detect critical failures, and ensuring fast recovery with minimal downtime.
  • Incident Resolution: Lead the response to production issues, ensuring resolution within SLA and SLO timelines. Conduct root cause analysis and implement permanent solutions.
  • Monitoring & Reporting: Enhance monitoring systems and alerting mechanisms to proactively detect issues. Prepare data-driven reports to present findings clearly.
  • System Stability & Scalability: Offer expert guidance on improving system stability and scalability across production environments.
  • Process Automation: Drive initiatives to automate operational processes, improving efficiency across LiveOps.
  • Postmortem & Continuous Improvement: Lead postmortem meetings, documenting findings and action items for future prevention.
  • Cross-Functional Collaboration: Work with engineering teams to quickly resolve issues and implement long-term fixes.
  • Team Leadership & Mentorship: Guide and mentor junior reliability engineers, ensuring high standards are maintained.
  • On-Call Support: Participate in after-hours on-call rotation for production support.

Information Security & Cyber Manager – isgSearch – Toronto, ON

Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 01:53:09 GMT

Job description: Position: Information Security Manager Location: GTA, Hybrid Are you an experienced cybersecurity professional… with a passion for risk management, governance, and program development? We’re seeking a dynamic Information Security Manager to lead…