American Journey Cultural Exchange – Golf Pro Golf Sports Internship – London, ON

Company: American Journey Cultural Exchange

Location: London, ON

Expected salary: $3400 per month

Job date: Sun, 12 Oct 2025 04:06:39 GMT

Job description: Benefits: Company parties Competitive salary Free uniforms Training & development Prestigious Golf & Sports… Management J-1 Internship – Los Angeles, California USA Are you a non-U.S. citizen with a post-secondary degree in Sports…

Manager, Customer Journey Management – Randstad – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary: $49.32 – 59.18 per hour

Job date: Wed, 08 Oct 2025 23:39:06 GMT

Job description: to define, execute, and optimize the end-to-end digital marketing customer journeys across a full spectrum of channels-organic… execution of end-to-end digital marketing customer journeys across organic, owned, and paid digital channels for assigned lines…

The content outlines the process of defining, executing, and optimizing comprehensive digital marketing customer journeys across various channels. This includes organic, owned, and paid digital methods for specific product lines. The goal is to manage the entire customer experience, ensuring it is effective and efficient across all touchpoints.

Manager, Customer Journey Management – Randstad – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary: $49.32 – 59.18 per hour

Job date: Thu, 09 Oct 2025 05:38:32 GMT

Job description: to define, execute, and optimize the end-to-end digital marketing customer journeys across a full spectrum of channels-organic… execution of end-to-end digital marketing customer journeys across organic, owned, and paid digital channels for assigned lines…

Define, execute, and optimize end-to-end digital marketing customer journeys across various channels, including organic, owned, and paid media, for specific product lines. Focus on improving customer experiences and engagement throughout the entire marketing process.

American Journey Cultural Exchange – Golf Pro Golf Sports Internship – London, ON

Company: American Journey Cultural Exchange

Location: London, ON

Expected salary: $3400 per month

Job date: Sun, 12 Oct 2025 04:38:25 GMT

Job description: Benefits: Company parties Competitive salary Free uniforms Training & development Prestigious Golf & Sports… Management J-1 Internship – Los Angeles, California USA Are you a non-U.S. citizen with a post-secondary degree in Sports…

Adobe Customer Journey Analytics (CJA) Developer – Net2Source – Orlando, FL

Company: Net2Source

Location: Orlando, FL

Expected salary:

Job date: Thu, 25 Sep 2025 03:27:46 GMT

Job description:

Job Title: Marketing Technology Specialist

Job Description:

We are seeking a highly skilled Marketing Technology Specialist to leverage Adobe Real-time Customer Data Platform (RTCDP) and Adobe Journey Optimizer (AJO) to streamline our data flow and enhance our marketing technology landscape. In this pivotal role, you will be responsible for optimizing the integration of marketing data, ensuring seamless operations while adhering to the highest data security standards.

Key Responsibilities:

  • Collaborate with cross-functional stakeholders, including marketing, IT, and data teams, to understand their needs and identify opportunities for leveraging RTCDP and AJO.
  • Design and implement strategies to optimize the flow of customer data, ensuring real-time accessibility and actionable insights for marketing campaigns.
  • Ensure all marketing technology initiatives comply with data security and privacy regulations, maintaining the integrity and confidentiality of customer information.
  • Monitor and analyze the performance of marketing initiatives through AJO, using data-driven insights to refine strategies and improve engagement.
  • Provide training and support to team members on best practices for utilizing Adobe tools effectively, promoting a culture of data-informed decision-making.

Qualifications:

  • Proven experience working with Adobe RTCDP and AJO or similar marketing technologies.
  • Strong understanding of data security and compliance standards in the marketing domain.
  • Excellent analytical skills with a focus on translating data insights into actionable marketing strategies.
  • Exceptional communication and collaboration skills for effective stakeholder management.
  • Ability to adapt in a fast-paced environment and manage multiple projects simultaneously.

Join us in driving innovation in our marketing technology efforts and make a significant impact on our customer engagement strategy!

L4 Design (Senior Customer Journey Manager) – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $92000 – 138000 per year

Job date: Thu, 14 Aug 2025 06:41:35 GMT

Job description: journeys-shaping our digital North Star and ensuring it integrates seamlessly with all channels to deliver truly omnichannel… driving force behind a portfolio of customer journeys, collaborating across product, channel, operations, marketing…

The content emphasizes the importance of shaping a cohesive digital strategy, referred to as the “digital North Star.” This strategy focuses on creating integrated customer journeys across various channels to deliver a truly omnichannel experience. It highlights collaboration among different teams—including product, channel, operations, and marketing—as a key driving force behind effective customer engagement.

L4 Design (Senior Customer Journey Manager) – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $92000 – 138000 per year

Job date: Thu, 14 Aug 2025 06:30:01 GMT

Job description: journeys-shaping our digital North Star and ensuring it integrates seamlessly with all channels to deliver truly omnichannel… driving force behind a portfolio of customer journeys, collaborating across product, channel, operations, marketing…

The content emphasizes the importance of creating a digital North Star that guides customer journeys. It highlights the need for seamless integration across all channels to achieve a truly omnichannel experience. Collaboration among product, channel, operations, and marketing teams is crucial to drive the development of effective customer journeys.

L4 Design (Senior Customer Journey Manager) – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $92000 – 138000 per year

Job date: Thu, 14 Aug 2025 04:01:05 GMT

Job description: DescriptionAre you ready to evolve TELUS’ customer experience ecosystem?We’re looking for a Senior Customer Journey Manager to help architect and accelerate TELUS’ future of customer experience. You’ll lead a portfolio of priority journeys-shaping our digital North Star and ensuring it integrates seamlessly with all channels to deliver truly omnichannel experiences.Join us to reimagine how customers interact with TELUS across touchpoints, and help our organization move with clarity, consistency, and care.Here’s the impact you’ll make and what we’ll accomplish togetherYou’ll serve as the driving force behind a portfolio of customer journeys, collaborating across product, channel, operations, marketing, and support teams. Your leadership will be key in aligning business outcomes with customer needs-helping TELUS deliver more cohesive, intuitive, and lovable experiences.You’ll connect insights to action, guide strategic direction, and co-create the future with cross-functional teams to make TELUS more responsive, resilient, and customer-obsessed.Here’s how

  • Lead a portfolio of journeys, defining shared goals, governance, and experience ambition across touchpoints
  • Establish and evolve a digital North Star for key journeys, facilitating how it connects with other channels to support true omnichannel delivery
  • Facilitate strategic workshops to align teams around customer truths, opportunity areas, and roadmap priorities
  • Partner deeply with analytics and UX research teams to synthesize insights across qualitative and quantitative methods, creating shared clarity
  • Maintain and prioritize a journey-level backlog aligned to customer moments and business outcomes
  • Champion experience-led transformation, surfacing interdependencies and enabling operational change through roadmaps and business cases
  • Coach others in journey management practices, helping scale capability and maturity across the organization

QualificationsYou’re the missing piece of the puzzle

  • 7-10 years of experience in customer journey management, service design, experience strategy, or transformation roles
  • Proven ability to lead cross-functional initiatives and influence at senior levels without formal authority
  • Fluent in customer-centered methods like journey mapping, insight synthesis, prioritization frameworks, and agile planning
  • Proficient in facilitating workshops and working sessions with diverse stakeholders
  • Experienced in working with data and research teams to uncover insights and shape experience decisions
  • Comfortable balancing strategic thinking with the practical realities of execution in a large, complex organization

Great to haves

  • Experience in telco, banking, or tech industries with mature CX capabilities
  • Familiarity with journey management platforms (TheyDo, Miro, Qualtrics, etc.)
  • Understanding of omnichannel ecosystems and the role of digital in integrated service delivery
  • Bilingualism in French and English is an asset

Salary Range: $92,000-$138,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Summary: Senior Customer Journey Manager at TELUS

TELUS is seeking a Senior Customer Journey Manager to enhance its customer experience ecosystem. This role involves leading a portfolio of key customer journeys, defining digital strategies, and ensuring a seamless omnichannel experience across all touchpoints.

Key Responsibilities:

  • Drive a portfolio of customer journeys, setting shared goals and governance.
  • Develop a digital North Star guiding omnichannel delivery.
  • Facilitate strategic workshops for aligning teams around customer insights and priorities.
  • Collaborate with analytics and UX research to synthesize insights for experience improvements.
  • Maintain a journey-level backlog that aligns with customer moments and business outcomes.
  • Champion transformation efforts and coach others in journey management practices.

Qualifications:

  • 7-10 years in customer journey management or related fields.
  • Ability to lead cross-functional initiatives and influence senior stakeholders.
  • Proficient in customer-centered methods and workshop facilitation.
  • Experience with data and research to inform decisions.
  • Preferred background in telecom, banking, or tech, and familiarity with journey management tools.

Compensation and Benefits:

  • Salary range: $92,000-$138,000, with a performance bonus of 15%.
  • Comprehensive benefits, flexible work arrangements, pension and share purchase programs, and opportunities for career growth and community involvement.

Company Culture:
TELUS emphasizes a people-focused, innovative, and diverse culture aimed at improving lives through technology solutions. All applicants are encouraged to apply, and accommodations are available for those with disabilities during the recruitment process.

Note for Quebec Candidates:
Proficiency in English may be required for communication purposes.