Senior Manager, Cards Client Journey Enablement – 12 Month Secondment – CIBC – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Fri, 28 Mar 2025 08:25:08 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingReporting to the Senior Director, Cards Client Journey Enablement, you’ll be accountable for leading key initiatives to drive exceptional client experience and radically simple interactions, while helping to make our clients’ ambitions a reality. You will examine our end-to-end cards journey with a customer-centric lens. Use data, voice of the customer, front-line service teams and industry insights to create, prioritize, and implement actionable strategies. You will drive results in client satisfaction, likelihood to recommend, loyalty, and retention. You’ll be a customer champion as you collaborate with all lines of business and shared services across CIBC.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How you’ll succeedStrategic & Innovative Client-Focused Thinking — Combine creative problem-solving and innovative thinking techniques with a good understanding of the team’s strategic priorities to recommend new opportunities across the portfolio.Build Partnerships – Work with stakeholders to create a one-plan approach and secure alignment on target clients, objectives, strategies and tacticsLeverage Data – Deliver insights through data analysis and research to drive improvementsStrategy Development – Develop appropriate KPIs and targets; manage to set targets. Understand our clients by leading research stakeholder feedback, customer feedback, benchmarking and journey mapping to develop deep understanding of our clients’ needs and inform how we attract, engage and retain card clients. Integrate across products and channels to collaboratively design and launch a roadmap that delivers a radically simple digital experience. Define client engagement journeys along with internal systems, processes and communications and identify key gaps, points of friction, opportunity for improvement and implement solutionsProcess Improvement- Source Proactively scalable, creative and innovative ideas by assessing our competition, financial services outside of Canada and other industries outside of banking. Support ideation sessions with product, CX, marketing and channels to identify new opportunities. Provide client centric insights and direction to Product and channels in support of key decisions. Size market opportunities and secure funding and buy-in from senior executive leaders. Execute against funded initiatives providing a seamless client experience. Help drive a client focused culture across the teams. Implement processes to ensure client experience is top of mind for all new initiatives.Who you areYou can demonstrate experience in leading complex projects or processes that require multi-party / stakeholder buy-inYou put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.Strong knowledge of business planning, business model analysis, detailed working knowledge of marketing concepts, digital space, client experience and In-depth knowledge of the credit card businessYou’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity. Relationship management skills to effectively deal with individuals at all levels of the organization and convey factual and/or conceptual information requiring detailed explanation and interpretationYour influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. Significant presentation and influencing skills sufficient to recognize and respond to underlying concerns and multiple interests; resolve individual and unique concerns that may be in conflict; significantly promote and/or negotiate on CIBC and Card Products’ behalf.You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible. Expert knowledge of strategic and business planning processes to convey complex conceptual information involving interpretation and opinions on global emerging payments market data and trendsValues matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.*Subject to program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitWe may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Expected End Date 2026-04-07Job Location Toronto-81 Bay, 25th FloorEmployment Type Temporary (Fixed Term)Weekly Hours 37.5Skills Accountability, Building Partnerships, Card Payments, Client Satisfaction, Customer Experience (CX), Digital Change, Digital Delivery, Digital Mapping, Digital Technology, Identifying Opportunities, Innovative Solutions, New Initiatives, Personal Initiative, Prioritization, Results-Oriented, Strategic Objectives, Strategy Development, Teamwork

CIBC is looking for professionals who are dedicated to providing exceptional client experiences and making their ambitions a reality. The role involves leading initiatives to drive client satisfaction and loyalty, examining the end-to-end cards journey with a customer-centric lens, and collaborating with stakeholders to identify and implement strategies for improvement. The ideal candidate will have experience in leading complex projects, strong knowledge of business planning and the credit card business, and be passionate about building relationships and driving collective success. CIBC offers competitive compensation, benefits, and opportunities for professional growth in an inclusive work environment. The position is located in Toronto, with a temporary fixed-term contract until April 2026.

Leadership Development Coach – Remote – LEARN-LIVE-HOPE Journey LLC – Orlando, FL

Company: LEARN-LIVE-HOPE Journey LLC

Location: Orlando, FL

Expected salary:

Job date: Tue, 11 Mar 2025 23:30:26 GMT

Job description: potential clients and grow the company’s customer base. Utilize market research and analysis to identify new opportunities for business expansion. Collaborate with cross-functional teams to create compelling marketing campaigns that drive brand awareness and lead generation. Track and measure the success of marketing initiatives to continuously improve and optimize strategies. Stay current on industry trends and best practices to ensure the company remains competitive in the market. This role offers the opportunity for individuals and professionals to cultivate their skills in marketing and make a significant impact on the company’s growth and success.

University Health Network – Junior Coordinator (Intern), Corporate and Community Partnerships (Walk & Journey) – Toronto, ON

Company: University Health Network

Location: Toronto, ON

Expected salary: $21 per hour

Job date: Fri, 07 Mar 2025 06:31:43 GMT

Job description: Company DescriptionAt The Princess Margaret Cancer Foundation, our mission is to create a world free from the fear of cancer. Cancer remains the number one cause of death for Canadians and our top priority is to accelerate cancer research and care.Our role is to garner support for Princess Margaret Cancer Centre, one of the world’s leading cancer research and treatment centres, through philanthropy, fundraising events, and our world-renowned lottery program. The work we accomplish drives groundbreaking research, relentless innovation, and a deep commitment to improving the lives of cancer patients and their loved ones.Now, we have an opportunity to blaze an even brighter future for everyone affected by cancer.We will Carry The Fire for cancer patients everywhere, lighting the way forward through discovery, reigniting our commitment to transform cancer outcomes and ease the profound suffering cancer causes patients and their loved ones.At the PMCF, every one of us carries the fire for someone else. Join us as we inspire a movement and help us achieve our vision to change the way we understand, diagnose, and treat cancer.Job DescriptionUnion: Non-Union
Department: Corporate and Community Partnerships
Work Model: Hybrid (3 days in office)
Hours: 35 hours/week
Wage: $21/hour
Status: Internship, Contract (4-6 months)
Posted Date: March 5, 2025
Closing Date: March 16, 2025To apply for this position, please submit a resume and cover letter in one document. Applications with no cover letter will be not be considered at this time.The Intern Coordinator is responsible for supporting the plans to maximize fundraising revenue for the Walk & Journey events. This role is involved in supporting the implementation and ongoing plan execution.Key ResponsibilitiesFundraising & Participant Engagement:

  • Support the achievement of annual event strategies and fundraising goals.
  • Provide exceptional front line customer service to participants and donors.
  • Steward and strengthen relationships with existing event supporters and teams.
  • Act as a fundraising ambassador by educating and inspiring event participants to increase activity, engagement, and assist participants in maximizing their fundraising goals.
  • Actively prospect and recruit new corporate and community teams and participants -must be comfortable making direct fundraising asks.
  • Conduct outbound phone calls to steward and thank top fundraisers and support the overall P2P fundraising plan.
  • Build win-win partnerships that align participant and team interests with The Princess Margaret’s mission to deepen engagement.

Event Logistics & Operations:

  • Maintain and update daily Revenue and Registration reports to track event progress.
  • Assist with event setup and teardown, including coordinating logistics, arranging supplies, facilitating item pick-ups and supporting main events and promotional events.
  • Assemble customized kits and packages for participants, honorary chairs, and sponsors where needed.
  • Assemble and organize event documents to ensure smooth networking and operations.
  • Oversee warehouse storage and manage swag/merchandise inventory for accurate distribution.

Project Management & Team Support:

  • Support the Senior Event Coordinator with day-to-day project management, administration and execution.
  • Ensure event files and references are readily available for the Event Management team.
  • Continuously seek ways to innovate and enhance fundraising events to maintain a leadership position in peer-to-peer fundraising industry.
  • Be a collaborative team player, supporting all aspects of event planning and execution.
  • Perform other duties as required.

QualificationsExperience & Skills:

  • Currently enrolled in a undergraduate degree, diploma, certification relevant to the role or equivalent work experience.
  • Experience in fundraising, sponsorship, sales, customer service or business development (nonprofit or corporate experience is a bonus).
  • Strong ability to manage multiple projects simultaneously and execute plans efficiently.
  • Proven ability to collaborate effectively with internal and external stakeholders, demonstrating strong interpersonal and relationship-building skills.
  • Business acumen and analytical experience, with the ability to track fundraising performance.
  • Experience with fundraising software (Blackbaud CRM, AKA Raisin) and data analysis is an asset.
  • Excellent verbal and written communication skills, with confidence in presenting to diverse audiences.
  • Previous event management experience is beneficial.

Core Competencies & Values:

  • Passion for The Princess Margaret’s vision and mission.
  • Entrepreneurial mindset with a proactive approach to fundraising and engagement.
  • Strong relationship management skills to engage with participants, sponsors, and teams.
  • Ability to work independently in a fast-paced, high-pressure environment while maintaining a positive attitude.

Additional InformationWe believe that the way we work together is just as important as what we accomplish. By making choices and taking actions that align with our values, we achieve greater success, and our work lives become happier and more meaningful.At PMCF, we strive to foster a culture built on Collaboration, Accountability, Respect, and Excellence (CARE). Central to these values is our commitment to IDEAA: Inclusion, Diversity, Equity, Accessibility, and Anti-Racism.

  • Experience a sense of purpose that you won’t get anywhere else, in any other job. You will be making a difference for millions of people impacted by cancer
  • We have an open and approachable culture that enables you to bring your best ideas forward
  • We offer a hybrid work environment with 3 days in office (Tuesday, Thursday and one other day per week in office), or as required subject to business needs

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Manager, Customer Journey Management – 18-month contract – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Mar 2025 23:29:32 GMT

Job description: Requisition ID: 218034Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The RoleThe Manager Customer Journey Management defines, executes, and optimizes the end-to-end digital marketing strategy across organic, owned, and paid channels. They act as a strategic advisor, collaborating closely with marketing teams and business line stakeholders to define targets and requirements for digital campaigns, as well as with digital platform subject matter experts in a dedicated squad. Ultimately, generating an integrated, customer-centric, digital marketing plan across all customer journey touchpoints. This role requires a strong ability to manage and prioritize support for multiple initiatives and needs a high level of coordination and attention to detail. Ongoing interaction with marketing peers and internal business line customers is also critical.Is this role right for you? In this role, you will:

  • Champions a customer first strategic approach coordinating cross functional digital teams in the creation and flawless execution of end-to-end digital marketing strategy across organic, owned, and paid digital channels for specific lines of business.
  • Focuses on a seamless customer journey, ensuring consistent messaging from one touchpoint to the other to provide an optimal brand and customer experience.
  • Responsible for planning and executing across the authenticated digital channels (Online banking, Mobile banking app, ABM).
  • Oversees the execution across other digital channels (.COM & Paid) in customer acquisition, sales, engagement, and adoption campaigns for assigned business lines.
  • Delivers post-campaign analysis of marketing campaigns with insights and recommendations for future consideration that add value for the customer.
  • Coordinates subject matter expertise across platforms to proactively identify and recommend future campaigns and initiative improvements through active awareness by staying ahead of emerging customer needs. Has a high level of digital marketing tactics, channel metrics, industry best practices, and A/B/multivariate test results
  • Provides input to help support the strategy for evolving the authenticated & unauthenticated digital banking channels.
  • Participates in agile squads/sprints as a Subject Matter Expert to help shape and develop new functionality, user experiences, customer journeys, and other initiatives to meet customer demands and drive sales, online and mobile banking adoption, and customer engagement initiatives.
  • Leads all campaign testing activities across channels, including coordinating campaign launch dates, optimizing marketing calendar, as well as responsible for all escalations related to operational activities.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

  • Minimum of 3-4 years of digital direct-to-consumer marketing experience.
  • Strong initiative, forward thinking, and creative problem-solving skills with the ability to create or stimulate integrated cross-disciplinary strategic marketing solutions.
  • Superior communication skills with the ability to influence and guide strategy and campaign testing and optimizations.
  • High attention to detail, exceptionally organized, and strong project management skills.

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

The Manager Customer Journey Management at Scotiabank is responsible for defining, executing, and optimizing the end-to-end digital marketing strategy across various channels. This role involves collaborating with marketing teams and business stakeholders to create customer-centric campaigns and ensuring a seamless customer journey. The ideal candidate will have experience in digital direct-to-consumer marketing, strong communication and project management skills, and the ability to influence strategy and campaign optimizations. Scotiabank is committed to creating an inclusive environment and welcomes applicants from diverse backgrounds.

Manager, Customer Journey Management – 18-month contract – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Sun, 02 Mar 2025 07:49:50 GMT

Job description: Requisition ID: 218034Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The RoleThe Manager Customer Journey Management defines, executes, and optimizes the end-to-end digital marketing strategy across organic, owned, and paid channels. They act as a strategic advisor, collaborating closely with marketing teams and business line stakeholders to define targets and requirements for digital campaigns, as well as with digital platform subject matter experts in a dedicated squad. Ultimately, generating an integrated, customer-centric, digital marketing plan across all customer journey touchpoints. This role requires a strong ability to manage and prioritize support for multiple initiatives and needs a high level of coordination and attention to detail. Ongoing interaction with marketing peers and internal business line customers is also critical.Is this role right for you? In this role, you will:

  • Champions a customer first strategic approach coordinating cross functional digital teams in the creation and flawless execution of end-to-end digital marketing strategy across organic, owned, and paid digital channels for specific lines of business.
  • Focuses on a seamless customer journey, ensuring consistent messaging from one touchpoint to the other to provide an optimal brand and customer experience.
  • Responsible for planning and executing across the authenticated digital channels (Online banking, Mobile banking app, ABM).
  • Oversees the execution across other digital channels (.COM & Paid) in customer acquisition, sales, engagement, and adoption campaigns for assigned business lines.
  • Delivers post-campaign analysis of marketing campaigns with insights and recommendations for future consideration that add value for the customer.
  • Coordinates subject matter expertise across platforms to proactively identify and recommend future campaigns and initiative improvements through active awareness by staying ahead of emerging customer needs. Has a high level of digital marketing tactics, channel metrics, industry best practices, and A/B/multivariate test results
  • Provides input to help support the strategy for evolving the authenticated & unauthenticated digital banking channels.
  • Participates in agile squads/sprints as a Subject Matter Expert to help shape and develop new functionality, user experiences, customer journeys, and other initiatives to meet customer demands and drive sales, online and mobile banking adoption, and customer engagement initiatives.
  • Leads all campaign testing activities across channels, including coordinating campaign launch dates, optimizing marketing calendar, as well as responsible for all escalations related to operational activities.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

  • Minimum of 3-4 years of digital direct-to-consumer marketing experience.
  • Strong initiative, forward thinking, and creative problem-solving skills with the ability to create or stimulate integrated cross-disciplinary strategic marketing solutions.
  • Superior communication skills with the ability to influence and guide strategy and campaign testing and optimizations.
  • High attention to detail, exceptionally organized, and strong project management skills.

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

The Manager Customer Journey Management at Scotiabank is responsible for defining, executing, and optimizing the end-to-end digital marketing strategy across various channels. They work closely with marketing teams and business stakeholders to create customer-centric digital marketing plans. The role requires strong project management skills, a strategic approach, and the ability to coordinate support for multiple initiatives. Candidates should have 3-4 years of digital direct-to-consumer marketing experience, strong communication skills, and attention to detail. Scotiabank is committed to creating an inclusive environment for all individuals.

New Member Journey Marketing Specialist – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 20 Feb 2025 05:41:04 GMT

Job description: As a Customer Success Representative, your primary responsibility is to ensure that new members feel valued and supported in their decision to join our program. You will be the first point of contact for new members, providing them with information and resources to help them make the most of their membership. In addition to welcoming new members, you will also be responsible for selling NMJ vacations and scheduling travel arrangements for members. Your goal is to build strong relationships with members, increase customer satisfaction, and drive sales revenue.

Specialist New Member Journey Marketing – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sun, 02 Feb 2025 07:55:23 GMT

Job description: Hilton Grand Vacations is currently seeking passionate individuals to join our team as we continue to deliver exceptional vacation experiences for our guests. As a member of our team, you will have the opportunity to work in a collaborative environment where teamwork is valued and celebrated. You will be supported by a diverse and talented group of individuals who are dedicated to providing the highest level of service to our guests.

In this role, you will have the chance to make a meaningful impact on our guests’ vacation experiences by providing personalized service and creating memorable moments. You will have the opportunity to grow and develop within the company, as we offer extensive training and development programs to help you achieve your career goals.

If you are looking for a rewarding career in the hospitality industry and want to be part of a team that values diversity, inclusivity, and collaboration, then Hilton Grand Vacations is the perfect place for you to take your career to new heights. Join us and discover a grand career where you can truly make a difference.

Supervisor New Member Journey CC – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sat, 25 Jan 2025 05:12:45 GMT

Job description: The ideal candidate for this job will thrive in a fast-paced, ever-changing marketing environment, focusing on high-value tasks to drive results. This role requires a strategic mindset, strong attention to detail, and the ability to adapt quickly to new challenges and opportunities. The successful candidate will be responsible for developing and implementing innovative marketing strategies to achieve measurable goals and objectives. This position is perfect for a results-oriented individual who is passionate about driving business growth through creative and impactful marketing initiatives.

Agent New Member Journey CC – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sat, 25 Jan 2025 01:46:24 GMT

Job description: The role of a Marketing and Sales Promotions Specialist involves creating and implementing marketing strategies to drive sales and increase brand awareness. This job offers benefits such as competitive salary, opportunities for growth and advancement, and a dynamic work environment.

As a Marketing and Sales Promotions Specialist, you will have access to a variety of tools to help you succeed in your role, including customer relationship management software, social media platforms, and analytics tools to track campaign performance. Additionally, training will be provided to help you acquire the necessary skills to navigate websites, analyze data, and create effective marketing strategies.

In this role, you will be responsible for developing and executing marketing campaigns, creating promotional materials, and analyzing sales data to determine the effectiveness of marketing efforts. You will also collaborate with the sales team to develop sales promotions and incentives to drive revenue.

Overall, this job provides a great opportunity to learn and grow in the field of marketing and sales, and offers a supportive work environment with opportunities for advancement. With training and access to resources, you will acquire the skills and knowledge needed to excel in this role and contribute to the success of the company.