Company: Arc’teryx
Location: North Vancouver, BC
Expected salary: $94000 – 129000 per year
Job date: Fri, 22 Aug 2025 04:24:36 GMT
Job description: ; advanced degree preferred You have 5+ years of experience in CRM, digital marketing, or lifecycle management, particularly…, and country-specific data to deliver tailored lifecycle marketing experiences that resonate with local audiences and drive…
Omnichannel Lifecycle Strategy Lead – Arc’teryx – North Vancouver, BC
Company: Arc’teryx
Location: North Vancouver, BC
Expected salary: $94000 – 129000 per year
Job date: Fri, 22 Aug 2025 05:53:18 GMT
Job description: ; advanced degree preferred You have 5+ years of experience in CRM, digital marketing, or lifecycle management, particularly…, and country-specific data to deliver tailored lifecycle marketing experiences that resonate with local audiences and drive…
Next Generation Customer Experience (Omnichannel) Manager – Takeda – Toronto, ON
Company: Takeda
Location: Toronto, ON
Expected salary:
Job date: Sat, 09 Aug 2025 05:15:03 GMT
Job description: technology backbone and marketing technology relevant to NGCE Leverages multiple digital tools and platforms to capture… by others. PREFERRED EXPERIENCE AND EDUCATION University degree (preferably in Science, Business Management, Marketing, Digital…
The content discusses the technology backbone and marketing technologies relevant to NGCE, highlighting the use of various digital tools and platforms for effective data capture. It also emphasizes the preferred qualifications for candidates, which include a university degree in fields such as Science, Business Management, Marketing, or Digital disciplines.
Omnichannel Lifecycle Strategy Lead – Arc’teryx – North Vancouver, BC
Company: Arc’teryx
Location: North Vancouver, BC
Expected salary: $94000 – 129000 per year
Job date: Fri, 22 Aug 2025 04:16:47 GMT
Job description: ; advanced degree preferred You have 5+ years of experience in CRM, digital marketing, or lifecycle management, particularly…, and country-specific data to deliver tailored lifecycle marketing experiences that resonate with local audiences and drive…
Omnichannel Lifecycle Strategy Lead – Arc’teryx – North Vancouver, BC
Company: Arc’teryx
Location: North Vancouver, BC
Expected salary: $94000 – 129000 per year
Job date: Fri, 22 Aug 2025 06:00:20 GMT
Job description: ; advanced degree preferred You have 5+ years of experience in CRM, digital marketing, or lifecycle management, particularly…, and country-specific data to deliver tailored lifecycle marketing experiences that resonate with local audiences and drive…
Next Generation Customer Experience (Omnichannel) Manager – Takeda – Toronto, ON
Company: Takeda
Location: Toronto, ON
Expected salary:
Job date: Fri, 08 Aug 2025 22:48:47 GMT
Job description: By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s and . I further attest that all information I submit in my employment application is true to the best of my knowledge.Job DescriptionORGANIZATION SUMMARYWith around 30,000 people working in approximately 70 countries Takeda is a truly global partner for better health. Takeda is dedicated to pharmaceutical innovation and tackling diseases for which there is currently no cure. We are expanding continuously into new fields of treatment and therapy. By always putting people first, we empower employees so everyone can develop to his or her full potential. We are looking for colleagues with the right skills and experiences to support us in our mission to create better health for people and a brighter future for the world.ROLE OBJECTIVEThe Next Generation Customer Experience (NGCE) Manager is a key driver of delivering best-in-class experience and engagement for our customers, notably healthcare professionals, as well as patients, in close partnership with customer-facing representatives and internal stakeholders. This will be achieved through tailored and value-adding engagement strategies utilizing data, digital and traditional channels based on customer preferences, and anchored in fundamental customer needs. The NGCE manager will drive adoption of NGCE thinking in assigned BUs and functions while actively contributing to digital upskilling of internal stakeholders. This role requires a strategic thinker who can inspire others, focus on key priorities, and elevate organizational capabilities in line with Takeda’s Leadership Behaviors.SCOPEThe NGCE Manager will partner with the specific brand/functional teams to develop omnichannel engagement plans for our brands, defining customer engagement journeys and designing and supporting execution of omnichannel campaigns, thereby contributing to acceleration of NGCE capability for assigned BUs in Canada. The NGCE Manager will also lead and implement above brand cross-functional projects that support NGCE capability in Canada, while contributing also as an active member of the EUCAN and wider Takeda NGCE community.KEY ACCOUNTABILITIES
- Partners with the commercial teams to develop omnichannel engagement plans for key brands, defining customer engagement journeys utilizing pull/push elements and designing omnichannel campaigns, thereby contributing to acceleration of NGCE capability for Canada
- Ensures alignment of LOC BU customer needs with EUCAN and Canada NGCE vision and strategy
- Co-creates customer solutions across all channels for delivery of an outstanding customer experience
- Accelerates NGCE capability within assigned BU including strategy, roadmap and implementation to drive transformation as well as contributing to upskilling of internal stakeholders
- Drives NGCE mindset shift within assigned BUs/Functions, from reactive support function to enabling proactive partner
- Drives NGCE data enrichment, including data from multiple and new sources, improving the analytical power of data to generate greater, more timely insight
- Designs robust measurements (metrics, tools) that provide insight and transparency but also enable agility
- Leverages insights to make data driven decisions, plan and steer activity.
- Recommends content functionalities (e.g., tagging, dynamic content, modular content etc.) to maximize the campaign impact.
- Anticipates, measures and consolidates customer needs and future trends, drawing up solutions based upon deep insights
- Stays apprised of digital innovations and new trends; identify opportunities and gaps
- Continuously improves & simplifies our internal processes e.g. events and campaign management, to increase NGCE adoption and agility.
- Leads or supports implementation of complex cross-functional projects and capability building, e.g. for relevant digital products or services as aligned with NGCE Lead and team.
In addition to the specific duties above the NGCE Manager will also be responsible for the following:
- To evolve and underpin a customer-centric NGCE operating model that delivers true customer value and commercial excellence, integrating novel channels with more traditional channels to build a harmonized, on-going, value-added dialogue with the customer
- Elevate capabilities through upskilling of brand teams and individuals, best practice sharing, and engagement across all levels of the business to drive sustained behavior change.
- Enable Takeda Canada’s recognition as industry pioneers in engagement through non-human triggered channels by benchmarking against top pharma and non-pharma customer experience innovations.
SKILLS AND LEADERSHIP CAPABILITIESLeadership
- Pro-actively identifies business needs, formulates solutions for problems and executes with minimal supervision
- Continuously prioritizes and aligns workload to key priorities for Canada and DD&T organization with the support of NGCE Lead
Technology & data
- Champions agile, innovative and data-driven mindset across internal stakeholders how to best generate, use and share data
- Demonstrate strong understanding of the technology backbone and marketing technology relevant to NGCE
- Leverages multiple digital tools and platforms to capture information
- Uses digital technology to improve customer experience and retention, connects channels and data to become truly omnichannel
- Demonstrates deep understanding of data privacy regulations, including key trends
Interaction Excellence
- Communicates complex information and concepts succinctly and persuasively
- Knows their audience, effectively articulates their thoughts with the end user in mind
- Uses storytelling effectively to communicate data insights in a digestible way and in alignment with strategic narrative
- Achieves actionable results through the effective sharing of insights with colleagues and clients.
Problem Solving and Decision Making
- Cuts through complexity to identify core insights that are valuable to the business
- Defines complex issues clearly despite incomplete or ambiguous information
- Asks the right questions to assess issues from multiple angles
- Collects and integrates inputs and expertise to get an informed view and make timely decisions
- Identifies root causes of problems, recognises the consequences and implications of different options.
Collaboration
- Builds partnerships with functions and regional franchise teams to deliver integrated NGCE solutions
- Educates and socialises NGCE with relevant stakeholders
- Builds and maintains strong, mutually supportive relationships
- Shows tact and diplomacy in challenging inter-personal situations, demonstrating persistent commitment to group/team success.
Innovation
- Identifies opportunities for innovation based upon analysis to create added value
- Continually assesses the market potential of new and unique ideas or solutions
- Keeps up to date with technology development and digital trends beyond the industry
- Pushes past the status quo to introduce new ways of looking at issues
- Encourages and builds upon new ideas and solutions offered by others.
PREFERRED EXPERIENCE AND EDUCATION
- University degree (preferably in Science, Business Management, Marketing, Digital or related field)
- 6+ years of experience in complex, cross-functional team environment, preferably from biopharma or related healthcare industry
- High level of integrity, and alignment with Takeda leadership behaviors.
- Profound curiosity, consistently strong growth mindset, and track record of innovation.
- Exceptional stakeholder management and influencing skills, with track record of leading change.
- Deep experience in omnichannel/digital marketing, brand marketing, or related field, ideally in healthcare/pharmaceuticals, and with creative agency experience a significant advantage.
- Strong knowledge of marketing and sales processes and excellence, as well as skills, governance practices to drive specific outcomes
- Experience with HCP journeys, developing journey maps and personas, and deploying effective omnichannel campaigns with positive impact on customer experience, including hands-on experience with campaign management (e.g. Salesforce Marketing Cloud) and CRM technologies (e.g. Salesforce or Veeva)
- Hands-on experience with content strategy, designing connected content, and digital customer touchpoints that result in positive customer experiences, including agency partnering.
- Demonstrated understanding of the digital landscape both in healthcare and beyond, underpinned by sufficient high-level technical understanding to assess ideas and plans
- Project Leadership/Management and understanding/practice of agile methodologies
- Strong analytical and problem-solving skills, with the ability to use data and insights to drive decision making and deliver tangible outcomes.
- Knowledge of compliance requirements and implications for building materials, communications and campaigns
- Fluent in English, written and spoken; fluency in French, an asset
Location:This is a hybrid role based at the Toronto head office, with a minimum of 40% on-site requirement.Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.Locations Toronto, CanadaWorker Type EmployeeWorker Sub-Type RegularTime Type Full time
By applying to Takeda, candidates acknowledge the start of their employment application, confirming the truthfulness of the information provided. Takeda is a global pharmaceutical company focused on innovation for incurable diseases, emphasizing employee development and health improvement.
The Next Generation Customer Experience (NGCE) Manager role involves enhancing customer engagement, particularly with healthcare professionals and patients, through tailored strategies across various communication channels. The manager will collaborate with brand teams to create omnichannel engagement plans and campaigns, focusing on data-driven insights, innovative practices, and upskilling stakeholders.
Key Responsibilities:
- Develop omnichannel strategies and customer engagement plans.
- Align local customer needs with company vision.
- Lead cross-functional projects and improve internal processes.
- Drive a customer-centric approach and share best practices.
Required Qualifications:
- A degree in a relevant field and 6+ years of experience in a similar environment.
- Strong skills in digital marketing, data insights, stakeholder management, and project leadership.
The position is hybrid, based in Toronto, with a minimum of 40% on-site work. Takeda prioritizes diversity and accommodations during the recruitment process.
Amazon – Software Development Engineer II, Omnichannel Metrics (OCM) – Measurement, Ad Tech, and Data Science (MADS) – Toronto, ON
Company: Amazon
Location: Toronto, ON
Expected salary:
Job date: Fri, 11 Jul 2025 03:27:05 GMT
Job description: DESCRIPTIONOmnichannel Metrics (OCM) enables advertisers to measure the impact of their advertisements on shopping activities across retail outlets outside of Amazon while campaigns are still mid-flight, enabling real-time optimizations. We build proprietary Machine Learning models to predict this off-Amazon impact of Amazon advertisements. We improve advertising performance through actionable measurement solutions and media recommendations that help advertisers understand how media drives customer action. Our solutions span media channels, across the entire consumer journey (awareness to advocacy) and all conversions. If you’re interested in joining a rapidly growing team (in start-up mode) working to build a unique, world-class advertising product with a relentless focus on the customer, you’ve come to the right place!As an SDE, you will be working with Scala, Java and Python. You will be an expert in Apache/Spark and proficient with Big Data technologies coming up with innovative solutions when building highly performant distributed systems. Knowledge of relational and non-relational databases is a necessary skill combined with strong data modelling. There are opportunities to expand existing offerings and building new systems from ground up.You will be responsible for leading the development and launch of core product features. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product. You will drive appropriate technology choices for the business, lead the way for continuous innovation, and shape the future of advertising. You will design, implement, troubleshoot and see your solutions live.The ideal candidate is clearly passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building low-level solutions. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.BASIC QUALIFICATIONS– 3+ years of non-internship professional software development experience
– Experience programming with at least one software programming language
– Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellencePREFERRED QUALIFICATIONS– Bachelor’s degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Omnichannel Media & Shopper Strategy Manager – AIP Connect – Toronto, ON
Company: AIP Connect
Location: Toronto, ON
Expected salary:
Job date: Thu, 17 Apr 2025 06:00:23 GMT
Job description: We’re partnering with a growing, independently operated marketing firm that specializes in building data-driven, insight-led campaigns that drive shopper engagement and sales results. Known for their ability to merge strategy, creative, and analytics, this agency supports a diverse client base across both Canada and the United States.They’re currently looking to add a Omnichannel Media & Shopper Strategy Manager to their integrated planning team. This is a strategic role for someone who thrives at the intersection of omnichannel media strategy, consumer behaviour, and client partnership.The RoleReporting into a senior leader within the Client Strategy & Planning group, you’ll take a lead role in planning and executing high-impact shopper marketing campaigns. You’ll be responsible for creating media plans across digital, retail, and in-store channels, managing external vendor and media partnerships, and leveraging insights to deliver measurable lift in conversion and engagement.The ideal candidate is both a thinker and a doer-someone who brings a sharp strategic lens, a deep knowledge of retail media environments, and the ability to collaborate across internal and external stakeholders to bring bold ideas to life.What You’ll Be Doing:
- Campaign strategy & development while leading shopper-focused planning efforts to support client goals, using research and insights to inform your channel recommendations.
- Build, present, and refine omnichannel media plans that consider the full customer journey-from pre-shop to in-store conversion.
- Manage a wide range of shopper channels (retail media, digital, paid social, eCommerce, and experiential).
- Evaluate partner proposals, ensure strategic alignment, and push for high-performance media outcomes.
- Develop and maintain effective relationships with external media and data partners.
- Work closely with internal departments (creative, digital, sales strategy) and external partners (retailers, agencies, vendors) to execute campaigns with precision.
- Manage timelines, budget tracking, and approvals to ensure smooth execution of deliverables.
- Data analysis & optimization while monitoring campaign performance and shopper behaviour, using real-time insights to adjust strategies and recommend optimizations.
- Report outcomes and provide strategic recommendations to clients and internal teams.
- Stay informed on the latest trends in shopper marketing, retail media networks, and digital advertising.
- Test and recommend new tactics to engage target audiences and elevate campaign performance.
What You Bring to the Table:
- 5+ years of experience in shopper marketing, channel strategy, or digital media planning-preferably in an agency or vendor setting.
- Expertise in retail environments, media ecosystems, and consumer trends.
- Comfortable working with U.S. client portfolios and navigating vendor relationships across North America.
- Strong knowledge of CRM, programmatic platforms, paid social, and the eCommerce sales funnel.
- Strategic thinker with solid analytical skills and the ability to back recommendations with data.
- Highly skilled in PowerPoint, Excel, and Keynote with an eye for building compelling presentations.
- Adept at managing multiple priorities across fast-paced, collaborative environments.
- Strong communicator who can confidently present, challenge assumptions, and build trust.
- Ability to travel within Canada and the U.S. as required. Hybrid work model.
AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.Accessibility: If you need any accommodations during the interview process, please let us know.
The company is collaborating with a growing marketing firm that excels in data-driven campaigns to enhance shopper engagement and sales. They are seeking an Omnichannel Media & Shopper Strategy Manager for their integrated planning team. This senior role involves strategizing and executing impactful shopper marketing campaigns, creating media plans across various channels, and managing external partnerships to drive measurable results.
Key Responsibilities:
- Develop shopper-focused campaign strategies using research and insights.
- Create and refine omnichannel media plans that address the entire customer journey.
- Manage diverse shopper channels, such as digital and retail media.
- Evaluate partner proposals and ensure alignment with strategic goals.
- Foster relationships with media and data partners.
- Collaborate with internal and external stakeholders for campaign execution.
- Monitor performance and optimize strategies based on real-time data.
- Stay updated on trends in shopper marketing and digital advertising.
Candidate Requirements:
- 5+ years in shopper marketing, channel strategy, or digital media planning, preferably in an agency.
- Expertise in retail media environments and consumer trends.
- Familiarity with U.S. client portfolios and vendor relationships.
- Strong analytical skills and proficiency in presentation tools (PowerPoint, Excel).
- Excellent communication skills, with the ability to manage multiple priorities.
The position offers a hybrid work model and emphasizes inclusive recruitment practices.
Product Manager, Omnichannel (12 Month Contract) – Holt Renfrew – Toronto, ON
Company: Holt Renfrew
Location: Toronto, ON
Expected salary:
Job date: Sun, 15 Jun 2025 02:14:54 GMT
Job description: Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The Product Manager, Omnichannel (12 Month Contract) is responsible for identifying business needs and opportunities aligned to Holt Renfrew’s overall digital roadmap and coordinating all business activities relating to the evaluation, development, and execution of its prioritized elements. The Manager will work with Digital, eCommerce, Marketing and Customer Experience leadership to help shape and revise the roadmap leveraging an understanding of the business strategy, customer and stakeholder needs, market innovation, and technology/budgetary constraints.Specific responsibilities include (but are not limited to) the following:Serve as a subject matter expert in omnichannel customer experiences, products, tools, and market innovationCapture and prioritize customer and business user needs related to omnichannel functionalities and products (e.g. web storefront, merchandising & associate clienteling tools, product content management, etc.)Lead discovery sessions with Business, UX and IT/Development teamsTranslate identified user needs into use case scenarios, user stories, and business requirements; including collaborating with stakeholders to define acceptance criteriaDefine product strategy and roadmap to ensure timely delivery of committed features and releases by supporting agile sprint planning and prioritization activitiesCoordinate user acceptance testing by executing the testing strategy, scheduling resources and tracking test performanceSupport creation of business cases to validate opportunity for financial benefits and secure fundingSupport the identification and evaluation of vendor solutions and make build vs. buy tradeoffsLeverage google analytics to evaluate feature performance and ensure regular measurement of successTriage and troubleshoot product issues and user-reported system defects using reporting and tools, manage issue from identification to resolutionPerform ongoing data analysis to understand employee & customer interaction and areas of opportunity, including user testingIdentify areas for operational process improvements or solution augmentations to streamline processes and enhance the Omnichannel customer experienceManage or support relationships with third party vendors to ensure operationalization of new products, policies, and processes and drive integration and coordination with the stores, partners, and the retail teamEstablish and maintain strong customer relationships with internal and external customers, managers and staffThe ideal candidate:Bachelor’s Degree in technical related field (Sciences, Information Systems, Technology, Engineering) or Business Administration with a focus on technologyMinimum 5-7 years of experience working in Digital Retail or Omnichannel product management or support areas creating innovative, customer-facing features; experience in luxury apparel/beauty a strong assetExperience working in an agile software development environment and familiarity with scrum principlesExperience working in an SAP environment and with SAP tools (e.g. Hybris) a strong assetExperience working with Jira, Google analytics, Figma, Miro, and user testing tools a strong assetExperience working on project teams with clear deliverables and deadlinesStrong project management and problem-solving skillsStrong analytical and organizational skillsAttention to detailStrong interpersonal skillsAbility to work independently and multi-taskAdaptable and comfortable with ambiguity and changeAbility to innovate and stretch thinking, but ground actions in realities of businessProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)The measures of success:Delivery of Ecommerce and Omnichannel-enabled salesDelivery of identified digital products and enhancements on-time, on-budget, and error-freeFeedback from internal and external clientsHolt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Holt Renfrew is seeking a Product Manager for a 12-month contract, focused on omnichannel development within their digital roadmap. The position requires expertise in omnichannel customer experiences and collaboration with various teams, including Digital, eCommerce, and Marketing. Key responsibilities include identifying customer needs, leading product strategy, managing user testing, analyzing data, and improving operational processes.
Candidates should have a Bachelor’s degree in a relevant field and 5-7 years of experience in digital retail or product management, preferably in the luxury sector. Familiarity with agile methodologies and tools like Jira and Google Analytics is essential. Strong project management skills and the ability to navigate ambiguity are crucial. Holt Renfrew emphasizes diversity and inclusion, ensuring an accessible recruitment process for all candidates.
Benefits include competitive compensation, employee discounts, health benefits, and opportunities for learning and development.
Senior Analyst, Omnichannel Marketing Analytics (Mix Model/Attribution) – Universal Parks & Resorts – Orlando, FL
Company: Universal Parks & Resorts
Location: Orlando, FL
Expected salary:
Job date: Sun, 20 Apr 2025 05:09:28 GMT
Job description: The ideal candidate for this position will have a strong understanding of integrating digital and offline cross-channels to create cohesive marketing strategies. They will also possess a general understanding of key marketing metrics and KPIs, as well as knowledge of various marketing channels.
The ability to fluently program in languages such as Python or R is a bonus, as is experience in analyzing digital marketing data. This role will require the candidate to develop and implement marketing plans that effectively reach target audiences across various platforms. Strong analytical skills and a creative approach to problem-solving will be essential in this position.