Company: Telus
Location: Toronto, ON
Job description: DescriptionCreate awesome experiences for our customers.Our team and what we’ll accomplish togetherYou’ll be joining TELUS Health’s Payor and Provider Solutions team to contribute to the growth of our Pharmacy Implementation & Customer Support delivery team. You are a highly motivated self-starter with an engaging style, consistently advocating for our customers’ needs and creating a personalized experience in every customer interaction. You will form partnerships with various stakeholders and members of our team. As such, you must have the ability to quickly develop relationships across the organization, and with clients while contributing to a collaborative work environment and delivering excellence. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!What you’ll do
- Deliver on Pharmacy tasks/projects for Pharmacy customers by collaborating with the key stakeholders from internal and external teams to successfully complete configuration, implementation and orders
- Deliver learning services using a variety of training modalities including onsite, e-learning, virtual facilitation, and blended models
- Proficiency in Practice Management Systems (PMS) configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
- Take initiative in effectively and efficiently identify problems and apply appropriate solutions to maintain progress on assigned tasks/projects
- Remain current on established role and team based implementation processes to support seamless implementation for customers
- Manage, document and close tasks/projects items in appropriate tools (Salesforce, Google documents, etc.) to maintaining the highest level of service, professionalism and accuracy of internal information for successful customer invoices cycles and outcomes
- Collaborate with the implementation team members to ensure clients receive the very best customer service through the implementation cycle and being responsive to customer questions and concerns in a timely fashion
- Deliver high quality work, meeting internal quality expectation and receiving high client satisfaction rates from clients- deliverables require minimal rework by others
- May require: Travel across Canada for onsite learning services and project support, responsible to ensure appropriate travel arrangements made to align with pharmacy delivery schedule
Accomplish the following with guidance
- Managing expectations, communication, risk management, and effectively interface with working teams and manager level management
- Proactively adapting to meet the changing needs of our customers and business
- Proven capability to quickly learn and share information with others
- Promotes enthusiasm and generates a positively charged working environment, motivating teammates with a “can-do” approach to problems
- Learns from feedback and is constantly improving quality to ensure high quality standards are met
- Considers others’ points of view by asking questions, listening and ensuring understanding through strong verbal and written communication
QualificationsWhat you bring
- Experience working in a Pharmacy environment
- Kroll experience an asset
- Exceptional verbal communication, written and active listening skills
- Ability to work independently in a fast paced service delivery environment and with minimal direction
- Resilient, agile and flexible to change
- Excellent customer service skills with a strong desire to support and please customers.
- You demonstrate exceptional time management and organization skills
- You are highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
- 1-3 years of experience in a related field
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $62,000-$94,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The TELUS Health Payor and Provider Solutions team is seeking a highly motivated individual to join their Pharmacy Implementation & Customer Support delivery team. This role involves collaborating with internal and external stakeholders to successfully complete pharmacy tasks and projects, delivering learning services, managing practice management systems, and ensuring high-quality customer service. The ideal candidate will have experience working in a pharmacy environment, exceptional communication skills, and the ability to work independently in a fast-paced environment. The salary range for this position is $62,000 to $94,000 with additional benefits including a comprehensive total rewards package and career growth opportunities. TELUS Health is dedicated to improving healthcare outcomes and values diversity and inclusion in the workplace.
Job Description
We are looking for a dedicated and enthusiastic Administrative Assistant to join our team. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
– Answering phones and directing calls to the appropriate parties
– Greeting visitors and clients in a professional manner
– Filing, scanning, and organizing documents
– Scheduling appointments and meetings
– Assisting with data entry and record-keeping
– Providing administrative support to the team as needed
Qualifications:
– High school diploma or equivalent
– 1-2 years of administrative experience preferred
– Proficient in Microsoft Office Suite
– Excellent organizational skills
– Strong communication and interpersonal abilities
If you are a self-motivated individual with a positive attitude and a willingness to learn, we would love to hear from you. Apply now to join our team!
Expected salary: $62000 – 94000 per year
Job date: Tue, 13 Aug 2024 23:32:47 GMT
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