Company: Dyson
Location: Toronto, ON
Job description: Summary Salary: Competitive Team: Sales Location: Canada – Toronto OfficeAbout Us:Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.Dyson has a reputation for developing products that are both different and better. But coming up with revolutionary products is just the beginning – our success relies on our ability to get our products in the hands of owners. This is where our Sales team comes in. As an National Account Manager – Direct eCommerce you will lead and manage Dyson’s sales strategies across dysoncanada.ca and align marketing, sales, finance, supply chain, and IT functions to achieve our P&L objectives. Responsibilities include analyzing, reviewing, recommending and building strategic and tactical plans that drive Dyson Canada’s eCommerce business, along with exceptional experience & performance, all the while questioning convention and looking at new ways to do things.About the Role:Support the Canadian vision to drive exceptional experience and profitable growth through direct sales channels with a focus on dysoncanada.ca:
- Deliver assigned budgets on monthly, quarterly and yearly basis and develop actions to achieve the agreed plan.
- Seek out decision makers and influencers, to best manage the business. Create positive working relationships across all levels of their organizations.
- Embed with the website merchandising team to influence and deliver strategic plans and deliver on shared objectives.
- Lead forecasting for eCommerce channel at product level as required, including spares & accessories.
- Act as the point person for Direct sales communications, not limited to total Direct sales, forecasting and supply and sales meetings
- Monitor Direct sales and inventories; identify opportunities and assess related risks; gain consensus and approval from internal stakeholders; communicate and implement proposed action plans.
- Partner with Owner Experience team on loyalty and retention opportunities with our owners
- Comprehensive knowledge of customers and Direct channels; ability to communicate that knowledge effectively to execute plans regarding distribution, merchandising, pricing, product placement and marketing programs.
- Oversee the delivery of Dyson online products and services with support from the supply chain team, monitor orders, track sales and shipments to meet customer expectations.
- Accountability for all business processes related to the position and working cross-functionally with channel teams, eCommerce, finance, legal, customer service and direct retail.
- Lead and manage affiliates strategy and planning, including coordinating with external partners including Rakuten Advertising Network; internally report on key spend and performance metrics associated with the channel.
- Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring direct competitiveness.
- Regularly review the purchase journey through the website and work closely with the eCommerce channel owners to optimize the shopping experience to improve conversion.
- Audit competitive activity through direct channels in terms of product range, marketing initiatives, functionality and customer offering (e.g. promotion, service, etc.) to achieve best results.
- Work in partnership with the other Direct channel owners (3rd party marketplaces, direct retail, and customer service) to identify and implement opportunities to drive conversion, cross-sell and up-sell.
Develop personal business skills, to enable greater levels of contribution to the organization
- Seek out and assess growth opportunities. Strive for personal excellence
- Act with urgency to make the most of opportunities to accomplish business goals
- Develop expertise in all Dyson products
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
- Identify problems, root causes, and determine solutions
- Effective storytelling, communication, and ability to influence all areas of the organization to drive Direct ambitions
About You:
- Bachelor’s Degree in Business or related field preferred
- 6+ years account management experience: E-commerce or Direct to Consumer experience strongly preferred
- Experience with digital retail and strong data analytics
- Diverse experience working with supporting departments, including operations, channel management, category management and finance required
- Proven track record of budget/forecast delivery
- Ability to think creatively and develop long-term plans for product launches which maximize brand awareness and profit, while considering channel conflicts
- Proven negotiation and closing skills, both on an internal and external level
- Good customer and cross functional interface capabilities; excellent presentation and influencing skills
- P&L proficiency and ability to optimize ROI
- Ability to accurately forecast demand for sales and profit growth on a micro and macro level
- Demonstrated proficiency in Microsoft Word, PowerPoint, and Outlook; advanced proficiency in Excel
- Passionate about eCommerce and the opportunities it brings to drive traffic/sales
- Proven negotiation and closing skills, both with internal and external stakeholders
- Ability to understand the Dyson brand and uphold its integrity
- Objective, enthusiastic, committed, self-motivated, tenacious!
Benefits:At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.Financial benefits:
- Dyson Matching RSP contributions
- Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
- Short-Term and Long-Term Disability
- Employee Referral Program
- Generous Dyson Product Discounts
Lifestyle benefits:
- Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
- Generous Maternity Leave Program
- Employee Assistance Program
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Dyson is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.Posted: 12 August 2024
Dyson, a global technology enterprise, is seeking a National Account Manager – Direct eCommerce in Toronto, Canada. The role involves leading sales strategies across dysoncanada.ca and collaborating with various teams to achieve objectives. Responsibilities include delivering budgets, forecasting, managing relationships, and optimizing the online shopping experience. The ideal candidate will have a Bachelor’s degree, 6+ years of account management experience, and proficiency in digital retail and data analytics. Dyson offers a competitive salary and benefits package, as well as opportunities for personal and professional development. Dyson is an equal opportunity employer committed to diversity and inclusion.
Job Description
Position: Customer Experience Specialist
Location: Toronto, ON
Our company is seeking a Customer Experience Specialist to join our team in providing exceptional service to our clients. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience at all times.
Responsibilities:
– Responding to customer inquiries via phone, email, and live chat
– Assisting customers with product information, order status, and general inquiries
– Resolving customer complaints and issues in a timely and efficient manner
– Following up with customers to ensure satisfaction and address any further concerns
– Providing feedback to management on customer trends and areas for improvement
Qualifications:
– 2+ years of customer service experience
– Strong communication skills, both written and verbal
– Excellent problem-solving abilities and attention to detail
– Ability to work in a fast-paced environment and manage multiple tasks simultaneously
– Proficiency in Microsoft Office and CRM software
If you are a team player with a passion for providing excellent customer service, we would love to hear from you. Apply now to join our dynamic team and make a difference in the lives of our customers.
Expected salary:
Job date: Wed, 14 Aug 2024 04:24:28 GMT
