Company: Herrity Law Firm
Location: Toronto, ON
Expected salary: $2000 per month
Job date: Sun, 02 Feb 2025 08:45:22 GMT
Job description: We are an established and thriving immigration firm that specializes in assisting high net worth individuals such as business managers, entrepreneurs and investors to relocate their business and family to Canada, United States and United Kingdom.Key Responsibilities:1. Engaging with clients using business and corporate video software such as Zoom and Microsoft Teams to discuss face to face with clients and promote the company’s products to prospective clients.
2. Communicating with clients through phones, email and other channels to discuss the company’s products towards gaining more clients and market the company’s products.
3. Representing the company and providing positive image making for the company at the local level, international level and wherever required as might be delegated from time to time.
4. Track and report on key performance indicators (KPIs) related to customer service activities, prepare regular reports on customer satisfaction, service levels, and any other relevant metrics for senior management, use data-driven insights to inform strategic planning and decision-making processes.
5. Handle escalated customer issues with diplomacy and tact, ensuring proper documentation and follow-through, develop and implement strategies for risk management in customer service interaction.Salary benefits : Up to $2,000 additional commissions per monthRelocation/Travel requirements : Travel not required
Contracts Lead – Teck Resources – Vancouver, BC
Company: Teck Resources
Location: Vancouver, BC
Job description: that best supports the Project objectives Work with internal groups, particularly Legal, Risk and Insurance, and the Manager, Project…Closing Date: March 2, 2025 Number of opening: 1 Job Summary The Contracts Lead, reporting to the Manager…
The job opening is for a Contracts Lead position reporting to the Manager of the Project. The role involves working closely with internal groups such as Legal, Risk and Insurance, to support the project objectives. The closing date for applications is March 2, 2025, and there is one opening available.
Position: Customer Service Representative
Location: Toronto, ON
Salary: $18.50 per hour
Our client is seeking a Customer Service Representative to join their team in Toronto, ON. The successful candidate will be responsible for providing excellent customer service to clients, answering inquiries, resolving issues, and processing orders.
Responsibilities:
– Respond to customer inquiries via phone, email, and online chat
– Provide product information and pricing to customers
– Process orders accurately and efficiently
– Investigate and resolve customer complaints in a timely manner
– Maintain a positive and professional attitude at all times
Requirements:
– High school diploma or equivalent
– 2+ years of customer service experience
– Excellent communication and interpersonal skills
– Ability to multitask and prioritize workload
– Proficient in Microsoft Office applications
If you are a customer service professional looking to join a dynamic team, apply now for immediate consideration.
Expected salary: $105000 – 147000 per year
Job date: Sun, 09 Feb 2025 01:51:27 GMT
Sr Director, AI & Data Science – Rogers Communications – Toronto, ON
Company: Rogers Communications
Location: Toronto, ON
Expected salary:
Job date: Sun, 09 Feb 2025 23:54:19 GMT
Job description: Our Technology team wakes up every day with one goal in mind – connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:Reporting to the VP, Data Science and Marketing Technology, the Sr. Director, AI & Data Science role is responsible for leading Data Science and Data Products teams to enable targeted marketing, efficient Call Center operations, accurate reporting, and optimized Digital experiences. This leader will collaborate closely with Wireless and Residential Marketing, Digital, Operations and IT teams to provide strategic business enablement and drive Data and Data Science strategy at Rogers.To be successful in this role, the Sr. Director requires strong analytical, engineering, and leadership skills, as well as an ability to work with senior leaders in a high-paced environment managing diverse activities. The Sr. Director will need to demonstrate the ability to achieve results by leading, collaborating and influencing other team members who are not within the same reporting line or functional group.What you will do:Data Science:
- Lead the development of the Data Science strategic plan and roadmap.
- Drive day-to-day operations, including PI planning, model delivery, and continuous operations of existing models and platforms.
- Implement technology improvements for platforms and tools to enable data scientists to achieve their full potential.
- Manage Scrum team responsible for ML Ops activities for over 100 data science models.
- Oversee Lab Leads in developing and delivering data science models for precision marketing and related activities.
- Align strategically with internal partners including Wireless and Residential Marketing, Digital, Operations, and IT.
- Share external views of Data Science trends and identify market benchmarks and best practices.
- Connect initiatives across business lines to identify optimization opportunities.
- Facilitate cross-functional stakeholder meetings (Data Science Council, Agile workshops, PI Planning sessions).
- Collaborate with HR to drive people, culture, and change initiatives critical to the success of the data science organization.
AI Capabilities:To ensure the success of our data science initiatives, it is essential to incorporate AI capabilities into our strategic plan. This includes:
- Developing and implementing AI-driven models to enhance targeted marketing, optimize call center operations, and improve digital experiences.
- Leveraging AI technologies to automate data processing and analysis, enabling more efficient and accurate reporting.
- Integrating AI tools to support continuous improvement and innovation in our data science and data products teams.
- Collaborating with internal and external partners to explore and adopt cutting-edge AI solutions that align with our business goals.
Data Products:
- Lead the development of the Data Products strategic plan and roadmap.
- Collaborate with Wireless, Residential, and Operations leaders to translate business needs into data assets.
- Deliver on the data product roadmap and ensure business enablement through delivered assets.
- Work with IT to ensure data quality and timeliness from source systems to the cloud.
- Participate in technology modernization projects to keep our Data platform up-to-date.
- Collaborate with Data Science teams to enable business and machine learning models.
- Explore new partnership opportunities with Digital, IT, Finance, and Product teams.
- Highlight data use cases to showcase progress for stakeholders.
- Facilitate transparent and constructive conversations to advance our Data Strategy.
What you will bring:
- 10+ years of professional experience in leading Data Science, Data or AI teams
- STEM degree: Computer Science, Math, Physics or Statistics
- Experience in Telecoms industry is preferred.
- Experience in leading large and mature Data Science and Data Products organizations
- Demonstrated experience in collaborative leadership to motivate cross-functional teams.
- Proven ability to effectively and independently manage multiple simultaneous initiatives within a fast-paced environment
- Highly organized and detail-oriented
- Strong business sense to help drive prioritization decisions
- Excellent communication (written and verbal) and interpersonal skills
- Excellent presentation and facilitation skills
- Passionate to drive change and initiator of change
- Excellent problem solving and analytical skills
- Ability to deal with ambiguity and to turn concepts into plans
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Advertising & Analytics
Requisition ID: 319025At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Posting Notes: Technology
The Technology team at Rogers focuses on connecting Canadians to what matters most, supporting 30 million Canadians monthly. They lead large-scale technology projects shaping the future of technology in Canada. A Sr. Director, AI & Data Science role is open to lead teams enabling targeted marketing, efficient operations, accurate reporting, and optimized digital experiences. Responsibilities include leading data science strategic planning, implementing AI capabilities, and developing data products. The ideal candidate will have 10+ years of experience leading data science or AI teams, a STEM degree, telecom industry experience, and strong leadership and analytical skills. A background check is required. Rogers values diversity and inclusion in the workplace.
Assistant Manager (05066) 10039 S. Orange Ave, Orlando – Domino’s Pizza – Orlando, FL
Company: Domino’s Pizza
Location: Orlando, FL
Expected salary:
Job date: Tue, 04 Feb 2025 23:46:07 GMT
Job description: The Marketing Profitability role is a key position within our organization that focuses on driving revenue and ensuring the success of our marketing strategies. This role requires a strong understanding of marketing tactics, financial analysis, and strategic decision-making to optimize profitability.
There is significant room for advancement within this role, as many of our team members who started as delivery drivers have grown into successful marketing professionals. This job offers the opportunity to learn and grow within the organization while making a direct impact on the company’s bottom line.
SGS – Laboratory Technician (Remote Mine Site) Assayer – Gogama, ON
Company: SGS
Location: Gogama, ON
Expected salary:
Job date: Tue, 04 Feb 2025 23:54:16 GMT
Job description: Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionType of employment: Permanent; Shift work required (Days and Nights); DIDO (Côté Gold mine site near Gogama, ON) – Shuttle bus from Sudbury or Timmins, ON
Business Line: SGS Natural Resources, Minerals – Geochemistry
Reporting to: Supervisor; Laboratory ManagerSUMMARYThe Laboratory Technician (Geochemistry) under general supervision performs laboratory tests to determine chemical and physical characteristics or composition of solid, liquid, or gaseous materials for such purposes as quality control, process control, or product development by performing the following duties.This is a drive in drive out position. You will be required to drive to one of the shuttle depots that brings you into the Cote Gold site, stay for 2 weeks at the accommodations provided, work 12 hour day/night shifts, then drive home for 2 weeks.JOB FUNCTIONS
- Performs laboratory testing, following methods as per SGS’ Standard Operating Procedures (SOP), methods and work instructions;
- Demonstrates good and safe work habits and enforces a clean working environment;
- Ensures all personal protective equipment (PPE) relevant for tasks is worn properly (ie. clean-shaven) at all times;
- Performs daily, weekly, and monthly Quality Assurance / Quality Control checks on equipment;
- Receives, sorts and logs client samples into the data base, and prepares samples’ labels;
- Lifting and carrying equipment and materials up to 23 Kilograms throughout the work day;
- Prepares a representative subsample from client sample that meets specific requirements using defined methods (Dry, Crush, Pulverize, Pressure Filter, Mix, etc.);
- Perform fire assay techniques, such as fluxing, fusing, and cupelling samples according to written procedures;
- Perform a variety of decomposition and leaching methods, these will include acid digests and others as required;
- Make basic reagents and calibration solutions as necessary;
- Verify and adjust calibrations on a variety of lab equipment including dispensers, pipettes, balances and other;
- Performs and executes methods on atomic absorption and combustion analytical instruments as per SGS’ SOPs including routine maintenance and quality guidelines and procedures;
- Accurately completes and maintains all laboratory reports;
- Archives, returns, or disposes of client samples as per established procedure;
- Keep all records and notebooks in good order including work order and equipment maintenance logs;
- Ensures all equipment and containers are organized and cleaned before and after use;
- Ensures compliance with all required local and federal safety processes and procedures;
- Train new employees on safe use and operations of equipment while following procedures;
- Performs general upkeep and housekeeping of the laboratory;
- Meet or exceed established performance expectations set by management;
- Assist other Laboratory Technicians as required;
- Performs other duties as assigned.
Qualifications
- A minimum of a high school diploma (or equivalent) is required.
- 0 – 1 years of relevant work experience required or equivalent experience through post-secondary education
- Related Diploma or Associate degree in or including some Science is preferred
- 1 – 3+ years working in industrial / laboratory / field setting is preferred
KNOWLEDGE/SKILLS/ABILITIES
- Good hand/eye coordination when handling samples & lab equipment
- Must be comfortable with numerals in order to monitor data on a computer screen.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results.
- Computer Skills: MS Office (Word, Excel, Outlook and Teams) – Intermediate user proficiency preferred
- Candidates must demonstrate excellent verbal and written communication skills including grammar and composition – Intermediate English required, advanced preferred.
- Ability to work well with others & independently.
- Proven time management skills and a strong attention to detail.
- Travel to other SGS locations or client locations may be required from time to time.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
- Ability to manage and coordinate multiple projects in a fast paced, highly professional environment.
Additional InformationSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.Accommodations are available on request for qualified candidates during each stage of the recruitment process.Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
Sales Associate (Various Departments): Part Time (TEMP) – 7259 CAMBIE VANCOUVER – Home Depot – Vancouver, BC
Company: Home Depot
Location: Vancouver, BC
Job description: and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage… customers about the whole project Using empowerment program when necessary to satisfy customers Execute daily stock…
Individuals in this position must be knowledgeable about all aspects of a project in order to effectively sell it to customers. They should be able to greet and engage customers, discussing details of the project and answering any questions. In cases where customers may have concerns or objections, they should be able to utilize an empowerment program to ensure customer satisfaction. Additionally, they are responsible for managing daily stock levels to ensure availability of project components.
Title: Senior Account Manager
Location: Toronto, Ontario, Canada
Salary: Competitive
Company: Not specified
Job Type: Full-time, Permanent
Job Description:
We are looking for a Senior Account Manager to join our team in Toronto. The ideal candidate will be responsible for managing a portfolio of accounts and serving as the primary point of contact for clients. The Senior Account Manager will work closely with clients to understand their needs and objectives, and develop strategies to meet those goals. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of the industry.
Key Responsibilities:
– Build and maintain strong, long-lasting client relationships
– Develop account strategies to achieve client objectives
– Identify new business opportunities with existing clients
– Collaborate with internal teams to deliver solutions that meet client needs
– Monitor account performance and provide regular updates to clients
– Resolve client issues in a timely and effective manner
– Stay up-to-date on industry trends and best practices
Qualifications:
– Bachelor’s degree in Business, Marketing, or a related field
– Minimum of 5 years of experience in account management or sales
– Strong communication and negotiation skills
– Proven track record of meeting and exceeding sales targets
– Ability to work effectively in a fast-paced environment
– Understanding of digital marketing and advertising concepts
If you are a results-driven Account Manager with a passion for building relationships and driving business growth, we want to hear from you! Apply now to join our dynamic team.
Expected salary:
Job date: Sun, 09 Feb 2025 03:28:48 GMT
Senior Managing Director – Vishay Precision Group – Orlando, FL
Company: Vishay Precision Group
Location: Orlando, FL
Expected salary:
Job date: Tue, 04 Feb 2025 23:48:04 GMT
Job description: The job of a Director of Sales and Marketing in a materials lab involves leading and managing the sales, marketing, operations, and engineering teams. This role includes developing strategic initiatives to maximize market potential and profitability within budget constraints. The Director oversees all functions related to sales, business development, and marketing, working to drive growth and success for the company. This position requires strong leadership skills, industry knowledge, and the ability to effectively collaborate with various teams to achieve business objectives.
BenchSci – Associate Enterprise Scientific Liaison (Remote) – Toronto, ON
Company: BenchSci
Location: Toronto, ON
Expected salary:
Job date: Sun, 15 Dec 2024 00:31:13 GMT
Job description: We are looking for a Senior Enterprise Scientific Liaison to join our growing Customer Success Team. As a thought leader in your craft, you will bring your scientific expertise and experience to help top Pharma scientists advance medicine, and will play an active role in transforming the BenchSci service model.BenchSci is a remote-first organization. At this moment, we are welcoming applicants from Canada and the US for this position.You Will:
- Become a subject matter expert of BenchSci technology and use your knowledge to communicate value to industry scientists and key account stakeholders, including executive leadership
- Build trusted relationships with customers to understand the impact BenchSci has had on their research
- Develop an understanding of your customer’s therapeutic, functional research and organizational landscape, using your scientific lense to contribute to account growth strategy
- Partner with marketing and sales to guide new product launches with customers by providing scientific consultative insights to drive impact on customer preclinical research projects
- Be the voice of the customer: collaborate cross-functionally internally at BenchSci to help improve technology features and functionality, communicate challenges and collaborate around new ideas to address the needs of your customers
- Represent BenchSci at relevant conferences, trade shows and networking events
- Stay up-to-date on new scientific and technology trends
- Support customers in the PST time zone
- Up to 30% travel may be required
You Have:
- A Ph.D. in Biology, Life Sciences or related field OR B.S. or M.S in Biology, Life Sciences or related field with 4+ years experience working at the bench as a scientist in pharmaceutical or biotech industries
- 3+ years of experience working in the pharmaceutical or biotech industries in a customer-facing role
- Translate and infuse functional and technology capabilities into scientific discussion
- The ability to navigate customer landscapes and build relationships at all levels of the scientific and operational teams
- Comfortable spending time with clients and presenting in front of audiences of varying sizes and tenure, both in-person and remotely
- Experience with making a impact through your work within the life sciences industry
- A valid passport and driver’s licence, and willingness to travel up to 30% of the time, including internationally (depending on location)
Benefits and Perks:An engaging remote-first cultureA great compensation package that includes BenchSci equity optionsA robust vacation policy plus an additional vacation day every yearCompany closures for 14 more days throughout the yearFlex time for sick days, personal days, and religious holidaysComprehensive health and dental benefits.Annual learning & development budgetA one-time home office set-up budget to use upon joining BenchSciAn annual lifestyle spending account allowanceGenerous parental leave benefits with a top-up plan or paid time off optionsThe ability to save for your retirement coupled with a company match!About BenchSci:BenchSci’s mission is to exponentially increase the speed and quality of life-saving research and development. We empower scientists to run more successful experiments with the world’s most advanced, biomedical artificial intelligence software platform.Backed by Generation Investment Management, TCV, Inovia, F-Prime, Golden Ventures, and Google’s AI fund, Gradient Ventures, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. We’re a certified Great Place to Work®, and top-ranked company on Glassdoor.Our Culture:BenchSci relentlessly builds on its strong foundation of culture. We put team members first, knowing that they’re the organization’s beating heart. We invest as much in our people as our products. Our culture fosters transparency, collaboration, and continuous learning.We value each other’s differences and always look for opportunities to embed equity into the fabric of our work. We foster diversity, autonomy, and personal growth, and provide resources to support motivated self-leaders in continuous improvement.You will work with high-impact, highly skilled, and intelligent experts motivated to drive impact and fulfill a meaningful mission. We empower you to unleash your full potential, do your best work, and thrive. Here you will be challenged to stretch yourself to achieve the seemingly impossible. Learn more about our .Diversity, Equity and Inclusion: We’re committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. Learn more about our .Accessibility Accommodations: Should you require any accommodation, we will work with you to meet your needs. Please reach out to .#LI-Remote
Program Coordinator, Screening Mammography – BC Cancer – Vancouver – Provincial Health Services Authority – Vancouver, BC
Company: Provincial Health Services Authority
Location: Vancouver, BC
Job description: programs to provide coordination and project support to the leadership. Reporting to the Screening Program Manager, the Program… project work plans to implement a new or revised policy by ensuring all program documentation affected by the change has been…
Programs are being implemented to provide support and coordination for leadership projects. The Program reports to the Screening Program Manager and works on developing project work plans to implement new policies. They ensure that all program documentation is updated to reflect any changes.
Title: Administrative Support Assistant
Location: Toronto, ON
Description:
We are seeking an Administrative Support Assistant to join our team. In this role, you will provide administrative support to ensure efficient operation of the office. The ideal candidate will be able to work with little supervision and be able to effectively communicate with clients and colleagues.
Responsibilities:
– Perform administrative duties such as filing, photocopying, and data entry
– Answer and direct phone calls
– Maintain contact lists
– Greet and assist visitors
– Assist in organizing and coordinating office activities and events
– Handle incoming and outgoing mail
– Other duties as assigned
Requirements:
– Proven experience as an administrative assistant or office admin assistant
– Knowledge of office management systems and procedures
– Proficiency in MS Office (Word, Excel, Outlook)
– Excellent time management skills and ability to prioritize tasks
– Strong communication skills
– High school diploma; additional qualifications will be a plus
If you are organized, detail-oriented, and able to work in a fast-paced environment, then we would love to hear from you. Apply now to join our team as an Administrative Support Assistant.
Expected salary: $57347 – 75628 per year
Job date: Sun, 09 Feb 2025 04:30:16 GMT
Author Engagement Manager (12 month contract) – Rakuten Kobo – Toronto, ON
Company: Rakuten Kobo
Location: Toronto, ON
Expected salary:
Job date: Sun, 09 Feb 2025 07:34:32 GMT
Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for an Author Engagement Manager to join the Kobo Writing Life team on a 12-month contract. Reporting to the Director, Kobo Writing Life (English language), the Author Engagement Manager will focus on author care and support, community growth, and marketing initiatives for Kobo Writing Life. This role is pivotal in enhancing the author experience, managing the Help Centre, and driving engagement through social media and digital marketing.Kobo Writing Life is Rakuten Kobo’s self-publishing platform, empowering independent authors worldwide. We pride ourselves on being the most author-friendly platform, helping authors reach readers globally. This role is an exciting opportunity to join a dynamic team dedicated to supporting and growing the indie author community.Responsibilities:Author Care & Support
- Oversee support to authors via Zendesk, ensuring timely and effective responses to their queries and concerns.
- Maintain and update the Help Centre with new articles, guides, and video tutorials to streamline the self-publishing process and empower authors with self-service resources.
- Collaborate with internal teams to enhance workflows for author care, ensuring a seamless and efficient experience for authors.
Community Management
- Develop and nurture strong relationships with the indie author community, acting as a trusted point of contact and advocate for their needs.
- Organize virtual events, webinars, and other initiatives to engage and support authors, fostering a sense of community and collaboration.
- Act as a liaison between authors and the KWL team, gathering feedback to inform platform improvements and ensure the author community’s voice is heard.
Marketing & Social Media
- Oversee KWL’s social media channels, working with content creators to curate engaging and relevant content to build a vibrant online presence.
- Develop and execute digital marketing campaigns aimed at growing the author audience and increasing platform visibility.
Required qualifications:
- College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs, a college/university diploma or work/project experience in the realm of digital media/content, or other books related experience (for example: experience working at a bookstore, running a book blog/Bookstagram/BookTok)
- 3-5 years relevant experience in operations and/or marketing.
- Hands on experience in Zendesk or similar support software, experience working with collaboration and work management tools (eg. ClickUp, Jira, Asana) and/or knowledge of social media advertising platforms.
- Excellent interpersonal and communication skills and proven track record of working collaboratively with different teams to solve problems.
- Flexibility and ability to juggle many projects and priorities simultaneously.
- Creative thinker with ideas on how the platform can further develop and diversify.
- Bonus: An interest in writing is a plus.
Nice-to-haves:
- We are looking for a passionate and dedicated individual who thrives in a dynamic and fast-paced environment. The ideal candidate will have a strong interest in bookselling, e-commerce, and digital reading, with a particular enthusiasm for self-publishing and supporting indie authors. Here’s what we’re looking for:
- You have experience in customer service and are adept at handling questions and concerns gracefully, while constantly asking, “How can we improve?”
- You are meticulous and detail-oriented, ensuring that all aspects of author care and support are handled efficiently and effectively.
- You are comfortable working independently and taking initiative in a team that values a “DIY” approach.
- You have experience working with Excel and Google Sheets, and an interest in analytics to inform decision-making and improve processes.
- You are confident in your computer skills and are agile in learning new programs and tools.
- You have experience in social media management and digital marketing, with a knack for creating engaging content that resonates with the target audience.
- You are passionate about building and nurturing relationships within the indie author community. You enjoy organizing events and initiatives that foster engagement and collaboration.
The Perks:
- Flexible hours and hybrid remote working environment
- Subsidized in-office lunches
- Talent and development training budget
- Free Kobo device + free weekly e-book or audiobook
- Weekly Kobo Tech University sessions
- Dog friendly office
About Rakuten Kobo Inc.Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKINDPlease submit a cover letter along with your resume when applying.
Rakuten Kobo Inc. is seeking an Author Engagement Manager to join their team for a 12-month contract. The role involves providing support to authors, managing community engagement, and executing marketing initiatives for the Kobo Writing Life platform. The ideal candidate will have relevant experience in operations and marketing, excellent communication skills, and a passion for bookselling and indie authors. The company offers a flexible working environment, development opportunities, and other perks. Applicants should submit a cover letter along with their resume.