Company: Scotiabank
Location: Toronto, ON
Expected salary:
Job date: Wed, 18 Sep 2024 06:31:55 GMT
Job description: Requisition ID: 207245Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.We are looking for an experienced Group Manager, Behavioural Design who will help elevate the practice of CX and evidence-based design within Scotiabank. As a Group Manager, Behavioural Design, you will be part of the Design Community of Practice and a team of behavioural and engagement designers, experiment and beta designers, data analysts and practitioners providing support for multiple product teams made up of designers, product managers, and engineers. You will lead a team of practitioners to be grounded in the latest applicable research, articulate target behaviours, identify barriers to target behaviours, design experiments for beta and design effectiveness, and create measurement strategies for CX, using a variety of methods to verify mental models, validate concepts, and support the ongoing development and improvement of Scotiabank digital products.Is this role right for you?Provide guidance, support, and coaching for a team.Contribute to the conversation around best practices around how to build the best software for customersAdvocate for the people who use our productsHelp develop, implement, and maintain our CX practiceAct as a thought leader in cx designWork cross-functionally with design, product management, data science, content strategy, engineering and marketingDesign and execute studies that address both user behavior and attitudes, as well as business needs, using the right methodology for the right questionsParticipate in project kickoffs, design critiques and ideation sessions. Use these and other opportunities to share findings and insights from research, and share key feedback from users.Create strategic connections with other teams to help foster customer-focused design and create opportunities to increase visibility into the team’s activities.Champions a high-performance, collaborative and supportive environment and contributes to an inclusive work environmentActively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.Behavioural audits journeys for opportunities to optimize and improve existing experiences, evaluating designs through testing, reviews, and critiquesPartners to solve complex design challenges through the lens of behavioural design in a range of contexts, including digital interactions, digital selling, digital services, physical spaces and physical productsProactively applies behavioural design to avoid dark patterns and evaluate digital experiences for design ethics and safetyGather feedback from clients and create insights for teams to take actionDesigns and conducts experiments to test the impact of designs for desired behavioural outcomes and beta testsDesigns and conducts primary, secondary and applied research through both qualitative and quantitative methods, to understand psychological, behavioural and cultural factors which influence people’s financial habits, decisions and wellbeing; creating a pathway for innovation and changeApplies behavioural science expertise across a number of active projects aimed at reimagining how we serve our customers from a human-centric viewpoint, including the three-step process: understanding behaviour and context; ideating and designing behavioural strategies and solutions; and impact evaluation and experimentationProvide oversight to three aspects of the practice: behavioural design; experiment design, and CX metrics strategies.Collaborate with and support the Head of CX Design to plan and execute annual strategic direction and programming.Do you have the skills that will enable you to succeed in this role?B.A/B.S. in a field related to human behavior, such as HCI, psychology, anthropology, sociology, communication, information science, media studies, computer science, or economics5+ years’ experience in product research and usability evaluation, design thinking and/or innovation strategiesExperience with inclusive research and behavioural designData visualization and strategic storytellingDesign strategy and Design thinking approachesCollaborating closely with designers, developers, product managers, accessibility experts, and other disciplines to design, implement, and track new products or experiencesResearch experience in a product development or service design contextHands-on experience gathering requirements, prioritizing, planning research, identifying and recruiting the perfect participants, gathering data, analyzing & summarizing results, and sharing findingsComfort making design recommendations based on research and best practicesFamiliarity with combining qualitative and quantitative dataA desire to continually experiment with and develop new methodsExamples of how you influenced teams or companies to become more people-centredA love of asking questions, seeking answers, and working with others to solve difficult design problemsin it for you?
- Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations – We value the unique skills and experiences
brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. * A hybrid-friendly work environment will provide you with the flexibility to perform at your best.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one. * Dynamic Office – Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
- Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is seeking an experienced Group Manager, Behavioural Design to enhance the practice of CX and evidence-based design within the organization. The role involves leading a team of designers, analysts, and practitioners to create effective customer experiences, conduct research, and implement design experiments. The ideal candidate should have a background in human behavior-related fields, experience in product research, and a passion for inclusive design. Scotiabank emphasizes diversity, equity, and inclusion, offering a supportive work environment and opportunities for personal and professional growth. The organization also values accessibility and provides a hybrid-friendly workplace, rewards program, and community engagement initiatives.
