CAMH – Network Quality Supervisor – 9-8-8: Suicide Crisis Helpline – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Sat, 25 Jan 2025 07:10:52 GMT

Job description: Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.To learn more about CAMH, please visit their website at:To view our Land Acknowledgment, please clickIn 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This groundbreaking new service is available 24/7/365 and accessible to everyone from coast to coast-to-coast.The 9-8-8 National Hub plays a pivotal role in providing front line service for the 9-8-8 Suicide Crisis Helpline. The 9-8-8 National Hub provides 24/7 service via phone and text modalities.The Quality Improvement Supervisor is responsible for supporting all 9-8-8 Suicide Crisis Helpline (a network of 40+ partner organizations) quality assurance and quality improvement efforts. The QI Supervisor assists and collaborates with the Quality Team to conduct quality assurance activities for the 9-8-8 network to assure that all partners are performing optimally, investigate complaints and have an awareness of issues impacting the service.Key Accountabilities

  • Assist with monitoring, analyzing and reporting on performance for the network. This includes:
  • Auditing voice and text interactions
  • Gathering statistical information for quarterly 9-8-8 partner reports
  • Assist with supervising the 9-8-8: Suicide Crisis Helpline contact response management system from a broad network perspective.
  • Monitor drafts
  • Monitor follow-up calls
  • Monitor alerts/events/trends/surges
  • Monitor callers/texter and gather information as needed to provide partner organizations with a consistent approach
  • Review 911 interventions, follow-up calls, and other essential practices to ensure consistency and adherence to best practices.
  • Conduct analysis and investigation of claims/complaints against a responder or a partner organization, including failure to adhere to recommended best practices or mandated standard operation procedures.
  • Prepare written reports, assemble data, and develop charts and graphs representing key performance indicators or other data.
  • Collaborate with other departments such as training and education to develop proactive QI activities to ensure partner organizations compliance with contracted 9-8-8’s operational and clinical key performance indicators.
  • Support IT changes to the network with consideration of responder impact.
  • Conduct testing as needed.
  • Have a sound working knowledge of 9-8-8 Suicide Crisis Helpline standard operating procedures and partner organization service level agreement requirements
  • Uphold ethical and legal standards of CAMH
  • Work cohesively alongside a team of Quality Improvement Supervisors
  • Other duties as assigned

The successful candidate will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is remote within Canada. This role works remotely from a home office set up. Supervisors are required to have a dedicated, private, workspace within their home.The successful candidate will have a post-secondary degree in a related field, combined with a minimum of 2 year Crisis/distress line responder experience. The role requires a sound knowledge of crisis intervention principles and best practices in suicide prevention, alongside a collaborative approach and the ability to work effectively within a team. Strong analytical skills, excellent organizational abilities, and meticulous attention to detail are essential. Fluency in English, both written and spoken, is mandatory, while proficiency in French is an asset. Candidates should be prepared to work flexible hours as needed by the service and possess strong computer literacy, including familiarity with 9-8-8 programs such as Genesys Cloud, Office 365, and iCarol.Please Note: These four (4) full-time, permanent positions are NOT part of any bargaining unit. This role will be Remote within Canada.Salary Range: Competitive salary and benefits.CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH – Administrative Assistant – 9-8-8 Suicide Crisis Helpline – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 00:28:37 GMT

Job description: In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, which launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to bring this high quality, evidence-based, equitable suicide prevention service to Canada.9-8-8 is currently seeking a highly motivated and experienced full-time, contract (12 months) Administrative Assistant to join our team in transforming the way people in Canada access support for suicide prevention and emotional distress. Reporting to the Director, 9-8-8, the Administrative Assistant will provide administrative and clerical support to ensure the smooth and effective operations of the department. This role will also play a pivotal function in maintaining a positive and responsive relationship with all stakeholders, collaborating with internal and external stakeholders; ensuring communications are addressed promptly and effectively aligned with 9-8-8’s high quality service standards.Key Accountabilities

  • Providing support to Chief Medical Officer and Senior Director for administrative tasks (eg: scheduling, meeting support, expense reconciliation, budgeting, scheduling travel, ordering supplies)
  • Respond to inquiries, concerns and messages on the Chief Medical Officer and Senior Director’s behalf
  • Support day-to-day operations, ensuring consistency with CAMH administrative processes and requirements
  • Preparation of confidential letters, briefing notes, reports, manuscripts, and presentations for both internal and external stakeholders.
  • Assisting the Chief Medical Officer and Senior Director on numerous initiatives with various documents, many of which will be confidential and sensitive in nature
  • Liaising with other programs and departments within CAMH such as, Finance, IMG, Procurement, and Human Resources, and external agencies as required
  • Assisting with budget planning process and expense reconciliation
  • Assisting the maintenance of statistical and financial records and reports and reconciliation of invoices including maintenance of document files and databases, ensuring confidentiality
  • Developing and implementing departmental processes, templates, forms and reports for projects as needed
  • Onboarding new staff
  • Drafting, compiling, proofreading and formatting necessary documents and communication
  • Planning, scheduling and facilitating regular meetings, events and communications
  • Supporting IT functionality within meetings (e.g. Zoom or Webex support)
  • Other appropriate tasks as requested

The successful candidate will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site, with possible hybrid elements according to CAMH’s current Remote Work Policy that is subject to change.The successful candidate will have a Post-Secondary Certificate or Diploma in Office Administration or a related discipline, combined with three (3) years of senior level administrative experience preferably in the healthcare field. You will have demonstrated ability to prioritize work effectively and efficiently with minimal supervision. Demonstrated excellent interpersonal, organizational, problem solving, and customer service skills is required as well as judgement, tact and diplomacy to handle sensitive and confidential matters. You will have excellent verbal and written communication skills with strong attention to detail. Demonstrated proficiency in the use of computer software (Microsoft Word, Excel, PowerPoint and Access) and virtual meeting applications (e.g. Zoom) is essential. The successful candidate must have creative problem-solving and organizational skills and be able to work independently and effectively in a multidisciplinary team environment and with individuals from diverse backgrounds. Bilingualism (French/English) or proficiency in a second language is an asset.CAMH is a Tobacco-Free Organization.CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).We encourage people from all backgrounds to apply to our positions. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.

Project Coordinator, Mental Health Crisis Response Education and Applied Training – Wilfrid Laurier University – Brantford, ON

Company: Wilfrid Laurier University

Location: Brantford, ON

Expected salary: $41.09 – 43.44 per hour

Job date: Fri, 08 Nov 2024 00:28:59 GMT

Job description: Faculty of Human and Social Sciences on the Brantford campus of Wilfrid Laurier University, the primary role of the Project Co…-term goals of the MHCR. The Project Co-ordinator is responsible for MHCR communications, budget management, project…

IT Project Manager 9-8-8 Suicide Crisis Helpline – Enterprise Project Management Office – CAMH – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Sun, 13 Oct 2024 05:26:47 GMT

Job description: The CAMH Enterprise Project Management Office (EPMO) is currently seeking an IT Project Manager for a full-time… Crisis Helpline project sponsors for project deliverables. The Project Manager will primarily work on IT-related tasks…

Manager, Data Operations, 988 Crisis Service – IMG – CAMH – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Sat, 21 Sep 2024 06:33:26 GMT

Job description: Reporting to the Director, Data and Reporting, the full-time, contract (12 months) Manager, Data Operations for the 9-8… Manager, Data and Analytics leads a dedicated team of data engineers, analysts, and visualization experts in designing…

Canadian Mental Health Association – Senior Manager, Crisis Services – Peterborough, ON

Company: Canadian Mental Health Association

Location: Peterborough, ON

Job description: . Position Summary: This leadership role guides and develops our Crisis Services portfolio at CMHA HKPR. The Senior Manager…, promoting the agency and the delivery of agency services. The Senior Manager of Crisis Services and Clinics is responsible…
The Senior Manager in this leadership role is responsible for guiding and developing CMHA HKPR’s Crisis Services portfolio. They are also responsible for promoting the agency and overseeing the delivery of agency services. Additionally, the Senior Manager is responsible for Crisis Services and Clinics within the organization.
Position: Retail Sales Associate

Location: Toronto, Ontario

Job Type: Full-time

Salary: $15 – $20 per hour

Job Description:

Our company is seeking a Retail Sales Associate to join our team at our busy Toronto location. The ideal candidate will have a passion for customer service and sales, as well as be familiar with our products and services. Responsibilities include greeting customers, assisting with purchases, processing payments, and maintaining a clean and organized store environment. The successful candidate will possess excellent communication skills, be detail-oriented, and have the ability to work in a fast-paced retail setting. Previous retail sales experience is preferred. If you are a motivated individual looking to join a dynamic team, we want to hear from you. Apply now!

Expected salary:

Job date: Fri, 09 Aug 2024 06:17:02 GMT

Aon – Crisis Management Broker – Toronto, ON

Company: Aon

Location: Toronto, ON

Job description: and political risk insurance. Prepare and present marketing proposals for renewals and new business Negotiate with underwriters…
The content discusses the importance of political risk insurance in mitigating risks for businesses operating in uncertain political environments. It emphasizes the need to prepare and present marketing proposals for renewals and new business to secure appropriate insurance coverage. Additionally, the content highlights the importance of negotiating with underwriters to ensure favorable terms and conditions in the insurance policies.
Position: Medical Receptionist

Location: Toronto, ON

We are currently seeking a Medical Receptionist to join our team in Toronto. The ideal candidate will be responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.

Responsibilities:
– Answer phones and transfer to the appropriate staff member
– Welcome guests in a professional and friendly manner
– Handle company inquiries both in person and on the phone
– Sort and distribute mail
– Schedule appointments
– Assist with other administrative tasks as needed

Qualifications:
– Experience working in a medical office preferred
– Excellent communication skills
– Strong organizational skills
– Ability to multitask
– Proficient in Microsoft Office Suite

If you are a highly motivated individual with a passion for providing excellent customer service, we encourage you to apply for this position. Please submit your resume and cover letter for consideration.

Expected salary:

Job date: Sun, 09 Jun 2024 07:43:33 GMT

Manager – Business Continuity & Crisis Management – Toronto – Toronto, ON


Company: Deloitte

Location: Toronto, ON

Job description: one of Canada’s top employers? Join one of the dynamic teams at Deloitte! What will your typical day look like? The Manager… programs are built. This position will allocate time supporting both national and regional programs. The Manager…

Expected salary:

Job date: Fri, 24 Nov 2023 05:16:25 GMT

Apply for the job now!

Manager, Crisis & Resilience – Toronto – Toronto, ON


Company: Deloitte

Location: Toronto, ON

Job description: has: A minimum of 6 years of client project implementation or delivery experience A minimum of 3 years of experience as a project manager… to join us. What will your typical day look like? As a Manager, Crisis & Resilience you will (co-)lead, manage and coach a diverse team of talented…

Expected salary:

Job date: Mon, 31 Jan 2022 23:30:08 GMT

Apply for the job now!