Sr. Product Manager, Digital Experience – Momentum Financial Services Group_new – Toronto, ON

Company: Momentum Financial Services Group_new

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:16:04 GMT

Job description: Company DescriptionMomentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we’ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 500 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.Job DescriptionGENERAL FUNCTIONMomentum Financial Services Group (MFSG) is seeking a Senior Product Manager, Digital Experience, to join our growing team and play an instrumental role in our digital transformation journey.Reporting to the Director of Digital Channels, this role will support the strategic development and execution of MFSG’s omnichannel customer experience, spanning mobile, online, and in-store solutions. The ideal candidate will bring expertise in omnichannel experiences and mobile app, web and secure channel development, enabling a cohesive and customer-centric digital ecosystem. This is a key opportunity for an experienced digital product manager to shape impactful customer journeys and contribute to the innovation of financial services at MFSG.This role offers an exciting opportunity to directly impact MFSG’s digital transformation and omnichannel experience. As MFSG continues to evolve, this position has strong potential for growth and the chance to play a pivotal role in shaping the future of digital financial services.DUTIES/RESPONSIBILITIES

  • Strategic Planning and Roadmap Development
  • Collaborate with the Director of Digital Channels on three-year strategic plans for MFSG’s digital properties, including the Branch Digital platform, Mobile App, public websites and secure online applications.
  • Contribute to the identification and prioritization of high-impact features for mobile, such as new product integration and capability development, to enhance customer engagement and satisfaction.
  • Balance short-term, high-impact wins with a long-term roadmap that aligns with MFSG’s digital transformation goals and drives customer acquisition, retention, and loyalty.
  • Customer Journey and Omnichannel Experience Optimization
  • Define, map, and implement optimization strategies to enhance customer journeys across digital (online and mobile), in-store, and phone channels, focusing on personalization, ease of use, engagement, and conversion optimization.
  • Drive initiatives to create a seamless, integrated omnichannel experience that ensures smooth transitions between digital and physical touchpoints.
  • Collaborate with cross-functional teams to deliver a cohesive, customer-centric journey, elevating satisfaction and loyalty across MFSG’s online, in-store, and phone channels.
  • Mobile App Experience
  • Lead the creation of a compelling, user-friendly mobile app experience in close partnership with the App Product Owner, IT, and Marketing teams.
  • Develop strategies to increase app downloads, user engagement & product sales, working with Marketing to deliver impactful campaigns that attract and retain mobile users.
  • Coordinate with IT for technical integrations that enhance the app’s functionality and customer experience, ensuring alignment with MFSG’s broader digital objectives.
  • Customer-Centric Roadmap and Product Vision
  • Build and maintain a customer-centric product roadmap that aligns with the Director’s strategic vision for digital transformation, supporting personalized, seamless transitions across channels.
  • Utilize data and customer insights to inform the roadmap, focusing on features and functionalities that enhance engagement, retention, and lifetime customer value.
  • Cross-Functional Collaboration with Marketing and IT
  • Drive initiatives that ensure consistent messaging and functionality across all channels, in partnership with Marketing and IT teams.
  • Support the development and execution of omnichannel strategies that align with MFSG’s overall digital transformation objectives, delivering a unified customer experience across digital and physical touchpoints.

QualificationsEDUCATION

  • Bachelor’s degree or equivalent work experience

EXPERIENCE

  • 7+ years of experience in digital product management, with a strong background in omnichannel experience design and mobile app development.
  • Proven expertise in customer journey optimization and the ability to lead initiatives that bridge digital and in-person touchpoints.
  • Passionate about digital customer experience and driven to fix and improve digital products and services.
  • Demonstrated success in working collaboratively with cross-functional teams, particularly with Marketing and IT, to ensure seamless integrations and drive digital adoption.

SKILLS

  • Strong analytical skills with experience in building data-driven product roadmaps that support customer engagement, personalization, and retention.

Additional InformationWe invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.All your information will be kept confidential according to EEO guidelines.

Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America with over 500 retail locations. They are seeking a Senior Product Manager, Digital Experience, to drive their digital transformation and improve customer experiences across mobile, online, and in-store platforms. The ideal candidate will have experience in omnichannel experiences, mobile app development, and customer journey optimization. This role offers the opportunity to shape the future of digital financial services and grow within the organization. The company values diversity and offers training and development programs for employee success. If you are passionate about digital customer experience and looking to advance your career, apply today.

Senior Manager, Customer Experience – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:02:40 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.As a seasoned CXM leader dedicated to customer advocacy and skilled in technical measurement, you will integrate customer listening posts within our products and services. This will keep eBay closely connected to customer feedback and enable the transformation of insights into actionable strategies.This role requires more than just strategic oversight; it demands a proactive, hands-on approach to data analysis, insight generation, storytelling, and the implementation of innovative listening and feedback mechanisms! Your ability to meticulously handle details while maintaining a focus on overarching goals is essential for driving eBay’s success and improving customer and stakeholder happiness!Key ResponsibilitiesInitiate and deliver the CX team’s key strategic efforts to mature the program and expand insight collection capabilities, including the development of short and long-term engagements.Define and drive the implementation of CXM initiatives in alignment with the overall strategy, collaborating closely with cross-functional teams and external vendors to ensure timely and successful delivery.Develop, maintain, and optimize robust listening post strategies and feedback gathering practices using eBay’s CXM platform to its full potential.Design, implement, and improve surveys and CXM programs for new and existing listening posts.Collaborate closely with business partners to set objectives, define success metrics, and build delivery roadmaps for CXM initiatives, ensuring partner accountability and effective program governance.Employ industry standard processes to lead strategic discussions with business teams, advocating for improved listening strategies and practices that advise decision-making processes.Handle and optimize our CX management platform for efficient data collection, analysis, and reporting.Lead all aspects of vendor relationships, coordinating efforts across teams and acting as a liaison between external and internal partners to facilitate flawless teamwork.Qualifications:10+ years of experience in Customer Experience or Voice of the Customer program management, customer success, or similar rolesProven experience in implementing CXM programs, infrastructure, processes, and technology, including proficiency with CXM platforms like QualtricsProven success in owning program strategy and delivering end-to-end solutionsKnowledge of customer experience software and tools (e.g. Medallia, Qualtrics)Knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)Experience designing surveys for CX/VoC programs, including transactional and relationship surveysStrong capability in leveraging data-driven insights to guide strategic discussionsExperience leading and developing teams of 3+ CXM individualsA track record of defining program requirements and completing defined roadmapPreferred Qualifications:Degree or equivalent experience in Management, Business, Marketing, Economics, or a related field of studyExperience working with Qualtrics solutions / Qualtrics certificationsExperience working in an omni-channel CX team passionate about the entire customer journeyCustomer experience management certificationsCustomer journey mapping experiencePlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is seeking a seasoned Customer Experience Management (CXM) leader to integrate customer feedback into their products and services. The role involves developing and implementing CXM initiatives, optimizing feedback gathering practices, collaborating with cross-functional teams, and leading vendor relationships. Qualifications include 10+ years of experience in CX or VoC program management, proficiency with CXM platforms like Qualtrics, and knowledge of best practices and metrics. Preferred qualifications include a degree in a related field, experience with Qualtrics solutions, and customer journey mapping experience. eBay is an equal opportunity employer committed to ensuring digital accessibility for people with disabilities.

Guest Experience Supervisor – Pursuit – Vancouver, BC

Company: Pursuit

Location: Vancouver, BC

Job description: Manager, your duties include, but are not limited to: Coordinate fun, engaging, efficient and safe movement of guests… Assist Guest Experience Manager, Operations Manager, Guides, Operators, other Supervisors and team members…
The manager’s duties include coordinating the movement of guests, assisting other staff members, and ensuring a fun and safe experience for all visitors.
Job Title: Production Assembler

Location: Toronto, ON, Canada

Salary: $15 – $18 per hour

Job Description:

We are seeking a reliable and detail-oriented Production Assembler to join our team. The ideal candidate will be responsible for assembling parts in a fast-paced manufacturing environment. The Production Assembler will work closely with teammates to ensure quality control standards are met and production goals are achieved.

Responsibilities:
– Assemble parts according to blueprints and specifications
– Inspect parts for quality control
– Follow safety guidelines and procedures
– Meet production quotas and deadlines
– Maintain a clean and organized work area

Qualifications:
– High school diploma or equivalent
– Previous experience in a manufacturing or production setting
– Strong attention to detail
– Ability to work as part of a team
– Basic math and measurement skills

If you are a motivated individual who thrives in a fast-paced environment, we want to hear from you. Apply now to join our team as a Production Assembler.

Expected salary: $20.15 per hour

Job date: Fri, 20 Dec 2024 04:48:11 GMT

Senior Consultant, Client Experience Measurement – CIBC – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 04:37:09 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingThe Enterprise Client Experience team is responsible for galvanizing CIBC into improving CX and building a base of loyal clients who will refer CIBC to their family and friends. Within Enterprise CX is the Client Experience Measurement Team (CXMT), a small centralized group of market research specialists responsible for conducting on-going NPS surveys among CIBC clients and providing actionable insights/analyses to remove/reduce client irritants or pain-points. The team also provides NPS and CSAT consulting expertise in the development of corporate, segment and line of business CX strategy and actioning.The Senior Consultant, CX Measurement is a key member of the CXMT who partners with channels and partners from across CIBC, ensuring that they continuously receive, understand and action the Voice of Client. They are the trusted advisor and subject matter expert in CX and Research for their partners. In this role, they deliver specialized research studies to our LOB partners to identify client needs, and to better understand client attitudes and behaviours. Building compelling insights from this research, the Senior Consultant collaborates with partners to understand the feedback and to help drive change that delivers better Client Experience.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How you’ll succeed

  • Strategic advisory and relationship development – Work cross functionally with our channel leaders, using CX data and insights, to influence their CX plans and priorities needed to deliver a client focused agenda.
  • Liaise with various LOB partners across CIBC (e.g., Retail, Contact Centre, Digital) to ensure strategic alignment with CX improvement.
  • Build and manage InTouch surveys for stakeholder teams, ensuring that insights generated from the these surveys identifies top CX irritants, enables actioning, and monitoring of improvements.
  • Work in partnership with channel CX teams to integrate insights to create one client story.
  • Consult with stakeholder teams to proactively identify their insights needs and conduct primary research through primary research.
  • Data collection and analysis – Seamlessly execute surveys by managing back-end operations of the programs.
  • Research and implement new and innovative methodologies and techniques to improve the quality of client insights.
  • Conduct in-depth analysis of client experience data that leads to actionable insights.
  • Tackle complex and ambiguous scenarios in a structured manner to enable meaningful analyses leading to uncovering root causes and material insights.
  • Build impactful, visually engaging and easy-to-understand reports and presentations to drive action.
  • Client advocacy – Ensure the Voice of Client (VOC) is present during key decisions impacting the experience we deliver to our clients.
  • Identify opportunities and advocate to improve the client experience as a CX subject matter expert.
  • Proactively identify areas of opportunity to further embed client centricity across our LOBs.
  • Communications – Evangelize and socialize NPS system and CX insights throughout the entire organization to build a consumer obsessed and empathic culture.
  • Present CX trends, insights, updates and recommendations to channel partners.
  • Cross-functional relationships – The Senior Consultant will interact, and build relationships with multiple stakeholder across the bank including: Business leaders in their portfolio, CX team members (as well the broader Purpose, Brand and Marketing team), team members within the CXMT, members of other internal research and insights teams, as well as external insights and research partners.

Who you are

  • You have an Undergraduate Degree in Science, Engineering, Business or related discipline. MBA preferred.
  • You can demonstrate experience in, and solid understanding of, CX and NPS programs.
  • 5-7 years consumer insights or market research experience, with experience in both qualitative and quantitative insights work. Client-side experience preferred. It’s an asset if you have Financial services experience (but not mandatory).
  • Extensive experience in building strategic partnerships with critical internal stakeholders and leading insights planning and development with those stakeholders.
  • Proven track record of actionable insights work, including compelling and motivating storytelling and action planning.
  • Proven track record of insights and research management, from scoping through to report development and presentation.
  • Advanced Communication Skills – both written and verbal. Ability to effectively adjust messaging for senior executives as well as for front line staff.
  • You’re motivated by collective success. You are passionate about working across teams and breaking silos.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 33rd FloorEmployment Type RegularWeekly Hours 37.5Skills Actionable Insights, Business, Client Counseling, Conducting Surveys, Customer Experience (CX), Data Analysis, Identifying Opportunities, Market Research, Primary Research, Research Data

CIBC is looking for a Senior Consultant, CX Measurement to join their Enterprise Client Experience team. The team focuses on improving customer experience through NPS surveys and actionable insights. The Senior Consultant will work closely with various LOB partners to understand client needs and behaviors, conduct research, and drive change for a better customer experience. The role requires experience in CX and NPS programs, market research, and building strategic partnerships. CIBC offers a competitive salary, benefits, and opportunities for growth and development. The ideal candidate will have strong communication skills, be a team player, and align with CIBC’s values of trust, teamwork, and accountability.

Representative, Marketing – Experience Strategy & Development – Universal Parks & Resorts – Orlando, FL

Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Wed, 18 Dec 2024 00:52:14 GMT

Job description: The Representative will work closely with the marketing team to help develop and enhance various destination experiences, such as attractions, events, and add-ons, to align with the overall marketing strategy for Universal Destinations & Experiences. This role involves collaborating with stakeholders to ensure that the destination offerings are in line with the company’s goals and objectives. The Representative will play a key role in creating engaging and memorable experiences for visitors while driving brand awareness and loyalty. Strong communication and organizational skills are essential for success in this position.

Product Owner (Digital Customer Experience) – Nova Scotia Power – Halifax, NS

Company: Nova Scotia Power

Location: Halifax, NS

Expected salary:

Job date: Fri, 20 Dec 2024 01:03:39 GMT

Job description: digital/interactive/mobile marketing or customer experience space including directing the user experience…The Opportunity: Company, Department: Nova Scotia Power, Reg. Marketing Location: Halifax, NS Type of Employment…

The content discusses the opportunity for a digital/interactive/mobile marketing or customer experience role at Nova Scotia Power’s Marketing department in Halifax, NS. The position involves directing the user experience in order to enhance customer engagement and satisfaction. It is a full-time position.

Job Description:

Security Guard

Location: Toronto, ON

Our company is looking for a professional Security Guard to protect our premises, assets, and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions.

Responsibilities:
– Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, permitting entry, and exit.
– Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers.
– Control traffic by directing drivers.
– Complete reports by recording observations, information, occurrences, and surveillance activities.

Qualifications:
– High school diploma or equivalent.
– Valid Security Guard license.
– Ability to handle physical workload.
– Strong attention to detail.
– Excellent written and verbal communication skills.

If you meet the above qualifications and are interested in joining our team, please apply now.

Director, Client Experience Management – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Tue, 17 Dec 2024 23:43:16 GMT

Job description: Requisition ID: 212963Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.We are on a mission to transform our client experience function into a key value driver for Scotiabank. The Client Experience Management Office (XMO) is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession.As a Director Client Experience Management, you will play an active role in the XMO team focusing on creating and driving global best practice. You will contribute to the long-term Canadian Banking client strategy, proactively collaborating with Channel and Product leaders, Marketing, and other key stakeholders to deliver great experiences that fuel market growth.Is this role right for you? In this role, you will:

  • Develop and implement a comprehensive CX Strategy for the Canadian Bank that aligns with the organization’s goals, ensuring a seamless and positive client experience across all touchpoints.
  • Oversee the design and optimization of customer journeys, utilizing data and feedback to continuously improve the customer experience.
  • Build out the CX blueprint and provide expertise for business owners to align to the blueprint, supporting mapping, assessment and CX design for our priority journeys.
  • Oversee and manage the business case process for all initiatives and programs impacting Client Experience across the Canadian Bank to prioritize, ensure alignment and reduce overlap.
  • Facilitate the coordination and sequencing of Client Experience initiatives at the Value Realization Committee (VRC)
  • Develop a prioritization framework for CX initiatives, balancing short-term and long-term goals, and coordinating with key stakeholders to ensure clarity and alignment.
  • Lead and influence senior leadership to identify and align on highest value CX opportunities to realize the strategic objectives of the Channel and organization.
  • The Director will drive higher customer satisfaction, retention, and business growth by creating and managing the CX strategy.
  • Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.
  • Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.

What’s in it for you?

  • Bachelor’s degree in Business, Marketing, Analytics, or a related field
  • 10+ years of relevant experience in Client Experience and/or Strategy implementation & execution
  • Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
  • Strong background in client research and analytics techniques, client strategy, process improvement, human-centered design, and performance management
  • Track record of analytical, data-driven, and client-centric decision-making skills.
  • Ability to translate business objectives and strategic investments into actionable plans that positively impact profit and performance.
  • Ability to thrive in a fast-paced and ambiguous environment, collaborating across functions and adapting to a rapidly changing organization.
  • Exceptional communication and relationship-building abilities across all levels of the organization, with the ability to collaborate effectively with cross-functional teams.
  • Critical thinker, problem solver
  • Results, KPI and accountability-oriented

Agile, persuasive, and resilientWhat’s in it for you?

  • Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank is seeking a Director Client Experience Management to help drive growth and retention by delivering exceptional client experiences. The role involves developing and implementing a comprehensive CX strategy, overseeing customer journeys, managing business cases, and coordinating CX initiatives. The ideal candidate will have a strong background in client experience and strategy implementation, excellent communication skills, and the ability to collaborate across functions. Scotiabank places value on diversity, equity, and inclusion, and offers opportunities for career development, competitive rewards, and community engagement. Candidates interested in the role must apply online.

Director, Client Experience Management – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Dec 2024 04:08:16 GMT

Job description: Requisition ID: 212963Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.We are on a mission to transform our client experience function into a key value driver for Scotiabank. The Client Experience Management Office (XMO) is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession.As a Director Client Experience Management, you will play an active role in the XMO team focusing on creating and driving global best practice. You will contribute to the long-term Canadian Banking client strategy, proactively collaborating with Channel and Product leaders, Marketing, and other key stakeholders to deliver great experiences that fuel market growth.Is this role right for you? In this role, you will:

  • Develop and implement a comprehensive CX Strategy for the Canadian Bank that aligns with the organization’s goals, ensuring a seamless and positive client experience across all touchpoints.
  • Oversee the design and optimization of customer journeys, utilizing data and feedback to continuously improve the customer experience.
  • Build out the CX blueprint and provide expertise for business owners to align to the blueprint, supporting mapping, assessment and CX design for our priority journeys.
  • Oversee and manage the business case process for all initiatives and programs impacting Client Experience across the Canadian Bank to prioritize, ensure alignment and reduce overlap.
  • Facilitate the coordination and sequencing of Client Experience initiatives at the Value Realization Committee (VRC)
  • Develop a prioritization framework for CX initiatives, balancing short-term and long-term goals, and coordinating with key stakeholders to ensure clarity and alignment.
  • Lead and influence senior leadership to identify and align on highest value CX opportunities to realize the strategic objectives of the Channel and organization.
  • The Director will drive higher customer satisfaction, retention, and business growth by creating and managing the CX strategy.
  • Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.
  • Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.

What’s in it for you?

  • Bachelor’s degree in Business, Marketing, Analytics, or a related field
  • 10+ years of relevant experience in Client Experience and/or Strategy implementation & execution
  • Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
  • Strong background in client research and analytics techniques, client strategy, process improvement, human-centered design, and performance management
  • Track record of analytical, data-driven, and client-centric decision-making skills.
  • Ability to translate business objectives and strategic investments into actionable plans that positively impact profit and performance.
  • Ability to thrive in a fast-paced and ambiguous environment, collaborating across functions and adapting to a rapidly changing organization.
  • Exceptional communication and relationship-building abilities across all levels of the organization, with the ability to collaborate effectively with cross-functional teams.
  • Critical thinker, problem solver
  • Results, KPI and accountability-oriented

Agile, persuasive, and resilientWhat’s in it for you?

  • Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank is seeking a Director of Client Experience Management to drive growth and retention by delivering exceptional client experiences. The role involves developing and implementing a comprehensive CX strategy, overseeing customer journeys, managing initiatives impacting client experience, and influencing senior leadership to identify high-value CX opportunities. The ideal candidate will have 10+ years of experience in client experience and strategy implementation, strong analytical skills, and the ability to collaborate effectively across functions. Scotiabank values diversity, equity, and inclusion, and offers opportunities for upskilling, community engagement, and competitive rewards. The bank is committed to creating an inclusive and accessible environment for all employees.

Manager of Events and Events Experience – GoodLife Fitness – Toronto, ON

Company: GoodLife Fitness

Location: Toronto, ON

Expected salary: $71000 – 107000 per year

Job date: Fri, 13 Dec 2024 23:08:43 GMT

Job description: canfitpro – Manager of Events & Event Experience About canfitpro canfitpro is the largest provider of education… planning and strategic goals by analyzing historical data and planned strategic initiatives to project monthly financial goals…

Service & Experience Designer – Accenture – Toronto, ON

Company: Accenture

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Dec 2024 07:44:26 GMT

Job description: We Are:Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at:Our mission within our Design Experience practice is to make people’s lives better and drive sustainable growth for clients by reimagining industries, value propositions, products and services, and operating models. Globally, we are a community of 2,000 designers, strategists and innovative brains working across geographic boards with the same mission. With expertise in human-centered design, growth strategy, business, service, and interaction design, customer and employee experience, organization design, and venturing and incubation, we design holistic experiences that resonate and evolve with its users, supporting brand values across a wide variety of touchpoints.At Accenture Song, Service & Experience Design are at the heart of our design process. Our service and experience designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences across digital and physical channels.The Work:As a Service & Experience Designer you will contribute to interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.Participate in and occasionally lead service and experience design activities, including client workshops, user interviews, and creative brainstorms.Collaborate with our strategy, business design, and product design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.Making ideas tangible for your client through visual storytelling and service design techniques.Drive a user-centered design process that spans all phases of development, from framing a service opportunity to coordinating service delivery implementation.Explain, discuss, and justify design decisions eloquently. Give effective feedback and direction to other team members.Frame and tell the story of design solutions, explaining the teams thinking and rationale in a compelling way. Contribute to the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation.Own service and experience design deliverables such as behavioural customer segmentation, experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.Advance the practice of Service and Experience Design as a discipline and practice, building and pulling in state-of-the-art methods from external and internal expertise.Be a service and human-centered design ambassador within Accenture and the broader design community, attending and helping to plan practice and community events, workshops, and conferences. Contribute to articles, books, and other media on behalf of Accenture Song.Here’s what you need:3 + years of in-depth knowledge and experience in design research, interaction design, and service design across varied users, business problems, and digital and physical touchpoints.3+ years of experience driving and applying user-centered design processes and activities.2+ years of experience planning, designing, facilitating, and synthesizing workshops.2+ years creating experience maps, user journeys and service blueprints, interaction models, user flows, and wireframes.2+ years’ experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.Knowledge of and curiosity about technology and its impact on design solutions.Understanding of areas of specialization within the greater design landscape, including but not limited to Business Design, Growth Strategy, Product Design, Visual Design, and Content Design.Willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset.Ability to create and lead teams through the creation of experience maps, user journeys and service blueprints, interaction models, process documentation, and workflows.A minimum of a high school diploma or GED is required for this positionEnglish is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.Eligibility to obtain Security Reliability clearance in a reasonable timeframeBonus points if:You’re composed in high-pressure situations with a “big-picture” perspectiveBachelor’s degree or equivalent experience in a related field.Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, Figma, Axure, Confluence, ADO or JIRA is a plus.Accustomed to working collaboratively with customers and cross-functional team members.You are a bilingual in French and EnglishAbout AccentureAccenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.

The content outlines Accenture’s capabilities in accelerating growth for clients through sustained customer relevance. They offer services in growth, product, and experience design, technology platforms, creative media, and marketing strategy. The Design Experience practice focuses on making people’s lives better and driving sustainable growth for clients through innovative design strategies. They are looking for Service & Experience Designers with expertise in interaction design, service design, and user-centered design processes. The role involves conducting research, generating concepts, facilitating workshops, and creating visual storytelling. Candidates should have at least 3 years of experience in design research and interaction design, with knowledge of technology and specialization in various design areas. Accenture values inclusion and diversity and offers accommodation for persons with disabilities or religious observances. Candidates are encouraged to apply if they meet the desired qualifications and are willing to travel when needed.