Solution Sales Expert – Data Center Segment – Schneider Electric – Toronto, ON – Mississauga, ON

Company: Schneider Electric

Location: Toronto, ON – Mississauga, ON

Expected salary:

Job date: Sat, 31 May 2025 02:34:36 GMT

Job description: Job Description:What will you do?As a Solution Sales Expert, you will work closely with the sales team, your Solution Sales Expert counterparts and other business units to bring a differentiating value proposition to your specific segment, leveraging Schneider Electric’s entire portfolio of offerings. This position has a national coverage and will focus on the Data Center segments with the objective to grow Power System’s presence in this specific sector.Your core responsibilities will be to define and drive Power System business development activities for Data Center segment.Given the dynamic and evolving nature of this position, additional tasks may arise as the role develops and organizational needs shift. Your key activities will include, but will not be limited to:

  • Develop and execute account planning.
  • Develop and maintain contact across the different Go to Market.
  • Identify and develop large project pursuit strategy.
  • Maintain opportunities pipeline, log in the company CRM, and follow the Customer Project Process (CPP)
  • Work closely with all functions to meet specific financial objectives for the segment.
  • Ensure account, segment, and offer documentation is available.
  • Identify and participate in industry organization and events.
  • Assist customers with the final design of power systems by providing technical expertise and optimization.
  • Support the segment in pre-sales and customer sales activities (presentations, demonstrations, understanding customer needs).
  • Evaluate proposals (solution design and orientation, offering alignment and risk assessment).
  • Evaluate products. Support strategy and marketing by providing advice, content and product input/comments for the roadmap.
  • Monitor, analyze and evaluate market trends, customer behavior and competitor activity to identify market opportunities, adapt strategy and marketing plans to respond to changing market and competitive conditions.
  • Maintain sound knowledge of competitor activities, presence and influence in the market and targeted customer.
  • Use commercial and financial knowledge to create value propositions.
  • Demonstrate Schneider’s value proposition as a digital partner in sustainability and efficiency, as well as our digital transition.

This is a national position and candidates from locations across Canada will be considered for this role.What qualifications will make you successful for this role?We know skills and competencies show up in different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

  • Experience and solid understanding of the Data Center sector.
  • 8+ years commercial or business development experience.
  • Degree or diploma in Electrical Engineering or relevant technical experience
  • Knowledgeable in electrical distribution, medium and low voltage projects.
  • Develop product expertise for in-depth application use case reviews.
  • Demonstrated presentation and negotiation skills.
  • Excellent collaboration and organization skills, ability to effectively influence and collaborate with team members.
  • Ability and willingness to travel up to 50% across Canada.
  • P Eng. designation (asset)
  • For Quebec-based candidates functional French is required.

Let us learn about you! Apply today.You must submit an online application to be considered for any position with us.#LI-HybridLooking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Job Summary: Solution Sales Expert at Schneider Electric

Role Overview:
The Solution Sales Expert will collaborate with the sales team and various business units to enhance Schneider Electric’s Power System offerings in the Data Center segment across Canada. The main goal is to drive business development and growth in this sector.

Key Responsibilities:

  • Account Planning: Develop and execute strategic plans for customer accounts.
  • Project Strategy: Identify and pursue large project opportunities.
  • Pipeline Management: Maintain a sales pipeline using the company CRM and follow specified processes.
  • Collaboration: Work with multiple functions to achieve financial objectives.
  • Documentation: Ensure all segment-related documentation is readily available.
  • Industry Engagement: Participate in industry events and organizations.
  • Customer Support: Assist in the design and optimization of power systems using technical expertise.
  • Evaluations: Assess proposals, solutions, and products while providing strategic input for marketing.
  • Market Analysis: Analyze market trends and competitor activity to adapt strategies.
  • Value Proposition: Communicate Schneider’s sustainability and efficiency initiatives effectively.

Qualifications:

  • Experience in the Data Center sector and 8+ years in commercial/business development.
  • Degree in Electrical Engineering or relevant technical experience.
  • Expertise in electrical distribution (medium and low voltage).
  • Strong presentation, negotiation, collaboration, and organizational skills.
  • Willingness to travel up to 50% across Canada.
  • For Quebec candidates, functional French is required.

Company Culture:
Schneider Electric emphasizes a culture of inclusion and sustainability, encouraging diverse applicants. The company values individuals who are proactive in turning sustainability ambitions into actionable results.

Application Note:
Candidates must submit an online application to be considered for this role.

Commitment to Diversity:
Schneider Electric is committed to equal employment opportunities and values diversity within its workforce.

Final Note:
This position is essential for driving sustainable practices and innovative solutions within the Data Center market, contributing to Schneider Electric’s overall mission of efficiency and resilience.

Telus – ITIL Expert – ServiceNow and Telecom Service Excellence (Remote) – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $100000 – 150000 per year

Job date: Fri, 23 May 2025 02:03:32 GMT

Job description: Join our team and what we’ll accomplish togetherAs pioneers in service management, we empower organizations to embrace agility and innovation through process-driven solutions that maximize productivity and stakeholder value. Our distinctive “service management first” philosophy shapes tomorrow’s workplace, driving operational excellence and workforce optimization. This approach accelerates success and achieves outcomes that would otherwise be unattainableAt TELUS, we’re not just modernizing-we’re redefining digital service management. Our ServiceNow Delivery Team leads transformative programs across OSS/BSS, NOC, and IT to power intelligent, sustainable, and people-centered experiences.
Help transition from legacy platforms to next-gen ServiceNow solutions (TSM, CSM)

  • Work in a product-based, agile culture that values innovation and measurable outcomes
  • Shape end-to-end digital workflows and build smarter operations using AI/ML and GenAI
  • Grow your career with certification support, leadership exposure, and high-impact delivery

This is your chance to be at the forefront of digital service excellence, where your ITIL expertise will directly shape how our customers experience telecommunications services. You’ll join a team that’s revolutionizing service management through AI-driven solutions and next-generation ServiceNow implementations. At TELUS, we offer more than just a role – we provide a platform where your expertise in ITIL and ServiceNow can drive enterprise-wide transformation. Join us in building the future of intelligent service management, where continuous learning, innovation, and technical mastery come together to create exceptional digital experiencesWhat you’ll do

  • Design and implement ITIL-based ITSM/CSM frameworks (Incident, Problem, Change, Configuration, Release, Case)
  • Lead process enablement across NOC, IT Operations, and customer support teams
  • Translate service management needs into scalable, configurable ServiceNow workflows
  • Drive root cause analysis, continuous improvement, and proactive issue resolution
  • Align OSS/BSS, performance monitoring, and service assurance with ITSM governance
  • Define, track, and improve KPIs, SLAs, and OLAs to ensure service excellence
  • Integrate ITSM tools (ServiceNow) with telecom platforms for end-to-end visibility
  • Act as a process owner and ITIL coach, ensuring compliance and adoption
  • Leverage GenAI technologies to optimize knowledge management, intelligent incident routing, and predictive analytics
  • Participate in audits and regulatory reviews, ensuring readiness and traceability

What you bring

  • Bachelor’s degree in Computer Science, Telecommunications, or related field
  • ITIL Expert Certification (ITIL 4 Managing Professional preferred)
  • 7+ years in ITSM roles, including 3+ years in telecom operations or OSS/BSS environments
  • Proven experience with ITIL process implementation in complex, enterprise-scale settings
  • Hands-on experience with ServiceNow ITSM/CSM modules and workflow configuration
  • ServiceNow certifications (CSA, CAD, CIS-ITSM)
  • Familiarity with cloud, IT security, and compliance standards (e.g., SOX, COBIT)
  • Strong communication, analytical, and stakeholder engagement skills

Great-to-haves

  • Experience with service orchestration and automation
  • Familiarity with TM Forum standards (eTOM, SID)
  • Certifications in Lean Six Sigma (Green Belt or Black Belt), CISSP, Prosci® Change Management, Design Thinking / Human-Centered
  • Design or equivalent
  • Proven ability to lead change, influence adoption, and scale best practices across a large organization

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $100,000-$150,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Diamond Sales Expert – Toronto – Diamond Foundry – Toronto, ON

Company: Diamond Foundry

Location: Toronto, ON

Expected salary: $26 – 33 per hour

Job date: Thu, 22 May 2025 05:24:33 GMT

Job description: VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.We’re excited to be looking for a Diamond Sales Expert to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the bridal jewelry business at VRAI.This role is perfect for you if you thrive on building strong customer relationships and creating a memorable experience for life’s special milestones. You love selling and diamonds that are created sustainably, and are excited to join a nimble team to in turn, help grow the VRAI brand.Responsibilities:

  • Be a trusted advisor to clients and prepare personalized consults demonstrating our sustainably created diamonds and VRAI jewelry, then following up to close the sale. Act as an ambassador of the VRAI brand and our values, and assist them with jewelry selection, diamond education, jewelry care, and company policy (returns, upgrades, resizes, etc).
  • Be sales-driven and a key contributor to company growth by maintaining a calendar of virtual and in-person appointments, managing your lead pipeline, and nurturing/developing leads.
  • Join a team of high-performing luxury sales professionals committed to offering first-in-class service in our showroom.
  • Work collaboratively while on-site with other showroom and virtual sales team members on clienteling and custom design projects.
  • Work collaboratively with the larger sales team on clientelling, sharing customer trends and product feedback to continuously improve the overall customer experience. Will also collaborate with VRAI marketing and product team on product launches, in-store events, press days, activations, and influencer hosting.

Requirements:

  • E-commerce or retail sales experience with proven ability to close sales in a high-volume environment.
  • Diamond expertise and jewelry experience strongly preferred. Certified Gemologists from a reputable institution a strong plus.
  • Independent, motivated, and well-organized with excellent writing and communication skills.
  • Compassionate, positive, patient, people-person and technologically savvy.
  • Must work Saturday/Sunday.

$26 – $33 an hourActual compensation may be higher or lower in the range based on various factors, including, but not limited to a candidate’s job duties, experience, and expertise. We will also consider higher level candidates and salary will be adjusted accordingly.VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.Some plans may not be available pending global locations however other options may be presented.VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.To find out more about VRAI check out:

VRAI is a rapidly expanding digital-first direct-to-consumer jewelry brand, specializing in sustainably created diamonds. The brand emphasizes innovation, craftsmanship, and sustainability and has received the Fast Co. Innovation Award for retail design. With locations in major cities around the world, VRAI is seeking a Diamond Sales Expert to enhance its bridal jewelry business.

### Key Responsibilities:
– Serve as a trusted advisor to clients, showcasing VRAI’s sustainably created diamonds and jewelry.
– Maintain a calendar of appointments and manage a sales pipeline to drive growth.
– Collaborate with showroom and virtual teams on client projects and customer experience improvements.
– Engage with marketing and product teams on launches and events.

### Requirements:
– Experience in e-commerce or retail sales, preferably in the jewelry sector.
– Diamond expertise is highly favored; certification as a Gemologist is a plus.
– Excellent communication skills and a compassionate, people-oriented approach.
– Must be available to work weekends.
– Compensation is hourly, ranging from $26 to $33, with potential adjustments for experience.

### Benefits:
VRAI offers eligible employees various benefits, including health insurance, retirement plans, and employee discounts. They adhere to equal opportunity employment practices and participate in E-Verify for work authorization.

Senior Manager, Expert Services – ServiceNow – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Sat, 17 May 2025 22:43:33 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:Delivery Oversight:

  • Provide day-to‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects.
  • Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include – customer governance calls, internal project reviews and escalations.
  • Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution – including planning and revenue forecasting.
  • Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a world class customer experience.
  • Strong collaboration with Services Sales, Customer Success, Expert Services, Resource Management and other Global Delivery teams to achieve outstanding customer delivery.
  • Strong collaboration and relationship building with account teams and Partners to achieve outstanding customer delivery.
  • High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction levels.
  • Management of Revenue, Cost and Margin for regional delivery implementations.

People Management:

  • Serve as a mentor to team members.
  • Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times.
  • Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization.
  • Conduct performance reviews of team using KPI results and other factors.
  • Work with the Geography’s Customer Outcomes Delivery Leader to continuously improve the skills and quality of the individuals in the organization.
  • Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time.
  • Provide a feedback loop into Global Delivery for resource, process and technical continuous improvement
  • Manage team members to achieve utilization targets on a quarterly basis.

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • Canadian citizenship or permanent residency status and reside in Canada
  • Federal government clearance is preferred
  • 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
  • PMO Leader, Program/Project Management
  • Product Management
  • Services or Solution Sales
  • Implementation
  • Process Engineering
  • 10+ years of consulting experience for complex, global organizations.
  • Experience in leading and mentoring a team of twenty or more employees.
  • Experience designing and developing service capabilities and developing and running service portfolios.
  • Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations.
  • Experience working with service channel organizations and their partners.
  • Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
  • Highly motivated, driven and passionate about the intersection of technology and business challenges.
  • Dedication and commitment to customer success.
  • A determination to make things better each day.
  • Strong people development, including coaching and mentoring for management, business and technical roles.
  • Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
  • Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills.
  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments.
  • Initiative – Proactive, self-motivated, and self-directed.
  • Ability to drive deliverables and results, which involve people who do not directly report to you.
  • Travel required up to 50%.

Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company Overview:
Founded in 2004 in San Diego by Fred Luddy, ServiceNow has evolved into a global leader in providing AI-enhanced technology solutions. With over 8,100 customers, including 85% of Fortune 500 companies, ServiceNow’s cloud-based platform connects people, systems, and processes to enhance organizational efficiency.

Job Role Summary:
The role focuses on overseeing project implementation, ensuring high-quality delivery, and maintaining customer satisfaction. Key responsibilities include:

  • Delivery Oversight:

    • Guide the Customer Outcomes team on project execution.
    • Resolve delivery issues, ensuring alignment with company standards.
    • Collaborate with various teams to enhance customer delivery and manage budgets.

  • People Management:

    • Mentor team members and manage their performance.
    • Identify training needs and support project staffing.
    • Foster skills improvement within the organization.

Qualifications:
To succeed in this role, candidates should have:

  • Experience integrating AI into work processes.
  • Strong leadership background in professional services.
  • 10+ years of consulting experience with complex organizations.
  • Proven track record in IT Operations and Digital Transformations.
  • Excellent communication and relationship-building skills.

Additional Information:

  • Flexibility in work arrangements is emphasized.
  • ServiceNow is an equal opportunity employer, committed to inclusivity and accessibility.
  • Compliance with export control regulations may be necessary for certain roles.

Senior Manager, Expert Services – ServiceNow – Toronto, ON

Company: ServiceNow

Location: Toronto, ON

Expected salary:

Job date: Sun, 18 May 2025 00:47:53 GMT

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:Delivery Oversight:

  • Provide day-to-day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects.
  • Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include – customer governance calls, internal project reviews and escalations.
  • Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution – including planning and revenue forecasting.
  • Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a world class customer experience.
  • Strong collaboration with Services Sales, Customer Success, Expert Services, Resource Management and other Global Delivery teams to achieve outstanding customer delivery.
  • Strong collaboration and relationship building with account teams and Partners to achieve outstanding customer delivery.
  • High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction levels.
  • Management of Revenue, Cost and Margin for regional delivery implementations.

People Management:

  • Serve as a mentor to team members.
  • Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times.
  • Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization.
  • Conduct performance reviews of team using KPI results and other factors.
  • Work with the Geography’s Customer Outcomes Delivery Leader to continuously improve the skills and quality of the individuals in the organization.
  • Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time.
  • Provide a feedback loop into Global Delivery for resource, process and technical continuous improvement
  • Manage team members to achieve utilization targets on a quarterly basis.

QualificationsTo be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • Canadian citizenship or permanent residency status and reside in Canada
  • Federal government clearance is preferred
  • 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
  • PMO Leader, Program/Project Management
  • Product Management
  • Services or Solution Sales
  • Implementation
  • Process Engineering
  • 10+ years of consulting experience for complex, global organizations.
  • Experience in leading and mentoring a team of twenty or more employees.
  • Experience designing and developing service capabilities and developing and running service portfolios.
  • Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations.
  • Experience working with service channel organizations and their partners.
  • Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
  • Highly motivated, driven and passionate about the intersection of technology and business challenges.
  • Dedication and commitment to customer success.
  • A determination to make things better each day.
  • Strong people development, including coaching and mentoring for management, business and technical roles.
  • Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
  • Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills.
  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments.
  • Initiative – Proactive, self-motivated, and self-directed.
  • Ability to drive deliverables and results, which involve people who do not directly report to you.
  • Travel required up to 50%.

Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description:
Founded in 2004 in San Diego by Fred Luddy, ServiceNow is a leading global provider of AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. The company offers a cloud-based platform that connects people, systems, and processes to enhance organizational efficiency. Their mission is to improve the world of work for everyone.

Job Description:
In this role, you’ll oversee delivery management by guiding implementation projects, addressing stakeholder concerns, and ensuring adherence to quality standards. Key responsibilities include:

  • Managing revenue and project execution.
  • Mentoring and training staff.
  • Collaborating with various teams to enhance customer delivery.
  • Driving improvements and resolving delivery challenges.

Qualifications:
Successful candidates will have:

  • Experience integrating AI into work processes.
  • Canadian citizenship or residency.
  • 5+ years of leadership in professional services and 10+ years in consulting.
  • Proven track record in managing and mentoring large teams.
  • Strong communication skills and an understanding of IT operations and digital transformations.

Additional Information:

  • Flexible work options are available.
  • ServiceNow is an equal opportunity employer, promoting diversity and inclusion.
  • Accommodations are available for applicants as needed.