Equitable Life of Canada – Client Care Representative – Bilingual (French/English) – Ottawa, ON

Company: Equitable Life of Canada

Location: Ottawa, ON

Expected salary:

Job date: Sun, 29 Jun 2025 01:28:04 GMT

Job description: At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.Position Title: Client Care Representative – Bilingual (French/English)
Reports To: Manager, Client Care Centre
Department: Individual
Term: Permanent Full Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Location: Ottawa and surrounding areas
Start Date: September 2, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.The Opportunity: At Equitable, our driving factor is excellent client service – not how long each interaction takes. you will work in an environment where people are valued and where putting the client first is the only way we do business.Our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions over the phone and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs.Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different! In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve.Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario’s Top Employers!What you will be doing: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.What you will bring:

  • Previous experience in a phone-based client care/service role is required
  • French language skills, including reading, writing, and speaking, are required
  • Previous experience in an insurance company, or a related medical field is an asset
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills

What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)
  • Complete an assessment and/or testing

How do I apply? * Select Apply Now at the bottom of the page and apply to the role through our careersite.

  • Complete your PLUM profile

and complete the Plum Discovery Survey.This role is open due to an existing vacancy.To learn more about Equitable, we encourage you to explore our organization.At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you would like to receive our job postings in an alternative format or require an accommodation with the application process.#LI-Remote

Randstad – Human Resources Payroll Generalist Bilingual – French/English – Mississauga, ON

Company: Randstad

Location: Mississauga, ON

Expected salary: $80000 – 85000 per year

Job date: Wed, 04 Jun 2025 04:36:36 GMT

Job description: Are you a bilingual (English/French) detail-oriented and proactive HR and Payroll professional ready to make a significant impact within a dynamic organization?We’re searching for a Human Resources & Payroll Generalist to join our client’s team dedicated to fostering a supportive and engaging workplace. This unique hybrid role in Mississauga offers the chance to master complex payroll processes across multiple provinces while actively contributing to key HR initiatives like Diversity, Equity, and Inclusion (DEI), Total Rewards, and Learning & Development. If you’re passionate about continuous improvement and thrive in a collaborative environment, this could be your next exciting career step!Location: Mississauga
Title: HR and Payroll Generalist
Work Model: Hybird (5 WFH days/month)
Salary: $80,000-$85,000 annuallyMust Haves:
3-5 Years of previous payroll experience with ADP WFN
3-5 Years of HR experience
Bilingual – English & FrenchAdvantages
Make an Impact: Shape HR practices and employee experience.
Supportive Culture: Recognized “Great Place to Work” with a focus on people investment.
Grow Your Expertise: Expand beyond payroll into diverse HR functions.
Hybrid Flexibility: Benefit from remote workdays each month.
Solid Benefits: Competitive salary, health benefits, RRSP matching, vacation, and PTO.Responsibilities
Manage Payroll: Process accurate multi-provincial payroll via ADP WFN, ensuring compliance.
Financial Support: Prepare year-end reports (T4s, RL-1s, ROEs) and support finance reconciliations.
Employee Lifecycle: Assist with onboarding, offboarding, and HRIS data.
Engagement: Contribute to benefits, wellness, and employee engagement initiatives.
Policy & Compliance: Ensure labour law adherence and support HR policy implementation.
Safety Support: Coordinate OHS activities, incident reporting, and policy development.
HR Projects: Participate in initiatives for total rewards, talent development, and CSR.Qualifications
PCP Certification (must have)
Payroll Pro: 3+ years full-cycle payroll experience across Canadian provinces (ON, QC, MB, BC).
ADP WFN Expert: Proficient with ADP Workforce Now (WFN) and strong Excel skills.
HR Knowledge: 2+ years general HR experience (recruitment, onboarding, employee relations).
Collaborative: Proactive, great interpersonal skills, and a keen eye for timelines.Summary
If this sounds like you, apply to this posting or email your application to keenan.dabreo@randstad.ca (Subject: HR Payroll Generalist)Follow me on LinkedIn for similar opportunities: https://www.linkedin.com/in/keenandabreo/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Equitable Life of Canada – Client Care Representative – Bilingual (French/English) – Ottawa, ON

Company: Equitable Life of Canada

Location: Ottawa, ON

Expected salary:

Job date: Sat, 03 May 2025 06:36:06 GMT

Job description: At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.Position Title: Client Care Representative – Bilingual (French/English)
Reports To: Manager, Client Care Centre
Department: Individual
Term: Permanent Full-Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Start Date: June 9, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)
Location: Ottawa and surrounding areasWork Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.The Opportunity: At Equitable, our driving factor is excellent client service – not how long each interaction takes. you will work in an environment where people are valued and where putting the client first is the only way we do business.Our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions over the phone and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs.Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different! In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve.Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario’s Top Employers!What you will be doing: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.What you will bring:

  • Previous experience in a phone-based client care/service role is required
  • French language skills, including reading, writing, and speaking, are required
  • Previous experience in an insurance company, or a related medical field is an asset
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills

What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)
  • Complete an assessment and/or testing

How do I apply? * Select Apply Now at the bottom of the page and apply to the role through our careersite.

  • Complete your PLUM profile

and complete the Plum Discovery Survey.This role is open due to an existing vacancy.To learn more about Equitable, we encourage you to explore our organization.At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you would like to receive our job postings in an alternative format or require an accommodation with the application process.#LI-Remote

Equitable Life of Canada – Client Care Representative – Bilingual (French/English) – Ottawa, ON

Company: Equitable Life of Canada

Location: Ottawa, ON

Expected salary:

Job date: Wed, 09 Apr 2025 03:28:14 GMT

Job description: At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.Position Title: Client Care Representative – Bilingual (French/English)
Reports To: Manager, Client Care Centre
Department: Individual
Term: Permanent Full-Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Start Date: June 9, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)
Location: Ottawa and surrounding areasWork Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.The Opportunity: At Equitable, our driving factor is excellent client service – not how long each interaction takes. you will work in an environment where people are valued and where putting the client first is the only way we do business.Our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions over the phone and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs.Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different! In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve.Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario’s Top Employers!What you will be doing: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.What you will bring:

  • Previous experience in a phone-based client care/service role is required
  • French language skills, including reading, writing, and speaking, are required
  • Previous experience in an insurance company, or a related medical field is an asset
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills

What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)
  • Complete an assessment and/or testing

How do I apply? * Select Apply Now at the bottom of the page and apply to the role through our careersite.

  • Complete your PLUM profile

and complete the Plum Discovery Survey.This role is open due to an existing vacancy.To learn more about Equitable, we encourage you to explore our organization.At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.#LI-Remote

Equitable Life of Canada – Bilingual Client Care Representative (French/English) – Ottawa, ON

Company: Equitable Life of Canada

Location: Ottawa, ON

Expected salary:

Job date: Fri, 28 Feb 2025 07:11:14 GMT

Job description: At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.Position Title: Bilingual Client Care Representative (French/English)
Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: April 28, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)
Location: Ottawa and surrounding areasWork Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.The Opportunity: At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.What you will be doing: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.What you will bring:

  • Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
  • Previous experience in a phone-based customer service role is required
  • Previous experience in an insurance company, group benefits role, or a related medical field is preferred
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills

What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

How do I apply?

  • Select Apply Now at the bottom of the page and apply to the role through our careersite.
  • Complete your PLUM profile

and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)As part of the recruitment/offer process you will be required to:​

  • Provide two professional references (minimum one supervisor and above)

This role is open due to an existing vacancy.To learn more about Equitable, we encourage you to explore our organization.At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.#LI-Remote

Hootsuite – Bilingual Enterprise Customer Support Advocate (French/English) – Ontario

Company: Hootsuite

Location: Ontario

Expected salary:

Job date: Wed, 12 Feb 2025 05:21:29 GMT

Job description: We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in French and English, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a remote-first position, open to applicants located in Canada, where we adhere to our legal hiring requirements. In this role, you will report to the Team Lead, Enterprise Customer Support.WHAT YOU’LL DO:

  • Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts – Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
  • Embrace a customer first mindset to address and resolve customer questions, issues, and concerns
  • Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
  • Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
  • Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
  • Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
  • Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
  • Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
  • Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy.
  • Perform other related duties as assigned

WHAT YOU’LL NEED:

  • Fully fluent in French and English (verbal and written)
  • Some relevant experience in a product or customer technical support role.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to multitask, attention to detail and time management are essential.
  • Knowledge of ticketing platforms i.e. ZenDesk and Jira is a plus.
  • Experience in a multi-channel environment (Phone/Chat/Email).
  • Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
  • Strong work ethic to handle multiple requests with exceptional follow-through
  • Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
  • Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
  • Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
  • Priority Setting: Focuses time/energy on the most important issues/opportunities.
  • Clearly understand how to assess the importance of tasks and decisions.
  • Interpersonal Savvy: relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

  • Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward-and you don’t wait to be asked.
  • Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
  • Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
  • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
  • Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
  • Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
  • Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
  • Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
  • Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:Step Up: Dare to go beyond the expected to achieve greatness. #StepUpOne Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.#LI-AK1

Working Solutions – Bilingual (French-English) Response Specialist, Customer Support – Remote – Toronto, ON

Company: Working Solutions

Location: Toronto, ON

Expected salary:

Job date: Sat, 08 Feb 2025 08:18:26 GMT

Job description: Contractuel Temps partiel 18.60$ Horaire Aussitôt que possible 100% télétravailDescription du posteResponsibilities
Heures flexibles, travail intéressant, pas de navette vers ou de votre lieu de travail.
We’re looking for independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.
Contractors will listen carefully and evaluate each caller’s situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call and be able to handle stressful situations in a calming manner.Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!

  • Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
  • Work when it’s convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
  • Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
  • Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Earnings Potential

  • Bilingual contractors will earn up to $18.60 USD per hour with a 48-minute minimum guarantee.

Schedule

  • Flexible schedule opportunities – you schedule your hours!
  • Client hours of operation are open 24×7
  • Day, night, and weekend hours available.

Skills Needed

  • Caring, sympathetic and helpful demeanor
  • Strong customer service skills, including active listening
  • Multi-tasking to find answers while on with customer
  • Ability to react and respond decisively in emergency situations
  • Ability to reassure, control and diffuse emotional and/or difficult calls
  • Prior experience with driver assistance programs is a bonus, but not required
  • Contractors on the French bilingual queues must be fluently bilingual in French and English


Technology Requirements

  • Personal computer (no tablet)
  • Broadband internet connection, with at least 10 Mbps download speed
  • Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
  • Windows 10 or Windows 11 operating system
  • Valid antivirus software installed, running and up to date
  • Wired USB headset with microphone (Gaming headsets not accepted)
  • Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
  • Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

*Full PC requirements are listed at https://jobs.workingsolutions.com/faq/Important Information
Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.
At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.
With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.
Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say.Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.Exigences

  • Essentielle – Bilingual – French and English
  • Essentielle – Customer Service

Mobilité : NoneWorking SolutionsWelcome to Working Solutions, a leading provider of at-home, customer-service jobs. We work with thousands of virtual contact center agents (our PROs!) throughout the United States and Canada and always have opportunities for high-energy individuals…