Lead Content Designer, Commercial Banking Go-To-Market – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 29 Jan 2025 07:14:21 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?​The Commercial Banking Go-To-Market and Thought Leadership Enablement team is seeking an experienced content developer to create innovative and impactful content such as business development materials, materials that support the commercialization of new products and capabilities, and materials that amplify RBC Thought Leadership content.What will you do?

  • Lead the design and development of high quality business development materials and marketing assets (print, digital, video), working closely with product owners, marketing, and communications teams
  • Support the development of marketing collateral that enables the commercialization of Commercial Banking products and solutions
  • Create email templates, layouts, and designs
  • Create business fact sheets, brochures, and presentations for an internal and external audience
  • Support website design with imagery, graphics and layouts
  • Create impactful videos to support Business Development and Thought Leadership amplification
  • Work with third party vendors to manage and update a web catalogue of business development materials, and work collaboratively on new designs and formats
  • Use content data and analytics to assess the effectiveness of created materials and assets in meeting business objectives
  • Deliver designs that adhere to brand standards and that complies with regulatory and other legal requirements

What do you need to succeed?Must-have:

  • 3 – 5 years of professional design experience
  • 2 – 3 years experience leading design projects
  • Advanced knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator) and PowerPoint
  • Video editing experience
  • Proficiency in Microsoft Suite
  • Strong organizational, project management, and communication skills
  • Experience managing third party content creators
  • Bachelors degree in Arts, Design, or related Field
  • Strong interest in the Canadian economy and business trends affecting Canadian business owners

Nice to have:

  • Commercial Banking experience
  • Communications experience
  • Experience using data and analytics to measure performance and support content optimization
  • Experience editing web, print, or other forms of content for a Commercial audience
  • B2B sales, sales enablement, or digital marketing experience
  • Ability to code and edit HTML/CSS email communications

What’s in it for you?

  • We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

Job Skills Content Design, Critical Thinking, Product Development, User Experience (UX) Design, User Experience (UX) ResearchAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-01-27Application Deadline: 2025-02-07Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

The Commercial Banking Go-To-Market and Thought Leadership Enablement team at RBC is looking for an experienced content developer to create impactful business development materials, marketing assets, and thought leadership content. The successful candidate will lead design projects, develop marketing collateral, create email templates, videos, and more. They must have 3-5 years of design experience, advanced knowledge of Adobe Creative Suite, and strong project management skills. Nice to have qualifications include Commercial Banking experience and proficiency in data analytics. This full-time position offers opportunities for career growth and impact in a dynamic and collaborative team environment. RBC values inclusion and equal opportunity employment. Applications are accepted until February 7th.

Manager, Bilingual Go-to-Market and Communications – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 01 Jan 2025 04:51:52 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?This position will work with the RBC Direct Investing (DI) Communications and Go-to-Market team and other key RBC partners to develop and deliver English and French communication tactics and support the delivery of go-to-market plans for RBC’s online brokerage business.A key focus of this role is delivering on the strategies that will enhance client experience and engagement, increase awareness of DI internally and externally and drive client acquisition. The role has the primary responsibility of vetting all French marketing and client communications.What will you do?Develop and implement streamlined go-to-market plans to support site/product and operational enhancements.Delivery of marketing and client communications materials to support strategies that relate to DI’s key priorities of attracting new clients, growing, and retaining existing clients and enhancing sales force capability and awareness. Support the DI marketing and communications strategy.Lead the review and approval of French marketing and client communications materials. Includes but not limited to digital communications, advertising materials, social media, learning/editorial content, and websites.Work closely with the other members of the DI Head Office teams and Marketing/Digital Marketing to understand major projects and bring expertise on French language communications to the team’s activities.Make proactive recommendations on client and employee communications to manager and other members of RBC Direct Investing head office and contact centres to always ensure accuracy of content.Support social media channel monitoring and messaging development, English and French.Ensure delivery of campaign/communications measurement, assessment and post-implementation analysis where required.What do you need to succeed?Must have:University undergraduate degree or equivalent, plus completion of Canadian Securities Course (CSC)Minimum of 3 to 5 years of experience developing communications and/or marketing materials, preferably in the financial services industryBilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.Strong project management skills and ability to function effectively in both agile and waterfall environments, and a solid track record of strong relationship management skills, particularly in partner relationship management.Meticulous attention to detail, and demonstrated knowledge of common marketing and production processes including, but not limited to, development of briefs and managing overall material development.Nice-to-have:Demonstrated understanding of financial concepts, markets and investment solutions, specifically those associated with online brokerages.Technical knowledge of the RBC Direct Investing product/servicesAbility to develop effective communications and content, with a focus on mobile.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateOpportunity to obtain hands-on experience throughout your roleWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensationJob Skills Decision Making, Industry Knowledge, Internal Communications, Interpersonal Relationships, Knowledge Organization, Long Term Planning, Oral Communications, Organizational Communications, Time ManagementAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2024-12-30Application Deadline: 2025-01-13Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

The job involves working with the RBC Direct Investing Communications and Go-to-Market team to develop and deliver English and French communication tactics, support go-to-market plans, and ensure enhanced client experience and engagement. Key responsibilities include vetting all French marketing and client communications, developing go-to-market plans, delivering marketing materials, reviewing and approving French communications, and supporting social media channel monitoring. The ideal candidate must have a university degree, CSC certification, 3-5 years of experience in communications/marketing, bilingualism, project management skills, relationship management skills, and attention to detail. Nice-to-have qualifications include financial knowledge, technical knowledge of RBC Direct Investing products/services, and the ability to develop effective communications and content. The position offers exposure to various business partners, hands-on experience, career development opportunities, and a competitive compensation package. RBC promotes diversity, inclusion, and provides accommodations for candidates with different abilities. Applications are accepted until January 13, 2025.

Director, Microsoft 365 – Go-to-Market Lead – KPMG – Toronto, ON

Company: KPMG

Location: Toronto, ON

Expected salary:

Job date: Sun, 13 Oct 2024 03:37:29 GMT

Job description: Job Description:OverviewAt KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?The Modern Work GTM lead will operate with the goal of engineering scale and consistency in many areas, including Go to Market strategy, pre-sales, customer and partner experience, and core business leadership, playing essential role in translating KPMG’s national vision and strategy to regional execution plans, and driving operational excellence.The Modern Work Go-to-Market lead is a strategic position that is responsible for supporting our KPMG sales community and is accountable for connecting Alliance partners such as Microsoft, KPMG Partners, Sales, Marketing and Service Line teams to learn, share, create and leverage best practices for landing across our strategic accounts and priorities.
What you will do

  • Ensures that the Modern Work business has the GTM leadership, support, and enablement needed to generate demand, and scale the professional services business which focuses on Microsoft 365 and AI (Copilot) for workplace modernization. Specifically, strategy, implementation, migration, customization and integration.
  • Drive consistent cadence, engagement and collaboration across strategic priorities, accounts, and stakeholders including KPMG Partners, and Microsoft account teams. Ensure that Modern Work value and capability is well represented and accessible for injection into large business and digital transformation deals by ensuring that KPMG Partners are aligned and informed on opportunities and actions to take.
  • Provides thought leadership and support to our KPMG Partner channels and sellers with the knowledge and resources to sell, while identifying gaps and opportunities to affect business outcomes, including revenue, customer adoption and market share.

Go-to-Market (GTM) Strategy, Planning, and Delivery

  • Drives rigor in definition and orchestration of strategic go-to-market (GTM) plans inclusive of marketing, consulting, customer success, and partner functions that support the national Microsoft practice overall business strategy and execution.
  • Influences and impacts strategy at the national level. Enables collaboration across relevant partners and stakeholders and leverages expertise in strategic cross-product/aggregate business metrics to drive insights and impact GTM strategy and delivery.
  • Facilitates and drives engagement across a complex stakeholder map to drive Modern Work professional services growth strategy. Advises and enables functional teams in understanding and executing market strategy and customer segmentation strategy plans.

Product Advocacy

  • Leverages credibility and expertise to act as the executive-level product/technical advocate and evangelist, providing thought leadership and driving impact across Microsoft Modern Work solution areas.

Business Development

  • Drives area/subsidiary leadership through revealing and pursuing long-range, white-space growth opportunities, marketing strategies and investment plans.
  • Drives regular engagements with relevant executive stakeholders to develop and operationalize strategies and oversee implementation of cross-market solutions that drive strategic impact and increased market share, in line with area-specific service requirements (e.g., local regulatory compliance/programs).

Business Management

  • Develops and orchestrates the execution of business strategy. Tracks the efficacy of plans across solution areas and regions to drive long-term sustainable growth for the business. Accepts end-to-end accountability for revenue, scorecard metrics, and key performance indicators (KPIs) for the business.
  • Defines and leads the execution of rhythm of the business cadence and metrics to gather feedback and enable field performance. Leads regular cadence of connections with corporate (e.g., global sales, marketing, and operations, the business group, engineering) to execute strategic planning.
  • Acts as the executive-facing representative from the field, sharing insights back to the business (e.g., National Lead Partner for Microsoft, Other KPMG Service Line Partners, Finance, and Professional Services teams) on execution, performance, and trends across areas/subsidiaries. Consolidates insights to succinctly summarize the business for senior leadership. Utilizes expertise in key aspects of the business and rigor of execution to drive contributions to business performance.

What you bring to the role

  • 8+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience.

Additional or Preferred Qualifications

  • 12+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience AND bachelor’s degree in business, Marketing, Computer Science, or related field
  • 8+ years’ experience managing and expanding a professional services/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization.

Providing you with the support you need to be at your bestOur Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what mattersKPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.Adjustments and accommodations throughout the recruitment processAt KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

KPMG is looking for a Modern Work Go-to-Market lead who will be responsible for driving the go-to-market strategy, planning, and delivery for the Modern Work business, with a focus on Microsoft 365 and AI for workplace modernization. The role involves providing leadership, support, and enablement for the sales community, while also connecting with Alliance partners and stakeholders to drive business outcomes. The ideal candidate should have 8+ years of experience in marketing strategy, business planning, sales enablement, or related fields, with additional qualifications preferred. KPMG is committed to creating an inclusive workplace and providing adjustments and accommodations throughout the recruitment process to help candidates perform at their best.

Marketing Manager (Go-To-Market Strategy, Banking Exp.) – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Mon, 16 Dec 2024 23:56:41 GMT

Job description: One of our major banking clients is looking for a Marketing Manager (Go-To-Market Strategy, Banking Exp.)Length: 12 months contract with the possibility of extensionLocation: Toronto, ON- Hybrid (2 days/week onsite)Working Hours: 9am – 5pmJOB DESCRIPTION:
The primary objective of the Marketing Manager supporting Model Marketplace is to build awareness and grow client adoption and assets for the Model Marketplace product, working closely with internal marketing teams, external agencies, GAM and InvestorLine lines of business, sales, digital, and other internal teams.The Marketing Manager will be accountable for delivering financial and growth outcomes for Model Marketplace. This role will define and own the marketing growth strategy for Model Marketplace, including the audience and activation strategy of existing clients. The Marketing Manager will lead marketing workstreams in support of the Go-To-Market strategy and product launch. They will develop and manage BAU programs and marketing strategies after product launch. The successful candidate will require strong competency in strategy, product marketing, go-to-market activations and understanding of online consumer marketplaces.REQUIRED SKILLS:

  • 3-5 years of experience in product launch and go-to-market strategy
  • 3-5 years of creative and media planning.
  • Content strategy, curation and execution.
  • Product growth and customer acquisition.
  • Campaign management.
  • Previous banking exp. is nice to have

EDUCATION:

  • Bachelors – preferably in Marketing, Business Admin but not limited to

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Prakash.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them…

Our client, a major banking institution in Toronto, is seeking a Marketing Manager with experience in go-to-market strategy and banking. The role involves building awareness and growing client adoption for the Model Marketplace product. Key responsibilities include defining and executing marketing growth strategies, product launches, and managing ongoing marketing programs. The ideal candidate will have 3-5 years of experience in product launch, creative and media planning, content strategy, and campaign management. A background in banking is preferred but not required. Interested candidates should apply with their updated resume. This is a 12-month contract with the possibility of extension.

Marketing Manager (Go-To-Market Strategy, Banking Exp.) – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Mon, 16 Dec 2024 23:23:35 GMT

Job description: One of our major banking clients is looking for a Marketing Manager (Go-To-Market Strategy, Banking Exp.)Length: 12 months contract with the possibility of extensionLocation: Toronto, ON- Hybrid (2 days/week onsite)Working Hours: 9am – 5pmJOB DESCRIPTION:
The primary objective of the Marketing Manager supporting Model Marketplace is to build awareness and grow client adoption and assets for the Model Marketplace product, working closely with internal marketing teams, external agencies, GAM and InvestorLine lines of business, sales, digital, and other internal teams.The Marketing Manager will be accountable for delivering financial and growth outcomes for Model Marketplace. This role will define and own the marketing growth strategy for Model Marketplace, including the audience and activation strategy of existing clients. The Marketing Manager will lead marketing workstreams in support of the Go-To-Market strategy and product launch. They will develop and manage BAU programs and marketing strategies after product launch. The successful candidate will require strong competency in strategy, product marketing, go-to-market activations and understanding of online consumer marketplaces.REQUIRED SKILLS:

  • 3-5 years of experience in product launch and go-to-market strategy
  • 3-5 years of creative and media planning.
  • Content strategy, curation and execution.
  • Product growth and customer acquisition.
  • Campaign management.
  • Previous banking exp. is nice to have

EDUCATION:

  • Bachelors – preferably in Marketing, Business Admin but not limited to

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Prakash.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement auprès des entreprises Fortune 500 et des entreprises à croissance émergente en Amérique du Nord. Nos consultants et chargés de comptes travaillent en interne…

A major banking client in Toronto is seeking a Marketing Manager with experience in go-to-market strategy and banking. The role involves building awareness and growing adoption for a specific product, working closely with internal teams and stakeholders. The Marketing Manager will be responsible for defining and executing marketing strategies, as well as managing campaigns and BAU programs. The ideal candidate should have 3-5 years of experience in product launch, creative and media planning, and content strategy. Education requirements include a Bachelor’s degree in Marketing or Business Administration. Interested candidates should apply with their updated resume.

Marketing Manager (Go-To-Market Strategy, Banking Exp.) – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Sun, 15 Dec 2024 00:08:33 GMT

Job description: One of our major banking clients is looking for a Marketing Manager (Go-To-Market Strategy, Banking Exp.)
Length: 12 months contract with the possibility of extension
Location: Toronto, ON- Hybrid (2 days/week onsite)
Working Hours: 9am – 5pm‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is PrakashAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking ‘Submit Your Resume for this Job’ at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on ‘Database Registration’If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.Requirements:
JOB DESCRIPTION:
The primary objective of the Marketing Manager supporting Model Marketplace is to build awareness and grow client adoption and assets for the Model Marketplace product, working closely with internal marketing teams, external agencies, GAM and InvestorLine lines of business, sales, digital, and other internal teams.The Marketing Manager will be accountable for delivering financial and growth outcomes for Model Marketplace. This role will define and own the marketing growth strategy for Model Marketplace, including the audience and activation strategy of existing clients. The Marketing Manager will lead marketing workstreams in support of the Go-To-Market strategy and product launch. They will develop and manage BAU programs and marketing strategies after product launch. The successful candidate will require strong competency in strategy, product marketing, go-to-market activations and understanding of online consumer marketplaces.Qualifications:
REQUIRED SKILLS:
3-5 years of experience in product launch and go-to-market strategy
3-5 years of creative and media planning.
Content strategy, curation and execution.
Product growth and customer acquisition.
Campaign management.
Previous banking exp. is nice to haveEDUCATION:
Bachelors – preferably in Marketing, Business Admin but not limited toPlease note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified“…All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing”“Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.”THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

A major banking client in Toronto is seeking a Marketing Manager with experience in go-to-market strategy and banking. This is a 12-month contract with the possibility of extension, and the role involves building awareness and growing client adoption for a specific product. Requirements include experience in product launch, creative and media planning, content strategy, and campaign management. Interested candidates should send their resume to padhikari@teamrecruiter.com. This position requires a Bachelor’s degree, preferably in Marketing or Business Administration. Further details will be provided during the interview process. Accommodations are available for individuals with disabilities.

Bilingual Customer Experience & Go-To-Market Lead, Asian Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 07:47:32 GMT

Job description: We are seeking a dynamic Go-to-Market (GTM)-focused Customer Experience (CX) Lead for Asian markets to join our Digital Performance & Customer Experience team. In this role, you will execute CX strategies across business lines, advancing market entry and expansion strategies in Asian markets through the GTM operating model. You will serve as the CX lead in a GTM agile squad composed of Sales, Marketing, and Product professionals, delivering scalable and sustainable growth outcomes.Reporting to the Director, CX & GTM Strategy, the ideal candidate is customer-focused, agile, and experienced in developing CX strategies for financial services in Asian markets.Position Responsibilities:Participate in setting the groundwork for entry into the Asian markets, developing processes, resources, and best practices.Analyze Asian segment customer insights and competitor trends to identify emerging opportunities and risks, shaping CX improvements.Develop and maintain detailed CX roadmaps and journey maps to enhance customer experiences across the board.Collaborate with Sales, Marketing, and Product teams to shape the GTM strategy and operating model for Asian markets.Ensure smooth execution of GTM plans by managing communication, delivery, resolving issues, and guiding change management efforts.Monitor the impact of GTM activities on customer adoption, sales, and retention, refining strategies based on performance insights.Required Qualifications:Bilingualism in Mandarin required5+ years of experience in CX, GTM enablement, or project management within financial services or a related sectorPost-secondary education requiredStrong knowledge of agile B2B project management and experience applying agile principles to CX improvements.Familiarity with banking products (e.g., residential lending, specialized lending, retail products) and Asian market segment.Experience with independent financial advisors or the broker channel.Preferred Qualifications:Strong data interpretation skills with the ability to make data-driven decisions.Ability to lead teams, manage stakeholders, and drive execution in a matrix environment with strong communication skills to convey ideas to both technical and non-technical stakeholders.Proven ability to analyze and forecast revenue impact, with a strong focus on implementing strategies that achieve measurable growth and maximize profitability.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $84,375.00 CAD – $151,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Summarize this content We are seeking a dynamic Go-to-Market (GTM)-focused Customer Experience (CX) Lead for Asian markets to join our Digital Performance & Customer Experience team. In this role, you will execute CX strategies across business lines, advancing market entry and expansion strategies in Asian markets through the GTM operating model. You will serve as the CX lead in a GTM agile squad composed of Sales, Marketing, and Product professionals, delivering scalable and sustainable growth outcomes.Reporting to the Director, CX & GTM Strategy, the ideal candidate is customer-focused, agile, and experienced in developing CX strategies for financial services in Asian markets.Position Responsibilities:Participate in setting the groundwork for entry into the Asian markets, developing processes, resources, and best practices.Analyze Asian segment customer insights and competitor trends to identify emerging opportunities and risks, shaping CX improvements.Develop and maintain detailed CX roadmaps and journey maps to enhance customer experiences across the board.Collaborate with Sales, Marketing, and Product teams to shape the GTM strategy and operating model for Asian markets.Ensure smooth execution of GTM plans by managing communication, delivery, resolving issues, and guiding change management efforts.Monitor the impact of GTM activities on customer adoption, sales, and retention, refining strategies based on performance insights.Required Qualifications:Bilingualism in Mandarin required5+ years of experience in CX, GTM enablement, or project management within financial services or a related sectorPost-secondary education requiredStrong knowledge of agile B2B project management and experience applying agile principles to CX improvements.Familiarity with banking products (e.g., residential lending, specialized lending, retail products) and Asian market segment.Experience with independent financial advisors or the broker channel.Preferred Qualifications:Strong data interpretation skills with the ability to make data-driven decisions.Ability to lead teams, manage stakeholders, and drive execution in a matrix environment with strong communication skills to convey ideas to both technical and non-technical stakeholders.Proven ability to analyze and forecast revenue impact, with a strong focus on implementing strategies that achieve measurable growth and maximize profitability.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $84,375.00 CAD – $151,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Customer Experience & Go-To-Market Manager – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 03:28:33 GMT

Job description: We are seeking a Go-to-Market (GTM)-focused Customer Experience (CX) Manager to join our Digital Performance & Customer… strategies through the GTM operating model. You will act as the CX lead in a GTM agile squad consisting of Sales, Marketing…

Customer Experience & Go-To-Market Lead, Asian Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 05:18:02 GMT

Job description: We are seeking a dynamic Go-to-Market (GTM)-focused Customer Experience (CX) Lead for Asian markets to join our Digital… composed of Sales, Marketing, and Product professionals, delivering scalable and sustainable growth outcomes. Reporting…