Manager, Brand & Digital Media Intelligence, CX & Marketing Insights – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 08 Dec 2024 06:30:03 GMT

Job description: Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job Description:Manulife is on a journey to become Customer Obsessed, putting the customer at the heart of everything we do. We are seeking a talented and detailed oriented Brand & Digital Media Intelligence, CX & Marketing Insights Manager to lead digital social media listening and reporting and to support broader research initiatives. This role will be instrumental in onboarding and optimizing our new social intelligence platform, becoming the point person and subject matter expert for building searches, reports, and dashboards to support cross functional teams. While digital intelligence is the core focus of this role, the Manager will also support Brand Health analysis, primary research, customer experience data, and NPS initiatives, as required, working to connect the dots across all of these sources to deliver compelling insights supporting the broader team. This position is part of the Customer Experience (CX) Team for Manulife Canada, and the role is based in Toronto or Waterloo. A strong foundation in research methodologies and the ability to integrate digital media insights within broader research frameworks is essential to success in this role.Individual Accountabilities:

  • Onboard and manage the social intelligence platform, ensuring effective implementation, configuration, and ongoing optimization to meet organizational and team needs.
  • Act as the subject matter expert on Digital Intelligence and Analytics, building searches, dashboards, and reports to support marketing, CX, and brand teams.
  • Develop and maintain brand health reports and dashboards, integrating social media insights with other research sources to support comprehensive brand health tracking.
  • Analyze social and earned digital media performance, audience behaviors, and sentiment to uncover actionable insights that inform brand perception, strategy, and customer experience initiatives.
  • Support customer experience programs, including NPS tracking, by combining social insights with customer feedback and survey data.
  • Conduct regular digital social listening to monitor sentiment, identify risks or opportunities, and provide insights to various stakeholders.
  • Collaborate on primary, secondary, and NPS research projects using and identifying the appropriate methodologies, ensuring alignment between social intelligence and broader research objectives.
  • Develop a deep understanding of customers, including attitudes, needs and behaviors, and drivers of brand/product preference.
  • Provide insights proactively to identify and fill information gaps in the business; keep a pulse of consumer trends, competitive movements, industry advancements and government decisions that impact the business.
  • Stay current on industry trends, tools, and best practices in social intelligence and market research to continuously improve processes and deliverables.

Job Requirements:

  • Bachelor’s degree in business, marketing, market research, data analytics, or a related field.
  • 5-7 years of relevant work experience, including in social media analytics/intelligence, market research, or CX roles, with a strong foundation in primary research methodologies.
  • Proven experience in onboarding and managing social intelligence platforms (e.g., Brandwatch, Sprinklr, Talkwalker) and building advanced searches, dashboards, and reports.
  • Exceptional data visualization and storytelling capabilities, with strong written and oral communication skills.
  • Experience with brand health tracking and creating visualizations to communicate key metrics, trends, and competitive positioning.
  • Demonstrated ability to design and apply customer experience and marketing research to produce actionable insights for strategic planning.
  • Experience in brand and advertising tracking, segmentation, and Voice of the Customer/NPS research, integrating data analytics and new AI tools.
  • Collaborative mindset with the ability to work across teams and integrate social insights into broader brand, market, and CX research frameworks.
  • Strong analytical and problem-solving skills with the ability to collect, synthesize, analyze, and disseminate complex data.
  • Ability to work autonomously while excelling in team collaboration.
  • Familiarity with the financial and insurance industries is an asset but not required.

Competencies:

  • Collaboration: Fosters productive working relationships to produce impactful solutions, build beneficial networks, and achieve collective business goals
  • Compelling Communication: Expresses ideas and shares information clearly and concisely, modifies approach as necessary and conveys compelling messages and builds connection with others
  • Influence & Persuasion: Move as others towards a position/POV, by setting expectations, and communicating expertise and a compelling rationale with an enterprise-wide mindset.
  • Innovative Mindset: Encourages curiosity, generates ideas, experiments, and takes calculated risks to improve the business.
  • Knowing the Business: Stays current on Manulife’s strategy, key priorities, capabilities, and resources; appropriately translates knowledge of the industry, customer and business into new approaches and solutions.
  • Executing with Excellence: Sets challenging objectives and is focused on achieving results that are aligned with the organization’s vision; pursues excellence in planning and delivering sustainable results with strong attention to detail and accuracy.
  • Adaptability: Effectively adapts and supports integrated change to achieve desired results; champions an environment that motivates necessary action with confidence and with ability to prioritize, pivot, and drive action.
  • Solution Focused: Owns problems through to resolution, makes recommendations
  • Resilient & Inclusive: Ability to drive progress on multiple, competing priorities within a matrixed organization to achieve impact, while fostering an inclusive environment that inspires colleagues to bring their authentic selves and do their best work

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location CAN, Ontario, Toronto, 200 Bloor Street EastWorking ArrangementHybridSalary range is expected to be between $84,375.00 CAD – $151,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife is seeking a Brand & Digital Media Intelligence, CX & Marketing Insights Manager to lead digital social media listening and reporting. This role involves supporting research initiatives, onboarding and optimizing social intelligence platforms, and integrating insights to support marketing and customer experience teams. The ideal candidate will have a strong foundation in research methodologies, experience in social media analytics, and the ability to collaborate effectively across teams. Manulife is an equal opportunity employer that values diversity and fosters an inclusive work environment. Salary range varies based on location and employees are offered a wide array of customizable benefits.

Manager, Customer Insights & Reporting – BMO Financial Group – Toronto, ON

Company: BMO Financial Group

Location: Toronto, ON

Expected salary: $68000 – 126000 per year

Job date: Sun, 01 Dec 2024 08:03:50 GMT

Job description: Manager, Customer Insights and Reporting is responsible for the development, production, and ownership of customer metrics… and reporting across Personal banking. The individual will have an end-to-end project accountability. Beginning with understanding…

Amazon – Software Engineer II, Advertising Sales Recommendations & Insights – Toronto, ON

Company: Amazon

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Dec 2024 05:28:10 GMT

Job description: DESCRIPTIONAmazon Advertising is one of Amazon’s fastest growing businesses, responsible for defining and delivering advertising solutions that drive product discovery and sales. Sales Recommendations & Insights is at the forefront of our amazing growth machine enabling our teams to deliver at scale. Our goal is to scale advertising account management multifold by investing in strategic applications that improve productivity of external advertising customers and internal account management executives. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our team (AdGenie) has built a recommendation platform which enable advertisers to discover packaged advertising solutions and adopt them with a single click. As part of our next phase, we are personalizing our recommendations further using context aware science-backed modules, while simultaneously enabling customization of recommendations by users to deliver the most optimum solution.
As a software development engineer, you will:
Collaborate in the design, implementation, and deployment of successful internet-scale systems and services to support advertising business.
Help define our secure, scalable and distributed systems.
Work closely with senior engineers, UX designers, product managers and data scientist delivering demanding projects.
Functionally decompose complex problems into simple, straight-forward solutions.
Understand system interdependencies and limitations.
Share your knowledge of the most effective performance, scalability, architecture, and engineering patterns and methods.
We are looking to hire SDE II engineers with high ownership and bias-for-action. This opportunity might resonate more with engineers who are looking to broaden their skill-set by getting exposure to Native AWS based service development, big-data systems, MLOps and front-end development using micro-frontend architecture. If you are interested to know more about these opportunities, please reach out.BASIC QUALIFICATIONS– 3+ years of non-internship professional software development experience
– 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
– Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS– 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
– Bachelor’s degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

Equinix – Workforce Insights Analyst Intern – Toronto, ON

Company: Equinix

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Dec 2024 02:20:37 GMT

Job description: Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Workforce Insights Analyst InternWhy Join Equinix?We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!Overview of Team, Department, and Role:The Workforce Insights team conducts advanced analytics using HR and employee data. They measure, report, analyze, and predict business outcomes to provide actionable insights that drive HR policy and decision-making. As a Workforce Insights Analyst Intern, you can expect to:Assist in conducting key driver analysis by gathering, cleaning, transforming, and analyzing org data to identify factors influencing a critical talent outcome, aligned with strategic HR objectives (HR Big Bets).Perform statistical analyses, such as regression or SEM and build predictive model POC, to quantify relationships and generate actionable insights using R/Python.Create compelling visualizations in Tableau to effectively communicate findings.Collaborate with cross-functional teams to validate data and results, prioritize impactful drivers, and co-develop recommendations for targeted interventions.Who You Are (Requirements and Qualifications):Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between December 2025-September 2026)Available to work full-time for the entire duration of the Summer Internship Program (between May to September, depending on your school system)Proficiency in R, Python, Excel, and SQLProficiency in either Tableau or PowerBIAbility to multi-task and work collaboratively and effectively in a fast-paced environmentExcellent written and verbal communication skills, able to tell a story using dataAbility to create accurate and punctual reports, deliver presentations, and share information and ideas with othersAnalytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new softwareHow to ApplyPlease submit your application by providing the following.Up to date resume that includes your availability (start and end date) and expected graduationPlease apply to this job posting only if you are available full time for an internship during the stated period.What’s nextThe Equinix New to Career team will be reviewing applicants on a rolling basis throughout October and November and will reach out to applicants accordingly. We appreciate your patience while we consider your application. If you would like to learn about other career opportunities, we have to offer !Learn more about the program and what former interns have to say about their experience –Watch this video to learn more on how Equinix is powering the worlds digital infrastructure.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Senior Category and Shopper Insights Manager – Nestlé – Mississauga, ON

Company: Nestlé

Location: Mississauga, ON

Expected salary:

Job date: Fri, 29 Nov 2024 23:58:43 GMT

Job description: budgets, and leading digital transformation projects. A day in the life: The Senior Category and Shopper Insights Manager… insights during the planning cycle. They play a key role in supporting Digital Transformation Initiatives and oversee two…

Director, Insights and Analytics Canada – Sanofi – Toronto, ON

Company: Sanofi

Location: Toronto, ON

Expected salary:

Job date: Wed, 27 Nov 2024 23:34:29 GMT

Job description: teams (Marketing, Medical, Supply Chain, Digital, Procurement, Finance and GTMC) and drive structured ways of working…. We believe our cutting-edge science and manufacturing, fueled by data and digital technologies, have the potential to transform…

This content discusses the importance of collaboration between multiple teams within an organization in order to drive structured ways of working. The focus is on utilizing cutting-edge science, manufacturing, data, and digital technologies to potentially transform the organization.

Scotiabank – Manager, Lending Pricing & Insights – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Wed, 27 Nov 2024 23:09:20 GMT

Job description: discipline (Computer Science, Electrical/computer/software engineering and mathematics) with internship experience Preferred…. A rewarding career path with diverse opportunities for professional development Internal training to support your growth…

Scotiabank – Manager, Lending Pricing & Insights – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 28 Nov 2024 03:31:09 GMT

Job description: discipline (Computer Science, Electrical/computer/software engineering and mathematics) with internship experience Preferred…. A rewarding career path with diverse opportunities for professional development Internal training to support your growth…