Company: Provincial Health Services Authority
Location: Vancouver, BC
Job description: Time Reporting to a Manager, BC Emergency Health Services (BCEHS), the Coordinator provides consultative advice… and documentation. Leads and project manages multi-stakeholder / cross sector projects. Active participant in the BCEHS Emergency…
The content discusses the responsibilities of a Coordinator at BC Emergency Health Services (BCEHS), including providing consultative advice and documentation to a manager, leading and managing multi-stakeholder projects, and actively participating in emergency response activities.
Primary Focus:
To serve as the main interlocutor between the company and its clients or customers by providing a fast and precise answer to requests and ensuring great customer service that meets their needs in a timely manner. Working with a sense of urgency, striving to exceed expectations for all customer service needs.
Responsibilities:
-Serves customers by providing product and service information and resolving product and service problems.
-Attracts potential customers by answering product and service questions and suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
-Accomplishes customer service and organization mission by completing related results as needed.
-Updates job knowledge by participating in educational opportunities.
-Enhances organization reputation by providing an outstanding customer service experience.
-Act as an advocate for clients by presenting their concerns to the company to ensure a positive customer service experience.
Skills and Personal Qualifications:
-Customer Service
-Product Knowledge
-Quality Focus
-Problem Solving
-Market Knowledge
-Documentation Skills
-Listening Skills
-Phone Skills
-Resolving Conflict
-Analyzing Information
-Multi-tasking
Salary: Competitive compensation based on work experience and education.
Expected salary: $72445 – 104139 per year
Job date: Thu, 08 Feb 2024 08:12:41 GMT