Senior. Performance Analyst, Customer Lifecycle & Retention, Digital Growth & GTM Team – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $74000 – 110000 per year

Job date: Fri, 27 Jun 2025 22:46:08 GMT

Job description: DescriptionOur team and what we’ll accomplish together…Are you passionate about unlocking the secrets behind customer behavior? Do you thrive on turning data into game-changing strategies? We want to transform how millions of customers interact with TELUS by diving deep into their digital journey.You’ll be the mastermind behind understanding what makes our customers tick, click, and stick around. Through focusing on understanding what motivates customers to engage with digital channels and identifying barriers to digital adoption, you will develop insights and targeted engagement strategies to grow and retain our digital customer base.You will:

  • Customer Lifecycle Deep Dives: You’ll get to dig into customer behavior across their entire journey with us, building different segmentation models and spotting patterns to drive digital engagement and predict who might churn
  • Journey Optimization: You’ll trace how customers move between our digital and offline touchpoints, figuring out where they get stuck and designing smoother paths. Think of it as creating the ultimate customer roadmap
  • Testing and Innovation: You’ll run A/B tests to improve how customers engage with our digital properties, collaborating with product and sales to test new ideas and create more personalized experiences
  • Performance Monitoring: You’ll track how different customer groups are doing, build useful dashboards, and figure out what’s actually working in our campaigns through attribution modeling
  • Crossfunctional Collaboration: You’ll work with teams across the company to turn your findings into real strategies, presenting to leadership and breaking down whatever’s blocking customers from going digital

QualificationsWhat you bring:

  • Bachelor’s degree in Data Analysis, Information Systems, Computer Science, Engineering, Commerce, or related field
  • 2-4 years of digital analytics experience with a proven track record of using data analysis to identify actionable insights
  • Advanced skills in web analytics tools (Adobe Analytics or Google Analytics), data visualization platforms (Tableau or Looker Studio), and SQL for data extraction and manipulation
  • Strong analytical mindset with ability to independently investigate data, uncover opportunities, and transform analysis into actionable strategies that drive measurable business outcomes
  • Outstanding presentation and storytelling skills with proven ability to translate complex data analysis into clear, compelling narratives for executive and cross-functional stakeholders
  • Ability to work effectively with product, design, and marketing teams, combined with a curious mindset and passion for understanding customer behavior and digital engagement drivers

Nice to haves:

  • Experience in large-scale, complex business environments with multiple product lines and customer segments, preferably in telecommunications or e-commerce industries
  • Expertise in customer analytics including cohort analysis, funnel analysis, omnichannel journey mapping, A/B testing, and session-replay tools such as Quantum Metric
  • Knowledge of customer data platforms, marketing automation tools, voice of customer programs for digital experience feedback, and machine learning techniques for customer analytics and propensity modeling

Salary Range: $74,000-$110,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.DigitalDiverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.We are honoured to be recognizedTeam TELUS at a glance1.4M
Days volunteered in our communities$1.3
Billion contributed to charitable and community organizations since 200015.2
Million customer connectionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Position Overview
TELUS is seeking a data-savvy candidate passionate about understanding customer behavior to enhance digital engagement. The role focuses on analyzing customer journeys to optimize their interactions with TELUS, identify barriers to digital adoption, and develop targeted engagement strategies.

Key Responsibilities

  • Customer Insight Analysis: Examine customer behavior and create segmentation models to enhance digital engagement and predict churn.
  • Journey Optimization: Map customer interactions across digital and offline channels to streamline their experience.
  • Testing and Innovation: Conduct A/B tests to enhance customer experiences and collaborate with product and sales teams for new ideas.
  • Performance Monitoring: Track and report on customer group performance, and use attribution modeling to evaluate campaign effectiveness.
  • Cross-functional Collaboration: Work with various teams to translate insights into actionable strategies and present findings to leadership.

Qualifications

  • Bachelor’s degree in a related field with 2-4 years of digital analytics experience.
  • Proficiency in web analytics (Adobe/Google Analytics), data visualization (Tableau/Looker), and SQL.
  • Strong analytical and presentation skills, capable of translating complex data into actionable insights.
  • Ability to collaborate across teams with a focus on customer behavior.

Preferred Experience

  • Background in telecommunications or e-commerce with expertise in customer analytics, A/B testing, and machine learning techniques.

Compensation & Benefits

  • Salary range: $74,000-$110,000 with a performance bonus of 12%.
  • Comprehensive benefits, flexible work options, generous vacation, and opportunities for career growth.

Company Culture
TELUS emphasizes a people-focused, innovative culture committed to diversity and community engagement, supporting a rewarding and inclusive work environment.

Senior Strategy Manager – Cost of Acquisition & Retention – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $99000 – 149000 per year

Job date: Sat, 21 Jun 2025 03:51:05 GMT

Job description: DescriptionThe Small and Medium Business (SMB) team of TELUS Mobility Solutions’ organization is dynamic, entrepreneurial, and highly engaged. We are as passionate about our team and our customers as we are about our business and we’re looking for people who get excited about thinking and delivering differently. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS.We are looking for a high-energy, curious, and results oriented person to join the SMB Strategy and Planning team for the role of Senior Strategy Manager – Cost of Acquisition & Retention (COAR). In this role, you will be responsible for the annual and monthly financial planning process of all cost related KPIs for our segment. You will also be responsible for leading strategic reviews, business casing, and deep dives geared towards executive decision support and supporting the day to day operations.Here’s the impact you’ll make and what we’ll accomplish togetherYou are someone who excels in a business ownership environment, enjoys working with large and complex data sets, and is able to uncover insights to drive continuous improvements to our profitability. You’re a natural leader, able to work collaboratively with multiple stakeholders across different business units and levels to ensure alignment on key elements of our business’ P&L.Importantly, you can shift effortlessly from deep analysis to articulate clear recommendations and measure success.Here’s how

  • Develop the cost component of the SMB annual budget
  • Manage the monthly forecasting process and deliver monthly performance updates to Senior Leadership team
  • Lead semi-annual strategy reviews/presentations
  • Investigate changes to underlying performance, analyze key market shifts and size business impact of opportunities and risks
  • Develop scenario-based analysis and make recommendations to Senior Leadership team
  • Become the steward of the SMB P&L, providing a critical perspective on the impact of key initiatives
  • Become a valued Business Partner – collaborate with Finance, Pricing/Operations, and Business Intelligence teams to minimize areas of risk, execute on areas of opportunity, and to ensure alignment between financial commitments and actual results

#LI-REMOTEQualificationsWhat you bring

  • Strong business acumen and a proven ability to synthesize business results into actionable insights
  • Financial planning analysis with advanced knowledge of Microsoft Excel/PowerPoint and Google Sheet/Presentation
  • Comfortable performing complex data analysis and presenting to key stakeholders
  • Proven, self-directed, hypothesis-driven problem solving approach
  • 5-7 years of relevant experience

Great-to-haves

  • Telecommunications expertise and/or wireless experience
  • SQL – experience writing queries to extract and manipulate data
  • MBA or CFA, CA designation
  • Consulting, strategy or finance background

Salary Range: $99,000-$149,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The SMB team at TELUS Mobility Solutions is seeking a Senior Strategy Manager for Cost of Acquisition & Retention (COAR). This dynamic role involves financial planning for cost-related KPIs, leading strategic reviews, and providing executive decision support. The ideal candidate should have a strong business acumen, experience with complex data analysis, and the ability to collaborate with various stakeholders. Preferred qualifications include telecommunications experience, SQL skills, and a background in consulting or finance. The position offers a salary range of $99,000-$149,000, performance bonuses, and comprehensive benefits, including flexible working options and opportunities for career growth. TELUS emphasizes a people-focused, innovative culture, committed to diversity and equitable employment practices.

Sr. Performance Analyst, Customer Lifecycle & Retention, Digital Growth & GTM Team – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $74000 – 110000 per year

Job date: Sat, 21 Jun 2025 07:59:17 GMT

Job description: DescriptionOur team and what we’ll accomplish together…Are you passionate about unlocking the secrets behind customer behavior? Do you thrive on turning data into game-changing strategies? We want to transform how millions of customers interact with TELUS by diving deep into their digital journey.You’ll be the mastermind behind understanding what makes our customers tick, click, and stick around. Through focusing on understanding what motivates customers to engage with digital channels and identifying barriers to digital adoption, you will develop insights and targeted engagement strategies to grow and retain our digital customer base.You will:

  • Customer Lifecycle Deep Dives: You’ll get to dig into customer behavior across their entire journey with us, building different segmentation models and spotting patterns to drive digital engagement and predict who might churn.
  • Journey Optimization: You’ll trace how customers move between our digital and offline touchpoints, figuring out where they get stuck and designing smoother paths. Think of it as creating the ultimate customer roadmap.
  • Testing and Innovation: You’ll run A/B tests to improve how customers engage with our digital properties, collaborating with product and sales to test new ideas and create more personalized experiences.
  • Performance Monitoring: You’ll track how different customer groups are doing, build useful dashboards, and figure out what’s actually working in our campaigns through attribution modeling.
  • Crossfunctional Collaboration: You’ll work with teams across the company to turn your findings into real strategies, presenting to leadership and breaking down whatever’s blocking customers from going digital.

QualificationsWhat you bring:

  • Bachelor’s degree in Data Analysis, Information Systems, Computer Science, Engineering, Commerce, or related field
  • 2-4 years of digital analytics experience with a proven track record of using data analysis to identify actionable insights
  • Advanced skills in web analytics tools (Adobe Analytics or Google Analytics), data visualization platforms (Tableau or Looker Studio), and SQL for data extraction and manipulation
  • Strong analytical mindset with ability to independently investigate data, uncover opportunities, and transform analysis into actionable strategies that drive measurable business outcomes
  • Outstanding presentation and storytelling skills with proven ability to translate complex data analysis into clear, compelling narratives for executive and cross-functional stakeholders
  • Ability to work effectively with product, design, and marketing teams, combined with a curious mindset and passion for understanding customer behavior and digital engagement drivers

Nice to haves:

  • Experience in large-scale, complex business environments with multiple product lines and customer segments, preferably in telecommunications or e-commerce industries
  • Expertise in customer analytics including cohort analysis, funnel analysis, omnichannel journey mapping, A/B testing, and session-replay tools such as Quantum Metric
  • Knowledge of customer data platforms, marketing automation tools, voice of customer programs for digital experience feedback, and machine learning techniques for customer analytics and propensity modeling

Salary Range: $74,000-$110,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.DigitalDiverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.We are honoured to be recognizedTeam TELUS at a glance1.4M
Days volunteered in our communities$1.3
Billion contributed to charitable and community organizations since 200015.2
Million customer connectionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Summary

Position Overview:
Join TELUS as a digital analytics expert focused on improving customer engagement and retention. Your role involves analyzing customer behavior, optimizing their digital journeys, and developing strategies to enhance interactions with TELUS’s digital offerings.

Key Responsibilities:

  • Customer Behavior Analysis: Examine the entire customer lifecycle and build segmentation models to foster digital engagement and minimize churn.
  • Journey Enhancement: Identify obstacles in customer navigation across digital and offline channels to create a seamless experience.
  • Testing and Innovation: Conduct A/B testing for digital properties, collaborating with various teams to implement personalized enhancements.
  • Performance Tracking: Develop dashboards to monitor customer engagement and campaign effectiveness using attribution modeling.
  • Cross-functional Collaboration: Work with various departments to translate insights into actionable strategies, presenting findings to leadership.

Qualifications:

  • Bachelor’s degree in a relevant field.
  • 2-4 years of digital analytics experience with a record of actionable insights.
  • Proficient in web analytics, data visualization tools, and SQL.
  • Strong analytical, presentation, and storytelling skills.
  • Collaborative mindset with a passion for understanding customer behavior.

Preferred Skills:

  • Experience in complex business environments, especially in telecommunications or e-commerce.
  • Knowledge of customer analytics techniques and tools.

Compensation and Benefits:

  • Salary range: $74,000-$110,000 with a 12% performance bonus.
  • Benefits include a comprehensive rewards package, vacation time, flexible working options, and opportunities for career growth.

Company Culture:

TELUS promotes a people-focused, diverse, and innovative environment dedicated to technology-based solutions that positively impact communities. The company values unique contributions and fosters an inclusive culture.

Accessibility Notice:

TELUS is committed to fair employment practices and provides accommodation for applicants with disabilities during the recruitment process.

Senior Manager, PBA Engagement and Retention – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Sun, 15 Jun 2025 02:44:08 GMT

Job description: Job SummaryJob Description​Please note this is a 13-month maternity-leave coverage role.What is the opportunity?​In this role, you will be responsible to support and execute a fully integrated engagement and retention strategy for the Everyday Banking Personal Banking Account (PBA), working with a cross-functional set of partners and peers, and foster a culture of innovation to accelerate net client growth for RBC. You will report to the Director, PBA Retention & Engagement, and be a member of a dynamic, collaborative, innovative and high-performing team.Specifically, this role is accountable for the execution of engagement and retention activities for the PBA, while enhancing and ensuring consistency of client experience across channels and client lifecycle.What will you do?Execute PBA engagement and retention efforts and support strategies to drive long-term PBA client relationshipsEnsure a seamless connected client experience from acquisition to engagement and retention across key programs and campaigns. Monitor outcomes and collaborate with partners to evolve engagement and retention programs as neededLeverage data, client segmentation insights using primary and syndicated research, modeling, and testing to identify segments and cohorts of clients for whom customized treatment strategies will drive improved engagement, anchoring and retentionAssist in prioritizing new client treatment strategies to first test and learn and eventually scale to market. Champion a continuous improvement mindsetImplement client conversion, right fit and migration strategies to support transformative initiativesWork with Partners (Marketing, Next Best Action, Data Analytics, Legal, Regional Banking, Client Strategies, Digital) through impact and influence to design, develop and implement appropriate strategies, processes, policies and reporting which support the execution of engagement and retention strategyComplete engagement and retention campaign analytics & reassess priorities based on growth and profitability. Work with partners to maximize conversion rates across all channels/properties including Distribution partners to bring client engagement strategies to life for our advisorsDevelop robust portfolio reporting and analytics to monitor and forecast the performance of actions taken to increase engagement and reduce attritionWhat do you need to succeed?Must-have:Experience in one or more of the following areas: client engagement and retention; client acquisition; product management; marketing; or P&L product managementProven ability to interpret client insights and data analysis and transform them into strategic initiatives that drive business outcomes. Ability to interpret performance tracking and ask the right questions to inform where and when to pivot.Proven ability to effectively partner and collaborate while driving resultsDemonstrated ability to execute new initiatives with a proven track record to deliverProfessional communication skills; ability to build a compelling narrative to communicate complex ideasStrong analytical skills with experience developing actionable insightsStrong business and financial acumenNice to have:Knowledge of P&L and financial forecastsExperience in financial analysis and strategic assessmentsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob Skills Business Data Analytics, Client Engagement Management, Client Retention Programs, Market Analysis, Marketing, Marketing Strategies, Market Research, Portfolio Management, Retail BankingAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: Contract (Fixed Term)Pay Type: SalariedPosted Date: 2025-06-13Application Deadline: 2025-06-28Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Job Summary

Position: 13-month maternity leave coverage for Everyday Banking Personal Banking Account (PBA) Engagement and Retention Strategy.

Responsibilities:

  • Implement and execute strategies to enhance engagement and retention for PBA, focusing on client relationships.
  • Ensure a seamless client experience across all channels, from acquisition to retention.
  • Collaborate with various teams (Marketing, Data Analytics, etc.) to design and execute strategies.
  • Utilize data and client insights to create customized treatment strategies for improved engagement.
  • Monitor outcomes and adjust strategies based on analytics to maximize conversion rates.
  • Develop reporting to track engagement performance and client attrition.

Requirements:

  • Must-have: Experience in client engagement/retention, product management, or marketing; strong analytical and communication skills; ability to convert data insights into strategic actions.
  • Nice-to-have: Knowledge of P&L and financial forecasting.

Benefits:

  • Dynamic and collaborative work environment.
  • Opportunities for professional growth and impact.

Location: RBC Waterpark Place, Toronto.

Employment Type: Full-time, Contract (Fixed Term).

Application Deadline: June 28, 2025.

Inclusion Commitment: RBC promotes a diverse and inclusive workplace that values collaboration and innovation.

Senior Manager, Loyalty Retention, Bell Media – Bell – Toronto, ON

Company: Bell

Location: Toronto, ON

Expected salary:

Job date: Thu, 29 May 2025 22:06:48 GMT

Job description: Req Id: 424177At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.SummaryBell Media is seeking a highly motivated and experienced Senior Manager of Loyalty and Retention to join our Direct-to-Consumer (DTC) team. This is a high-visibility, high-impact role focused on driving growth for our suite of DTC services, including Crave, TSN, RDS, and Starz. The successful candidate will be a key player in achieving ambitious growth targets by developing and implementing innovative strategies to enhance subscriber loyalty, reduce churn, and maximize long-term value.Key Responsibilities

  • Develop and Execute Retention Strategies: Create and implement comprehensive retention strategies across all sales channels to minimize churn and maximize subscriber lifetime value. This includes identifying key drivers of churn and proactively addressing them.
  • Data-Driven Analysis and Reporting: Analyze subscriber data to uncover actionable insights, identify trends, and measure the effectiveness of loyalty and retention initiatives. Prepare and present data-driven recommendations to stakeholders, tracking key performance indicators (KPIs).
  • Cross-Functional Collaboration: Partner with marketing, product, customer service, technology, and finance teams to ensure alignment and seamless execution of loyalty programs and initiatives. Build strong relationships with key stakeholders to foster collaboration and achieve shared goals.
  • Innovation and Optimization: Stay at the forefront of industry best practices and emerging trends in loyalty and retention. Continuously evaluate and optimize loyalty programs to enhance performance and drive business results. Identify and implement new technologies and tools to improve program capabilities.

Critical Qualifications

  • Bachelor’s degree in Marketing, Business Administration, or a related field.
  • 7+ years of progressive experience in loyalty program management, customer retention, or a related field, with a proven track record of success.
  • Deep understanding of DTC business models and subscription services.
  • Exceptional analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
  • Strong communication, presentation, and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.
  • Ability to work independently and collaboratively within a team environment.
  • Experience with CRM systems and marketing automation platforms is preferred.
  • Experience in the media or entertainment industry is a plus.

#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: Management
Job Status: Regular Term – Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/11/2025For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, TorontoBell, one of

Position Summary: Senior Manager of Loyalty and Retention at Bell Media

Company Overview:
Bell is dedicated to enhancing connections for Canadians through cutting-edge network technologies and customer-focused services. The company promotes a supportive, inclusive environment and is committed to social and environmental initiatives.

Role Overview:
Bell Media is looking for a Senior Manager of Loyalty and Retention to lead growth in its Direct-to-Consumer services, including Crave, TSN, RDS, and Starz. The candidate will drive subscriber loyalty, reduce churn, and maximize lifetime value through strategic initiatives.

Key Responsibilities:

  • Develop and execute retention strategies to minimize churn and enhance subscriber value.
  • Conduct data analysis to identify trends and measure the impact of retention initiatives.
  • Collaborate with various departments (marketing, product, etc.) to align loyalty programs and initiatives.
  • Stay updated with industry trends to innovate and optimize loyalty programs.

Qualifications:

  • Bachelor’s degree in Marketing or related field.
  • 7+ years of experience in customer retention or loyalty program management.
  • Strong analytical skills and experience with data-driven decision-making.
  • Experience with CRM and marketing automation platforms preferred; media industry background is a plus.
  • Proficiency in French is required for roles in Quebec.

Additional Information:

  • Position Type: Management, Regular Term, Full Time.
  • Location: Hybrid model in Toronto, Canada.
  • Application Deadline: November 6, 2025.

Benefits:
Comprehensive compensation package, including medical, dental, and mental health benefits, along with a significant discount on Bell services. Bell is committed to an inclusive and accessible workplace and encourages candidates to discuss any needed accommodations during the hiring process.

Application Process:
Interested candidates should apply online directly.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Thu, 15 May 2025 23:12:21 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Thu, 15 May 2025 22:45:34 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Retention Marketing Manager – Mejuri – Toronto, ON

Company: Mejuri

Location: Toronto, ON

Expected salary:

Job date: Tue, 13 May 2025 22:26:24 GMT

Job description: Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry-for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.Retention Marketing ManagerReporting into the Senior Manager Lifecycle Marketing, the Retention Marketing Manager will own and evolve our automated CRM strategy across email, SMS, and push. In this role, you’ll lead the development of high-impact automations and partner cross-functionally to drive customer engagement, conversion, and retention-turning data into action and journeys into results.What you’ll do

  • Lead and execute high-converting lifecycle automations (e.g. cart abandon, browse abandon, winback, welcome, post-purchase, and re-engagement flows) across email, SMS, and Push.
  • Independently manage technical execution and optimization within CRM platforms such as Klaviyo, Monocle, and Postscript.
  • Partner with key stakeholders across Data, Product, and Creative to iterate and evolve automated flows that drive conversion.
  • Collaborate with the Product and Engineering team to test and optimize sign-up pop-ups and other subscriber acquisition touchpoints across digital and retail channels.
  • Set up and interpret A/B tests to continually improve performance metrics.
  • Monitor segmentation and personalization strategies to ensure deliverability and relevance.
  • Partner with the Customer Success team to leverage feedback loops-such as NPS surveys and product reviews-to uncover actionable insights that inform lifecycle strategies and enhance the overall customer experience.
  • Collaborate with CRM specialists (existing team member) to ensure automation and campaign strategy are aligned.
  • Manage day-to-day CRM operations and act as the main point of contact for troubleshooting, QA, and technical configuration.
  • Own reporting and insights for automation flows and contribute to weekly, monthly and, quarterly performance reviews and strategic planning.

What you’ll bring to the team

  • Demonstrated experience in CRM / Lifecycle Marketing with a strong focus on triggered automations.
  • Proficient in key CRM and SMS platforms: Iterable, Klaviyo, Postscript.
  • Strong technical competency with setting up, QA’ing, and troubleshooting automations and data flows.
  • Demonstrated experience owning a roadmap and performance outcomes
  • Strategic thinker who can think through scaleability and growth
  • Strong Analytical skills and ability to report on successes and opportunities through a data driven approach
  • Demonstrated proficiency pulling and analyzing data to guide strategy
  • Deep understanding of ecommerce customer behaviour and lifecycle marketing best practices
  • A growth mindset with an interest to iterate and evolve programs
  • Highly collaborative in working with cross functional partners

Key performance indicators

  • Lead to first purchase conversion rate.
  • Subscriber list growth and opt-out and unsubscribe rate.
  • CRM health and deliverability.
  • Automation-driven revenue contribution to total CRM performance.
  • Retention metrics tied to lifecycle flows such as repeat purchase rate, time to second purchase, revenue recovered from abandon flows, and reactivation rate from winback journeys.

Benefits at Mejuri:

  • Three weeks vacation, plus personal days and three religious/cultural observance days
  • A hybrid work model for all corporate roles
  • ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.
  • A generous product discount!

Please note that these benefits apply to full-time employees.Location [Toronto, Ontario]At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.This position requires in office work 3 days a week and remote work 2 days a week.
Our office is located at 60 Bloor Street W, Toronto.Application deadlineWe invite applicants to apply early as our initial screening process will begin on May 25 however the role will remain posted until filled.At Mejuri our success is driven by a strong commitment to our Purpose and Values. They’re the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things-together.Our strength comes from each team member’s dedication to embracing and embodying these Values daily. This isn’t merely a duty; it’s a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.Our values are:RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for ExcellenceCUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisionsEMPOWERED OWNERS | Treat the company like your own and take initiativeFIND A WAY| Seek simple, creative solutions, and act fastDRIVE RESULTS| Be clear on your goals and be relentless in achieving themTEAM FIRST | Value team success over personal EgoAccommodation / Accessibility:Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Mejuri is a fine jewelry brand founded by Noura Sakkijha, focusing on empowering women to purchase jewelry for themselves. With over a million orders shipped and a team primarily composed of women, Mejuri promotes a redefined luxury experience. The company has introduced the Empowerment Fund to support underrepresented women and non-binary individuals, and it continues to grow internationally.

Currently, Mejuri is seeking a Retention Marketing Manager to lead their automated CRM strategy across various platforms. The role involves managing lifecycle automations, collaborating across departments, and ensuring effective customer engagement and retention. Candidates should have experience in CRM and lifecycle marketing, strong analytical skills, and a collaborative mindset.

Mejuri offers a range of benefits, including generous vacation, a hybrid work model, comprehensive health coverage, and a supportive work environment. They emphasize their company values, focusing on customer satisfaction, teamwork, and continuous improvement.

The office is located in Toronto, and the position requires in-office work three days a week. Applications are encouraged to be submitted early, as the hiring process will begin soon. Mejuri is committed to diversity and accessibility in their hiring practices.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Fri, 25 Apr 2025 22:22:59 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Sat, 26 Apr 2025 07:05:33 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.