Senior Manager, Loyalty Retention, Bell Media – Bell – Toronto, ON

Company: Bell

Location: Toronto, ON

Expected salary:

Job date: Thu, 29 May 2025 22:06:48 GMT

Job description: Req Id: 424177At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.SummaryBell Media is seeking a highly motivated and experienced Senior Manager of Loyalty and Retention to join our Direct-to-Consumer (DTC) team. This is a high-visibility, high-impact role focused on driving growth for our suite of DTC services, including Crave, TSN, RDS, and Starz. The successful candidate will be a key player in achieving ambitious growth targets by developing and implementing innovative strategies to enhance subscriber loyalty, reduce churn, and maximize long-term value.Key Responsibilities

  • Develop and Execute Retention Strategies: Create and implement comprehensive retention strategies across all sales channels to minimize churn and maximize subscriber lifetime value. This includes identifying key drivers of churn and proactively addressing them.
  • Data-Driven Analysis and Reporting: Analyze subscriber data to uncover actionable insights, identify trends, and measure the effectiveness of loyalty and retention initiatives. Prepare and present data-driven recommendations to stakeholders, tracking key performance indicators (KPIs).
  • Cross-Functional Collaboration: Partner with marketing, product, customer service, technology, and finance teams to ensure alignment and seamless execution of loyalty programs and initiatives. Build strong relationships with key stakeholders to foster collaboration and achieve shared goals.
  • Innovation and Optimization: Stay at the forefront of industry best practices and emerging trends in loyalty and retention. Continuously evaluate and optimize loyalty programs to enhance performance and drive business results. Identify and implement new technologies and tools to improve program capabilities.

Critical Qualifications

  • Bachelor’s degree in Marketing, Business Administration, or a related field.
  • 7+ years of progressive experience in loyalty program management, customer retention, or a related field, with a proven track record of success.
  • Deep understanding of DTC business models and subscription services.
  • Exceptional analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
  • Strong communication, presentation, and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.
  • Ability to work independently and collaboratively within a team environment.
  • Experience with CRM systems and marketing automation platforms is preferred.
  • Experience in the media or entertainment industry is a plus.

#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: Management
Job Status: Regular Term – Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/11/2025For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, TorontoBell, one of

Position Summary: Senior Manager of Loyalty and Retention at Bell Media

Company Overview:
Bell is dedicated to enhancing connections for Canadians through cutting-edge network technologies and customer-focused services. The company promotes a supportive, inclusive environment and is committed to social and environmental initiatives.

Role Overview:
Bell Media is looking for a Senior Manager of Loyalty and Retention to lead growth in its Direct-to-Consumer services, including Crave, TSN, RDS, and Starz. The candidate will drive subscriber loyalty, reduce churn, and maximize lifetime value through strategic initiatives.

Key Responsibilities:

  • Develop and execute retention strategies to minimize churn and enhance subscriber value.
  • Conduct data analysis to identify trends and measure the impact of retention initiatives.
  • Collaborate with various departments (marketing, product, etc.) to align loyalty programs and initiatives.
  • Stay updated with industry trends to innovate and optimize loyalty programs.

Qualifications:

  • Bachelor’s degree in Marketing or related field.
  • 7+ years of experience in customer retention or loyalty program management.
  • Strong analytical skills and experience with data-driven decision-making.
  • Experience with CRM and marketing automation platforms preferred; media industry background is a plus.
  • Proficiency in French is required for roles in Quebec.

Additional Information:

  • Position Type: Management, Regular Term, Full Time.
  • Location: Hybrid model in Toronto, Canada.
  • Application Deadline: November 6, 2025.

Benefits:
Comprehensive compensation package, including medical, dental, and mental health benefits, along with a significant discount on Bell services. Bell is committed to an inclusive and accessible workplace and encourages candidates to discuss any needed accommodations during the hiring process.

Application Process:
Interested candidates should apply online directly.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Thu, 15 May 2025 23:12:21 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Thu, 15 May 2025 22:45:34 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Retention Marketing Manager – Mejuri – Toronto, ON

Company: Mejuri

Location: Toronto, ON

Expected salary:

Job date: Tue, 13 May 2025 22:26:24 GMT

Job description: Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry-for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.Retention Marketing ManagerReporting into the Senior Manager Lifecycle Marketing, the Retention Marketing Manager will own and evolve our automated CRM strategy across email, SMS, and push. In this role, you’ll lead the development of high-impact automations and partner cross-functionally to drive customer engagement, conversion, and retention-turning data into action and journeys into results.What you’ll do

  • Lead and execute high-converting lifecycle automations (e.g. cart abandon, browse abandon, winback, welcome, post-purchase, and re-engagement flows) across email, SMS, and Push.
  • Independently manage technical execution and optimization within CRM platforms such as Klaviyo, Monocle, and Postscript.
  • Partner with key stakeholders across Data, Product, and Creative to iterate and evolve automated flows that drive conversion.
  • Collaborate with the Product and Engineering team to test and optimize sign-up pop-ups and other subscriber acquisition touchpoints across digital and retail channels.
  • Set up and interpret A/B tests to continually improve performance metrics.
  • Monitor segmentation and personalization strategies to ensure deliverability and relevance.
  • Partner with the Customer Success team to leverage feedback loops-such as NPS surveys and product reviews-to uncover actionable insights that inform lifecycle strategies and enhance the overall customer experience.
  • Collaborate with CRM specialists (existing team member) to ensure automation and campaign strategy are aligned.
  • Manage day-to-day CRM operations and act as the main point of contact for troubleshooting, QA, and technical configuration.
  • Own reporting and insights for automation flows and contribute to weekly, monthly and, quarterly performance reviews and strategic planning.

What you’ll bring to the team

  • Demonstrated experience in CRM / Lifecycle Marketing with a strong focus on triggered automations.
  • Proficient in key CRM and SMS platforms: Iterable, Klaviyo, Postscript.
  • Strong technical competency with setting up, QA’ing, and troubleshooting automations and data flows.
  • Demonstrated experience owning a roadmap and performance outcomes
  • Strategic thinker who can think through scaleability and growth
  • Strong Analytical skills and ability to report on successes and opportunities through a data driven approach
  • Demonstrated proficiency pulling and analyzing data to guide strategy
  • Deep understanding of ecommerce customer behaviour and lifecycle marketing best practices
  • A growth mindset with an interest to iterate and evolve programs
  • Highly collaborative in working with cross functional partners

Key performance indicators

  • Lead to first purchase conversion rate.
  • Subscriber list growth and opt-out and unsubscribe rate.
  • CRM health and deliverability.
  • Automation-driven revenue contribution to total CRM performance.
  • Retention metrics tied to lifecycle flows such as repeat purchase rate, time to second purchase, revenue recovered from abandon flows, and reactivation rate from winback journeys.

Benefits at Mejuri:

  • Three weeks vacation, plus personal days and three religious/cultural observance days
  • A hybrid work model for all corporate roles
  • ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.
  • A generous product discount!

Please note that these benefits apply to full-time employees.Location [Toronto, Ontario]At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.This position requires in office work 3 days a week and remote work 2 days a week.
Our office is located at 60 Bloor Street W, Toronto.Application deadlineWe invite applicants to apply early as our initial screening process will begin on May 25 however the role will remain posted until filled.At Mejuri our success is driven by a strong commitment to our Purpose and Values. They’re the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things-together.Our strength comes from each team member’s dedication to embracing and embodying these Values daily. This isn’t merely a duty; it’s a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.Our values are:RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for ExcellenceCUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisionsEMPOWERED OWNERS | Treat the company like your own and take initiativeFIND A WAY| Seek simple, creative solutions, and act fastDRIVE RESULTS| Be clear on your goals and be relentless in achieving themTEAM FIRST | Value team success over personal EgoAccommodation / Accessibility:Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Mejuri is a fine jewelry brand founded by Noura Sakkijha, focusing on empowering women to purchase jewelry for themselves. With over a million orders shipped and a team primarily composed of women, Mejuri promotes a redefined luxury experience. The company has introduced the Empowerment Fund to support underrepresented women and non-binary individuals, and it continues to grow internationally.

Currently, Mejuri is seeking a Retention Marketing Manager to lead their automated CRM strategy across various platforms. The role involves managing lifecycle automations, collaborating across departments, and ensuring effective customer engagement and retention. Candidates should have experience in CRM and lifecycle marketing, strong analytical skills, and a collaborative mindset.

Mejuri offers a range of benefits, including generous vacation, a hybrid work model, comprehensive health coverage, and a supportive work environment. They emphasize their company values, focusing on customer satisfaction, teamwork, and continuous improvement.

The office is located in Toronto, and the position requires in-office work three days a week. Applications are encouraged to be submitted early, as the hiring process will begin soon. Mejuri is committed to diversity and accessibility in their hiring practices.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Fri, 25 Apr 2025 22:22:59 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Client Retention, Core Accounts – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Sat, 26 Apr 2025 07:05:33 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryWe are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.Now, if you were to come on board, we’d ask you to do the following for us:

  • Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
  • Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
  • Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
  • Database Management: Maintain accurate records of client information, contracts, and activity.
  • Time Management: Multitask effectively and work within tight deadlines.
  • Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company’s capabilities.
  • Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here’s how we’ll know you’ll be successful in the role:

  • Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
  • Superior relationship management and ability to inspire clients and internal teams.
  • Ability to establish contacts and credibility with senior level management.
  • High degree of resiliency and entrepreneurial mindset
  • Relationship builder both internally and externally
  • Strong communication, problem solving and negotiation skills
  • Strong organization skills and ability to manage multiple projects at one time
  • High emotional intelligence, highly self-aware
  • Ability to regularly travel to client sites for meetings and site reviews

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Marketing Campaign Specialist, Loyalty and Retention – Bell – Toronto, ON

Company: Bell

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 22:45:38 GMT

Job description: Req Id: 423349At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.As a key member of the Loyalty Marketing Campaigns, Loyalty & Retention Team, the Specialist is responsible for identifying new opportunities and strategies to improve customer loyalty to achieve churn reduction. We proactively predict which customers will cancel their services and develop strategies to retain them. Our aim is to develop high ROI proactive and reactive campaigns with segmented targeting based on customer risk and value. You will have the opportunity to work with a wide variety of teams across Bell to launch campaigns, including marketing, pricing, product, business intelligence, and operations.If you are someone with passion, fresh ideas, and an ability to influence others, you may be the right person to join our team.Key Responsibilities

  • End to end campaign execution from initial analysis on targeting/segmentation, campaign execution, and post mortem analysis after campaign deployment
  • Work with cross-functional teams including Pricing, marketing communications, and business intelligence to execute campaigns including text messages, email, social, online, IVR messages, outbound calls, etc.
  • Run pilots to test various offer values, segmentation, communication tactics etc to define most effective targeting and strategy
  • Perform deep dives into specific customer segments to determine key churn areas or problems and propose solutions by presenting analysis/ findings / business cases to various exec stakeholders and gain buy in
  • Assemble customer surveys to collect feedback on topics of interest and compile results of surveys and develop next steps and recommendations

Critical Qualifications

  • Strong analytical and intuitive skills – ability to problem solve
  • Strong project management, organizational skills and the ability to influence others
  • Attention to detail with an ability to analyze numbers and convey clear insights
  • Highly organized, independent, and ability to handle multiple projects
  • Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
  • Flexible and able to comfortably operate in an ever-evolving & changing environment
  • Advanced skills in MS Excel and PowerPoint

Preferred Qualifications

  • Experience in analytics and strategy
  • Experience using MicroStrategy, Tableau & SQL
  • University degree with a Business, Economics, Marketing, Statistics and/or related discipline
  • Experience in a large organization and the ability to work with cross functional stakeholders

#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:
Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 04/20/2025For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, TorontoBell, one of .

Bell’s purpose is to advance connectivity for Canadians through the best network technologies, digital solutions, and seamless customer experiences. They value diversity, provide a supportive community, and are committed to environmental and social initiatives. The Loyalty Marketing Campaigns Specialist role involves improving customer loyalty and reducing churn through targeted campaigns. Key responsibilities include campaign execution, collaboration with cross-functional teams, and presenting analysis to stakeholders. Preferred qualifications include experience in analytics and strategy, proficiency in tools like MicroStrategy and SQL, and a university degree in a related field. Adequate knowledge of French is required for positions in Quebec. Bell offers a competitive salary, benefits, and a 35% discount on services for employees. They value diversity and inclusivity and encourage individuals who may require accommodations to apply. Artificial intelligence may be used in the application process. Email recruitment@bell.ca for accommodations or to provide feedback on accessibility.

Retention and Loyalty Specialist – NBC Sports Next & Fandango – NBCUniversal – Orlando, FL

Company: NBCUniversal

Location: Orlando, FL

Expected salary:

Job date: Sat, 12 Apr 2025 07:37:18 GMT

Job description: The job involves overseeing and managing the digital assets and applications of various television networks under the NBCUniversal umbrella, such as USA Network, CNBC, MSNBC, Oxygen, E!, SYFY, and Golf Channel. This role specifically focuses on integrating sports and technology within the Youth & Recreational Sports groups, ensuring that the digital presence of these networks remains innovative and competitive in the digital landscape. The ideal candidate will have a strong understanding of digital media, sports technology, and youth programming, along with the ability to collaborate effectively with various teams across the organization.

Retention and Loyalty Specialist – NBC Sports Next & Fandango – NBCUniversal – Orlando, FL

Company: NBCUniversal

Location: Orlando, FL

Expected salary:

Job date: Fri, 11 Apr 2025 22:44:20 GMT

Job description: The job involves managing and overseeing network operations for a variety of popular channels including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY, and Golf Channel, as well as their accompanying digital platforms. This role also includes overseeing NBCUniversal’s digital applications in sports and technology within the Youth & Recreational Sports division. The ideal candidate will have a strong understanding of digital media and a passion for sports and entertainment. Responsibilities may include strategic planning, content development, audience engagement, and implementing innovative technologies to enhance the user experience.

Data Analytics Intern – Retention Marketing – – Toronto, ON

Company:

Location: Toronto, ON

Expected salary:

Job date: Thu, 27 Feb 2025 06:07:33 GMT

Job description: Job Description:Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.Job Summary:Retention Marketing Analytics Intern (US and Canada):

  • Predict the likelihood of a member making a Second and Third Purchase within Specified Timeframes (e.g., N days) and recommend strategies to influence this behavior.
  • Analyze member purchase patterns to uncover Opportunities for Diversification and suggest initiatives to promote cross-category engagement.
  • Identify Key Member Retention Drivers through data analysis and provide actionable recommendations to improve retention metrics.
  • Develop scalable dashboards and reports to Track Custom Cohort trends over time, offering key insights into user activity.

The Intern Experience: At Rakuten, we pride ourselves on giving interns a genuine, immersive experience that has a direct impact on company objectives. You will do meaningful work, and with us, you’ll be a true member of the team. We are also invested in your growth as an individual and professional. That’s why you can expect curated events such as professional development workshops, interactions with Rakuten leadership, and relationship building opportunities with other interns and professionals at the company. You can visit our company website and our Muse profile, to learn more about Rakuten’s culture and values, as well as hear from last year’s interns.Key Responsibilities:

  • Analytical and problem-solving Skills: Strong ability to analyze data, identify trends and represent data and insights in a user intuitive manner. Develop key reports and dashboard to present findings and recommendations.
  • Technical Proficiency: Experience with data analysis tools. Should have experience of data wrangling and messaging. Should have experience of working with SQL, Tableau (or similar), Python for Data Science and Automation.
  • Data Science & Machine Learning: Utilize statistical methods and machine learning models for predictive analytics, segmentation, and optimization. Apply techniques such as regression, classification, and clustering for predictive analytics, enhancing marketing effectiveness.
  • Dashboard/ reporting: Ability to churn the relevant data and translate them into reports monitoring trends and anomalies.
  • Communication Skills: Excellent written and verbal communication skills for presenting findings catering to stakeholder needs and requirements.
  • Stakeholder management: Ability to understand Rakuten business and stakeholder’s role in order provide relevant actionable insights to various business stakeholders.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Post grad in Computer Science, Data Science, Information Technology or Statistics.
  • Experience of working in a corporate for couple of years in analyst role

Minimum Requirements

  • Master’s Degree in progress

At the time of posting, Rakuten expects the hourly rate for this role will be between $XX – $XX per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.Always improve, Always Advance – Only be satisfied with complete success – Kaizen
Passionately Professional – Take an uncompromising approach to your work and be determined to be the best
Hypothesize – Practice – Validate – Shikumika – Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction – The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! – Always be conscious of time – take charge, set clear goals, and engage your teamRakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

Rakuten International is seeking a Retention Marketing Analytics Intern in the US and Canada to predict member purchase behavior, analyze data to improve retention metrics, and develop reports and dashboards. The intern will have opportunities for growth and professional development, and must have strong analytical, technical, and communication skills, as well as experience in data analysis tools and a post-grad degree in related fields. The intern will be expected to follow Rakuten’s Five Principles for Success and will receive equal employment opportunities regardless of characteristics such as race, gender, or disability.