Senior Campaign Manager, Wireless Retention Programs – Telus – Edmonton, AB – Toronto, ON

Company: Telus

Location: Edmonton, AB – Toronto, ON

Expected salary: $96000 – 144000 per year

Job date: Sun, 15 Dec 2024 03:47:41 GMT

Job description: DescriptionJoin our team:The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS: Small & Medium business (SMB). Our team has direct responsibility for all ‘4 Ps’ (product, price, place, and promotion) of the marketing mix to drive our business performance.You will join a team on a growth journey, managing highly visible programs, owning the diverse wireless retention portfolio within our wireless strategy to drive strong loyalty and retention outcomes for the SMB P&L through outbound & digital sales programs.We are looking for a motivated, high-energy, and results-oriented individual to join the team for the role of Senior Product Manager, Wireless Retention Programs within our dynamic SMB Wireless Integrated Campaigns team.What you’ll do:Your mandate is to strategize how we maintain and grow our customer base through wireless focused programs; by working closely with our base management and sales teams, you will proactively develop programs that target customers who are at risk of churning, nearing the end of product contracts, or would benefit from other TBS products and services. You will cross-functionally drive the end-to-end integrated strategy of your programs, including innovating and piloting new programs, lead source strategy, lead distribution to sales, channel support, and measuring program results.We are looking for an inquisitive individual with a willingness to question the status quo, able to work collaboratively with multiple stakeholders, and will get deep in the data to create a strategy.

  • Own the end-to-end strategy, execution and performance of several programs and deadlines
  • Manage cross-sell and base funnel management strategies via collaboration with sales teams, supporting outbound calling tactics through program training and actively providing feedback
  • Execute highly cross-functional projects with marketing, sales partners and data teams to deliver on program goals. Improving conversion and positively impacting business wireless targets
  • Conduct regular performance reviews and deep dives into raw data to derive actionable takeaways and areas of opportunities for the wireless portfolio
  • Simplify complicated data results into easy-to-understand presentations to various levels including regular program summary updates to our leadership team

QualificationsYou are the missing piece of the puzzle:

  • You have a solid foundation for data analysis – ability to measure, report, and pivot results as well as make data-informed decisions
  • You have strong people skills, ability to develop relationships with key stakeholders, and ability to work within a team
  • You are detail-oriented and don’t let any small details fall through the cracks
  • You thrive in change and ambiguity, handling shifting demands with ease
  • You are known for your ability to prioritize projects, to manage multiple deadlines simultaneously, and to help meet our collective goals in an exciting and agile environment
  • You can zoom in and out, balancing both strategy & marketing execution
  • You have an undergraduate degree in business or a related discipline
  • Having a minimum 5+ years of work experience in marketing is desired

Salary Range: $96,000-$144,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The TELUS Business Solutions team is seeking a Senior Product Manager to drive wireless retention programs for the Small & Medium business segment. Responsibilities include strategizing, developing programs to prevent customer churn, collaborating with sales teams, and analyzing data for program improvement. Candidates should have strong data analysis skills, people skills, and the ability to prioritize and manage multiple projects. The role offers a competitive salary, performance incentives, and benefits. TELUS is committed to diversity and inclusion in the workplace.

Manager, Growth & Retention – Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:32:16 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Manager, Growth & Retention – Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a fast-growing SaaS company serving over 4,000 customers in 140 countries. The Customer Revenue Team is responsible for retaining and expanding customer base through digital efforts. They are looking for a Manager, Growth & Retention – Small Business who can scale digital efforts to drive net retention revenue. The ideal candidate is a cross-functional leader with experience in SaaS, customer success, and managing account executives. Responsibilities include managing the digital sales channel, creating customer engagement strategies, and optimizing product adoption. Key success measures include net retention revenue, Net Promoter Score, and pipeline health.

Manager, Enrolment, Retention & Strategic Initiatives – University of Toronto – Mississauga, ON

Company: University of Toronto

Location: Mississauga, ON

Expected salary:

Job date: Wed, 11 Dec 2024 23:47:58 GMT

Job description: Management, the Manager, Enrolment, Retention, & Strategic Initiatives is an integral member of the Office of the Registrar… from recruitment through to graduation. The Manager is responsible for providing strategic input, direction, and coordination…

Manager, Growth & Retention – Small Business – SysAid Technologies – Toronto, ON

Company: SysAid Technologies

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 23:16:27 GMT

Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Manager, Growth & Retention – Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities
  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Key Success Measures of this role:

  • Net retention revenue (churn rate, expansion revenue)
  • Net Promoter Score, CSAT
  • Pipeline health (ratio of targets)
  • Product Adoption metrics

SysAid is a fast-growing SaaS company serving over 4,000 customers in 140 countries. They are looking for a Manager, Growth & Retention – Small Business to drive net retention revenue through digital efforts. The ideal candidate has experience in customer success, managing accounts in a SaaS environment, and using digital tools. Responsibilities include managing a team of Account Executives, developing customer engagement strategies, and working with Product and Marketing to enhance the customer experience. Key success measures for this role include net retention revenue, Net Promoter Score, pipeline health, and product adoption metrics.

Manager, Enrolment, Retention & Strategic Initiatives – University of Toronto – Mississauga, ON

Company: University of Toronto

Location: Mississauga, ON

Expected salary:

Job date: Thu, 12 Dec 2024 06:17:50 GMT

Job description: Management, the Manager, Enrolment, Retention, & Strategic Initiatives is an integral member of the Office of the Registrar… from recruitment through to graduation. The Manager is responsible for providing strategic input, direction, and coordination…

Retention Marketing Manager – O2E Brands – Vancouver, BC

Company: O2E Brands

Location: Vancouver, BC

Expected salary: $85000 – 95000 per year

Job date: Sun, 01 Dec 2024 00:00:54 GMT

Job description: Description : 1-800-GOT-JUNK? is looking for a Retention Marketing Manager who will be responsible for driving goals…. You will be responsible for supporting innovation pilots, and leading cross-functional teams to execute product launches and other marketing…

Manager, Employee Experience – Retention & Inclusion – Saint Elizabeth Health Care – Ontario

Company: Saint Elizabeth Health Care

Location: Ontario

Expected salary:

Job date: Thu, 21 Nov 2024 06:54:41 GMT

Job description: , reviewing the live and digital experience of being an employee at SE Health, and analyzing people data to regularly report… to enhance the employee experience, draft communications, and recommend marketing strategies. Partnership Building: Establish…

Marketing Manager – Proactive Retention & Engagement – Telus – Edmonton, AB – Vancouver, BC

Company: Telus

Location: Edmonton, AB – Vancouver, BC

Expected salary: $67000 – 101000 per year

Job date: Tue, 26 Nov 2024 23:04:34 GMT

Job description: -functional stakeholders across marketing, customer experience, digital, and retention teams. Reporting to the Manager… to marketing and customer experience teams Analyze data and customer behavior patterns during moves to identify retention…

Manager, Employee Experience – Retention & Inclusion – Saint Elizabeth Health Care – Ontario

Company: Saint Elizabeth Health Care

Location: Ontario

Expected salary:

Job date: Thu, 21 Nov 2024 05:16:32 GMT

Job description: , reviewing the live and digital experience of being an employee at SE Health, and analyzing people data to regularly report… and make recommendations on communications strategies with the marketing team to improve program awareness and the overall…

Retention and Loyalty Coordinator (Revenue) – The Globe and Mail – Toronto, ON

Company: The Globe and Mail

Location: Toronto, ON

Expected salary:

Job date: Wed, 20 Nov 2024 23:37:28 GMT

Job description: and engagement campaigns for both print and digital products. Using current retention, churn, engagement and CLV trend analyses… and execution: Assist with the development and support the completion of marketing assets for retention and engagement campaigns…