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Company: Four Seasons Hotels
Location: Toronto, ON
Job description: About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The IT Director, Residential is partnered with the business to help facilitate and orchestrate technological requirements in IT services, delivery, and support of the global Residential business at Four Seasons, encompassing Private Residential and Residence Clubs for existing and future developments.
The Director is responsible for implementing the Residential strategy for technology, the roadmap, and guiding transformation across platforms to facilitate staff and homeowner experiences in Residential. The IT Director – Residential will play a crucial role in enhancing the overall service delivery offering of Four Seasons as a branded luxury property manager to embark on a path toward genuinely residential-specific technology solutions.
The Four Seasons global residential portfolio continues to trend upward, with 65 percent of the Four Seasons hotel and resort development pipeline including a residential component. Building on the success of its residential leadership, Four Seasons continues to grow its standalone portfolio as well, catering to new and existing homeowners seeking the finest luxury lifestyle experiences in unmatched locations. As Four Seasons’ branded residential pipeline grows, this role will be instrumental in delivering quality solutions. Providing technical, software, integration, and project management expertise, the Director leads cross-functional teams to provide practical and achievable technology solutions.
Internal Residential stakeholders, such as operations, finance, sales & marketing, homeowner relations, and in-home IT, benefit from the Director’s guidance while actively participating in other IT projects across Four Seasons to ensure alignment and inclusion of Residential requirements. The Director is highly organized and adept at multitasking across numerous concurrent projects through excellent planning and managing deliverables and accountabilities by internal and external stakeholders.
This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Residential & Hotel Digital – IT Operations. This role involves interactions with primarily internal stakeholders at various levels.
What You’ll Be Doing
Residential Technology Strategy & Department Planning:
Provide IT leadership in projects or activities with a Residential technology scope
Create and maintain resource planning and requirements for capacity to meet demands
Develop and sustain the Residential IT strategy across corporate, properties, and new developments
Align Residential IT requirements at properties with Hotel IT requirements to maximize efficiency and operational synergies
Establish and maintain the IT strategy for mixed-use Hotel/Residential and stand-alone Residential properties
Facilitate the creation of Business Cases for new technology or upgrades
Establish and maintain regular written and in-person communications with Executives, department heads, and end-users regarding pertinent Residential IT activities
Technology Operations Management:
Assess and solution technology products and integrations to meet Residential Business Requirements
Negotiate and manage technology vendors, encompassing commercial agreements, support services, and product roadmap
Oversee IT support of software and other solutions post-launch in collaboration with the Business Owner
Interface with external industrial and academic organizations to stay updated on emerging technologies
Provide technical advice and support to FS Residential colleagues regarding the operation of core IT Residential Technology
Offer technical subject matter expertise to IST New Openings for the setup and configuration of IT in new Residential Developments
Implement the Residential IT strategy and roadmap across corporate, properties, and new developments
Program and Project Delivery:
Oversee and facilitate multiple concurrent projects with varying degrees of technical complexity
Manage all aspects of Residential IT delivery, including finance, legal, and technical workstreams
Hire and manage third parties to provide project and development services, overseeing contracts, scopes of work, and overall project management activities related to the engagement
Act as a facilitator/orchestrator to leverage a wide group of experts supporting Residential IT solutions
Provide cross-functional leadership and obtain approvals from other business and IT experts within Four Seasons for new, increased, or changing support for IT Residential requirements
Review the status of all major IT projects to ensure residential considerations are taken into account
Identify emerging applications technologies that could significantly benefit or impact Residential.
Financial Management:
Prepare and manage all corporate operating budgets for IT Residential projects and ongoing IT programs
Prepare and manage Residential IT budgets, forecasts, and financial reporting for projects where there is a Residential IT workstream
Maintain financial Operating budgeting templates for New Developments
Support the creation of Operating Budgets for Development projects
Operations:
Assist with the creation of Technology Operating Criteria for new Residential properties
Who You Are
A Leader & Relationship Manager:
Applies a comprehensive range of problem-solving techniques, examining root causes and options in a systematic and analytical manner
Handles conflict constructively and sensitively, overcomes all barriers to ensure successful delivery of results
Translates long term strategic goals into clear working plans and proactively develops contingency plans to avoid time and resource constraints
Systematically balances resources to achieve long-term goals and involves others to gain commitment
Builds and inspires trust and openness by making it safe to express different points of view
Has presence, gravitas, and self -confidence, demonstrates their own personal brand, aligned with Four Seasons values and standards
Influential and Strategic Negotiator:
Uses indirect means to influence; identifies opinion formers within the informal organization and spends time developing a network of contracts to help influence others
Anticipates likely objections and builds responses into the argument/approach or Pre-negotiates behind the scenes support in advance of meetings and proposals
Negotiates win-win solutions by being prepared to give and take, calculates and identifies mutually beneficial arguments to build ownership of the solutions and appeal to another’s interests or reason
Takes personal risk to achieve a successful outcome for the business, is highly persuasive without being manipulative or coercive
Can influence and achieve outcomes in areas outside their direct authority
Successfully manages difficult negotiations that have the potential to reach an impasse by managing conflict, emotions, and the balance of power
Works effectively in situations where information is ambiguous and easily switches approaches as required
Looks beyond the immediate problem and assesses the longer-term implications of different solutions (e.g. setting a precedent)
Innovative:
Generates multiple new approaches and bold ideas that have commercial benefit to the organization
Continually pursues new business opportunities and takes quick action to make them a reality
Uses collaboration to connect ideas that are not obviously related
Shapes innovative ideas around market and stakeholder needs
Has in depth current knowledge and understanding of competitive products, services and trends within the industry
Planner And Well Organized:
Long term planning – anticipates constraints, needs, implications
Develops or uses systems to organize, prioritize and keep track of tasks and deliverables
Assigns project responsibilities to team members and performs quality reviews, coaches others in planning practices and assessing progress against plan
Is able to multi-task and juggle a number of competing or conflicting priorities and delegation
Takes action in advance to identify and address work overload issues
Regularly communicates department results to celebrate successes and share learning
Questions existing practices and procedures and tries different approaches to improve results
Sets and achieves high standards and goals reaching beyond what is required, encourages others to do the same
What You Bring
10+ years of Technology related and analytical experience, progressive experience in Information Technology, with a focus on project delivery
College or University degree, preferably in an IT management, business, or hospitality program
Certification in Project Management is desirable
Experience with iOS, Android App Development practices
Extensive experience with Microsoft Office Suite
Strong understanding of Database management systems
Well versed with technological developments and platforms
Additional benefit:
Hospitality industry systems
Residential and Residence Club sales and operations systems
Familiarity with the Development process of projects and construction
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Four Seasons is a global luxury hotel management company committed to providing exceptional guest experiences through a culture of genuine care and connection. They support cancer research and diversity initiatives. The IT Director, Residential is responsible for implementing technology solutions for the global Residential business. The role involves strategic planning, operations management, program and project delivery, financial management, and relationship building. The ideal candidate will have technology and analytical experience, a degree in IT or hospitality, and certification in project management. Additional knowledge in hospitality systems and construction development is beneficial. The role will be a hybrid working model based in Toronto. Four Seasons is dedicated to providing accommodation for employees with disabilities.
The job description for the position listed on the website is as follows:
Title: Full Stack Developer
Location: Toronto, ON
Salary: Competitive
Our client, a leading technology company in Toronto, is seeking a Full Stack Developer to join their dynamic team. The ideal candidate will have experience in both front-end and back-end development, and a passion for creating innovative solutions.
Key responsibilities:
– Develop and maintain web applications
– Collaborate with cross-functional teams to define, design, and ship new features
– Ensure the performance, quality, and responsiveness of applications
– Identify and correct bottlenecks and fix bugs
– Help maintain code quality, organization, and automation
Requirements:
– Bachelor’s degree in Computer Science or related field
– Proven work experience as a Full Stack Developer
– Strong programming skills in JavaScript, HTML, CSS, and other relevant technologies
– Experience with front-end frameworks such as React or Angular
– Knowledge of relational databases and SQL
– Excellent problem-solving and communication skills
If you are a talented Full Stack Developer looking for an exciting opportunity with a growing company, apply now!
Expected salary:
Job date: Wed, 28 Feb 2024 08:16:03 GMT
