Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Fri, 30 May 2025 00:09:33 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:The CRM Seller Programs team forms a critical part of the Global CRM and is focused on driving business growth and satisfaction of our business sellers on eBay.The role of the Sr Campaign Manager, Seller CRM sits under the Growth pillar of the Seller Programs team and reports to the CRM Seller Growth Lead.In this role, you will support the strategy and own E2E execution of seller marketing communications through own / CRM channels. You will have an opportunity to build from scratch some of the first seller flagship programs and design message, audience, channel and contact strategy for those. Examples of possible programs and initiatives in scope:Community & Education program, passionate about inspiring sellers with growth tips tailored to their business needs, showcasing seller stories, market trends and promoting seller community (e.g. through seller events)Driving success of business initiatives such as seller growth through account management programs, incentives like seller coupons or pricing promotionsDrive understanding and standard methodologies around new tools and features crafted to make sellers successful on eBay and making selling on eBay easyRecognize sellers successes and encouraging them to perform best in their category and overperform competitionWhat you will accomplish:With the new strategy of seller flagship programs and clearly defined goals for this year, this role offers an outstanding chance to create the seller narrative and establish a true dialogue and partnership with the business sellers portfolio. Primarily in the US, CA, UK and DE, with an opportunity to expand successful programs to other global markets (e.g. AU, IT)You will be encouraged to develop a test & learn roadmap that will include current and new seller marketing channels, new messages, creative executions and leverage the voice of the customer to tailor the communication to customer needs, ultimately hitting the customer centric goals for your functionYou will be responsible for the roadmap end-to-end, in partnership with the Operational and Creative Teams, Planning Teams and Marketing TechYou will develop a strong understanding and expertise on how to use the Marketing tools such as Unified Experience Platform, Message Studio and Monday.comYou will partner with the global and local seller initiative leaders, Seller Product, Marketing Tech, Global Creative, Enablement teams, Community & Engagement, Customer Service, Trust and other business partners in designing cohesive end-to-end communication plansWhat you will bring:You will bring a strong CRM expertise into the role, with seller / B2C / B2B marketing expertise and global remit experience highly beneficialYou will have a strong track record of developing CRM marketing programs, from the original idea until successful execution and measurementYou will have strong customer management and influencing skillsBe numbers driven, results oriented, and be able to balance qualitative with quantitative measures of successBe comfortable working across multiple time-zones, with high degree of flexibility and trust to ensure the right work-life balanceYou will demonstrate natural curiosity to learn and grow and be open to feedback and different point of viewsBe a strong teammate, encouraging collaborative environment and positive relationshipsLast but not least, you will be passionate about customer excellence and always put the customer firstPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is transforming global ecommerce by empowering millions of buyers and sellers across 190 markets. The company values authenticity, innovation, and inclusivity, aiming to foster economic opportunities and community connections.
The role of Sr Campaign Manager, Seller CRM is crucial in the CRM Seller Programs team, focusing on business growth and seller satisfaction. The manager will develop and execute seller marketing communications, create flagship seller programs, and implement strategies tailored to sellers’ needs, primarily in the US, Canada, UK, and Germany.
Key responsibilities include building a test-and-learn roadmap, collaborating with various teams, and utilizing marketing tools effectively. Candidates should have strong CRM and marketing expertise, excellent customer management skills, and a results-oriented mindset. The role promotes a collaborative environment and prioritizes customer excellence.
eBay is an equal opportunity employer committed to inclusivity and accessibility for all applicants.
