Company: Intact Financial
Location: Ottawa, ON
Expected salary:
Job date: Sat, 19 Apr 2025 07:10:48 GMT
Job description: Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.About the roleWe’re looking for a Field Claims Specialist, Property Large Loss to join our growing team and provide support in Sault Ste. Marie and surrounding areas.What you’ll do here:Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.Handle field tasks on behalf of telephone adjusters.Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.Maintain current knowledge of insurance products, as well as appraisal or investigation.What you bring to the table:University degree or college diploma or equivalent business experience5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the fieldDemonstrates a passion for customer service with strong written and verbal communication skillsSelf-motivated and goal oriented, capable of working in a fast paced and changing environmentStrong aptitude for technology with excellent computer skillsDemonstrates strong problem solving and troubleshooting skillsValid driver’s licence with a good driving recordCan travel on short noticeThis role is eligible for employee referral bonus. #myReferrals3000#LI-Remote#LI-MS1What we offerOur hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
SCM Insurance Services – Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada) – Mississauga, ON
Company: SCM Insurance Services
Location: Mississauga, ON
Expected salary:
Job date: Wed, 16 Apr 2025 22:38:26 GMT
Job description: Company: ClaimsPro LPBilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)Role SummaryProvide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
- Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
- Training will take place between 4pm to 12am for 3-4 weeks.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
- In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses – Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **** Training will be in office, however, you can continue to work shifts remotely in your home once trained**Competencies required to succeed
- Strong communication skills
- Team player with a strong commitment to quality and customer service
- Excellent time management and organizational skills
- Pleasant and friendly mannerism
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Quality management- look for means of improving as well as promoting quality
- High level of motivation
- A sound knowledge of telephone etiquette
Responsibilities
- Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
- Provide personalized customer service of the highest level
- Arrange for the dispatch of adjusters or vendor partners when required
- Field and answer branch inquiries and administer to ECS menu
- Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
- Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required
- Post secondary education
- Minimum 1 year administrative experience
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English and French
- Attention to detail
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Senior Municipal Claims Examiner – Full Time, Remote (Anywhere in Canada) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary:
Job date: Thu, 10 Apr 2025 22:38:09 GMT
Job description: Company: ClaimsPro LP – International Programs GroupSenior Municipal Claims Examiner – Full Time, Remote (Anywhere in Canada)International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement – we are looking for the right candidate to join us!Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.Responsibilities:
- Act as an examiner for a class leading Lloyds account which involves providing prompt, fair, quality claims service to clients
- Manage Municipal Claims consisting of professional liability, Bodily Injury, E&O claims and coverage review of complex liability claims
- Responsible for detailed thorough coverage analysis of the Policy response to allegations presented
- Responsible for desk top handling of claims, and settlement of claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to insure client’s needs are met
Qualifications:
- Minimum of 5 years of casualty claims experience including professional lines
- College diploma or combination of education and equivalent business experience
- Professional liability experience, including complex coverage analysis
- Experience dealing with Lloyds a clear advantage
- Ontario Licensing: CIP Designation
Skills Required to Succeed:
- Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical, problem solving and organizational skills with the ability to review and analyze complex coverage
- Demonstrated ability to be proactive in identifying and implementing solutions
- Must be proficient in letter and report writing as position entails detailed reporting to our stakeholders.
- Proven ability to multi-task in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment
What We Offer:
- Competitive Pay
- Work-Life Balance
- Remote Working Opportunities
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
SCM Insurance Services – Cyber Insurance Claims Examiner – Full Time, Remote (Anywhere in Canada) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary:
Job date: Sat, 29 Mar 2025 23:22:52 GMT
Job description: Company: ClaimsPro LP – International Programs GroupCyber Insurance Claims Examiner – Full Time, Remote (Anywhere in Canada)International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd’s of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are committed to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK.Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.Key Responsibilities:
- Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
- Examine complex liability claims, with primary focus on Cyber claims
- Direct Field Adjusters on assignment investigations
- Settle claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to ensure client’s needs are met
Education, Knowledge and Experience Required:
- College diploma or combination of education and equivalent business
- CIP designation an asset
- 5+ years of claims handling experience
- 2+ years handling cyber claims
- Experience dealing with Lloyds a clear advantage.
Competencies Required to Succeed:
- Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical, problem solving and organizational skills
- Demonstrated ability to be proactive in identifying and implementing solutions
- Proven ability to multi-task in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.
What We Offer:
- Competitive Pay
- Work-Life Balance
- Remote Working Opportunities
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
Randstad – Call Centre Claims Examiner – Mississauga, ON
Company: Randstad
Location: Mississauga, ON
Expected salary:
Job date: Fri, 21 Mar 2025 03:14:37 GMT
Job description: Are you looking for a new opportunity to work in a dynamic and growing company?
Do you love problem-solving, analyzing little details, and making a real difference?
Do you have a background in healthcare and/or working in an assistance company?If yes, we may have the right role for you!Working as a call centre claims examiner, you’ll bring a strong background in the medical field/nursing to the team. You’ll be able to leverage your expertise and experience to help address and process insurance claims accurately and efficiently.
If you thrive in a fast paced environment and are ready to make a change, we want to hear from you!Advantages
Competitive salary range based on your experience
fully remote work
Monday-Friday 8:30-5pm
3 weeks vacation
personal days
health insurance
work for a dynamic company that is disrupting the industry!Responsibilities
Apply medical knowledge to assess claims for consistency/appropriate course of action taken
Communicate with internal teams and clients consistently and throughout the process
Update and maintain accurate records of all claims/actions/communications
Speak with healthcare providers, clients, and other stakeholders to gather information
Review claims to determine validity and accuracyQualifications
RN or equivalent certification required
5+ years experience in the assistance industry (contact centre/claims processing role)
Technologically proficient with MS office, and various claims management software
Strong communication skills in English (French is a strong asset)
Independent worker with the ability to manage competing prioritiesSummary
Please apply by…Visit www.randstad.ca and apply through the postingWe appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
DWF – Claims Examiner – Toronto, ON
Company: DWF
Location: Toronto, ON
Expected salary:
Job date: Fri, 21 Mar 2025 07:19:43 GMT
Job description: Why join us?:Our Canadian office is currently recruiting for a Claims Examiner. Under the direct supervision of the Claims Director and Senior Claims Staff, the Claims Examiner will perform customer service and claims functions within all lines of commercial business, but with particular emphasis on General Liability Claims and Professional Liability claims. The incumbent will ensure timely disposition of mid-size to large claims with the purpose of achieving timely resolution / cost effective settlements on behalf of DWF Claims Canada Ltd. and its clients, both international and domestic. This position can be remote from anywhere in Canada. Responsibilities:
- Investigate complex claims through adjusters and counsel on CGL, E&O, Wrap up liability, and Legal expense claims
- Evaluate information on all types of claims and damages to determine the extent of exposure to the client and carrier;
- Assess Insurance claim coverage, liability, and quantum.
- Effectively implement a litigations management program on assigned files;
- Set reserves within authority and make claim recommendations concerning reserve changes to the appropriate client(s), as well as documenting files with clear, well written file notes summarizing activities on each file;
- Provide outstanding customer service and work well with brokers, insureds, clients, third party claimants and other stakeholders as necessary in the adjustment of claims; Mentor junior staff.
What will help you succeed in this role?:
- Strong oral and written communication skills as well as listening skills;
- Committed team player with a preference to work in a collaborative setting;
- Excellent negotiation skills with an aptitude for diplomacy;
- Strong customer orientation to respond to and support customer needs;
- Effective time management and organization skills.
- Bilingualism/ability to monitor and handle claims in French would also be considered an asset
What we offer:We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you’re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. About us:DWF Claims Canada Ltd. is a multi-disciplinary commercial claims organization (A third party adjusting firm) working with insurers to manage their claims portfolios from our network of offices across the globe. In Canada we have offices in Vancouver and Toronto. This position can be remote from anywhere in Canada.
Randstad – Senior Claims Manager – Mississauga, ON
Company: Randstad
Location: Mississauga, ON
Expected salary:
Job date: Fri, 21 Mar 2025 07:31:54 GMT
Job description: Are you an experienced leader within the insurance claims industry?
Do you love leading strategically, and overseeing an exceptional client experience?If yes, we may have the right role for you!Working as the leader of the Claims division you’ll bring a strong background of progressive experience in claims management, preferably within the travel insurance or assistance industry. You’ll be able to leverage your strong leadership, your analytical skills, and your ability to manage complex operations in a fast-paced environment.If you thrive in a fast paced environment and are ready to make a change, we want to hear from you!Advantages
Competitive salary range based on your experience
fully remote work
Monday-Friday 8:30-5pm
3 weeks vacation
personal days
health insurance
work for a dynamic company that is disrupting the industry!Responsibilities
lead, mentor, and develop a team of claims examiner and support staff
help foster an environment and culture of excellence, accountability, and collaboration
oversee the entire claims process
develop and implement policies, procedures, and KPIs to optimize performance and enhance customer satisfaction
act as the key escalation for complex cases
prepare and present reports on performance, KPIs and strategy to the executive leadersQualifications
Bachelor’s degree is strongly preferred
At least 6 years of progressive experience in claims management
4+ years of management experience
Travel Insurance experience is highly preferred
Excellent communication skills in English (french is a strong asset)
Ability to lead teams in a remote environmentSummary
Please apply by…Visit www.randstad.ca and apply through the postingWe appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
SCM Insurance Services – Senior Municipal Claims Examiner – Full Time, Remote (Anywhere in Canada) – Toronto, ON
Company: SCM Insurance Services
Location: Toronto, ON
Expected salary:
Job date: Sat, 08 Mar 2025 23:51:06 GMT
Job description: Company: ClaimsPro LP – International Programs GroupSenior Municipal Claims Examiner – Full Time, Remote (Anywhere in Canada)International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement – we are looking for the right candidate to join us!Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.Responsibilities:
- Act as an examiner for a class leading Lloyds account which involves providing prompt, fair, quality claims service to clients
- Manage Municipal Claims consisting of professional liability, Bodily Injury, E&O claims and coverage review of complex liability claims
- Responsible for detailed thorough coverage analysis of the Policy response to allegations presented
- Responsible for desk top handling of claims, and settlement of claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to insure client’s needs are met
Qualifications:
- Minimum of 5 years of casualty claims experience including professional lines
- College diploma or combination of education and equivalent business experience
- Professional liability experience, including complex coverage analysis
- Experience dealing with Lloyds a clear advantage
- Ontario Licensing: CIP Designation
Skills Required to Succeed:
- Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical, problem solving and organizational skills with the ability to review and analyze complex coverage
- Demonstrated ability to be proactive in identifying and implementing solutions
- Must be proficient in letter and report writing as position entails detailed reporting to our stakeholders.
- Proven ability to multi-task in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment
What We Offer:
- Competitive Pay
- Work-Life Balance
- Remote Working Opportunities
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
BD – Bilingual Order Management & Claims Specialist (3-month contract) – Oakville, ON
Company: BD
Location: Oakville, ON
Expected salary:
Job date: Sun, 09 Mar 2025 07:48:00 GMT
Job description: Job Description SummaryJob DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.As the Bilingual Order Management & Claims Specialist (3-month contract), you will be working on a project consisting of clearing a backlog of customer requests. These requests include but are not limited to order processing, claims, order status, credits and rebills. You will be reviewing and updating our customer requests in Salesforce and actioning corresponding transactions in JD Edwards (JDE). You will be expected to have advanced knowledge of JDE, Salesforce and EDI functionality to be able to contribute as quickly as possible. This role is for a 3-month fixed term part-time contract, based in our office located in Mississauga, ON.Job Responsibilities:Review, process, update and close aged Customer Care cases in Salesforce.Process orders, credits, rebills, RMAs and order management and claims related transactions in JDE.Collect information and initiate product and service complaints in compliance with departmental and Health Canada timelines.Communicate and collaborate with customers via phone and email to identify and resolve concerns.Review EDI errors and update configuration to improve touchless transmissions.Education and Experience:Minimum 10 years of Customer Service experience in the Medical Device industry required.JD Edwards advanced user.Strong proficiency in Salesforce, specifically Customer Care case management and claims modules.Extensive knowledge of order management requirements and claims processing within the Medical Device industry.Proficient with Microsoft Office tools (Outlook, Excel, Word, etc.).Bachelor’s degree or College Diploma.Fluency in French and English (reading, speaking, and writing).Knowledge and Skills:Ability to multitask and prioritize workload.Demonstrated problem-solving, critical thinking and analytical skills.Strives in a fast paced, dynamic environment and under pressure.Flexibility and ability to balance multiple priorities and able to work within short timelines.Ability to switch priorities and operating methods on the fly to adapt to business and customer needs.At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visitGreat Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we’ve just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.Required SkillsOptional Skills.Primary Work Location CAN ON – OakvilleAdditional LocationsWork Shift
Zurich – Claims Training Program – Multiple Positions – Toronto, ON
Company: Zurich
Location: Toronto, ON
Expected salary:
Job date: Sat, 08 Mar 2025 00:54:38 GMT
Job description: The OpportunityAre you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.Zurich is currently hiring for our Claims Training Program in our Toronto office.Zurich’s Claims Training Program is an entry level opportunity for individuals with the drive to become successful members of our claims team. This is an exciting opportunity to begin a career in Commercial Insurance! You will learn all aspects of handling claims by following Zurich’s best practices.Our Claims Training program will start in June 2025. Training will include onboarding within the local office supplemented with classroom training and on-the-job development during the duration of the program. Your classroom training will provide the technical tools needed in the role. You will also learn how to apply your knowledge to ensure you understand how we “deliver when it matters most.” You will progressively build your skills as you are introduced to more complex Claims, case studies and skill-building exercises that help you understand how to work both internally and with our customers.We offer opportunities across multiple business areas, including:
- General Liability
- Property
- Specialties
This position will be closely supervised and work within narrowly defined limits of authority providing a high level of customer service to our insureds and claimants. After an initial period of training, this position will handle low complexity claims. Participants go through a structured 12-month training program that gives them the technical and real-life perspective to understand the “Zurich Way of Claims.”We select team players who are strategic thinkers, creative and confident risk-takers to participate in the program.Here is what you can expect as a colleague of the Claims organization at Zurich Canada:
- Be part of an internal career path and engage in active and continuous conversations with leadership to develop a plan that enables your growth into a knowledgeable professional in claims handling
- Learn technical claims excellence and industry best practices from experienced managers, leaders and other claims professionals in order to have long term opportunity and development across the Claims organization
- Interact with colleagues from diverse experience and backgrounds in a team environment
- Develop partnerships across organizational levels and functions
- Invest in your career development with support for additional insurance designations and coursework
What you bring to the tableRequired:
- Bachelor’s Degree and No prior experience required in the Customer Service area OR
- High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
AND
- Must obtain and retain required Adjuster license
- Be legally eligible to work in Canada
Preferred Qualifications:
- Cumulative GPA of 3.0 or higher on a 4.0 scale
- Leadership and involvement in extracurricular activities and on campus organizations and/or community, public service or similar activities
- Corporate internship experience or corporate work experience
- Strong interpersonal and communication skills
- Time management skills
- Microsoft Office skills
- High learning agility
- Analytical aptitude
- Willingness to embrace the Zurich Basics of Integrity, Sustainability, Customer centricity, Excellence, and Teamwork
Our CultureAt Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DEIB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.About UsZurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.