Telecon – Physical Security Systems Installation Project Manager – Vaughan, ON

Company: Telecon

Location: Vaughan, ON

Expected salary:

Job date: Fri, 04 Apr 2025 07:12:23 GMT

Job description: Marcomm Integrated Business Solutions is looking for a Systems Security Solutions Project Manager to join our growing team in Vaughan. Marcomm offers competitive compensation, comprehensive benefits and flexible working arrangements and opportunities for career growth.The Security Solutions Project Manager is responsible for overseeing the planning, execution, and delivery of physical security (CCTV, Access Control, Intrusion alarm systems, etc.) projects for our clients with a focus on safety. They work closely with business stakeholders to ensure that all physical security projects are completed on time, within budget, and to the satisfaction of all stakeholders.This a Hybrid-Remote role where the Project Manager will have an opportunity to work remotely, but will be required to conduct regular site visits as necessary.YOU WILL HAVE THE OPPORTUNITY TO:

  • Develop project plans, schedules, and budgets for physical security projects, prioritizing safety at all times
  • Manage project resources, including personnel, equipment, and materials
  • Coordinate with vendors and contractors to ensure that project requirements are met
  • Monitor project progress and adjust plans as needed to ensure successful completion
  • Ensure that physical security projects are completed within established timelines and budgets
  • Identify and manage project risks and issues, and escalate as needed
  • Communicate project status, risks, and issues to stakeholders and management
  • Ensure that project deliverables meet or exceed stakeholder expectations
  • Manage project documentation, including project plans, schedules, and status reports
  • Ensure that physical security projects are compliant with relevant laws, regulations, and industry standards
  • Coordinate with other departments to ensure that physical security projects align with organizational goals and priorities

THIS ROLE IS FOR YOU IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • 5+ years of experience managing physical security projects, including CCTV, Access Control, intrusion alarm systems, and Intercom systems
  • Strong project management skills, including the ability to develop and manage project plans, schedules, and budgets
  • Strong communication skills, including the ability to communicate effectively with technical and non-technical stakeholders
  • Knowledge of physical security technologies and best practices
  • Experience managing multiple projects simultaneously
  • Knowledge of project management methodologies, such as Agile or Waterfall
  • Strong problem-solving and analytical skills
  • Project Management Professional (PMP) certification preferred
  • Must have a valid G license and access to a personal vehicle

IS THIS YOU? WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!AT TELECON, WHEN WE TALK ABOUT BENEFITS, WE GOT YOU COVERED.What we have to offer:

  • Industry-leading healthcare – possibility of Dental plan with employee participation
  • RRSP program with matching company contribution
  • Employee assistance program – if you are feeling stressed, having sleep problems, or worrying about your budget you can have help anytime, anywhere and it is all confidential
  • Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and much more

Here are the extras that make the difference:

  • A dynamic working environment where you can develop your potential
  • Training for technical positions
  • Health and safety first: that’s our number 1 priority
  • Telecon values different points of view and new ideas. Telecon is committed to providing a fair, inclusive, equitable, accessible and respectful workplace for all, regardless of age, gender, race, creed or background.

We welcome and encourage applications from people with disabilities, we will be glad to provide accommodations upon request for candidates taking part in all aspects of the selection process.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.WELCOME TO TELECONWe Connect People. We Connect the World.Our mission is to be the most innovative and valued communications infrastructure services partner to our customers, enabling them to play a key role in the transformation of infrastructure. From a regional telecom network builder in 1967 in Quebec (Canada), Telecon has grown into a world-class industry-leading telecom network design, locate, infrastructure and connectivity services provider. We deliver diversified and scalable best-in-class services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our customers in propelling tomorrow’s connectivity in our communities, businesses and homes.For more information on Telecon, visit or follow us:

  • LinkedIn:
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Software Developer – Omers – Toronto, ON

Company: Omers

Location: Toronto, ON

Expected salary:

Job date: Wed, 09 Apr 2025 02:28:03 GMT

Job description: Choose a workplace that empowers your impact.Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.Don’t just work anywhere — come build tomorrow together with us.Know someone at OMERS or Oxford Properties? Great! If you’re referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.We are looking for a skilled and collaborative Software Developer to join our team in Toronto; someone who thrives in a collaborative environment and is passionate about building high-quality digital experiences. This role focuses on building and optimizing the way that we approach email development. Our team is dedicated to leveraging technologies to create innovative and impactful solutions. We foster a culture of continuous learning, open communication, and collaboration. If you are driven by problem-solving and innovation, we’d love to have you on board!In this role, you will:

  • Develop and optimize email templates and campaigns in Salesforce Marketing Cloud (SFMC) using HTML, CSS, AMPscript, and SSJS.
  • Build and maintain React-based applications to improve email development processes, ensuring consistency and reducing errors.
  • Write clean, efficient, and maintainable code while following best practices and coding standards.
  • Collaborate with designers, communication specialists, and other developers to define and implement new processes.
  • Ensure applications are optimized for reusability.
  • Build and integrate email creatives into the platform (Salesforce Marketing Cloud).

To succeed in this role, you must have:

  • Proficiency in JavaScript, HTML, and CSS.
  • Experience with React and TypeScript.
  • Working knowledge of SQL.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and teamwork abilities.
  • A passion for learning and adopting new technologies.

Would be at an advantage with:

  • Experience with Agile methodologies.
  • Working knowledge of SSJS and AMPscript.
  • Salesforce Marketing Cloud knowledge.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Join a workplace that empowers your impact, embraces diversity and personalizes your employee journey. This pension plan is a purpose-driven, sustainable employer with global teams and a focus on employee growth, wellness, connections, and community support. They are seeking a skilled Software Developer in Toronto, passionate about building high-quality digital experiences, with proficiency in JavaScript, HTML, CSS, React, TypeScript, SQL, and email development. The company values inclusivity and equal opportunities for all employees, with a commitment to a barrier-free recruitment process and a sense of belonging across the organization through Employee Resource Groups and recognition programs.

Sephora – Stage Experience and Services Manager, Stores – Richmond Hill, ON

Company: Sephora

Location: Richmond Hill, ON

Expected salary:

Job date: Tue, 08 Apr 2025 22:42:27 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 264356
Store Name/Number: ON-Hillcrest (0856)
Address: 9350 Yonge St Suite B021, Richmond Hill, ON L4C 5G2, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

  • Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisor’s. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
  • Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisor’s and clients on-stage whenever possible.
  • Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
  • Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisor’s are aligned with each.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have exceptional leadership and influential skills.
  • You have proven ability to lead and build top performing teams.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Commercial Operations Specialist – Mitsubishi Heavy Industries – Orlando, FL

Company: Mitsubishi Heavy Industries

Location: Orlando, FL

Expected salary:

Job date: Sat, 05 Apr 2025 05:21:52 GMT

Job description: The job involves collaborating with Managers, Product Line Managers, and other members of the Sales and Marketing team to develop successful proposals for complex projects. This role also supports marketing initiatives, such as maintaining a competitive database, to help drive business growth. Working closely with Mitsubishi Power management, the individual in this position plays a key role in ensuring that all proposals and marketing efforts align with the company’s overall strategy and objectives. Strong communication and organizational skills are essential for success in this role.

Deloitte – ServiceNow CMDB and Discovery Engineer, Deloitte Global Technology – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $58000 – 96000 per year

Job date: Fri, 04 Apr 2025 22:25:28 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128979
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the ServiceNow CMDB & Discovery Engineer joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge processes and solutions targeted at digitally representing our IT landscape across complex hybrid cloud and on-premise environments. This will include innovating in the latest technologies such as Cloud Discovery, Service Mapping and ServiceNow.You will have the opportunity to work across the Configuration Management space, and also participate in opportunities around Event Management and other projects aligned to ITOM to help expand and grow your skillsets.If you are looking to work with the latest technologies around ServiceNow Discovery and Service Mapping, and are looking for an exciting opportunity to grow your skills, then we are also looking for you!Specific responsibilities will include:

  • Integrate, operate and support our CMDB ingestion methods which includes Discovery, Cloud Discovery and API ingestion using IRE across on-premise and cloud providers (Azure, AWS & Google
  • Work closely with teams to ensure that Discovery errors are managed and root causes identified so as to maintain an environment where we are automating CMDB data entry everywhere possibl
  • Partner with groups across the organization who are looking to integrate, discover and secure our IT landscape to ingest new data sources and ensure the data is reconciled using technology rules (IRE)
  • Provide input to our technical roadmap to leverage the latest existing platform capabilities to support reduction of technical debt as applicable, while automating everywhere possible
  • Work within diverse teams across our organization and vendor partners to collaboratively change our IT processes by bringing together experts in AI technologies, ServiceNow, Business Architecture, Service Excellence, Observability, Cloud (Azure, AWS and Google) and orchestration technologies
  • Participate in integrating several leading edge monitoring solutions into a common workflow engine using ServiceNow to help automate remediation and self-healing techniques
  • Review client requirements including analysis of business pain points to design technical solution options based on platform capabilities, and current architecture

About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in “what is” but rather “what can be” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let’s talk about youIn this role, you possess the following skills:

  • At least 5-7 years of experience managing or operating IT Discovery and CMDB solutions using enterprise grade solutions (with a minimum of 3 years within ServiceNow platform).
  • Preferred certifications: Certified Implementation Specialist, and/or Certified System Administrator
  • Demonstrated experience with data governance and automation, including their application to complex hybrid cloud and on-premise solutions
  • Exposure to automating process, customer interactions, Predictive or Agentic AI and/or machine learning in concept and in practice.

Total RewardsThe salary range for this position is $58,000 – $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Masco – Manufacturing Engineering Intern – Saint Thomas, ON

Company: Masco

Location: Saint Thomas, ON

Expected salary:

Job date: Wed, 09 Apr 2025 07:47:51 GMT

Job description: The Manufacturing Engineer Intern (Onsite at our St Thomas, ON office)Come build the future with us! We are looking for a dynamic team member who is passionate about Engineering, making an impact, and building a career with a leader in the design, manufacturing, and distribution of branded home improvement products.Reporting to the Supervisor, Manufacturing Engineer, you will join a dynamic team that will help mold your financial acumen.What will you bring:

  • Registered in a co-op program at an Ontario-accredited university or college. Technologist / Technician / Engineer Program or equivalent.
  • Some PLC knowledge and programming is an asset
  • CAD and modelling experience required
  • Problem-solving skills and attention to detail.
  • High degree of initiative and motivation, and willingness to work proactively, either independently or within a team
  • Effective communication skills, both written and verbal. Experience gathering and accurately recording test data. Working knowledge of MS Word & MS Excel.

What will you do:

  • Evaluates manufacturing processes through investigations of issues; applying knowledge of product design, fabrication, assembly, tooling, and materials; conferring with equipment vendors; soliciting observations from operators.
  • Develops manufacturing processes by studying product requirements; researching, designing, modifying, and testing manufacturing methods and equipment; conferring with equipment vendors.
  • Improves manufacturing efficiency by analyzing and planning workflow, space requirements, and equipment layout.
  • Assures product and process quality by designing testing methods; testing finished product and process capabilities; establishing standards; confirming manufacturing processes.
  • Provides manufacturing decision-making information by calculating production, labor, and material costs; reviewing production schedules; and estimating future requirements.
  • Prepares product and process reports by collecting, analyzing, and summarizing information and trends.
  • Provides day-to-day support to operations through the Process Problem Solving System and Daily Management.
  • Keeps equipment operational by coordinating with maintenance, following manufacturer’s instructions and established procedures, and requesting special service.
  • Develop operator work instructions and assist in training.
  • Support PPAP runs and submissions.
  • Drive long-term problem solving through the implementation of CI (Glass House) projects.
  • Support setup reduction requests from operations.
  • Support requests from operations to improve lean manufacturing in the areas.
  • Some PLC knowledge and programming required.
  • Facilitate waste reduction initiatives as an SME in QCO, EP, Std Work, and PPS.
  • Assist in the creation of PFMEA, Control Plans, and other APQP / Stage Gate-related tasks.
  • Coordinate prototype and production runs through new program launches.
  • Cost and Design new tooling, assist in tooling life studies of new tools, and help maintain the Tooling management system.

Why Join Masco Canada?

  • Over a Century of Excellence – With more than 100 years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
  • Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
  • Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
  • Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.
  • Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change!Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 100 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.Company: Masco CanadaMasco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Client Services Representative – ES Solutions Firm – Orlando, FL

Company: ES Solutions Firm

Location: Orlando, FL

Expected salary:

Job date: Sat, 05 Apr 2025 05:35:18 GMT

Job description: The Marketing Coordinator is responsible for supporting the marketing team in developing and implementing marketing strategies to promote products and services. This role requires a Bachelor’s Degree in Business Administration, Communications, Marketing, or related fields, with 1-3 years of experience in a marketing or communications role. The Marketing Coordinator will assist in creating marketing materials, coordinating marketing campaigns, analyzing market trends, and tracking campaign performance. Strong communication skills, attention to detail, and a creative mindset are essential for success in this role.

PathFactory – Customer Success Manager – Toronto, ON

Company: PathFactory

Location: Toronto, ON

Expected salary:

Job date: Fri, 04 Apr 2025 07:22:38 GMT

Job description: About PathFactoryPathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue.PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner.Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions.Position SummaryThe Customer Success Manager is responsible for managing a portfolio of high-value enterprise and commercial accounts, ensuring they realize the value of their investment in PathFactory. While onboarding is managed by a separate team, the Customer Success Manager ensures that customers receive immediate value through the successful delivery of use cases defined during implementation. The Customer Success Manager collaborates closely with Account Directors for renewals and expansion opportunities and engages with various departments, including Demand Generation, Content Marketing, Marketing Operations, and IT.Key Responsibilities

  • Manage a portfolio of enterprise and commercial customers, ensuring they achieve value from PathFactory’s platform by leveraging the use cases constructed during the onboarding process.
  • Drive product adoption and engagement by collaborating with marketing functions such as ABM, Demand Generation, and Content Marketing, as well as IT.
  • Conduct Strategic Check-ins to review progress, discuss goals, and reinforce the value PathFactory provides to the organization.
  • Work closely with Account Directors to align on renewal and expansion strategies by demonstrating the ongoing value of the platform.
  • Proactively monitor account health, usage, and engagement metrics to identify potential risks and take corrective action.
  • Serve as a product expert and advocate, ensuring customers are aware of new features, best practices, and ways to optimize their use of PathFactory.
  • Collaborate with internal teams, including Product, Support, and Solutions Engineering, to resolve customer challenges and ensure a consistent experience.

Requirements

  • 3+ years of experience in Customer Success or Account Management, with a focus on enterprise and commercial customers.
  • Ability to work strategically with multiple departments, including marketing and IT, to drive product adoption and customer value.
  • Proven ability to manage multiple accounts in a fast-paced SaaS environment.
  • Strong relationship management skills and the ability to engage with management and individual contributors across the customer organization.
  • Familiarity with the Martech industry is a plus.

Excited about the prospect of this role but don’t meet all the requirements mentioned? Don’t hesitate to apply! We are eager to learn more about you and discover whether you could be a great fit at PathFactory.LocationPathFactory is a remote-first company and will consider qualified applicants located anywhere in Canada.Our Interview ProcessWe know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below:

  • 30-minute (audio) screening call with a member of our HR team to give you a better insight into the role and PathFactory as well as give us a chance to learn more about your unique experience and skill set.
  • 45-minute (video) interview with our hiring manager to discuss your experience in-depth and give you the chance to learn about the manager’s leadership style and the expectations of the role.
  • A take-home assignment for you to showcase your experience and problem-solving skills!
  • 60-minute (video) team interview! This will give you an opportunity to walk the team through your assignment as well as an exciting chance for you to meet with potential colleagues on the CX team.
  • 30-minute (video) interview with our Chief Customer Officer as a final step in the process to get to know our leadership and get a sense of the direction of our organization.

Why Work at PathFactory?This is where we get to boast a little about why we’re awesome and why it would be awesome for you to work with us. PathFactory is a fast-growing, innovative marketing technology company with a corporate culture that values individuality and diversity. We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment. PathFactory’s leadership is transparent, approachable, and committed to the growth of each and every team member. Weekly all-hands meetings, company events, and an Employee of the Quarter Award for the team member who best embodies our values – these are all cherries on top of the PathFactory cake!What we offer:

  • Time to recharge – Enjoy 4 weeks of paid vacation, accrued throughout the year, to promote a healthy work- life balance.
  • Comprehensive benefits – Generous medical, dental, and vision coverage, along with the option to participate in the company GRSP through WealthSimple.
  • Give back to your community – Take advantage of 2 paid Volunteer Time Off (VTO) days per year to support causes that matter to you.
  • Recognition that matters – Celebrate achievements, recognize peers, and earn rewards through Props, our employee recognition program.
  • Continuous learning – Expand your expertise with “DevTalks”, featuring insights from global thought leaders

Don’t forget to check out our and reviews to hear from our customers too.Interested? We’d love to hear from you.If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through.PathFactory is an equal-opportunity employer.It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.Powered by JazzHR