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Company: Royal Bank of Canada
Location: Toronto, ON
Job description: Job SummaryJob DescriptionPlease Note: This is a 16-month contract role to cover a parental leave.What is the opportunity?This role supports various growth and client engagement initiatives undertaken by the business. The role worka closely with partners (Marketing, Digital, Legal/Compliance, Retail Enablement, etc.) to ensure campaigns and offers are executed successfully. The role also manages content resources across a variety of channels, primarily digital, that align to the RBC InvestEase business’ strategy and goalsWhat will you do?Work closely with the Director, Strategy and Business Initiatives to ensure successful execution of campaigns and initiatives undertaken as part of the business strategyIdentify and execute on strategic tactics to drive client and asset acquisition including campaigns, offers and internal RBC partnershipsTrack and measure success of client acquisition and engagement campaigns and identify opportunities for improvementCoordinate with internal partners on origination and management of content and communication assets for InvestEase across all channels (social media, public website, RBC Connect, etc.)Proactively maintain detailed knowledge of the investments industry – and more specifically the online advice business (robo-advice) in both Canada and the US – through self-study, interaction with peers and partners and industry related courses and continuing educationInform and educate partners, prospective clients and other stakeholders about InvestEase and the emerging robo industryWork with other professionals to identify opportunities to develop new processes, tools, and services that impact own project, area of specialization, and/or the departmentIntroduce specialized concepts to develop innovative business solutions. Serves as an advisor, mentor, internal consultant, and/or helps drive new initiativesWhat do you need to succeed?Must have:University undergraduate degree or equivalentExperience in digital content creation, marketing communication and/or brand managementDemonstrated understanding of financial concepts and markets and how they impact client experienceKnowledge of digital-first business models and online investment industry (robo-advisory)A client first attitude, and a creative and entrepreneurial mindsetStrong written and editorial skills; strong verbal communication skillsEffective planning, time management and organizational skills3+ years of business experience with a specific focus on investment, wealth management, asset management or brokerageNice to have:Post-secondary/industry specific education (CSC/IFIC or other) with focus on finance, marketing and/or journalismWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob Skills Business Strategies, Campaign Development, Communication, Content Writing, Cross-Team Collaboration, Developing Communications Plans, Digital Marketing, Investments, New Initiatives, Project Communications ManagementAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Personal and Commercial BankingJob Type: Contract (Fixed Term)Pay Type: SalariedPosted Date: 2024-07-11Application Deadline: 2024-07-25Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
The job is a 16-month contract role covering parental leave, supporting growth and client engagement initiatives for RBC InvestEase. Responsibilities include executing campaigns, managing content resources, tracking campaign success, coordinating with internal partners, and staying informed about the online investment industry. Requirements include a university degree, digital marketing experience, financial knowledge, and strong communication skills. The role offers the opportunity to make a difference, work in a dynamic team, and take on challenging work. RBC values diversity and inclusion and strives to provide an accessible candidate experience.
Position: Customer Service Representative
Location: Toronto, ON
Salary: $18 – $22 per hour
Job Type: Full-time, Permanent
Our client, a leading telecommunications company, is seeking a Customer Service Representative to join their team in Toronto. The successful candidate will be responsible for providing excellent customer service to clients over the phone, email, and in person.
Key Responsibilities:
– Answering customer inquiries and resolving issues in a professional and timely manner
– Processing customer orders and ensuring accuracy
– Identifying opportunities to upsell products and services
– Maintaining accurate records of customer interactions
– Collaborating with other departments to ensure customer satisfaction
Qualifications:
– Previous customer service experience
– Excellent communication skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office Suite
If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we want to hear from you! Don’t miss this exciting opportunity to join a dynamic team in the telecommunications industry. Apply now!
Expected salary:
Job date: Wed, 17 Jul 2024 06:38:25 GMT
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