AVP, Enterprise Digital Experience Enablement – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Thu, 24 Jul 2025 05:35:22 GMT

Job description: We are seeking a visionary and collaborative leader to join our team as Assistant Vice President (AVP), Enterprise Digital Experience Enablement, a pivotal role in Manulife’s multi-year transformation to unify and modernize its digital ecosystem across Canada, the U.S., Asia, and Global Wealth & Asset Management. This AVP will drive the enterprise-wide content and experience platform strategy, focusing on integrating Adobe Experience Manager (AEM) Cloud and Enterprise Digital Asset Management (DAM) to deliver consistent, scalable, and personalized digital experiences. The role involves strategizing, procuring, adopting, and governing these platforms, while ensuring alignment with our global design system, content operations, and AI-powered optimization capabilities.As a foundational leader, the AVP will guide the end-to-end transformation, from implementing and configuring AEM Cloud and DAM to driving business outcomes through effective governance and GenAI-led automation for authoring, tagging, and content delivery. Working in a “two-in-a-box” model with a complementary Global Technology leader, the AVP will co-lead the enterprise digital experience platform, ensuring successful business and technical execution of our CMS and DAM strategy, including implementation, governance, and optimization. The AVP will act as a central partner to Global Digital Marketing and Segment Marketing teams, ensuring local business needs are met while aligning with global standards, capabilities, and infrastructure.Position Responsibilities:Platform Strategy & Enablement

  • Lead strategy of a global instance AEM Cloud CMS and enterprise DAM platform that supports multilingual, multi-brand, and market-specific content needs
  • Guide procurement, setup, configuration, permissions, provisioning, and monitoring of AEM Cloud and DAM environments
  • Partner with Technology to leverage and govern cloud-native platform capabilities – including AI-powered authoring, automated tagging, performance monitoring, headless content delivery, and scalable workflows – to drive authoring efficiency, content reuse, and time-to-market improvements
  • Partner with Technology to define and implement interoperability standards and integration patterns to support common enterprise capabilities – such as search (e.g. Coveo), IP detection, consent management (e.g. OneTrust), and universal cookie frameworks – ensuring secure, compliant, and consistent digital experiences across all markets and segments

Experience Delivery & Optimization

  • Partner with Global Digital Marking to ensure the CMS and DAM platforms are embedded in the experience delivery process—from co-authoring with GenAI to templated design extensions and SEO optimization
  • Partner with the Global Design System team to ensure platform components, templates, and tools drive brand consistency, authoring efficiency, and accessibility compliance
  • Partner with Global Digital Marking to define platform best practices in SEO, IA, content structure, DAM usage, tagging, and automated performance testing

Enterprise Integration

  • Partner with Global Digital Marketing and Technology to integrate AEM Cloud and DAM into the broader Adobe Experience Cloud stack (AA, AJO, Creative Cloud), as well as common enterprise capabilities
  • Ensure seamless data flows across systems to enable analytics, personalization, experimentation, and consent management

Business Value & Benefits Realization

  • Collaborate with Global Marketing Strategy, FP&A, Global Digital Marketing and Segment Marketing & Technology teams to define, quantify, and track the expected and realized business benefits of platform adoption – including cost saving and operational efficiencies

Governance, Operations & Reporting

  • Partner with Global Digital Marketing, Brand and Segment teams to establish a global governance model for platform and DAM use, including access controls, prioritization frameworks, usage policies, funding models, and decision rights
  • Define and deliver global KPIs, common reporting dashboards (e.g., traffic, operational health, usage), and performance insights that inform continuous improvement

Change Leadership & Adoption

  • Build and lead a cross-functional team comprising internal staff, global partners, system integrators, and CMS/DAM experts
  • Champion platform adoption through structured change management, training, communication, and onboarding programs
  • Define a roadmap for increasing platform maturity, including identification of repeatable tasks, reusable assets, and shared services across markets

Migration Leadership

  • Lead the planning, sequencing, and execution of the enterprise-wide site migration strategy, enabling teams to redesign and rebuild experiences on AEM Cloud with minimal disruption
  • Drive measurable outcomes by maximizing reuse, minimizing technical debt, and ensuring platform sophistication is fully leveraged—across both headful and headless delivery models

AI & Automation

  • Identify, integrate, and govern use of GenAI agents to streamline co-authoring, tagging, metadata enrichment, and other automation opportunities
  • Continuously assess AI opportunities to reduce manual effort, accelerate time to market, and improve content performance

Required Qualifications:

  • 10+ years in digital platform leadership, including enterprise CMS/DAM implementation and cloud migrations
  • Deep expertise in AEM Cloud, headful and headless architecture, and experience platform modernization
  • Bachelor’s degree in Digital Marketing, Computer Science, or related discipline; MBA or master’s degree preferred
  • [Licenses if required]

Preferred Qualifications:

  • Proven success managing large-scale platform transformations in global, matrixed organizations
  • Experience driving adoption of complex platforms through structured change management, training, and business enablement.
  • Strong understanding of digital experience, design systems, content governance, content architecture, tagging, SEO, and accessibility (WCAG)
  • Familiarity with Adobe Experience Cloud (AEM, Assets, Analytics, AJO) and integration of compliance, personalization, and search tools (e.g., Coveo, OneTrust).
  • Exceptional collaboration, influence, and communication skills—able to drive alignment and action across diverse stakeholders and geographies

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location Toronto, OntarioWorking Arrangement HybridSalary range is expected to be between $123,400.00 CAD – $229,300.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife is looking for an Assistant Vice President (AVP) of Enterprise Digital Experience Enablement to lead a significant transformation of its digital ecosystem across various regions. This role focuses on implementing and optimizing Adobe Experience Manager (AEM) Cloud and Digital Asset Management (DAM) platforms to ensure consistent, scalable, and personalized digital experiences.

Key responsibilities include:

  • Platform Strategy: Leading the strategy for AEM Cloud and DAM, including procurement, setup, and governance.
  • Experience Optimization: Collaborating with Digital Marketing to integrate platforms into the experience delivery process and drive best practices.
  • Enterprise Integration: Ensuring the integration of AEM Cloud and DAM within the broader Adobe Experience Cloud stack.
  • Business Value: Working with marketing and finance teams to track the benefits of platform adoption.
  • Governance and Reporting: Establishing a governance model for platform usage and delivering global KPIs.
  • Change Leadership: Building and leading cross-functional teams to promote platform adoption.
  • Migration Leadership: Planning the enterprise-wide migration to AEM Cloud.
  • AI & Automation: Identifying automation opportunities to improve processes.

Qualifications: Candidates should have over 10 years in digital platform leadership, with expertise in AEM Cloud and strong collaboration skills. A bachelor’s degree is required, with an MBA preferred.

Manulife promotes diversity and offers a flexible, supportive work environment with a robust benefits package. The salary range for this position in Toronto is CAD 123,400 to 229,300.

PointClickCare – Vice President, Organizational Change and Enablement (CA) – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary:

Job date: Thu, 17 Jul 2025 22:34:55 GMT

Job description: At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare – so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out and connect with us on and .Position Summary:We are seeking a transformational change leader to own, architect, and lead the execution of our enterprise-wide Organizational Capability Roadmap-with a focus on workforce readiness, capability uplift, and AI first culture transformation. Evolving from a traditional OCM role, this position reflects the strategic imperative to embed AI into the fabric of how we work and lead.This role will be central to building the mindset, muscle, and mechanisms required to scale AI fluency and transformation-across all functions, teams, and leadership levels. The VP, Organizational Change & Enablement will drive strategic adoption of AI tools, behaviors, and decision-making frameworks to power business outcomes.This leader will partner closely with HR, the Office of Information Management, Product, Technology, and Executive Leadership to ensure our workforce is future-ready, ethically aligned, and strategically equipped to thrive in an AI-enabled enterprise.Key Responsibilities:

  • Organizational Capability Roadmap Ownership:
  • Own and lead the strategic development, implementation, and governance of the Organizational Capability Roadmap.
  • Partner with HR, functional business leaders and the Office of Information Management (OIM) to embed the roadmap into workforce strategy, enterprise platforms, and operating models.
  • Ensure alignment between AI strategy and organizational design, talent architecture, and transformation initiatives.
  • AI Capability Uplift & Fluency Building:
  • Design and implement an enterprise-wide AI fluency framework progressing employees from Awareness → Practitioner → Strategic Integrator.
  • Develop targeted capability-building journeys for people leaders, business teams, and technical contributors.
  • Activate and support a network of AI Champions and Internal Coaches to drive local adoption and practice-sharing.
  • Embed fluency development into existing talent, learning, and performance management systems.
  • AI-Infused Workforce Planning & Reskilling:
  • Partner with Talent, L&D, Workforce Planning, and OIM to define future-state roles, skills, and capabilities.
  • Map current capabilities and identify gaps using data-driven maturity models and assessments.
  • Integrate AI-skilling strategies into job architecture, leadership development, succession planning, and career pathing.
  • Culture & Change Leadership:
  • Shape a cultural foundation that enables experimentation, AI-augmented decision-making, and cross-functional collaboration.
  • Coach senior leaders to model AI-aligned mindsets and behaviors, and to lead teams through ambiguity and innovation.
  • Lead enterprise change management efforts to accelerate adoption of AI tools, practices, and decision-making frameworks.
  • Measurement & Impact Tracking:
  • Define and report on key metrics for AI maturity, capability adoption, workforce transformation, and business impact.
  • Build and maintain executive-level visibility into roadmap progress and readiness indicators.
  • Continuously iterate roadmap and enablement plans based on insights, adoption trends, and enterprise priorities.

Qualifications:

  • 10+ years of experience in organizational change, transformation, talent strategy, or enablement leadership-preferably in a healthcare or tech-forward environment.
  • Strong understanding of AI technologies, tools, and business applications; formal technical background not required, but literacy is essential.
  • Proven experience designing, leading, and scaling enterprise-wide enablement and change initiatives.
  • Exceptional influencing, facilitation, and coaching skills with C-level leaders and cross-functional stakeholders.
  • Experience embedding ethics, risk, and governance frameworks into innovation or change programs is a strong asset.
  • Strategic thinker with operational discipline-able to move from vision to execution with clarity and agility.

What Success Looks Like:

  • A clearly defined and executed AI Organizational Capability Roadmap is guiding workforce, culture, and technology evolution.
  • AI adoption is purposeful, pervasive, and values-aligned, with strong cultural readiness and low risk of misuse.
  • Leaders are confident using AI to augment judgment and enhance business outcomes.
  • The workforce is actively reskilling and evolving in response to changing roles and strategic imperatives.
  • People systems, leadership behaviors, and the operating model are future-fit for continuous AI evolution.

$247,000 – $275,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CA base salary range for this position is $247,000 – $275,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote#LI-JP1Corp G/SL1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Sales Enablement Manager – AppleOne – Vancouver, BC

Company: AppleOne

Location: Vancouver, BC

Expected salary:

Job date: Wed, 23 Jul 2025 04:08:40 GMT

Job description: through Salesforce marketing add-ons Managing and coordinating digital business development strategy for retail sales team… management More than five years’ experience in digital marketing design and execution Effective interpersonal and communication…

Senior Strategy Manager – Product Introduction & National Enablement: Virtual Position – Telus – Vancouver, BC

Company: Telus

Location: Vancouver, BC

Expected salary: $102000 – 154000 per year

Job date: Tue, 22 Jul 2025 22:53:01 GMT

Job description: , including product, marketing, supply chain operations, and customer solutions delivery Lead innovative national projects… problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture…

Sales Enablement Manager – AppleOne – Vancouver, BC

Company: AppleOne

Location: Vancouver, BC

Expected salary:

Job date: Wed, 16 Jul 2025 01:37:57 GMT

Job description: through Salesforce marketing add-ons Managing and coordinating digital business development strategy for retail sales team… management More than five years’ experience in digital marketing design and execution Effective interpersonal and communication…

Sales Enablement Manager – AppleOne – Vancouver, BC

Company: AppleOne

Location: Vancouver, BC

Expected salary:

Job date: Wed, 09 Jul 2025 01:01:06 GMT

Job description: to $90,000 Primary duties will include: Working with the sales team to support their marketing and client relationship initiatives… marketing tools to broaden the awareness of the organization’s product suite and retail sales initiatives. Project Management…

Manager, Digital Client Acquisition & Digital Sales Enablement – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Sun, 06 Jul 2025 05:09:42 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?This role is responsible for developing and executing national digital marketing initiatives, including creating content, managing campaigns, and analyzing performance. This position will work closely with various internal teams, including sales enablement, communications, and digital marketing, to drive brand awareness, lead generation, website traffic and support the sales team across Canada.What will you do?

  • The position has national accountability to provide input and assist the Director, Sales Enablement and Communications with identifying, planning, managing, tracking and reporting on digital marketing initiatives while ensuring they are delivered on time, within budget, and meet the requirements of the project’s goals.
  • The role is responsible for developing, enhancing and maintaining RBC Royal Trust’s profile externally and to maximize the effectiveness of our distribution partners across RBC digitally.
  • This position will help strategize and create content for Royal Trust’s public-facing digital channels, manage digital marketing campaigns, and the design and delivery of internal sales enablement digital tools and corresponding materials.
  • Coordinating market research, marketing strategy, advertising, promotional activities.
  • Gathering, analyzing and reporting information on industry, customer and competitive activities as well as trends.
  • Manage digital marketing and content marketing projects/campaigns from inception to completion including briefing, budgeting, production, approvals, communication, reviews, testing and delivery, reporting
  • Act as the primary digital marketing liaison between the business, legal, and compliance to assure regulatory compliance for all digital marketing materials
  • Create and maintain reporting for the purpose of tracking and learning from campaign results, marketing expense and other various management information
  • Lead web content development/maintenance as well as future digital tactics including but not limited to salesforce emails, external public site, internal digital sales tools and client online site (Wealth Management Online)
  • Build, execute and drive ROI on all paid, owned and earned channels with a focus on qualified lead generation.
  • Work with internal digital marketing teams to effectively execute SEM campaigns and ongoing SEO
  • Lead public facing audio and video production initiatives for Royal Trust which includes copy writing, editing, brand alignment, optimization, and distribution
  • Build and maintain positive working relationships with key internal teams

What do you need to succeed?Must-have’s

  • 4-7 years of digital marketing experience, preferably in Financial Services
  • Experience with digital marketing best practices, SEM campaigns and SEO
  • Highly organized, creative thinker and experienced problem solver with the ability to work independently on multiple projects in a fast-paced, high-pressure environment
  • Excellent communicator and with sound presentation skills and attention to detail
  • Strong writer/editor with ability to adopt the style, tone, and voice of our business’ various types of content
  • Fully proficient in all MS Office tools
  • Post-secondary/industry specific education (preferably with digital marketing and/or advertising experience)
  • Demonstrated knowledge of common marketing processes including, but not limited to, development of digital and creative marketing briefs, managing overall material development, development/analysis of metrics, social media
  • Strong project management skills
  • Strong understanding of what makes a good UX and design
  • Experience with web content management systems or HTML

Nice-to-have’s

  • Knowledge of estate and trust services
  • Demonstrated knowledge of compliance requirements regarding marketing
  • Well versed with Adobe Suite Software (Acrobat, InDesign and Dreamweaver)
  • Proficient in French

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies

WMRTJob Skills Accountability, Accountability, Advertising, Agency Briefing, Brand Strategy, Budgeting, Communication, Creativity, Cross Promotions, Customer Behavior, Design, Digital Channels, Digital Marketing, Digital Marketing Campaigns, French Language, Industry Knowledge, Long Term Planning, Marketing Campaigns, Marketing Data, Marketing Initiatives, Marketing Programs, Marketing Strategies, Market Research, Planning, Product Services {+ 8 more}Additional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-07-04Application Deadline: 2025-07-21Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Job Summary

Role Overview:
The position focuses on executing national digital marketing initiatives for RBC Royal Trust. Responsibilities include content creation, campaign management, and performance analysis, working alongside sales enablement, communications, and other internal teams to enhance brand awareness and generate leads in Canada.

Key Responsibilities:

  • Collaborate with the Director of Sales Enablement and Communications on digital marketing strategies.
  • Enhance RBC Royal Trust’s external profile and support distribution partners digitally.
  • Develop and manage digital marketing campaigns and sales enablement tools.
  • Conduct market research and analyze industry trends.
  • Oversee project management from inception to delivery, ensuring compliance with legal guidelines.
  • Track and report on campaign results and marketing expenses.
  • Lead web content development and digital tactics, including email marketing and website maintenance.
  • Manage public-facing audio and video production initiatives.
  • Foster positive relationships with key internal teams.

Qualifications:

  • Must-Haves:

    • 4-7 years of relevant experience, preferably in Financial Services.
    • Knowledge of digital marketing best practices, SEM, and SEO.
    • Strong organizational, communication, and project management skills.
    • Proficiency in MS Office and web content management.

  • Nice-to-Haves:

    • Understanding of estate and trust services.
    • Knowledge of marketing compliance requirements.
    • Proficiency in Adobe Suite and French.

Benefits:

  • Competitive compensation and flexible benefits.
  • Supportive leaders and opportunities for development.
  • Dynamic, collaborative work environment with work-life balance options.
  • Access to diverse job opportunities across the organization.

Location: Toronto, Canada
Employment Type: Full-time
Application Deadline: July 21, 2025

RBC emphasizes inclusivity, aiming to provide a supportive workplace for all employees to thrive and drive innovation.

Manager-Products & Services: Commercial Enablement – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $102000 – 152000 per year

Job date: Sat, 05 Jul 2025 03:08:47 GMT

Job description: DescriptionBe a part of a transformational journey with innovative talent and leading edge technologies.Who is TELUS Health?TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuous innovation to make healthcare more accessible and deliver improved health experiences for everyone.TELUS Health – Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

  • Highly personalized care
  • Enhanced patient experiences
  • Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

Our team and what we’ll accomplish togetherThe Manager, Products & Services will lead a high-impact, cross-functional team responsible for the strategy, commercialization, and digital web enablement of TELUS Health’s comprehensive portfolio of health services. This includes occupational health, preventive health, year-round longitudinal care memberships, and other innovative wellness programs.This role blends strategic leadership with operational execution to ensure our products and services are effectively positioned, competitively priced, sales-enabled, and digitally optimized to deliver superior health outcomes and outstanding patient experiences.You will oversee product marketing, pricing and commercial enablement, digital web platform development, and patient experience initiatives-aligning these functions to accelerate growth, foster innovation, and maintain TELUS Health’s competitive edge.What you’ll doLeadership & Team Development

  • Lead, mentor, and grow a multidisciplinary team including product marketing managers, pricing analyst, and a website developer
  • Create a culture of collaboration, innovation, accountability, and continuous learning across all team members
  • Define team objectives, KPIs, and success metrics that align with TELUS Health’s strategic goals

Strategic Product & Services Management

  • Own the end-to-end go-to-market strategies for a broad suite of health services including:
  • Occupational Health (OH) services and programs
  • Preventive Health assessments and screening programs
  • Year-round care memberships and longitudinal health programs
  • Wellness and lifestyle management offerings
  • Develop clear, benefit-driven positioning and messaging tailored to diverse buyer personas (HR leaders, executives, health & safety professionals, plan sponsors, and patients)
  • Collaborate closely with Product, Marketing, Sales, Finance, and Operations teams to ensure successful service launches and sustainable growth
  • Manage product lifecycle, including continuous refinement based on market feedback and emerging healthcare trends

Pricing Strategy & Commercial Enablement

  • Lead, development and manage governance of pricing models, bundles, and regional variations across the portfolio to maximize competitiveness and profitability
  • Maintain and update comprehensive sales playbooks with tools, objection handling, ROI messaging, and pricing guidance
  • Drive sales enablement programs including training sessions, resource development, and regular refreshers to ensure sales teams are confident and equipped
  • Respond rapidly to pricing and RFP requests, upholding a high standard of accuracy and SLA adherence

Digital, Web & Patient Experience Leadership

  • Oversee the development, maintenance, and enhancement of TELUS Health’s digital web platforms, ensuring they provide seamless, accessible, and secure patient and client experiences.
  • Lead digital patient engagement initiatives including the design, deployment, and analysis of patient surveys and feedback tools to capture actionable insights.
  • Partner with UX, IT, and Marketing teams to optimize digital journeys, improve user satisfaction, and integrate patient feedback into continuous service improvements.

Market Intelligence & Continuous Improvement

  • Implement and lead regular sales feedback loops and market scans to gather insights on buyer needs, competitor activity, and emerging trends
  • Use data-driven insights to inform product evolution, marketing strategies, and pricing adjustments
  • Collaborate with analytics teams to track performance metrics, measure commercial impact, and identify growth opportunities

Stakeholder Engagement & Communication

  • Act as a key liaison between internal teams and external partners, communicating vision, progress, challenges, and opportunities clearly and effectively
  • Present business cases, updates, and strategic recommendations to senior leadership and cross-functional stakeholders

QualificationsWhat you bring

  • 8+ years of progressive leadership experience in product management, product marketing, commercial enablement, or digital health-preferably within healthcare, benefits, SaaS, or service-based industries
  • Proven track record leading cross-functional teams delivering integrated health services or complex B2B solutions
  • Deep expertise in go-to-market strategy, pricing governance, sales enablement, and digital product delivery
  • Strong strategic thinker with excellent problem-solving skills and bias for data-driven decision making
  • Experience managing digital platforms and patient engagement tools, including website development and survey management
  • Exceptional communication and interpersonal skills with demonstrated ability to influence stakeholders at all levels
  • Bachelor’s degree in Business, Marketing, Healthcare Administration, Computer Science, or related field; MBA or advanced degree preferred

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.#LI-RemoteSalary Range: $102,000-$152,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary of TELUS Health Position – Manager, Products & Services

Company Overview:
TELUS Health aims to empower individuals to lead healthier lives by leveraging innovative technology. The organization consists of a network of 14 medical centers focused on delivering personalized care and improving health experiences through accessible services in various health domains.

Role Overview:
The Manager, Products & Services leads a cross-functional team that oversees strategy, commercialization, and digital enablement for TELUS Health’s health services portfolio. Responsibilities include:

  • Leadership & Team Development: Mentor a multidisciplinary team focused on creating a collaborative and accountable culture while aligning team objectives with strategic goals.

  • Product & Services Management: Own go-to-market strategies for health services, develop targeted messaging for diverse audiences, and ensure successful service launches.

  • Pricing Strategy: Enhance pricing models and sales enablement resources while maintaining accurate pricing practices.

  • Digital & Patient Experience: Oversee the development of digital platforms to ensure an optimal user experience, driving patient engagement through effective tools.

  • Market Intelligence: Lead efforts to gather insights on market trends and buyer needs, enabling data-driven product evolution and marketing strategies.

  • Stakeholder Engagement: Act as a liaison between teams and external partners, regularly updating stakeholders on strategic progress.

Qualifications:
Candidates should have 8+ years in product management or related fields with proven leadership abilities, strong strategic thinking, and expertise in digital health services. A bachelor’s degree is required, with an MBA preferred.

Compensation & Company Culture:
The salary ranges from $102,000 to $152,000, plus performance bonuses and benefits. TELUS Health promotes a diverse, inclusive workplace focused on innovation and personal development, valuing each team member’s contributions.

Additional Notes:
Candidates must be fully vaccinated for COVID-19. TELUS Health is committed to fair employment practices and offers accommodations for applicants with disabilities within the recruitment process.

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