Product Trainer (14-month contract) – Hootsuite – Calgary, AB – Vancouver, BC

Company: Hootsuite

Location: Calgary, AB – Vancouver, BC

Job description: to applicants located in Alberta and British Columbia. In this role, you will report to the Manager, Product Trainer. WHAT YOU’LL… sessions which involves travel to the customer’s office and training in person. ● Project Management: Update the training…

Summary for Applicants in Alberta and British Columbia:

In this role, you will report to the Manager, Product Trainer. Key responsibilities include conducting in-person training sessions at customer offices, which requires travel. You will also manage projects by updating training materials as needed.

The job posting you provided is for a Product Trainer (14-month contract) position at Hootsuite, located in Calgary, AB, and Vancouver, BC. This role involves training customers on Hootsuite and Talkwalker products, collaborating with the Professional Services team to ensure successful product launches, and educating clients on product usage. The position offers flexible work arrangements, including remote or hybrid options, and is open to applicants in Alberta and British Columbia.

Key Responsibilities:

  • Understand Customer Needs: Conduct internal discovery sessions with cross-functional teams and client calls to assess business goals, identify knowledge gaps, and set training expectations.

  • Training Logistics: Schedule and prepare for training sessions across various time zones, review customer accounts, and develop presentation materials.

  • Content Development: Assist in creating and maintaining training materials, including agendas and templates.

  • Webinar Training: Design and deliver engaging live webinar sessions on Hootsuite products, ensuring clarity and addressing participant questions.

  • Onsite Training: Provide in-person training sessions, typically half-day, at customer locations.

  • Project Management: Update training components within project plans, documenting tasks completed and training progress.

  • Customer Satisfaction: Aim to meet or exceed quarterly individual Customer Satisfaction (CSAT) targets by delivering customized and effective training sessions.

  • Additional Duties: Adapt to other responsibilities as required.

Qualifications:

  • Experience in delivering training, preferably within the tech or SaaS industry.

  • Strong presentation skills, both in-person and virtual.

  • Ability to simplify technical concepts for diverse audiences.

  • Proficiency in setting and managing customer expectations, with effective problem-solving abilities.

  • Quick to learn and apply new skills, technologies, and processes.

  • Customer-focused with a proactive approach to meeting client needs.

  • Excellent communication skills, both written and verbal.

  • Strong organizational and project management capabilities.

  • Effective problem-solving skills, addressing root causes of issues.

Personal Attributes:

  • Tenacious: Driven to succeed and motivated by the success of customers and colleagues.

  • Curious: Committed to continuous learning and improvement.

  • Conscientious: Reliable, with a strong sense of integrity and responsibility.

  • Humble: Leads with empathy, respecting and learning from others’ perspectives.

For more details and to apply, please visit the job posting on Careerjet.

Expected salary:

Job date: Sat, 03 May 2025 22:07:59 GMT

Manager, Customer Support Training & Development (12 Month Contract) – Hootsuite – Toronto, ON – Vancouver, BC

Company: Hootsuite

Location: Toronto, ON – Vancouver, BC

Job description: We’re looking for a Manager, Customer Support Training & Development to help us execute on a comprehensive, customer… management, project management, etc) Own the development and delivery of a comprehensive onboarding program for our Global…
The company is seeking a Manager for Customer Support Training & Development. This role will involve executing a comprehensive customer management strategy and overseeing project management tasks. Key responsibilities include developing and delivering a thorough onboarding program for global customer support teams.

The job description for the position of Manager, Customer Support Training & Development (12-Month Contract) at Hootsuite is as follows:

Position Title: Manager, Customer Support Training & Development (12-Month Contract)

Location: Toronto, ON or Vancouver, BC

Employment Type: Permanent, Full-time

Job Overview:
Hootsuite is seeking a Manager, Customer Support Training & Development to lead the execution of a comprehensive, customer-first approach to our Global Customer Support Enablement Strategy. Reporting to the Director, Customer Support Enablement, this role is responsible for developing and delivering robust learning and development programs for all employees in the Customer Support organization, including leadership.

Key Responsibilities:

  • Team Leadership: Manage a team of Training Specialists, including selection, coaching, mentoring, development, performance management, and all other people-management practices, including Diversity, Equity, and Inclusion (DE&I).
  • Strategic Planning: Collaborate with the Director to create the learning and development strategy, aligning it with business outcomes and needs.
  • Program Delivery: Lead the Training Specialists in delivering effective learning programs such as Orientation, Core Product Support training, Customer First, DEI, Leadership, Upskilling, and Career Coaching.
  • Roadmap Execution: Plan and execute quarterly roadmap sessions, collaborating with stakeholders to identify, prioritize, and implement targeted enablement and learning initiatives aligned with Customer Support strategy and needs.
  • Stakeholder Engagement: Build and sustain relationships with business leaders to understand business needs and provide data-driven solutions, facilitating successful learning outcomes.
  • Leadership Development: Design, develop, and enhance Hootsuite’s existing leadership programming with targeted Support Operational leadership training modules.
  • Onboarding Program: Develop and deliver a comprehensive onboarding program for the Global Support Organization, continuously enhancing it to align with industry trends and meet evolving team needs.
  • Program Management: Work closely with Training Specialists to maintain, enhance, and manage programs supporting high-visibility and high-impact enablement initiatives.
  • Learning Progress Tracking: Implement a robust system to track, monitor, and report the learning progress of our Global Support teams, providing actionable insights to continually enhance and optimize the enablement strategy.
  • Change Management: Build change management expertise within the Support leadership and training team to operationalize all support strategic and transformational projects.
  • Collaboration: Collaborate with the corporate Learning & Development team to align on organizational and department-level training programs.
  • Additional Duties: Perform other related duties as assigned.

Qualifications:

  • Approximately 8+ years of Learning and Development experience in roles responsible for organizational development, leadership, and people development, preferably in a SaaS or Support Operations environment.
  • In-depth knowledge of the Hootsuite Product suite and proven ability to quickly learn new technical information, mentor, and train others.
  • Demonstrated customer focus with a desire to proactively help and serve internal/external customers.
  • Strong influence skills, with the ability to assert ideas, gain support, and mobilize people to take action.
  • Proven collaboration and teamwork abilities, contributing meaningfully to the team and prioritizing group needs over individual needs.
  • Skilled in process and project management, with the ability to manage processes and timelines effectively.
  • Decisive, consistently choosing the best course of action to address business problems and opportunities.
  • Effective priority setting, managing multiple initiatives simultaneously.

For more details and to apply, please visit the job posting on Careerjet:

Expected salary:

Job date: Wed, 30 Apr 2025 01:44:41 GMT

Hootsuite – Senior Financial Systems Administrator (14 month contract) – Toronto, ON – Vancouver, BC

Company: Hootsuite

Location: Toronto, ON – Vancouver, BC

Expected salary:

Job date: Sat, 19 Apr 2025 07:16:47 GMT

Job description: We’re looking for a Senior Financial Systems Administrator (14 month contract) to help us build and maintain effective, scalable solutions in Netsuite and related software tools. You’ll collaborate with Finance and IT, using technology to solve problems, improve processes and make everyone’s workday better. Understanding integrations and data flow will be key to this role. In line with Hootsuite’s distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Canada where we comply with our legal hiring entities. In this role, you will report to the Senior Director, Business Technology.WHAT YOU’LL DO:

  • Manage day-to-day administration and operational support of Netsuite and other financial systems and integrations
  • Modify and create custom roles to enforce security in line with I.T. General Controls
  • Develop, test, and deploy customizations, custom objects, reports, forms and searches, third party tools/applications and new system functionality based on evolving business needs
  • Perform system updates and regression testing for new version releases.
  • Manage key integrations:
  • Netsuite ←→ Salesforce
  • Netsuite ← various banks and applications
  • Oversee set-up of new accounting software functionality and maintenance
  • Configure Tax and Withholding Tax codes
  • Update and provision access to Financial Systems
  • Understand relevant financial cycles, such as, but not limited to, Record-to-Report (“R2R”), Procure-to-Pay (“P2P”) and Order-to-Cash (“OTC”)
  • Participate in Finance department project planning meetings and contributing by:
  • Collaborate with internal stakeholders (i.e. AR / AP / Accounting / Tax) to gather and document operational and functional requirements and translate into operational solutions
  • Work with other technical teams regarding internal system integrations (ex: Salesforce)
  • Audit and document existing processes and technical designs and identify areas for improvement

WHAT YOU’LL NEED:

  • CPA designation
  • At least 3+ years of ERP experience
  • 2+ years of NetSuite experience
  • Strong understanding of accounting and finance
  • Experience with advanced search functionality, join searches, etc.
  • Experience with multi-entity and multi-currency setup for subsidiary accounting
  • Nice to have:
  • Managing Information Systems (“MIS”) concentration during undergraduate degree
  • Experience with FP&A budgeting software (e.g. Anaplan)
  • Accountability: holds self and others accountable to meet commitments
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Priority Setting: focuses time/energy on the most important issues/opportunities.
  • Clearly understand how to assess the importance of tasks and decisions
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs

WHO YOU ARE:

  • Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward-and you don’t wait to be asked.
  • Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
  • Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
  • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
  • Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
  • Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
  • Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
  • Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
  • Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected

In all we do, our six guiding principles light the way:Step Up: Dare to go beyond the expected to achieve greatness. #StepUpOne Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.#LI-EM

Hootsuite – Senior Software Developer, DevOps – Toronto, ON – Waterloo, ON

Company: Hootsuite

Location: Toronto, ON – Waterloo, ON

Expected salary:

Job date: Sat, 12 Apr 2025 00:19:32 GMT

Job description: We’re looking for a Senior Software Developer, DevOps who can design, build, test, and ship high quality software that support the development organization to deliver value to our customers in an efficient, and reliable manner. You’ll be a technical leader on a small and agile team that continuously incorporates feedback to refine and improve the products and features being delivered. You will foster and challenge established patterns and best practices to improve the quality of work delivered by the team. The team will own the entire delivery lifecycle from beta releases to production ready, scalable products suitable for internal development teams. This is a remote-first role and is open to applicants located within provinces in Canada where we comply with our legal hiring entities. In this role, you will report to the Manager, DevOps.WHAT YOU’LL DO:

  • Deliver cross-domain projects, actively promoting architectural improvements for scalable solutions, and design code to bolster state of the art best practices, system security, accessibility, and privacy measures.
  • Lead comprehensive testing strategies to enhance system reliability, and resolve complex issues in live environments. Oversee and uphold efficient observability measures to ensure continuous monitoring remains effective.
  • Take ownership of complex projects, ensuring timely delivery, swift escalation of any blockers encountered, and collaborate closely with cross-functional teams to ensure alignment and successful execution.
  • Advocate for technical solutions, foster consensus among stakeholders to move projects forward, and represent the team in high-level meetings, ensuring transparency and alignment with project objectives.
  • Facilitate team growth through mentorship, foster a culture of excellence, and pursue personal growth while contributing to the development goals of the team and organization.
  • Identify technical opportunities aligned with team and project goals, proactively mitigate associated risks, and provide strategic insights to optimize roadmap efficiency and achieve significant business impact.
  • Work with the following technologies: Kubernetes, Python, Golang, Typescript, Docker, Brigade, MySQL, Mongo, Django, GRPC, ElasticSearch, Kafka.

WHAT YOU’LL NEED:

  • A degree in Computer Science or Engineering, and 5-8 years of experience in developing and maintaining software or an equivalent level of education or work experience, and a track record of substantial contributions to software projects with high business impact
  • Ability to foster and challenge existing patterns and best practices in delivering code and tests via stories and epics that impact the team or multiple teams.
  • You are proficient in at least one programming language, ideally Python, Golang or Typescript, have experience with containers (Docker/Kubernetes) and have a desire to learn other languages.
  • Independently use root cause analysis to identify and address bugs and outages. Foster and challenge logging, monitoring and debugging best practices across groups of services and apps.
  • Foster and challenge architecture concepts and best practices and independently apply these practices to create new services and apps that meet system performance, modifiability, maintainability and reliability needs.
  • Foster and challenge security and compliance practices in daily work.
  • Foster and challenge agile processes and continuous integration and delivery practices to ship stories and high complexity epics/projects.
  • You can collaborate and communicate effectively within and across departments. Lead technical discussions, listen actively and have two-way non-technical discussions with design and product. Able to represent the team across disciplines.
  • Independently seek guidance, feedback, and learning opportunities from across the development organization to foster personal and professional growth. Support peers and more junior devs growth, prioritizing skill transfer.
  • Display eagerness to learn and collaborate on goal-setting. Independent in creating goals aligned with personal development and supported in aligning some goals with team goals.
  • Understand business and technical value behind roadmap projects and lead development scoping/project analysis. Can align business and technical requirements to bring proposals for projects to the team. Deliver on roadmaps effectively by communicating individual and epic-level risks and opportunities.
  • Perseverance: pursues everything with energy, drive, and a need to finish-doesn’t give up
  • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs

WHO YOU ARE:

  • Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward-and you don’t wait to be asked.
  • Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t
  • Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
  • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
  • Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
  • Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
  • Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
  • Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
  • Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUpOne Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.#LI-NS1

Hootsuite – Intermediate Software Developer, DevOps – Toronto, ON – Waterloo, ON

Company: Hootsuite

Location: Toronto, ON – Waterloo, ON

Expected salary:

Job date: Sun, 06 Apr 2025 05:41:05 GMT

Job description: We’re looking for an Intermediate Software Developer, DevOps who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite’s distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located across Canada. In this role, you will report to the Manager, DevOps.WHAT YOU’LL DO:

  • Write software – tools, libraries, automation, services
  • Design and build our infrastructure platform
  • Identify and implement new platform features
  • Research and evaluate new technologies
  • Refactor, rewrite or retire existing platform features
  • Operate our developer experience and production application environments
  • Diagnose and repair our distributed systems
  • Perform maintenance, upgrades and migrations
  • Control or eliminate repetitive tasks, alert noise, and business-as-usual work
  • Enable development teams
  • Provide executable interfaces to our infrastructure platform
  • Provide tools and best practices to support the entire software development lifecycle
  • Participate in a flexible on-call rotation
  • Communicate by writing documentation, participating in meetings, and showing off your work at demos

WHAT YOU’LL NEED:

  • A degree in Computer Science or Engineering or equivalent experience working in an SRE, DevOps or software engineering role
  • An ability to write software and working knowledge of software engineering practice
  • Experience using infrastructure-as-code tools to build and run cloud infrastructure
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Self Development: is personally committed to, and actively works to continuously improve
  • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
  • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
  • Preferred. Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring
  • Preferred. Experience with operating, building and maintaining cloud infrastructure
  • Preferred. An understanding of SaaS software development practice; Ideally you have experience working on a SaaS product

WHO YOU ARE:

  • Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward-and you don’t wait to be asked.
  • Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
  • Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
  • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
  • Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
  • Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
  • Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
  • Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
  • Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUpOne Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Email Marketing Specialist – Hootsuite – Toronto, ON – Vancouver, BC

Company: Hootsuite

Location: Toronto, ON – Vancouver, BC

Expected salary:

Job date: Fri, 21 Mar 2025 06:38:32 GMT

Job description: and flawless campaign sends) Support digital marketing initiatives focused on customer activation lifecycle stages with the…We are looking for an Email Marketing Specialist who will work cross-functionally in the execution of email programs…

Co-op/ Intern, Sales Development Representative (SDR) – Summer 2025 – Hootsuite – Toronto, ON

Company: Hootsuite

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Mar 2025 02:58:31 GMT

Job description: Title: Co-op/ Intern, Sales Development Representative (SDR) – Summer 2025Location: Toronto, ONTerm: 4 monthsStart Date: April 28, 2025Openings: 1Hootsuite works with companies around the world helping them to champion the power of human connection through social media. We’re seeking a student or intern in our Enterprise Sales Development team to help us expand Hootsuite’s and Talkwalker’s customer base. You’ll use outbound prospecting strategies to identify and target prospects, and initiate the first outreach to identify sales opportunities. Your goal is to help book meetings and fill the pipelines for the enterprise sales team.WHAT YOU’LL DO:

  • Support SDRs and Enterprise Account Executives to implement appropriate prospecting strategies.
  • Use strategies such as cold outreach techniques and technology such as Linkedin Sales Navigator and 6Sense to assist with building an enterprise sales pipeline
  • Establish contact with Enterprise prospects and qualify opportunities through calls, emails, social media, and other channels.
  • Identify and share the needs and challenges of the prospective customer
  • Determine the prospect’s interest in Hootsuite/Talkwalker’s products and services.
  • Schedule meetings for sales representatives with key contacts in prospective accounts.

WHAT YOU’LL NEED:

  • Working towards a degree in a related field (Business, Communications, etc.) or has proven related work experience
  • Self-starter who desires to learn, grow, and excel in their role and enjoys being measured by targets
  • Interest in social media, social listening and digital marketing
  • Attention to detail and ability to perform administrative tasks/update CRM; ability to strategically research and develop accounts for prospecting.
  • Comfort with, and desire to, cold calling and outreach (email, social, video, direct mail etc).
  • Excited to thrive in a dynamic environment.

WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:Step Up: Dare to go beyond the expected to achieve greatness. #StepUpOne Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Hootsuite is looking for a Co-op/Intern in the Sales Development Representative team in Toronto for the summer of 2025. The role involves using outbound prospecting strategies to identify and target prospects, initiate outreach, and book meetings for the enterprise sales team. Candidates should be self-starters interested in social media, have attention to detail, and be comfortable with cold calling and outreach. The ideal candidate is determined, curious, conscientious, humble, and aligns with Hootsuite’s guiding principles. Accommodations are available upon request for all candidates in the selection process.

Hootsuite – Co-Op/ Intern, Professional Services Knowledge Base – Summer 2025 – Toronto, ON – Vancouver, BC

Company: Hootsuite

Location: Toronto, ON – Vancouver, BC

Expected salary:

Job date: Fri, 07 Mar 2025 05:52:27 GMT

Job description: Job Title: Co-Op/ Intern, Professional Services Knowledge Base (Summer 2025)Location: Remote, Canada (Alberta, B.C. and Ontario)Term: 4 monthsStart Date: April 28, 2025Openings: 1We’re looking for a self-driven student or intern seeking a new opportunity with a high profile tech company. You’ll be working with a global Professional Services team to write, update and further organize internal knowledge base articles and deployment guides to categorize and document our workflows and processes, ensuring that Professional Services team members can easily access the information they need to provide the best and most efficient customer experience.WHAT YOU’LL DO:

  • Organize our current knowledge base resources and deployment guides to ensure:
  • Create new content or update existing content based on incoming requests from Professional Services leaders
  • Contribute to an audit of our Knowledge Base by:
  • Collaborate with Professional Services associates and leaders to improve the usability of our knowledge base through article structure improvements, content updates, and searchability improvements

WHAT YOU’LL NEED:

  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external
  • Perseverance: pursues everything with energy, drive, and a need to finish-doesn’t give up
  • Commitment to Results: Consistently achieves results, demonstrating high performance.
  • Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:Step Up: Dare to go beyond the expected to achieve greatness. #StepUpOne Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesWe are an equal opportunity employer and welcome applications from all qualified candidates. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Co-op/Intern, Copywriting – Summer 2025 – Hootsuite – Vancouver, BC

Company: Hootsuite

Location: Vancouver, BC

Expected salary:

Job date: Wed, 05 Mar 2025 05:06:58 GMT

Job description: : Working towards a degree or diploma in a related field (e.g., Marketing, Communications, Digital Marketing, Journalism… engaging copy for various marketing materials, including social posts, website content, infosheets, email campaigns…

Hootsuite – Co-op/ Intern, Information Security – Summer 2025 – Toronto, ON – Ottawa, ON

Company: Hootsuite

Location: Toronto, ON – Ottawa, ON

Expected salary:

Job date: Wed, 05 Mar 2025 06:48:54 GMT

Job description: Title: Co-Op/ Intern, Information Security – Summer 2025Location: Remote – Canada (BC, Alberta, & Ontario)Term: 4 monthsStart Date: April 28, 2025Openings: 1We’re looking for an Information Security Co-op/ Intern to assist the team in securing our product, services and IT infrastructure. You’ll work to implement processes and technologies that will help protect the confidentiality, integrity, and availability of our product.WHAT YOU’LL DO:

  • Support the team in the day-to-day security operations monitoring and response for corporate and customer facing systems
  • Support the vulnerability management, by understanding the application security program at Hootsuite, and identifying the processes improvements
  • Assist in analyzing, escalating, and responding to alerts that originate from our MSSP and other security tools such as SIEM, IDS, Anti-Virus, EDR, WAF, and DLP
  • Perform other related duties as assigned

WHAT YOU’LL NEED:

  • Working towards a degree in a related field (Computer Science, Computer Engineering, etc.) or some proven related work experience
  • Knowledge of the cloud technology (AWS knowledge preferred), Agile and development/operation practices (e.g., DevOps)
  • Knowledge of common critical network protocols and layer 7 technologies such as SMTP, HTTP, HTTP/S, SSL/TLS, DNS, FTP, SSH, and others
  • Knowledge on web and mobile application security vulnerabilities, such as OWASP Top 10 list of vulnerabilities
  • Knowledge on performing application security scans and penetration testing both manually and using automated tools
  • Knowledge of the information security compliance certifications, such as FedRAMP, ISO27001 and SOC2
  • Fundamental understanding of Mac OS, Windows, and Linux operating systems
  • Accountability: holds self and others accountable to meet commitments
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problem

WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:Step Up: Dare to go beyond the expected to achieve greatness. #StepUpOne Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.