Royal Bank of Canada – Senior Major Incident Manager – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Thu, 26 Jun 2025 04:44:22 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?The role for the Senior Major Incident Manager is to manage restoration of compromised IT systems working with RBC support teams and businesses. Directing Subject Matter Experts (SME) in triage, stabilization, thereby returning IT systems to a functional state until a permanent solution can be implemented.What will you do?The successful candidate is responsible for providing effective support across TI, T&O and U.S. RBC lines of business. They will have experience in remote operations and demonstrated ability to work in a high performing team, perform troubleshooting and incident response, communicate with Subject Matter Experts (SME) technicians and track incidents through to resolution. Providing stakeholder communications and executing the Enterprise Major Incident Management Process.While responding to incidents, the Major Incident Manager must carefully track and document all issues and resolutions in detail. Provide clear communication to senior executives.MIM maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.Major incidents are managed like our P1 or P2 incidents with a few nuances and adjusted administration. When a P3E incident managed by a Major Incident Manager is complete the P3E Problem Management Process is started and executed by an assigned Major Incident Manager.What do you need to succeed?Must-haveBroad understanding of major elements of technology to facilitate discussions with business and enable effective communication with subject matter expertKnowledge of Operating Systems (Windows/Unix/AIX/Linux)Knowledge of Networking processes and methodologiesKnowledge of Mainframe, Tandem and iSeries TechnologiesKnowledge of Cloud EnvironmentsITIL v4: Foundations, Operational Support & AnalysisAble to work effectively under pressure with multiple priorities. Ability to work in Standardized environment.Ability to work in shiftsExcellent telephone etiquette and verbal communication skills when speaking to others which demonstrates an organized and serious atmosphere., clam under pressure and emotional intelligenceStrong influence and negotiation skills is essential; Demonstrated leadership abilityAbility to establish trust through building relationships and demonstration of capabilities.Previous communication experience with an emphasis on dispatching assignments and information. This involves clearly communicating critical information to subject matter experts in different areas of IT, while following established protocols and notifying management and stakeholders.Broad understanding of major elements of technology to facilitate discussions with business and enable effective communication with subject matter experts.Strong Banking Domain knowledgeAbility to make independent decisions and adapt responsibility.Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision.Experience with documentation & control systems: SharePoint, Servicenow, Moogsoft, Dynatrace, SAP, etc.Knowledge and execution of Problem Management using SRE methodology and practices.Ability to work in shifts; Motivated self-starter with ability to be flexible.Nice-to-haveUniversity or College Degree in Computer Science or a related field or Equivalent years of experience as an IT AnalystCisco Certified Network Associate (CCNA) and/or Microsoft Certified Solutions Expert (MCSE)Strong ability to diagnose server or network alerts, events or issues.Experience with Disaster Recovery plans and related technologies.Server hardware experience with Cisco UCS, HP, and Dell blade systemsExperience creating, editing and documenting Standard Operating Procedures (SOPS).Knowledge of Lean Six-SigmaSRE Foundations CertificateKnowledge of IT standards, Methodologies, SOX and audit requirementsWHAT’S IN FOR YOU?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work.#LI-POST
#TECHPJJob Skills Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Service Request ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-06-24Application Deadline: 2025-07-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Yelp – Software Engineer – Security (Incident Detection and Response) (Remote- Canada) – Toronto, ON

Company: Yelp

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Jun 2025 05:52:11 GMT

Job description: SummaryYelp engineering culture is driven by our : we’re a cooperative team that values individual authenticity and encourages creative solutions to problems. All new engineers deploy working code their first week, and we strive to broaden individual impact with support from managers, mentors, and teams. At the end of the day, we’re all about helping our users, growing as engineers, and having fun in a collaborative environment.The Security Incident Detection and Response Team at Yelp is responsible for leading and managing all security incident response activities, actively managing and increasing detection precision, and providing advanced systems and tooling. This team is critical to improving Yelp’s detection and response capabilities and ensuring the continued security and integrity of our data and systems.We’re looking for a Security Software Engineer to join our Incident Detection and Response team and contribute to our efforts of ensuring that Yelp’s cloud and corporate infrastructure, network, endpoints, and applications remain safe.This opportunity is fully remote and does not require you to be located in any particular area in Canada. We welcome applicants from throughout Canada. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.What you’ll do:

  • Participate in incident response as an incident commander, investigator, and/or coordinator throughout the lifecycle of a security incident.
  • Develop automated tooling to recognize attacker TTPs (Tools, Tactics and Procedures) and IoCs (Indicators of Compromise).
  • Design, develop, maintain, and operationalize monitoring, correlation, and alerting capabilities for Yelp’s corporate network, infrastructure, and applications to detect suspicious or anomalous behavior.
  • Improve and enhance vulnerability detection and response capabilities.
  • Help define policies and security best practices for IT, infrastructure, and other internal organizations and third-party integrations.
  • Assist in performing threat modeling across business applications and infrastructure integrations.
  • Exhibit the strong communication ability needed to enforce rigorous security standards, while always playing well with others and partnering with diverse stakeholders to advance Yelp’s goals.

What it takes to succeed:

  • Significant professional experience working to secure consumer websites, mobile applications, and/or large corporate IT infrastructure.
  • Proficiency in malware analysis, network flow analysis, digital forensics, SOAR and SIEM platforms.
  • Experience with modern threat intel (TIP) platforms.
  • Experience in threat modeling, threat hunting, and/or vulnerability management.
  • Software development experience in Python, JavaScript, Objective-C, or similar.
  • Experience building custom tools and solutions to help mature monitoring, detection, and response capabilities, including automating manual processes.
  • Passion for ensuring secure design review and educating others in security best practices.

What you’ll get:

  • Compensation range is $101,000-237,000 annually. Depending on your role and level, you may also be offered a bonus, restricted stock units, and benefits.
  • This opportunity has the option to be fully remote in all locations across Canada.
  • You can find more information about Yelp’s five star benefits

!ClosingAt Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, disability, or any other protected status.We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 1-415-969-8488.Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.#LI-Remote

Royal Bank of Canada – Major Incident Manager – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Sun, 04 May 2025 07:13:32 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?The role for the Senior Major Incident Manager is to manage restoration of compromised IT systems working with RBC support teams and businesses. Directing Subject Matter Experts (SME) in triage, stabilization, thereby returning IT systems to a functional state until a permanent solution can be implemented.What will you do?The successful candidate is responsible for providing effective support across TI, T&O and U.S. RBC lines of business. They will have experience in remote operations and demonstrated ability to work in a high performing team, perform troubleshooting and incident response, communicate with Subject Matter Experts (SME) technicians and track incidents through to resolution. Providing stakeholder communications and executing the Enterprise Major Incident Management Process.While responding to incidents, the Major Incident Manager must carefully track and document all issues and resolutions in detail. Provide clear communication to senior executives.MIM maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.Major incidents are managed like our P1 or P2 incidents with a few nuances and adjusted administration. When a P3E incident managed by a Major Incident Manager is complete the P3E Problem Management Process is started and executed by an assigned Major Incident Manager.What do you need to succeed?Must-haveBroad understanding of major elements of technology to facilitate discussions with business and enable effective communication with subject matter experts.Knowledge of Networking processes and methodologiesKnowledge of Operating Systems (Windows/Unix/AIX/Linux)Knowledge of Mainframe, Tandem and iSeries TechnologiesKnowledge of Cloud EnvironmentsITIL v4: Foundations, Operational Support & AnalysisAble to work effectively under pressure with multiple priorities. Ability to work in Standardized environment.Ability to work in shiftsExcellent telephone etiquette and verbal communication skills when speaking to others which demonstrates an organized and serious atmosphere., clam under pressure and emotional intelligenceStrong influence and negotiation skills is essential; Demonstrated leadership abilityAbility to establish trust through building relationships and demonstration of capabilities.Previous communication experience with an emphasis on dispatching assignments and information. This involves clearly communicating critical information to subject matter experts in different areas of IT, while following established protocols and notifying management and stakeholders.Broad understanding of major elements of technology to facilitate discussions with business and enable effective communication with subject matter experts.Strong Banking Domain knowledgeAbility to make independent decisions and adapt responsibility.Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision.Experience with documentation & control systems: SharePoint, Servicenow, Moogsoft, Dynatrace, SAP, etc.Knowledge and execution of Problem Management using SRE methodology and practices.Ability to work in shifts; Motivated self-starter with ability to be flexible.Nice-to-haveUniversity or College Degree in Computer Science or a related field or Equivalent years of experience as an IT AnalystCisco Certified Network Associate (CCNA) and/or Microsoft Certified Solutions Expert (MCSE)Strong ability to diagnose server or network alerts, events or issues.Experience with Disaster Recovery plans and related technologies.Server hardware experience with Cisco UCS, HP, and Dell blade systemsExperience creating, editing and documenting Standard Operating Procedures (SOPS).Knowledge of Lean Six-SigmaSRE Foundations CertificateKnowledge of IT standards, Methodologies, SOX and audit requirementsWHAT’S IN FOR YOU?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work.#LI-POST
#LI-Hybrid
#TECHPJJob Skills Business Continuity and Disaster Recovery (BCDR), Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, ITIL Fundamentals, ITIL Incident Management, ITIL Practices, ITIL Version 3, IT Systems Management, Long Term Planning, Service Request ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-05-02Application Deadline: 2025-06-09Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Senior Major Incident Manager – Cognizant – Vancouver, BC

Company: Cognizant

Location: Vancouver, BC

Job description: We are seeking a Senior Major Incident Manager to join our diverse team! The ideal candidate will have experience… date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured…
The company is looking for a Senior Major Incident Manager to join their team. The ideal candidate should have experience in managing major incidents. The posting date may change based on project needs and client requirements.
Title: Administrative Assistant

Location: Toronto, ON

Job Type: Full-Time

Salary: $45,000 – $50,000 per year

Job Description:

Our company is seeking an organized and detail-oriented Administrative Assistant to join our team in Toronto. The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office. Duties will include answering and directing phone calls, organizing and maintaining files, scheduling appointments, and assisting with various administrative tasks as needed.

Responsibilities:
– Answer and direct phone calls
– Organize and schedule appointments
– Plan meetings and take detailed minutes
– Write and distribute email, correspondence memos, letters, faxes, and forms
– Assist in the preparation of regularly scheduled reports
– Develop and maintain a filing system
– Update and maintain office policies and procedures
– Order office supplies and research new deals and suppliers
– Maintain contact lists
– Book travel arrangements
– Submit and reconcile expense reports
– Provide general support to visitors

Qualifications:
– Proven experience as an administrative assistant or office admin assistant
– Knowledge of office management systems and procedures
– Excellent time management skills and ability to multi-task and prioritize work
– Attention to detail and problem-solving skills
– Excellent written and verbal communication skills
– Strong organizational and planning skills
– Proficient in MS Office
– High School diploma or equivalent; college degree preferred

If you are a motivated individual with a strong work ethic and a commitment to excellence, we would love to hear from you. Please submit your resume and cover letter for consideration.

Expected salary: $90000 per year

Job date: Thu, 23 Jan 2025 23:44:37 GMT

Manager, Security Incident Response – Canada Life – Toronto, ON

Company: Canada Life

Location: Toronto, ON

Expected salary: $84900 – 141400 per year

Job date: Wed, 22 Jan 2025 06:58:54 GMT

Job description: Permanent Full Time – We are seeking an experienced Security Incident Response Manager to lead and manage… and Event Management) tools, EDR/XDR platforms, and forensic tools. Strong project management skills and the ability to manage…

Sr. Incident Manager – Broadridge Financial Solutions – Vancouver, BC

Company: Broadridge Financial Solutions

Location: Vancouver, BC

Job description: is growing! We are seeking an experienced Senior Incident Manager to join our Global Broadridge incident management team… across all functions. Excellent project management skills, including demonstrated ability to lead projects across teams where influencing…
A company is looking for a Senior Incident Manager to join their incident management team. The ideal candidate should have strong project management skills and be able to lead projects across different teams.
Job Description

Position: Senior Software Engineer

Location: Vancouver, BC

Salary: $90,000 to $110,000 annually

Our client, a leading tech company in Vancouver, is seeking a Senior Software Engineer to join their dynamic team. The successful candidate will be responsible for designing, developing, and maintaining high-quality software solutions.

Responsibilities:
– Collaborate with cross-functional teams to define, design, and ship new features
– Develop and maintain software applications
– Perform code reviews and provide technical leadership
– Continuously improve software development processes
– Troubleshoot and resolve technical issues

Requirements:
– Bachelor’s degree in Computer Science or related field
– 5+ years of experience in software development
– Proficiency in Java, C++, or Python
– Strong problem-solving skills
– Excellent communication and teamwork skills

If you are a talented software engineer looking to take your career to the next level, apply now!

Expected salary: $100000 – 125000 per year

Job date: Thu, 09 Jan 2025 04:27:07 GMT

BMO Financial Group – Incident Management Analyst – Toronto, ON

Company: BMO Financial Group

Location: Toronto, ON

Expected salary:

Job date: Sat, 07 Dec 2024 01:05:51 GMT

Job description: Application Deadline: 12/30/2024Address: 100 King Street WestJob Family Group: TechnologyPosition OverviewAs a Cyber Security Incident Management Analyst, you will play a crucial role in supporting Bank of Montreal’s efforts to identify, manage, and resolve cyber security incidents. Your primary responsibilities will include ensuring the quality and accuracy of incident documentation, collaborating with cross-functional teams, conducting root cause analysis, and assisting in the continuous improvement of cyber security incident management processes.You will work under the guidance of Incident Managers and other cyber security leaders to develop your skills in cyber security incident response, process optimization, and problem management. This role will help the bank to facilitate and manage potential or real attacks/breaches and provide operational support utilizing existing escalation procedures. As part of the Financial Crimes Unit (FCU) and the combined cyber, fraud, physical security, and crisis management teams, you will help strengthen our security capabilities to protect bank and customer data across these domains. This is an exciting opportunity for someone looking to start their career in cyber security in a large enterprise with an emphasis on improving quality and operational effectiveness.Key ResponsibilitiesIncident Management SupportAssist in the triage and classification of cyber security incidents as they are reported.Help monitor incident timelines to ensure compliance with response and resolution objectives which may require on-call support during major incidents or security events.Support the documentation of incidents, ensuring details are accurate, complete, and in accordance with incident management protocols.Quality Assurance & CompliancePerform quality checks on incident records and documentation, ensuring consistency and adherence to internal standards and regulatory requirements.Validate that incident handling procedures are followed correctly, and raise flags for any deviations or improvements needed.Assist with auditing incident reports, identifying gaps or areas for process improvements.Problem Management & Process ImprovementAnalyze recurring incidents to identify causes, suggest solutions, and support root cause analysis and post-mortem documentation.Collaborate with teams to enhance incident response processes and develop playbooks, guidelines, and SOPs.Track problem management activities, implement corrective actions, and improve incident handling effectiveness.Reporting & MetricsAssist in the creation of incident reports and dashboards to track performance, trends, and metrics associated with incidents and problem management.Provide data-driven insights to leadership for continuous improvement initiatives.Collaboration & CommunicationWork with IT, Security Operations, Crisis Management, and other relevant departments to ensure seamless communication and coordination during incidents.Assist with incident response meetings, ensure the right stakeholders are involved, and that action items are tracked and completed in a timely manner.QualificationsExperience and SkillsTypically, between 1-3 years of experience in cyber security, IT operations, or a related field. Internship or academic projects in cyber security or incident response are a plus.Bachelor’s degree in Information Security, Computer Science, IT, or a related field, or equivalent work experience.Information Security certifications from a well-recognized institution (e.g. (ISC)2, ISACA, SANS).Basic understanding of cyber security principles, incident management, and problem management frameworks (e.g., ITIL).Familiarity with common incident management tools and platforms such as ServiceNow, Jira, or similar.Understanding and problem-solving ability of Information Security issues across the bank and a knowledge of defense in depth and zero trust models.Strong attention to detail and commitment to accuracy, particularly when documenting incidents.Analytical thinking with the ability to identify patterns and root causes in incidents.Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with various technical and non-technical audiences.Ability to work independently and as part of a team in a fast-paced, high-pressure environment.Desired Skills (Not Required but a Plus)Certification such as CompTIA Security+, CompTIA CySA+, GCIH, or ITIL Foundation is advantageous.Familiarity with EDR technologies such as CrowdStrike, Defender for Enterprise, or Carbon Black.Experience working on SIEM tools such as Splunk, Sentinel, or QRadar.Knowledge of cloud security, network security, and endpoint security.Salary:Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:We’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Twilio – Senior Engineer, Security Incident Response – Ontario

Company: Twilio

Location: Ontario

Expected salary:

Job date: Wed, 27 Nov 2024 08:01:10 GMT

Job description: See yourself at TwilioJoin the team as our next Senior Security Engineer, Incident Response on Twilio’s Security Incident Response Team (SIRT).Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.About the jobThe Security Incident Response Engineer will be responsible for responding to all security events and incidents across Twilio’s global infrastructure, services and applications. The Security Incident Response Team (SIRT) supports Twilio’s mission of security and reliability by working across the organization to lead the response to security events and incidents across Twilio by effectively conducting triage, containment, remediation and driving post-incident betterments.ResponsibilitiesIn this role, you’ll:

  • Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
  • Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
  • Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
  • Support large projects end-to-end that will improve Twilio’s Threat Detection and Response (TDR) capabilities and initiatives.
  • Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams
  • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
  • Understand security vulnerabilities, attacker exploit techniques, and methods for their remediation.
  • Execute on the vision and develop creative innovative approaches to accelerate threat response and remediation of security incidents.

QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • 5+ years of experience in Cybersecurity with a focus on incident response, digital forensics, security engineering, and/or intrusion detection.
  • Experience with log analysis and forensic tools.
  • Experience with AWS, GCP or other public cloud infrastructure platforms.
  • Experience with REST API, container and serverless security.
  • Expertise in solving complex production security issues.
  • Experience with Sumo Logic & Bigquery.
  • Experience with automation.
  • Communicate clearly and concisely, orally and in writing.
  • Desire to collaborate across teams on best practices to build, test and operate security incident response capabilities at scale.
  • Schedule: ability to work ‘non-standard’ hours, to overlap as needed with colleagues and stakeholders in other global locations, and with the potential for future on-call rotation, including weekend and holiday hours.

Desired:

  • Experience leveraging automation to improve operational security metrics and dashboards by identifying security response gaps in systems, services and processes and propose and deliver solutions to close security monitoring gaps.
  • You are proficient in cloud technologies and are hands-on in at least one cloud platform: GCP, AWS, or Azure. You are able to both design and develop cloud-based automated security response playbooks and operate them in an automated fashion.
  • Experience with SaaS application and security vulnerabilities.

LocationThis role will be remote and based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn’t what you’re looking for, .The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Applications for this role are intended to be accepted until 12/25/2024 but may change based on business needs.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .