Scotiabank – Net Developer with Capital Markets – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:44:39 GMT

Job description: Requisition ID: 213231Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the overall success of the Confirmation Operations Technology within GCM Engineering ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Contribute to the operational effectiveness and productivity of the Global Wholesale Operations units by conceptualizing, evaluating, recommending, and implementing new systems, equipment and procedures identified via user requirements, documentation/reviews and input received from Global Wholesale Operations staff and clients.
  • This includes analyzing the impact new systems will have on the various departments, liaising with users, developing non-standard procedures wherever necessary to adapt new systems and completion of other duties as assigned.
  • Administer and document internally and externally system initiated projects and SSRs, Problem Logs, Emergency Change Requests, Project Work Orders, WMSD Intake requests and general system changes including documentation of user requirements, review of design documents, monitoring of schedules and costs and procedural documentation. This includes providing specialized, departmental training relative to new systems/industry changes and for planning, designing and implementing training programs to meet those needs.
  • Manage multiple small system projects and assist in large system initiatives/enhancements concurrently, preparing technical specifications, code documentation, project planning, developing code and test cases for DEV and IST testing using prescribed tools/formats (e.g. XRay), conversion and implementation strategies, developing detailed project plans, preparing procedural documentation, securing consensus and co-operation from users and senior management. Maintain timely and meaningful status update in department management tools and project / information portals (e.g. Service Now, CAPPM, Sharepoint, JIRA, Confluence).
  • Provide development and support of applications to various business lines using C# .NET and related technologies. In addition to technical analysis, the incumbent will also use analytical and problem solving where necessary to ensure proper operations of applications.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Skills and Experience

  • 5+ years technical work experience (C#, .NET, IIS, SQL, PowerShell, Windows Server, Dev-Ops)
  • 5+ years’ experience designing patterns and Object Orient Design concepts.
  • Solid understanding of SQL programing preferably with MSSQL experience (minimum 5 years’ experience)
  • Recent Experience in utilizing Source Control & Build Tools, like Azure DevOps, GIT etc.
  • Expert in SQL scripting
  • MS Visual Studio
  • Streaming Architecture knowledge and awareness of related publishing tools (Kafka, Elasticsearch)

Functional Skills

  • Core technical analysis skills (problem analysis, Agile and waterfall functional specs, traceability matrix, technical documentation, etc.)
  • Core project delivery skills.
  • Strong investigative, analytical, and problem-solving ability to recommend solutions in the absence of established precedents.
  • Strong Customer focused and Results focused attitude
  • Able to multi-task and to adjust and adapt to changing priorities and tight deadlines.

Preferred experience

  • 3 years of financial services industry experience, especially capital markets supporting Operations functions (confirmations, settlements, funding, reconciliations, asset servicing, collateral management or other).
  • Good understanding of the principles of project management and Bank’s Enterprise Delivery Framework (EDF)

What’s in it for you?

  • Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations – We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Remote-friendly work environment will provide you with the flexibility to perform at your best.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank – Net Developer with Capital Markets – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:17:43 GMT

Job description: Requisition ID: 213231Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the overall success of the Confirmation Operations Technology within GCM Engineering ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Contribute to the operational effectiveness and productivity of the Global Wholesale Operations units by conceptualizing, evaluating, recommending, and implementing new systems, equipment and procedures identified via user requirements, documentation/reviews and input received from Global Wholesale Operations staff and clients.
  • This includes analyzing the impact new systems will have on the various departments, liaising with users, developing non-standard procedures wherever necessary to adapt new systems and completion of other duties as assigned.
  • Administer and document internally and externally system initiated projects and SSRs, Problem Logs, Emergency Change Requests, Project Work Orders, WMSD Intake requests and general system changes including documentation of user requirements, review of design documents, monitoring of schedules and costs and procedural documentation. This includes providing specialized, departmental training relative to new systems/industry changes and for planning, designing and implementing training programs to meet those needs.
  • Manage multiple small system projects and assist in large system initiatives/enhancements concurrently, preparing technical specifications, code documentation, project planning, developing code and test cases for DEV and IST testing using prescribed tools/formats (e.g. XRay), conversion and implementation strategies, developing detailed project plans, preparing procedural documentation, securing consensus and co-operation from users and senior management. Maintain timely and meaningful status update in department management tools and project / information portals (e.g. Service Now, CAPPM, Sharepoint, JIRA, Confluence).
  • Provide development and support of applications to various business lines using C# .NET and related technologies. In addition to technical analysis, the incumbent will also use analytical and problem solving where necessary to ensure proper operations of applications.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Skills and Experience

  • 5+ years technical work experience (C#, .NET, IIS, SQL, PowerShell, Windows Server, Dev-Ops)
  • 5+ years’ experience designing patterns and Object Orient Design concepts.
  • Solid understanding of SQL programing preferably with MSSQL experience (minimum 5 years’ experience)
  • Recent Experience in utilizing Source Control & Build Tools, like Azure DevOps, GIT etc.
  • Expert in SQL scripting
  • MS Visual Studio
  • Streaming Architecture knowledge and awareness of related publishing tools (Kafka, Elasticsearch)

Functional Skills

  • Core technical analysis skills (problem analysis, Agile and waterfall functional specs, traceability matrix, technical documentation, etc.)
  • Core project delivery skills.
  • Strong investigative, analytical, and problem-solving ability to recommend solutions in the absence of established precedents.
  • Strong Customer focused and Results focused attitude
  • Able to multi-task and to adjust and adapt to changing priorities and tight deadlines.

Preferred experience

  • 3 years of financial services industry experience, especially capital markets supporting Operations functions (confirmations, settlements, funding, reconciliations, asset servicing, collateral management or other).
  • Good understanding of the principles of project management and Bank’s Enterprise Delivery Framework (EDF)

What’s in it for you?

  • Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations – We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Remote-friendly work environment will provide you with the flexibility to perform at your best.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Capital Markets Internship – Summer 2025 – Intracorp Projects Ltd. – Vancouver, BC

Company: Intracorp Projects Ltd.

Location: Vancouver, BC

Expected salary: $45000 – 50000 per year

Job date: Wed, 18 Dec 2024 08:30:41 GMT

Job description: , and coordinate communication with other Intracorp teams, banks and equity partners Prepare materials for prospecting and marketing… and in-house expertise in acquisitions, design, city approvals, debt and equity financing, construction, marketing, and sales…

Manulife – Sustainable Investing Co-op/Intern, Private Markets – Summer 2025 – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Dec 2024 01:05:38 GMT

Job description: Manulife Investment Management is seeking a summer co-op/intern to join its Private Markets Sustainable Investing team. This role supports the integration of environmental, social, and governance (ESG) analysis across various private market asset classes such as real estate, timberland, agriculture, infrastructure, and private equity & credit. The position involves collaborating with a 14-person Sustainable Investing team and remotely working under the Manager of Sustainability, Timberland, to help create long-term value for clients and stakeholders by focusing on sustainability beyond financial metrics.Position Responsibilities:Supporting climate action research by gathering, analyzing, and synthesizing data relevant to climate-related risks and opportunities (20%).Conducting analysis, research, and developing tools for social/people considerations, with a focus on human rights and inequalities (20%).Working extensively with biodiversity data platforms, understanding and analyzing biodiversity trends and their impact on real assets, and showcasing interesting findings to inform our sustainable investment strategies (60%).Required Qualifications:Currently pursuing an undergraduate or graduate program with an environmental focus (e.g., environmental studies, sustainability, conservation biology) preferred.Interest in sustainability, with familiarity in sustainable investment, ESG, and biodiversity preferred.Strong analytical skills with the ability to review and summarize large amounts of information.Experience with GIS platforms, SharePoint, and Microsoft Office Suite (Word, Excel, PowerPoint).Results-oriented with excellent organizational and communication skills.Application Instructions:Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one PDF file.Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working ArrangementHybridSalary & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Capital Markets Internship – Intracorp Projects Ltd. – Vancouver, BC

Company: Intracorp Projects Ltd.

Location: Vancouver, BC

Expected salary: $40000 – 50000 per year

Job date: Wed, 18 Dec 2024 00:45:52 GMT

Job description: communication with other Intracorp teams, banks and equity partners Prepare materials for prospecting and marketing efforts Assist… expertise in acquisitions, design, city approvals, debt and equity financing, construction, marketing, and sales. We strive…

Representative, Marketing (Special Markets and Affinity) – Universal Parks & Resorts – Orlando, FL

Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Sat, 14 Dec 2024 23:09:55 GMT

Job description: The Affinity Programs Manager will play a key role in managing special markets and affinity programs for a destination marketing organization. They will work closely with cross-divisional resources to ensure alignment of marketing efforts and serve as a trusted partner between various departments. The manager will be responsible for building and maintaining relationships with affinity groups, developing targeted marketing strategies, and collaborating with senior leadership to drive the success of these programs. This position requires a strong understanding of marketing principles, excellent communication skills, and the ability to work effectively across departments to achieve common goals.

CPP Investments – Senior Engineer, Murex & Total Fund Management Financing, Public Markets Technology – Toronto, ON

Company: CPP Investments

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 08:38:39 GMT

Job description: Company DescriptionMake an impact at a global and dynamic investment organizationWhen you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, São Paulo and Sydney.CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

  • Diverse and inspiring colleagues and approachable leaders
  • Stimulating work in a fast-paced, intellectually challenging environment
  • Accelerated exposure and responsibility
  • Global career development opportunities
  • Being motivated every day by CPP Investments’ important social purpose and unshakable principles
  • A flexible/hybrid work environment combining in office collaboration and remote working
  • A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here’s an opportunity for you to invest your career at CPP Investments.Job DescriptionYou will work as a Senior Engineer in Public Markets Technology, partnering with CPP Investments’ traders, investment professionals and operations staff to design and implement solutions enabling trading and post trade activities. You will be responsible for hands on development and maintenance of solutions covering a number asset classes including equities, fixed income, derivatives, OTC and FX.Through close partnership with investment professionals and operations, you will see firsthand how your software is impacting trade activities and delivering long-term value to the CPP Fund for the benefit of 20 million CPP contributors and beneficiaries.The Opportunity:

  • Work in collaboration with CPP Investments’ Investment professionals, operations and technology teams to design and build solutions enabling trade activities across a number of asset classes including equities, and equity swaps.
  • Collaborate with team members to conceptualize, design and develop new software applications in Python, Angular and Java. Applications may be server-side enterprise solutions, GUI, data-driven reporting solutions, or highly customized solutions developed for the specific needs of a business partner.
  • Maintain and improve existing applications to support the PM functions of Active Equities.
  • Effectively unit test and perform integration testing on software components.
  • Prepare and document design and program specifications.
  • Manage timelines/deliverables towards the successful delivery of projects.
  • Develop the right IT behaviors to enable building scalable solutions within predictable time frames.
  • Provide knowledge transfer to team members and support staff through application demos, walkthroughs, and documentation.
  • Provide responsive business assistance while adhering to processes required for quality enterprise-level software development and support.
  • Other duties as assigned.

QualificationsIf you possess the following, we’d like to hear from you:

  • University degree in Engineering or Computer Science preferred.
  • Strong interest in capital markets and eagerness to contribute to the systems that support portfolio management activities.
  • Knowledge of software development best practices and patterns.
  • Experience in Java, SQL and passion to keep up-to-date in technology.
  • Experience in Python and Angular is a bonus.
  • Experience working with Cloud technologies (AWS preferred).
  • Passion to expand your domain knowledge both on the job and through continued education.
  • Commitment to CPP investments’ guiding principles of integrity, partnership and high performance.

Additional InformationVisit our or Follow us on LinkedIn. #LI-KE1At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.Our Commitment to Inclusion and Diversity:In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.Disclaimer:CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Senior Manager, Capital Markets Controllership Business Initiatives & Analytics – CIBC – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Thu, 12 Dec 2024 02:55:16 GMT

Job description: Controllership, the Senior Manager in the Business Initiatives & Analytics (BIA) team is accountable for providing in-depth advice… product system mapping. Project management – You have highly developed organization and prioritization skills in order…

Bilingual Customer Experience & Go-To-Market Lead, Asian Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Dec 2024 07:47:32 GMT

Job description: We are seeking a dynamic Go-to-Market (GTM)-focused Customer Experience (CX) Lead for Asian markets to join our Digital Performance & Customer Experience team. In this role, you will execute CX strategies across business lines, advancing market entry and expansion strategies in Asian markets through the GTM operating model. You will serve as the CX lead in a GTM agile squad composed of Sales, Marketing, and Product professionals, delivering scalable and sustainable growth outcomes.Reporting to the Director, CX & GTM Strategy, the ideal candidate is customer-focused, agile, and experienced in developing CX strategies for financial services in Asian markets.Position Responsibilities:Participate in setting the groundwork for entry into the Asian markets, developing processes, resources, and best practices.Analyze Asian segment customer insights and competitor trends to identify emerging opportunities and risks, shaping CX improvements.Develop and maintain detailed CX roadmaps and journey maps to enhance customer experiences across the board.Collaborate with Sales, Marketing, and Product teams to shape the GTM strategy and operating model for Asian markets.Ensure smooth execution of GTM plans by managing communication, delivery, resolving issues, and guiding change management efforts.Monitor the impact of GTM activities on customer adoption, sales, and retention, refining strategies based on performance insights.Required Qualifications:Bilingualism in Mandarin required5+ years of experience in CX, GTM enablement, or project management within financial services or a related sectorPost-secondary education requiredStrong knowledge of agile B2B project management and experience applying agile principles to CX improvements.Familiarity with banking products (e.g., residential lending, specialized lending, retail products) and Asian market segment.Experience with independent financial advisors or the broker channel.Preferred Qualifications:Strong data interpretation skills with the ability to make data-driven decisions.Ability to lead teams, manage stakeholders, and drive execution in a matrix environment with strong communication skills to convey ideas to both technical and non-technical stakeholders.Proven ability to analyze and forecast revenue impact, with a strong focus on implementing strategies that achieve measurable growth and maximize profitability.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $84,375.00 CAD – $151,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Summarize this content We are seeking a dynamic Go-to-Market (GTM)-focused Customer Experience (CX) Lead for Asian markets to join our Digital Performance & Customer Experience team. In this role, you will execute CX strategies across business lines, advancing market entry and expansion strategies in Asian markets through the GTM operating model. You will serve as the CX lead in a GTM agile squad composed of Sales, Marketing, and Product professionals, delivering scalable and sustainable growth outcomes.Reporting to the Director, CX & GTM Strategy, the ideal candidate is customer-focused, agile, and experienced in developing CX strategies for financial services in Asian markets.Position Responsibilities:Participate in setting the groundwork for entry into the Asian markets, developing processes, resources, and best practices.Analyze Asian segment customer insights and competitor trends to identify emerging opportunities and risks, shaping CX improvements.Develop and maintain detailed CX roadmaps and journey maps to enhance customer experiences across the board.Collaborate with Sales, Marketing, and Product teams to shape the GTM strategy and operating model for Asian markets.Ensure smooth execution of GTM plans by managing communication, delivery, resolving issues, and guiding change management efforts.Monitor the impact of GTM activities on customer adoption, sales, and retention, refining strategies based on performance insights.Required Qualifications:Bilingualism in Mandarin required5+ years of experience in CX, GTM enablement, or project management within financial services or a related sectorPost-secondary education requiredStrong knowledge of agile B2B project management and experience applying agile principles to CX improvements.Familiarity with banking products (e.g., residential lending, specialized lending, retail products) and Asian market segment.Experience with independent financial advisors or the broker channel.Preferred Qualifications:Strong data interpretation skills with the ability to make data-driven decisions.Ability to lead teams, manage stakeholders, and drive execution in a matrix environment with strong communication skills to convey ideas to both technical and non-technical stakeholders.Proven ability to analyze and forecast revenue impact, with a strong focus on implementing strategies that achieve measurable growth and maximize profitability.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $84,375.00 CAD – $151,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Associate Marketing Manager, Retention/Expansion Affinity Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sat, 07 Dec 2024 23:10:04 GMT

Job description: At Manulife, our Affinity Marketing Team is committed to driving growth through strategic customer retention and expansion initiatives. We are seeking a talented Marketing Manager to lead our efforts in retaining existing clients and expanding their engagement with our products and services.Key Responsibilities:Develop and oversee comprehensive marketing strategies aimed at customer retention and expansion.Lead the planning and execution of multi-channel marketing campaigns, including digital, print, direct mail, and events.Analyze campaign performance data and market trends to inform strategy adjustments and improve ROI.Informally mentor marketing specialists, providing guidance and support in their professional development.Collaborate with product, distribution, and customer service teams to ensure a cohesive approach to customer retention and expansion.Oversee the creation and distribution of engaging content and marketing materials.Utilize marketing automation, marketing technology, and tools e.g., marketing automation tools to track retention and expansion.Drive continuous improvement through testing, analysis, and optimization of marketing tactics.Coordinate with external agencies and vendors (e.g., print vendors) to ensure seamless execution of marketing campaigns.Develop and manage marketing budgets, ensuring efficient allocation of resources.Stay updated on industry trends and competitor activities to identify new opportunities.Present campaign results and strategic recommendations to senior management.Qualifications:Bachelor’s degree in Marketing, Business, or a related field; MBA or equivalent is a plus.5+ years of experience in marketing, with a focus on retention and expansion.Proven track record of successful marketing campaign management and execution.Strong leadership and team management skills.Excellent analytical and problem-solving abilities.Proficiency in digital marketing platforms and tools (e.g., Google Analytics, CRM systems, marketing automation software).Exceptional communication and presentation skills.Experience with print and direct mail marketing strategies.French language skills are an asset.Benefits:Competitive salary and performance-based incentives.Comprehensive health, dental, and vision insurance.Retirement savings plan with company match.Professional development opportunities and career advancement.A collaborative and innovative work environment.#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $70,350.00 CAD – $117,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife’s Affinity Marketing Team is seeking a Marketing Manager to lead customer retention and expansion initiatives. The responsibilities include developing marketing strategies, overseeing campaigns, analyzing performance data, mentoring team members, collaborating with other departments, creating content, utilizing marketing technology, and coordinating with external vendors. The qualifications include a degree in Marketing or Business, 5+ years of marketing experience, leadership skills, proficiency in digital marketing platforms, and excellent communication skills. Benefits include competitive salary, health insurance, retirement savings plan, professional development opportunities, and a collaborative work environment. Manulife is committed to diversity and equal employment opportunities. Salary range varies by location. Employees are also eligible for a wide array of customizable benefits, including health, retirement, and paid time off.