LRO Staffing – Financial Administrator – Permanent – Toronto, ON – Ottawa, ON

Company: LRO Staffing

Location: Toronto, ON – Ottawa, ON

Expected salary:

Job date: Sun, 13 Apr 2025 06:01:59 GMT

Job description: Financial Administrator – Permanent – 18010About the OpportunityOur client, who is a mid-size organization located in the east end of Ottawa is looking for a Financial Administrator to join their growing team.Duties include but are not limited to:
Accounts Payable

  • Accounts payable invoice entry, vendor statement review, maintaining vendor relationships
  • Prepare and/or assist with vendor payments
  • Preparing journal entries as required
  • Generating various financial reports on job costs, vendors, and expenses

Payroll

  • Ensure all personnel files and employment data are kept strictly confidential
  • Manage the input, calculation and collection of all necessary payroll data, including timecards, vacation and other leave requests
  • Review and verify payroll documentation and payroll-processing output, and analyze transactions for completeness, accuracy and compliance with the company’s policies and procedures
  • Communicate with employees and their managers when pay documentation is incomplete or does not adhere to established payroll practices
  • Review, investigate and resolve payroll discrepancies
  • Ensure payroll is processed correctly in a time-efficient manner
  • Record and Audit monthly benefits deductions from employees
  • Calculate, prepare, and remit payroll tax remittances for employee and employer portions – WSIB, EI, EHT, CPP, and Source withholding taxes
  • Record and remit monthly retirement plan contributions
  • Balance payroll register at year-end for employee T4/T4a slips production
  • Calculate/review taxable benefits at year-end

About YouThe successful candidate will have the following:

  • 2+ years’ Canadian payroll experience in a mid-sized company using automated payroll processing
  • 2+ years’ experience with Accounts Payable, preferably in a job cost and fast-paced environment
  • Minimum Intermediate Excel skills: formulas, data formatting, pivot tables, and data filtering
  • Ability to organize and prioritize/re-prioritize tasks on an ongoing basis
  • Must have strong attention to detail
  • Demonstrated organizational and multi-tasking skills
  • Effective and clear English communication skills

About the JobCompetitive salary and vacation package, excellent medical and dental benefits on day 1, RRSP matching. One day remote and 4 days on site.
LROACC
How to ApplyPlease apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 18010.Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

Keywords Studios – German Video Game Proofreader – Ottawa, ON

Company: Keywords Studios

Location: Ottawa, ON

Expected salary:

Job date: Sun, 13 Apr 2025 04:20:53 GMT

Job description: Job Description:USE YOUR LINGUISTIC SKILLS IN AN EXCITING AND MULTICULTURAL ENVIRONMENT.Keywords Studios Ottawa is looking for German speakers to join our Video Games Proofreaders team.*Bank of Candidates*
If successful in our recruitment process, candidates will join our pool of candidates and will be contacted once we have an opportunity.Main tasks

  • Proofreading texts and video game content (spelling, syntax, typography).
  • Checking texts for consistency and recommending changes where necessary.
  • Writing error reports.
  • Performing minor, simple translations.
  • Ensuring subtitles match the audio tracks.

Requirements:

  • Proficiency in German (spoken and written).
  • Excellent written & spoken English.

*Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of the province of Quebec and Canada

  • Live in the Ottawa area.
  • Available to work from home and in-office according to project demands.
  • Hold Canadian citizenship, a permanent residency, an open work permit, a Working Holiday Visa, or in the process of requesting a work permit.
  • Ability to juggle multiple tasks while managing your time efficiently.
  • Comfortable with digital technologies (computers, video game consoles, touchscreens).
  • An interest in the video game industry.
  • Experience in a similar position or in a related field (an asset).

Benefits:

  • $19.40 per hour (bonus of $2.50 per hour after 7:00 PM).
  • Contracts are on-call with potential for full-time, permanent openings with growth opportunities.
  • Work in Office Bonus for employees required to work on-site.
  • Internet subsidy for employees working from home.
  • Paid 4-day training, accrued vacation and 2-days sick/personal paid day off per year post probation.
  • Partnerships with the City of Ottawa and GoodLife Fitness (among others).
  • Employee and Family Assistance Program.

Good luck and we look forward to meeting you!By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at .Role Information: ENStudio: Keywords StudiosLocation: Americas, Canada, OttawaArea of Work: QA Testing ServicesService: GlobalizeEmployment Type: Full TimeWorking Pattern: In-Office, Remote

Equitable Life of Canada – Client Care Representative – Bilingual (French/English) – Ottawa, ON

Company: Equitable Life of Canada

Location: Ottawa, ON

Expected salary:

Job date: Wed, 09 Apr 2025 03:28:14 GMT

Job description: At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.Position Title: Client Care Representative – Bilingual (French/English)
Reports To: Manager, Client Care Centre
Department: Individual
Term: Permanent Full-Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Start Date: June 9, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)
Location: Ottawa and surrounding areasWork Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.The Opportunity: At Equitable, our driving factor is excellent client service – not how long each interaction takes. you will work in an environment where people are valued and where putting the client first is the only way we do business.Our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions over the phone and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs.Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different! In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve.Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario’s Top Employers!What you will be doing: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.What you will bring:

  • Previous experience in a phone-based client care/service role is required
  • French language skills, including reading, writing, and speaking, are required
  • Previous experience in an insurance company, or a related medical field is an asset
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills

What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)
  • Complete an assessment and/or testing

How do I apply? * Select Apply Now at the bottom of the page and apply to the role through our careersite.

  • Complete your PLUM profile

and complete the Plum Discovery Survey.This role is open due to an existing vacancy.To learn more about Equitable, we encourage you to explore our organization.At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.#LI-Remote

Royal Bank of Canada – Bilingual (French & English) Insurance Advisor Home &Auto – Advice Centre – Ottawa, ON

Company: Royal Bank of Canada

Location: Ottawa, ON

Expected salary:

Job date: Sun, 13 Apr 2025 00:23:13 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds – the flexibility you need for your life and the fulfillment you seek in your work.We will provide you with the tools, training and support you need to successfully complete the Other than Life (OTL) Ontario insurance license and other provinces.As an RBC Bilingual (French and English) Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.What will you do?

  • Provide insurance advice and solutions to clients based on their needs through inbound calls
  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
  • Use procedures effectively and seamlessly during conversations with clients
  • Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?Must-have

  • Fluent in both French in English
  • Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
  • Exceptional customer service skills with the ability to build strong relationships and connect with clients
  • Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
  • Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

  • Possession of the Other Than Life (OTL) license at time of application
  • Post-secondary education
  • Knowledge of insurance products
  • Customer service and/or sales experience in a contact centre environment.

What’s in it for you?Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

  • Working with an award-winning team
  • A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
  • Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
  • Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
  • Flexible work arrangements and leaders who support your needs—both personal and professional.
  • An opportunity to have real impact on the lives of our clients and the communities you serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.#Remote#LI-ML1Job Skills Auto Insurance, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, SalesAdditional Job DetailsAddress: 2212 BANK ST:OTTAWACity: OTTAWACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-04-11Application Deadline: 2025-04-28Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

AO Globe Life – Customer Care Representative – Remote Position – Ottawa, ON

Company: AO Globe Life

Location: Ottawa, ON

Expected salary:

Job date: Mon, 07 Apr 2025 06:08:18 GMT

Job description: Job Title: Customer Care RepresentativeLocation: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British ColumbiaType: Full-TimeOrganization Overview:AO Globe Life seeks a highly professional and results-oriented Customer Care Representative to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.Responsibilities:

  • Provide expert client support via multiple communication channels.
  • Efficiently resolve client inquiries and concerns in accordance with company standards.
  • Maintain accurate and comprehensive client records and documentation.
  • Adhere strictly to all company policies, procedures, and regulatory guidelines.
  • Contribute to process improvement initiatives through constructive feedback and proactive participation.
  • Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

  • Remote work arrangement (Work From Home).
  • Comprehensive training and professional development programs.
  • Competitive weekly compensation package commensurate with experience.
  • Comprehensive health, dental, and vision benefits package.
  • Opportunities for professional growth and career advancement within the organization.

Qualifications:

  • Demonstrated experience in a client service role.
  • Excellent verbal and written communication skills, with a focus on clarity and professionalism.
  • Proficiency in relevant software applications for customer relationship management and communication.
  • Strong analytical and problem-solving abilities to address client needs effectively.
  • Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
  • Willingness to obtain the HLLQP License; comprehensive support will be provided.
  • Must be a resident of Canada.

Application Process:Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.Powered by JazzHR

AO Globe Life – Customer Support Specialist – Fully Remote – Ottawa, ON

Company: AO Globe Life

Location: Ottawa, ON

Expected salary:

Job date: Mon, 07 Apr 2025 04:50:03 GMT

Job description: Job Title: Customer Support SpecialistLocation: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British ColumbiaType: Full-TimeOrganization Overview:AO Globe Life seeks a highly professional and results-oriented Customer Support Specialist to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.Responsibilities:

  • Provide expert client support via multiple communication channels.
  • Efficiently resolve client inquiries and concerns in accordance with company standards.
  • Maintain accurate and comprehensive client records and documentation.
  • Adhere strictly to all company policies, procedures, and regulatory guidelines.
  • Contribute to process improvement initiatives through constructive feedback and proactive participation.
  • Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

  • Remote work arrangement (Work From Home).
  • Comprehensive training and professional development programs.
  • Competitive weekly compensation package commensurate with experience.
  • Comprehensive health, dental, and vision benefits package.
  • Opportunities for professional growth and career advancement within the organization.

Qualifications:

  • Demonstrated experience in a client service role.
  • Excellent verbal and written communication skills, with a focus on clarity and professionalism.
  • Proficiency in relevant software applications for customer relationship management and communication.
  • Strong analytical and problem-solving abilities to address client needs effectively.
  • Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
  • Willingness to obtain the HLLQP License; comprehensive support will be provided.
  • Must be a resident of Canada.

Application Process:Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.Powered by JazzHR

PBS Systems – Ottawa Remote – Bilingual Software Trainer (Automotive Sales) – Ottawa, ON

Company: PBS Systems

Location: Ottawa, ON

Expected salary: $4800 per month

Job date: Sun, 06 Apr 2025 22:53:10 GMT

Job description: Company Name: PBS SystemsJob Location: REMOTE – Ottawa areaJob Type: Full-time, PermanentNo. of Openings: 1Internal Job Title: STT Bilingual Trainer – SalesReports To: Team Lead, Software Training & TransitionsJob Requirement(s): Bilingual (FR-EN); Travel within North America approx. 1 week per month“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:As an STT Bilingual Trainer – Sales you will provide training to existing customers in the Sales module of our Dealer Management Software, in both English and French. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. STT Bilingual Trainers also assist the customer onsite/in person, when required, with new software install training.Job Responsibilities:

  • Learn and develop an understanding of all areas of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
  • Work directly with customers and train all sessions in assigned module or modules
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own module and others within STT
  • Maintain documentation and update as processes change within department
  • Willingness to commit to an ongoing system of education and cross-training
  • Ensure STT queue is monitored
  • Customer focus / excellent customer service skills
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Fluent in French and English (speaking, reading, writing)
  • 1-2 years’ previous experience in the automotive industry/dealership environment, PBS experience considered a strong asset
  • Experience in the sales area of a dealership preferred
  • High School Diploma
  • Strong knowledge of Microsoft Office Suite
  • Excellent communication skills
  • Strong problem solving & trouble shooting skills
  • Strong documentation abilities
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Willingness to go the “Extra Mile”
  • Travel within Canada and the USA (1 week per month) is required; in consequence, proof of valid passport and/or US visa (if applicable) are required

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

LRO Staffing – Software Development Manager, Remote Ontario – Permanent – Ottawa, ON

Company: LRO Staffing

Location: Ottawa, ON

Expected salary:

Job date: Sun, 06 Apr 2025 07:02:37 GMT

Job description: Software Development Manager, Remote Ontario – Permanent – 18091About the OpportunityA well-established, Canadian software company in the IoT and telecommunications domain is looking for a Software Development Manager to join their growing R&D group. Reporting to the Director, Engineering, this person will lead a growing team of 10-12 globally-dispersed Software Engineers and will oversee the design, development and implementation of high-performance, scalable web applications.With over 25 years of history, this well-known telecommunications software brand has hundreds of customers globally and provides solutions and services to several of the largest ISP/CSP’s in the world. Although this company offers a competitive compensation package, they are rather known for their innovative software solutions and business growth. This software company is 100% remote-friendly, limited to residents of Ontario, and thus only candidates residing in Ontario will be considered.About YouThe successful candidate will have the following:

  • Degree/Diploma in Computer Science, Software/Computer Engineering Mathematics or equivalent
  • 8+ years of back-end or full-stack web development experience ideally within a telecom environment
  • 3+ years of management/leadership experience leading technical teams of Software Engineers; ideally geographically dispersed teams
  • Experience with microservices based architecture, Docker and Kubernetes containerization/orchestration, and multi-cloud platforms (AWS, Azure, OCP, GCP, etc.)
  • Experience managing global, intercontinental teams in a fully-remote environment
  • Exposure to AI/ML concepts (LLM, NLP, etc.) is an asset

Attitude and aptitude take precedence over a perfect technical match.About the JobSalary is commensurate of experience and is in addition to a competitive perks and benefits package.
LROIT
How to ApplyPlease apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 18091.Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
#LI-Remote

LRO Staffing – Senior Programmer Analyst, Remote – Contract – Ottawa, ON

Company: LRO Staffing

Location: Ottawa, ON

Expected salary:

Job date: Wed, 09 Apr 2025 22:51:53 GMT

Job description: Senior Programmer Analyst (Remote) – Contract – 18096About the OpportunityWe are currently recruiting for an experienced Programmer Analyst for our Ottawa based client. This is a 1 year remote contract role (with possibility of extension). Our client is a leader within the healthcare sector and providing both work/life balance and a challenging work environment.This resource will work directly with the Systems Integration team and is expected to work with minimal supervision. The team requires additional resources to facilitate with the migration of the interface engine from local servers to the cloud.About YouThe successful candidate will have the following:

  • Knowledge of Integration Engines. (Preferably EPIC Bridge or Rhapsody)
  • Knowledge System Messaging standards such as HL7, JSON and XML
  • Experience with SQL and relational databases
  • Team player with demonstrated commitment to service excellence
  • Works well individually or as part of a team
  • Strong analytical and problem-solving skills
  • Excellent client service and communication skills
  • Strong organizational and time management skills

LROIT
How to ApplyPlease apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 18096.Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
#LI-Remote

SAS – Senior Cloud Services Delivery Manager- Remote – Ottawa, ON

Company: SAS

Location: Ottawa, ON

Expected salary:

Job date: Mon, 07 Apr 2025 07:12:57 GMT

Job description: :Senior Cloud Service Delivery Manager -Remote or Hybrid | Ottawa, CanadaNice to meet you!We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.About the jobThe Senior Cloud Service Delivery Manager (CSDM) is part of a team of specialized SAS Cloud professionals who work with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work closely with an extended network of SAS professionals in Customer Success, Technical Support, SAS Cloud, and Professional Services in support of their customers. They own the SAS Cloud Customer Experience and are accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment.As a Sr CSDM you will:

  • Act as a Primary Point of contact for SAS Cloud Customer to drive time to value and ensure optimal customer experience and value realization
  • Champion and advocate for the customer experience (voice of the customer) – provide a white glove service by establishing strong, long-lasting customer relationships built on trust and transparency.
  • Ensure timely delivery of customer ecosystems by effectively leading delivery projects.
  • Provides real-time management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services.
  • Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours.
  • Manage a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours.
  • Proactively manage customer lifecycle journey with SAS, provide attention and escalation for urgent issues or concerns, effectively collaborate internally to achieve desired outcomes
  • Apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams.
  • Accountable for contractual budget management, ensuring profitability.
  • Identify and implement process improvements based on a data driven approach.
  • Communicate with internal stakeholders creating awareness and visibility into issues impacting customer health.

Required qualificationsLanguage Requirement:
This role requires fluency in English. Additional proficiency in French is strongly preferred and will be considered an asset.Security Clearance Requirement:
Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment as they will work in a protected space.

  • At least 8 years of service account management, customer success management, consulting, or related role experience.
  • Bachelor’s degree in Computer Science or a related quantitative field.
  • Serves as the Cloud Service contact for multiple, concurrent, customer projects for various solutions.
  • Provides input into the design and documentation of internal processes and drives innovation
  • Leads complex meetings with a broad range of customers, internal teams, and/or industry personnel.
  • Prevents issues before they arise with proactive planning and regularly scheduled cloud service reviews – proactively manages stakeholders to prevent or minimize escalations.
  • Serves as a mentorship resource or subject matter expert to other team members.
  • Engages with customer stakeholders to collaborate on the definition of customer success criteria.
  • Develops methods to measure and track performance against success criteria.
  • Establishes appropriate methods to report and share customer experience performance.
  • Proposes and leads cross functional initiatives for continual service improvement.
  • You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Preferred qualifications

  • Prior management experience
  • Excellent communication skills
  • Ability to work well under pressure
  • Ability to establish and maintain strong customer relationships
  • Understanding of technical concepts, structures, requirements, environments, etc.
  • Ability to execute on initiatives with minimal guidance and without step-by-step instructions
  • Solid understanding of Information Technology Infrastructure Library (ITIL) processes and principles
  • Understanding of ETL (Extract, Transfer, Load) methodologies
  • Excellent problem solving, organizational, decision-making written, oral and interpersonal skills
  • Ability to conceptualize client needs and translate into specific support activities
  • Advanced negotiation skills to manage customer expectations and complex customer interactions
  • Ability to effectively communicate with and present to C-level executives
  • Advanced understanding of managed service delivery models, SAS products, and applicable industry/verticals
  • Demonstrated ability to influence, collaborate, and direct the work of other functional teams across organizational boundaries

World-Class BenefitsHighlights include…

  • Comprehensive medical, prescription, dental and vision plans and a health care spending account.
  • Short- and long-term disability plans.
  • Group RRSP matching program.
  • Gym membership and fitness equipment reimbursement.
  • Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
  • Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

#LI-CC1Diverse and InclusiveAt SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priorityto our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.Additional InformationTo qualify, applicants must be legally authorized to work in Canada and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. SAS provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. If you’re a Canadian applicant with a qualified disability or a disabled veteran, you can request a reasonable accommodation if you are unable or limited in your ability to use www.sas.com/careers. For assistance, please email hrcan@sas.com.Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.SASCLOUD#SAS