Project Executive – Conti Federal Services – Orlando, FL

Company: Conti Federal Services

Location: Orlando, FL

Expected salary:

Job date: Sun, 19 Jan 2025 23:22:19 GMT

Job description: The Bids and Proposals Specialist plays a key role in the development and submission of proposals for potential projects and contracts. This position involves working closely with various departments within the organization, including Proposals, Estimating, Marketing, and Contracts, to ensure that all necessary information is included in the proposal to effectively showcase the company’s capabilities and offerings. The Specialist is responsible for coordinating and compiling the required documentation, responses, and pricing details to create a comprehensive and competitive proposal. Strong communication and organizational skills are essential for success in this role, as well as the ability to work efficiently under tight deadlines. The Bids and Proposals Specialist serves as a crucial link between the company and potential clients, helping to secure new business opportunities and drive company growth.

Resident Services Coordinator – ConcordRENTS – Orlando, FL

Company: ConcordRENTS

Location: Orlando, FL

Expected salary:

Job date: Sun, 19 Jan 2025 23:49:12 GMT

Job description: The Marketing and Leasing Specialist is responsible for implementing the marketing plan for a residential property. This includes attracting prospective residents, qualifying and documenting their information, and ultimately leasing vacant units. The Specialist also oversees the move-in process for new residents, ensuring a smooth transition into their new home. Additionally, they are responsible for processing all necessary paperwork related to leasing agreements and ensuring compliance with all relevant regulations. Strong communication and interpersonal skills are essential for this role, as the Specialist will frequently interact with potential and current residents.

Scotiabank – Manager, Client Services & Sales, Scotia iTRADE – Ottawa, ON – Ottawa, ON

Company: Scotiabank

Location: Ottawa, ON

Expected salary:

Job date: Wed, 15 Jan 2025 07:15:43 GMT

Job description: Requisition ID: 214403Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Manager’s primary focus will be to coach a team of Customer Service Representatives (CSRs) and IIROC licensed Investment Representatives (IRs) and act as the first line of contact for the team, ensuring they are customer-focused, and high performing goal focused team that provide excellent customer experiences and drive change and innovation.The Manager is responsible for providing guidance and direction to their team related to product knowledge, customer service behaviors, and process and policy support and system functionality.Major Accountabilities1. Leadership and coaching to motivate and develop individual CSRs/IRs performance on the service team by:

  • Ensuring all CSRs/IRs have established annual performance objectives that are aligned with business plans and tracking individual performance against objectives. CSR/IR PARs and one-on-one discussions to be completed by the Manager with Senior Manager or Director final sign-off.
  • Following Management Disciplines as outline to support our Customer Experience Model (CEM):
  • Engaging in coaching as an ongoing observational activity with team by providing relevant feedback and coaching during live call observations, side by side, group coaching and skill building
  • Reviewing CSR/IR customer interactions including live calls, recorded calls, and service observations to identify coaching and development opportunities, common challenges within team and possible solutions.
  • Regularly scheduling one-on-one coaching with CSRs/IRs to recognize success, help overcome obstacles and set focus.
  • Ensuring regular visibility on the floor to foster and develop a strong, positive team environment, driving employee empowerment, innovation and a high degree of employee engagement.
  • Rewarding success and managing non-performance of team and managing day-to-day employee relations issues.
  • Identifying and supporting training and developmental needs of team members. Responsible for delivering skill builds.
  • Leading team meetings to acknowledge positive results, communicate the team’s focus, review the team’s goals and priorities, share best practices, successes and address challenges.
  • Driving the internal communication process by ensuring the team is aware of business changes, key projects, and corporate goals and ongoing critical changes affecting customers and employees, in order to improve the day to day efficiency of the Centre as well as customer service overall.
  • Support new staffs with onboarding and transition from training to the floor and ensuring Personal Development Plans is a priority for team
  • Leverage coaching techniques and utilizing technologies to regularly and effectively engage team members based in a remote location (as required).

2. Actively promote the delivery and achievement of industry leading customer service by:

  • Having a clear understanding of the Centre’s financial and non-financial goals. Monitoring individual and team results against targets. Independently devising and implementing tactical responses to specific performance issues within the team to correct any negative trends.
  • Acting as the first level escalation point for team, resolving issues and negotiating compromises by proactively taking over a customer call (service recovery conversation/basic case investigation) when required. Leveraging these situations as coaching opportunities to provide direction, guidance and support to team members. Makes determination when escalations should be escalated to the Client Care Team.
  • Acting as a change agent, leading, motivating and supporting CSRs/IRs through changes.
  • Ensuring that every customer experience is consistent with the CEM service standards and providing value-add customer service through leading by example.
  • Liaising with other Managers to identify common issues/trends and executing effective solutions.
  • Actively reviewing CMS and Verint reports/platform for short, medium and long calls to improve efficiency.

3. Contribute to the maximization of team efficiency by:

  • Managing agent productivity (e.g. customer commitment/available time, readiness, non-talk, etc.), schedule adherence, and staffing levels within the team to maintain optimal team performance.
  • Identify and reduce knowledge gaps by proactively managing team development/training (IIROC licensing maintenance, product knowledge, CSI/CGI knowledge etc.) for team to provide effective and efficient service.
  • Ensuring team’s adherence to Scotiabank’s policies and procedures, general compliance (e.g. KYC, AML, and Privacy Laws), Scotiabank’s Guidelines for Business Conduct and any supplemental guidelines or codes of conduct applicable to SiT. Where applicable, team’s compliance with IIROC/OSC guidelines.
  • Ensuring timely escalation of complex issues/obstacles/trends to the Client Care team and/or applicable business area as appropriate with recommendations/solutions.
  • Ensuring team members are familiar with the Business Continuity plan and responsible for enacting plan, when required.
  • Proactively identifying trends among team related to customer satisfaction/retention, agent knowledge, productivity, etc. and bringing forward to your direct Manager with recommendations.
  • Identifying system issues and enacting back-up procedures as necessary.

4.Contribute to the effective functioning of the SiT by:

  • Building effective working relationships across the team and with various business lines and corporate functions.
  • Facilitating a culture of open and honest communication by actively participating and contributing to touch bases, team meetings, encouraging the generation of new ideas and approaches and actively sharing the knowledge and experience to enhance the development of all team members.
  • Keep up to date with usage of internal platforms (e.g. SOL, FlightDesk, Mobile, SCORE)
  • Develop and execute meaningful Personal Develop Plans with team

Education/Work Experience/DesignationsEducation:

  • University Degree, Post-secondary education in business or other related disciplines is an asset.
  • Industry courses that are required:
  • Canadian Securities Course (CSC),
  • Conduct and Practice Handbook (CPH)
  • Options Licensing DFOL
  • Asset – Current registration at the supervisory level with the Investment Industry Regulatory Organization of Canada (IIROC), Branch Managers, Option Supervision
  • Languages: French and/or Mandarin/Cantonese are considered a strong asset

Work Experience:

  • 3-5 years of brokerage/financial industry, and or call centre experience preferably in a management or coach-type role
  • Previous management/leadership experience required; excellent team leadership, coaching and mentoring skills
  • Proven ability in achieving sales results, and able to coach service and sales attributes to team
  • Strong customer service experience, including a high degree of judgment/organizational skills and problem-solving skills to deal with diverse/complex customer service issues and demonstrated ability to negotiate resolutions to disputes
  • Proven ability to influence and motivate others
  • High degree of flexibility required to adapt to a wide variety of tasks and functions and the ability to work in a fast-paced, dynamic environment
  • Strong written and verbal communication skills
  • Solid understanding of omni channel agents and digital environment
  • Ability to take initiative in creating new processes that support and help achieve business objectives
  • Demonstrated relationship building skills to ensure co-operative working relationships with team members, colleagues and business partners
  • Excellent time management skills
  • Thorough knowledge of PC user programs including advanced analytics using Excel or similar programs.

Working Conditions:The Manager works in a Contact Centre environment, in which extended/non-standard operating hours are required to accommodate service level agreements. As such, the Manager may be requested to work overtime during peak season and/or periods of increased volumes to meet deadlines or unplanned operating problems and some Federal/Provincial stat holidays. Working extended hour shifts may also be requested based on business needs.Location(s): Canada : Ontario : OttawaScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

University of Toronto – Wellness & Resiliency Counsellor for Accessibility Services (Term) – Mississauga, ON

Company: University of Toronto

Location: Mississauga, ON

Expected salary: $95627 per year

Job date: Thu, 09 Jan 2025 00:07:46 GMT

Job description: Date Posted: 01/07/2025
Req ID: 41228
Faculty/Division: UofT Mississauga
Department: UTM: Health & Counselling Ctr.
Campus: University of Toronto Mississauga (UTM)
Position Number: 00043069Description:About us:U of T Mississauga-the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region-is one of the world’s great catalysts of human potential.Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.The Health & Counselling Centre (HCC) is a multi-disciplinary health clinic that provides student-friendly medical care, mental health counselling, and health education and promotion programs and services to a diverse student population of over 15,000 undergraduate and graduate students at the University of Toronto Mississauga campus. The HCC staff strive to empower students to make healthier, evidence-based choices to support their growth and development, assist students in their pursuit of academic success, and promote adoption of positive coping skills to foster greater resiliency in the pursuit of current and future goals. The HCC staff work closely with other departments across the University with the goal of ensuring students have timely access to quality medical and mental health supports.Accessibility Services provides academic accommodations and services for students with disabilities and promotes a fully integrated university experience by ensuring that students have the opportunity to access and participate in all areas of student life. In partnership with a variety of Student Affairs and academic departments, Accessibility Services provides comprehensive programming throughout a student’s university career to foster greater resiliency and promote the development of knowledge and skills that are transferable to their future goals.Your opportunity:The Wellness & Resiliency Counsellor for Accessibility Services will perform individual and group counselling, workshops, and outreach within the Accessibility Services department, and under the immediate supervision of the Lead Counsellor, HCC. This is an embedded counselling position, working closely with Accessibility Advisors, and other staff within Accessibility Services to support the mental health and wellness of students with a diagnosed mental health disability, while also working under the same mandate as theHCC counselling staff. The general clinical approach will focus on the provision of short-term solution-focussed counselling, case management in complex mental health situations in consultation with other HCC staff, and assisting with referrals to otherresources within and outside the University to support the long-term goals and needs of students registered with Accessibility Services for their mental health needs. Inherent in this role are the knowledge, skills and attitudes specific to critical thinking and decision making, ability to analyze and assess presenting mental health concerns and collaborate with the interdisciplinary team in the management of these mental health concerns, and flexibility and decision making in fluid situations with unpredictable outcomes. Experience working with traditionally aged university students (emerging adults) and competency related to specific needs of this population is essential in this role (i.e., students with differing abilities).Your responsibilities will include:

  • Providing clinical counselling and psychotherapy for students and making referrals to appropriate resources
  • Developing components of treatment plans based on appropriate therapeutic approaches
  • Implementing clinical therapeutic plans
  • Developing psychotherapeutically-appropriate materials for group counselling and in-take procedures for clients
  • Developing and implementing new programs and initiatives independently
  • Leading seminars and/or workshops
  • Keeping well-informed on assessment and psychotherapeutic advances
  • Serving as an expert resource to a group of professionals in the speciality

Essential Qualifications:

  • Master’s Degree in social work or counselling. Must be a current member, in good standing, within a Regulated Health Profession.
  • Minimum five years (post-internship) full-time clinical counselling experience, with at least some experience in a Community Mental Health Setting, and/or Outpatient Mental Health Unit performing client intakes/assessments, crisis counselling, brief or short-term counselling to individuals, and psycho-educational workshops.
  • Extensive experiencewith mental health and illness, behavioural issues, anger management, interpersonal violence, sexual violence and conflict resolution.
  • Experience working with traditionally-aged university students (ie, 17-24 years old) is essential.
  • Understanding how violence impacts persons with disabilities in a post-secondary context is expected.
  • Demonstrated experience and exceptional knowledge of inter-cultural competency.
  • Able to work in a highly diverse community with students from varied backgrounds and a variety of age groups, presenting with a range of difficulties and personal issues.
  • Strong counselling, communication and organizational skills.
  • Strong crisis intervention skills are necessary.
  • Strong group facilitation skills are essential.
  • Good judgment and sensitivity.
  • Ability to work independently.
  • Commitment to improving and enhancing the student experience.

Assets (Nonessential):

  • Experience working in a University/College is preferred.
  • Experience with life coaching, mindful based therapies and alternative evidenced based therapies considered an asset.
  • Prior experience working within an interdisciplinaryclinic is an asset.
  • Familiarity with Electronic Medical Records (e.g., Accuro) is an asset.
  • Knowledge of university and community mental health resources is an asset.

To be successful in this role you will be:

  • Adaptable
  • Communicator
  • Patient
  • Perceptive
  • Resourceful
  • Team player

Closing Date: 01/21/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 15 — $95,627. with an annual step progression to a maximum of $122,290. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Health & Wellbeing
Recruiter: Jessica HaltehLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.This is a term position ending November 14, 2025.This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

Sephora – Stage Experience and Services Manager, Stores – Thunder Bay, ON

Company: Sephora

Location: Thunder Bay, ON

Expected salary:

Job date: Sat, 18 Jan 2025 23:25:03 GMT

Job description: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.Job ID: 260591
Store Name/Number: ON-Thunder Bay (0870)
Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: RegularYou’ll love working here…
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

  • Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisor’s. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
  • Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisor’s and clients on-stage whenever possible.
  • Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
  • Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisor’s are aligned with each.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have exceptional leadership and influential skills.
  • You have proven ability to lead and build top performing teams.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

B2B Outside Sales Representative – Waltham Services – Orlando, FL

Company: Waltham Services

Location: Orlando, FL

Expected salary: $36000 – 80000 per year

Job date: Wed, 15 Jan 2025 02:50:14 GMT

Job description: The Marketing Specialist role entails utilizing various marketing tools and strategies to drive new business development for the company. This includes conducting inspections of the interior and exterior of the customer’s property to assess their needs and promote relevant products or services. The individual in this role will collaborate with internal teams to create effective marketing campaigns, analyze market trends, and identify opportunities for growth. Strong communication and interpersonal skills are essential to successfully build relationships with customers and drive sales.

Physical Therapist (Outpatient Therapy Services) – Nemours – Orlando, FL

Company: Nemours

Location: Orlando, FL

Expected salary:

Job date: Wed, 15 Jan 2025 23:21:22 GMT

Job description: The Marketing Coordinator is responsible for implementing marketing strategies and campaigns to promote the organization’s programs and services. They attend program meetings, contribute to the achievement of department goals, and collaborate with community partners to enhance outreach efforts. This role involves creativity, organization, and strong communication skills to effectively market the organization and engage with the target audience.

Project Manager Testing Services – Spark Power – Stoney Creek, ON

Company: Spark Power

Location: Stoney Creek, ON

Expected salary:

Job date: Wed, 15 Jan 2025 23:40:07 GMT

Job description: Project Manager – Testing Services Spark Power, a trusted partner in power in North America, is looking for a Project…. The Project Manager will have significant contact with our customers and will need to interpret their requests…