Bombardier – Intern, Finance Operations Support – Business Aircraft (Fall 2025) – Mississauga, ON

Company: Bombardier

Location: Mississauga, ON

Expected salary:

Job date: Thu, 26 Jun 2025 22:40:52 GMT

Job description: Innovation is in our DNA… is it in yours?
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.Your boarding pass will include…Several conferences, including:

  • Meet An Executive
  • Women Taking Flight

Learning more about Bombardier, including:

  • Bombardier Products conference
  • Visits of the Bombardier sites
  • Bombardier Academy of Learning

Many social/networking opportunities, including:

  • Volunteering
  • Networking for Success
  • 5 à 7, Potluck, and much more!

What are your contributions to the team?

  • Support reporting and analysis of actual results for overhead expenses, headcount, and overtime on a weekly/monthly basis.
  • Support Operations and Finance teams in preparing monthly accruals for expenses and other direct costs, including subsequent follow up.
  • Consolidate weekly performance reporting data to provide visibility of actual hours incurred by aircraft and other KPI data and trend analysis.
  • Support with preparation of quarterly forecasts working with the Finance and Operations team members to consolidate input and provide overall captions.

How to thrive in this role?

  • You are studying in the field of Business, Accounting, Finance or Commerce
  • You have strong skills in Excel, SAP & EPM / BPC, Power BI is an asset
  • You are able to demonstrate strong communication and interpersonal skills as well as being a team player ready to support your colleagues.
  • You are self-motivated and able to manage deadlines and multiple priorities.

​
Boarding Information:

  • Location: Global 7500/8000
  • Duration: 4 months
  • Virtual or on site

It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose.​

Randstad – C# Software Developer – Tier 3 Software Support – Kanata, ON

Company: Randstad

Location: Kanata, ON

Expected salary:

Job date: Sun, 15 Jun 2025 05:30:39 GMT

Job description: We are looking for a C# Software Developer – Tier-3 Software Support who enjoys hands-on coding and solving complex issues in live production environments. In this role, you will diagnose, debug, and resolve software defects using C# and .NET, working closely with engineering and support teams to deliver permanent fixes and system improvements. Strong communication skills are essential as you’ll collaborate with both technical and non-technical stakeholders.The ideal candidate has 5+ years of software development experience, including Tier-3 or post-release support with code-level troubleshooting. You should be proficient with C#, debugging tools, APIs, version control (Git/Bitbucket), and ticketing systems (ServiceNow/Jira). Experience with cloud platforms and CI/CD is a plus. This is a great opportunity for a motivated developer ready to take ownership of critical production issues.*** Candidates must live in the Ottawa area or be willing to relocate ****** Candidates must be eligible for Government of Canada Security Clearance (having lived in Canada for the past 5+ years) ***Advantages

  • Remote with Job Security – Full-time, permanent role with remote flexibility and occasional Ottawa visits.
  • High Impact – Take ownership of complex issues and work directly with clients and dev teams.
  • Collaborative Team – Join a global, skilled support team focused on learning and innovation.

Responsibilities

  • Analyze and resolve complex software issues reported from production environments using C#, .NET, and associated debugging tools.
  • Investigate and reproduce customer-reported defects in a controlled development environment, identify root causes, and implement code fixes.
  • Work with the broader engineering team to deliver patches or hotfixes, ensuring quality and adherence to SLAs.
  • Collaborate with customer-facing support teams to gather information, validate issues, and provide timely and detailed updates to stakeholders.
  • Write or update code where necessary to improve system stability, performance, and maintainability.
  • Review logs, performance metrics, and system behavior to proactively identify and address recurring problems.
  • Contribute to knowledge-sharing initiatives by documenting known issues, workarounds, and permanent solutions in our internal and customer-facing portals.
  • Participate in peer code reviews and support readiness reviews for new releases and patches.
  • Support deployment teams by assisting with code validation and change management activities.
  • Propose and develop tools or automation scripts to streamline incident analysis and support workflows.

Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
  • 5+ years of experience in software development, ideally with a focus on enterprise applications or SaaS products.
  • Proven experience in Tier-3 or post-release support where code-level troubleshooting and resolution were required.
  • Strong understanding of system architecture, design patterns, and application lifecycle management.
  • Experience debugging live systems and developing long-term solutions, not just temporary fixes.
  • Exposure to cloud environments and modern CI/CD workflows is an asset.

What We’re Looking For

  • Strong Developer Mindset: You approach support issues the same way you approach development-through structured, testable, and maintainable code.
  • Analytical & Methodical: You thrive on diagnosing complex issues and pinpointing the exact lines of code causing failures.
  • Collaborative Communicator: You can explain technical concepts to non-technical stakeholders and relay customer needs to engineering.
  • Calm Under Pressure: You stay focused when dealing with high-priority or time-sensitive issues.
  • Process Improvement Enthusiast: You constantly seek ways to optimize support practices and reduce time-to-resolution.

Summary
If you’re interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Harris Computer – Client Support Specialist – Ontario

Company: Harris Computer

Location: Ontario

Expected salary: $40000 – 50000 per year

Job date: Sun, 15 Jun 2025 07:03:30 GMT

Job description: Remote – Canada | Full-time | ResourceMate Library Software SolutionsWe are seeking a highly motivated and customer-focused Support Analyst to join our team. In this remote role, you’ll be the first line of support for our valued clients, helping them get the most from our software solutions. This position offers the opportunity to work with a supportive team while growing your technical and customer service skills.What You’ll Be DoingAs a Support Analyst, your day-to-day responsibilities will include:

  • Acting as the primary support liaison, handling inquiries via phone, live chat, and electronic ticketing systems.
  • Troubleshooting and resolving software issues, reviewing configuration and code where necessary.
  • Logging all support activity in our tracking system with clear, accurate, and thorough documentation.
  • Following up proactively with clients to ensure successful resolution and a great support experience.
  • Collaborating with teammates to share knowledge and improve support quality through peer learning and team sessions.
  • Creating and maintaining self-service resources like help articles and training materials.
  • Contributing ideas to enhance internal support processes, tools, and customer experience.
  • Occasionally delivering training sessions on software functionality (if applicable).
  • Taking on other support-related duties as needed.

What You BringWe’re looking for someone who is tech-savvy, customer-oriented, and always looking to learn. Key qualifications include:

  • Experience with Microsoft SQL Server, including installation and troubleshooting.
  • Familiarity with hosted environments, VMs, and VPN connectivity.
  • Post-secondary education in a technical or related field (BA/BSc, diploma, or equivalent experience).
  • Strong communication and interpersonal skills—able to convey technical info clearly to non-technical users.
  • Excellent analytical and problem-solving ability; calm under pressure and resourceful.
  • Demonstrated ability to prioritize tasks and manage multiple issues effectively.
  • Eagerness to learn new technologies and take initiative in solving problems.
  • BONUS: Experience delivering customer training, or background working in or with libraries.

Compensation

  • $40,000 – $50,000 CAD

VHA Home HealthCare – Clinical Educator – Nursing and Personal Support – Toronto, ON

Company: VHA Home HealthCare

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Jun 2025 23:35:41 GMT

Job description: VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”Pay RangeCommensurate with experienceThe Clinical Educator plays a pivotal role in the healthcare team by elevating a focus on safety, practice and quality through a culture of continuous learning. The Educator facilitates the translation of knowledge to the delivery of client care. The role is essential to ensure Nurses and Personal Support Workers (PSW), both new and experienced, are equipped with the knowledge, skill and competence to work autonomously providing high quality and evidenced informed care. Clinical Educators impact client care by enabling Nurses and PSW’s to work to the fullest scope of their role by advancing standards of care; fostering and evaluating required competence; and professional practice.The Clinical Educator is an integral member of a team aligned with Clinical Leads and Supervisors and other key stakeholders to
support in identifying trends, specific and unique competencies required to meet a diverse and evolving client population.Key Areas of AccountabilityThe Clinical Educator is required to do the following tasks, but not limited to:Staff DevelopmentAct as a role model; provides peer-support – virtually, or at the point of care, sets evidenced based practice standards for performance; and provides innovative and flexible learning opportunities to promote a strong evidenced-based, continuous professional development.Utilize relevant and current educational methodology to ensure knowledge translation that connects to practice (i.e. simulation, concept mapping, creating
productive struggle).Ensure the appropriate onboarding for nursing that is aligned with VHA policies Community Health Nurses of Canada (Standards and Competencies), and College of Nurses of Ontario practice standards and guidelines.Ensure PSWs receive the appropriate onboarding and ongoing professional development.Analyze learning needs of staff to determine appropriate knowledge translation methods and knowledge acquisition.Supports and contributes to fostering a culture of continuous learning.Build capacity through education for staff in their professional growth and development.Provide clinical education and input to enhance organizational efficiency and client outcomes related to practice initiatives (examples include Quality Improvement Plans, digital health informatics, etc).Clinical Practice LeadershipDevelop, monitor and evaluate education plans that address staff needs (learning plans) in collaboration with Clinical Leads and operational leadership (Supervisors/Managers).Collaborate with other Clinical Educators in program development (i.e. onboarding, professional development and responding to the evolving knowledge and skill requirements).Responsible to ensure staff have the appropriate knowledge, skills
(competencies) in the provision of quality and evidenced based care for clients on an ongoing basis.Collaborate with Supervisors in understanding and addressing any learning needs of the staff within the region.Scholarship and ResearchPromote and contribute to practice environments that encourage learning, application of knowledge and research.Apply educational theories related to adult learning, group dynamics, organizational behavior, and evaluation to ensure uptake and translation into practice.Required QualificationsCurrent Registration and licensure with the College of Nurses of Ontario required.Master’s degree (focus in Nursing or Education preferred; others considered based on relevance to the role) required OR in-progress
on track to completing within two years of hire date.Minimum of 3-5 years’ experience in nursing.Minimum of 1 year clinical/practice-based education.Registration as a Registered Nurse (RN) in good standing with the College of Nurses of Ontario, with preference given to candidates
with CCHN(C) certification.Ability to promote and influence staff engagement.Strong clinical practitioner with an ability to use knowledge-transfer techniques to put evidence-based knowledge into practice.Demonstrate effective communication skills.Ability to prioritize and appropriately escalate issues as required.Strong understanding of the College of Nurses of Ontario Scope of Practice, Regulated Health Professions Act, and other regulatory
practice standards as it relates to Nursing and working with unregulated care providers (UCPs).Demonstrated ability to work efficiently and effectively in both in-person and remote/virtual team settings – technological proficiency with MS Office 365 suite (Outlook, Word, Excel, video conferencing) and ability to learn in a technology-supported work environment will be necessary.Valid driver’s license and use of a car on the job required to travel between office/training sites.#INVHACorpWhat makes VHA’s compensation unique?Benefits and pension plan for permanent eligible employeesCompensation for education and professional developmentVHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your careerMentorship and peer supportCareer development opportunitiesEmployee and family assistance programWellness resourcesPerks & discountsStaff & service provider eventsAccommodation and VHA’s commitment to DEIAt VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.How to Apply?Our online application should take about 5 to 10 minutes to complete.VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

Actalent – IT Support – Ottawa, ON

Company: Actalent

Location: Ottawa, ON

Expected salary: $18 – 20 per hour

Job date: Thu, 19 Jun 2025 07:32:48 GMT

Job description: Job Title: IT Support SpecialistJob DescriptionWe are seeking a dedicated and skilled IT Support Specialist to join our dynamic team. Fluency in English and French is preferred but not mandatory. This role involves working in a call center environment, providing remote service and customer access, and delivering solutions for PC and Print technologies.Responsibilities

  • Provide remote service and customer access in a call center environment.
  • Solve business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers.
  • Apply developed knowledge of job skills, company policies, and procedures to complete various assignments and tasks.
  • Work on moderately complex assignments requiring ordinary problem resolution and independent judgment.
  • Demonstrate logic and critical thinking in providing solutions.

Essential Skills

  • Bilingual in English and French.
  • 1-3 years of general experience or equivalent combination of experience and education.
  • High school education or equivalent, or college degree.
  • Customer service experience.
  • Good personality, willingness to learn, coachability, and keenness.

Additional Skills & Qualifications

  • Experience with computers, printers, or technical roles.
  • Technical knowledge of IT systems.

Work EnvironmentThis position is based in Ottawa, Ontario, with an office presence required twice a week. The work environment is chill and supportive, with a focus on on-the-job training. Successful candidates may transition to full-time positions after 8 months to a year of service. The team values longevity and personal growth, and the workplace is known for its supportive and friendly atmosphere.Pay and BenefitsThe pay range for this position is $18.00 – $20.00/hr.Workplace TypeThis is a hybrid position in Ottawa,ON.À propos d’Actalent:Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à pour connaître d’autres options d’accommodement.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Proposal Support Senior Advisor – Accredo- Hybrid – Cigna – Orlando, FL

Company: Cigna

Location: Orlando, FL

Expected salary: $96000 – 160000 per year

Job date: Sat, 21 Jun 2025 22:00:08 GMT

Job description:

Job Description: Sales Strategy Coordinator

Position Overview:

We are seeking a dynamic and detail-oriented Sales Strategy Coordinator to join our team. In this role, you will play a pivotal part in our sales strategy meetings, collaborating with various departments including Sales, Underwriting, Marketing, and Operations. Your primary responsibility will be to develop and implement pre-sales contract strategies that align with our business objectives and enhance our competitive edge in the market.

Key Responsibilities:

  • Collaborative Strategy Development: Facilitate and participate in strategy meetings with Sales, Underwriting, Marketing, and Operations teams to develop cohesive sales strategies that drive revenue growth.
  • Proposal and Contract Structuring: Work closely with the Marketing, Sales, and Business Management teams to create structured proposals, contracts, and bid documents that meet client needs and adhere to company guidelines.
  • Market Analysis: Conduct thorough research and analysis of market trends to inform and enhance sales strategies and proposals.
  • Stakeholder Communication: Serve as a key liaison between various departments to ensure alignment on strategy, messaging, and execution of sales initiatives.
  • Performance Tracking: Monitor and evaluate the effectiveness of sales strategies and proposals, providing insights and recommendations for continuous improvement.

Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in sales strategy development, proposal writing, or contract negotiation.
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Excellent communication and interpersonal skills, with a knack for collaboration across diverse teams.
  • Detail-oriented mindset with strong organizational capabilities.

Join our team and contribute to our mission of delivering innovative solutions to our clients while driving business success through strategic partnerships and effective proposals.

Solutions 2 GO – Technical Support Specialist – Brampton, ON

Company: Solutions 2 GO

Location: Brampton, ON

Expected salary:

Job date: Wed, 18 Jun 2025 22:36:50 GMT

Job description: Are you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.Recognized annually as AON’s Best Small and Medium Employer since 2016, Solutions 2 GO is made of 500 employees across the Americas who demonstrate our values of Excellence, Innovation, Efficiency and Impact. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business.At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!Scope:This position will be responsible for supporting all aspects of desktop & network infrastructure within a growing multi-site enterprise environment. This role will require the candidate to own and be accountable for delivering support for both on-site & remote-site users & infrastructure services. This position will assist, work closely, and take day-to-day directions from Senior team members and will report to the IT Team Lead – Operation & Support in Canada.Duties & Responsibilities:

  • Serve as the primary point of contact for local and regional IT technical support, providing bilingual (English & Spanish) assistance as needed.
  • Log, track, and manage all incidents, problems, and service requests using the IT Service Desk system.
  • Respond promptly to support inquiries via in-person assistance, Microsoft Teams, phone, or remote support tools.
  • Escalate high-impact or unresolved issues to the fellow Team members or Team Lead as appropriate.
  • Follow up with end users to ensure full resolution of issues and deliver high-quality, customer-focused service.
  • Install, configure, update, and maintain desktops, laptops, mobile devices, printers, and peripherals according to company standards.
  • Perform routine hardware and software maintenance, including repairs and updates.
  • Maintain and update the IT asset inventory; support deployment, recovery, and tracking of IT equipment.
  • Assist with user onboarding and offboarding tasks including account creation, password resets, and Active Directory administration.
  • Manage user access, permissions, and security configurations to align with company policies.
  • Diagnose and resolve hardware, software, and basic infrastructure/network issues to reduce downtime and maintain performance.
  • Provide basic to intermediate support for network-related tasks, including security protocols, anti-virus software, workstation applications, and performance monitoring.
  • Manage VOIP phone systems and mobile device (cell phone) setups across all locations.
  • Document IT processes, configurations, and troubleshooting procedures for internal use and training.
  • Ensure adherence to company IT policies, processes, and security protocols; report any concerns or non-compliance.
  • Liaise with external vendors for hardware, software, and office technology support.
  • Collaborate with fellow IT team members to resolve complex technical issues and contribute to team projects and initiatives.

Skills & Qualifications:

  • Bilingual in English and Spanish (preferred)
  • 2-3 years of experience in end-user support, including hardware configuration and troubleshooting
  • 2-3 years of experience in network support (e.g., wireless, firewalls, switches, routers, structured cabling)
  • Experience with IT ticketing systems and incident management
  • Proficient in supporting Windows OS, Microsoft Office 365, and Active Directory environments
  • Hands-on experience with remote support tools
  • Preferred certifications: Microsoft Azure / 365, MCSE, MCP, CompTIA A+, Network+
  • Knowledge of virtualization platforms (e.g., VMware, Nutanix) is an asset
  • Experience with Microsoft SQL Server and Dynamics GP is a plus
  • Strong interpersonal and communication skills; team-oriented with a customer-first mindset
  • Excellent problem-solving and troubleshooting skills; able to see issues through to resolution
  • Self-motivated with strong task prioritization and time management abilities
  • Quick to learn new technologies and systems
  • Capable of lifting and transporting IT equipment (computers, servers, peripherals)
  • Strong skills in documentation and reporting
  • Willingness to provide on-call support outside regular business hours

The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. In addition, the candidate will be required to provide Solutions 2 Go Inc., with their vaccination status during the background check process. If you have any questions along the way, please do not hesitate to ask.Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team.For more information on Solutions 2 GO Inc., please visit .

Humber River Hospital – Service Desk Support – Toronto, ON

Company: Humber River Hospital

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Jun 2025 23:31:29 GMT

Job description: Position ProfileBuild your career – at the hospital that’s built for the futureSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team.Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.Employment Status: Part-time
Hours of Work: days, evenings, overnights, weekends and stat holidays
Location: Humber River Health – all sites
Labour Group: Non-Union
Reporting Relationship: Manager, Technical and Support ServicesResponsibilities:

  • Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
  • Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
  • Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
  • Recording, categorizing and logging requests for service using a central ticket management solution;
  • Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
  • Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
  • Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
  • Ability to provide training to staff and users.
  • Develops procedures and provides documentation for staff and users manuals.
  • Upgrading existing PC Hardware and software.
  • Provide technical support to hospital staff during business and after hours by participating in on-call rotation
  • Provides end-user support for the installation and support of applications.
  • Other duties as assigned.

Requirements:

  • Successful completion of University and/or Community College diploma in a health-related or computer technology program.
  • Minimum 3 years’ experience in a Technical Service Desk role is required.
  • Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
  • Experience with Meditech and other healthcare information applications is an asset.
  • Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
  • Experience in troubleshooting Local and Wide area networks and is an asset.
  • ITIL Foundation experiences and/or certification is an asset.
  • A highly developed customer-service orientation.
  • Excellent attendance and discipline free record required.

Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interviewWhy choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

LifeWorks – Client Support Business Analyst, DB Pension – Toronto, ON

Company: LifeWorks

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Jun 2025 06:13:12 GMT

Job description: TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join our team and what we’ll accomplish togetherThe client support Business Analyst will be responsible for the delivery of services to our clients.
This role combines technical expertise with business administration to deliver effective solutions while ensuring quality throughout the development lifecycle.
This role is 100% remote.What you’ll doEstablish and maintain excellent client relationship & satisfaction;Clear knowledge of our Solution and can effectively support the teamProvide expertise in particular functional areas of our Solution including integration with other components in the solutionMonitor and track all client requests to ensure work is appropriately assigned to various internal teams ensuring clear ownership and accountability, and is completed in a timely manner with quality;Attend and prepare regular status meetings with the clientWorks directly with the internal team to resolve incidents, prepare client requirement documentation, understand changes in upcoming releases, and provide client supportWhere appropriate peer review responses from team membersPerform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respectedParticipate in the analysis of requests for changes to our solution or internal processes including updates to requirement documentationOrganize and manage change order project deliverables as may be required to deliver “Out of Scope” work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicableCollaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client user are effectively using our integrated solutionWhat you bringHave a college education in a field deemed relevant;Have a minimum of 3 years of experience in Defined Benefit Pension AdministrationAdvanced skills with ExcelBe able to understand business needs and identify the best way to respond to itDetailed oriented and able to assess situations logicallyAble to understand client issues and provide guidance on next stepsAble to manage client priorities and expectationsBe able to manage priorities and meet deadlines in a changing environmentExcellent communication skills (oral or written) with external clients and internal team members at all levelsKnowledge of the area of pension or benefits administration and / or quality assurance experience will be considered an assetBe available for occasional travel#REMOTE#LI-JG1#TelusHealthJobsA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.