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Company: University of Toronto
Location: Toronto, ON
Job description: Date Posted: 01/16/2024
Req ID: 35679
Faculty/Division: VP & Provost
Department: Centre for International Experience
Campus: St. George (Downtown Toronto)
Position Number: 00055660
Description:
About us:
The University is a global leader in research and teaching. We provide diverse and extensive areas of study organized around intimate learning communities. That is what creates an exceptional learning environment for our students. The University is committed to providing an enriching student experience to all its students.
Student Life strives to provide all students to actively participate in learning; effectively manage their experience and wellbeing, find connections, community, and friendship; encounter new ways of thinking, learning, and being in the world; and experience leadership, independence, and success.
The Centre for International Experience (CIE), within the Division of Student Life and the Office of Vice President International, provides students opportunities so they can expand their learning into the global arena. CIE enables students to expand their world to gain a global advantage. We work with students, academic units, local and global community to create sustainable and diverse learning abroad experiences that incorporate study, research and professional opportunities. We work in partnership with faculties and services to enable students new to Canada to maximize their time at U of T to meet their goals and aspirations on graduation. Finally, we work to build global learning opportunities on campus curricular, co-curricular and experiential.
Your opportunity:
The Resource and Information Coordinator will provide front-line support to the Centre for International Experience and its visitors. Reporting to the Associate Director, International Student Experience and Global Fluency, the Coordinator is responsible for the activities of the Resource and Information Hub and overseeing a team of student staff to provide excellent front-line support. The Coordinator supports the International Experience teams with events and triaging, disseminates information and communications to international students, and maintains our website, social media, and digital communication channels.
Qualifications:
Essential Qualifications:
- Bachelor’s Degree in a relevant discipline or an equivalent combination of education and experience.
- Minimum three years of related experience in international student experience, front line service, events management and marketing/communications is required.
- Of the 3 years related experience, a minimum 2 year demonstrated experience in marketing and communications including social media, website, e-newsletter content creation is required.
- Of the 3 years related experience, a minimum 2 year demonstrated experience running successful front line services including training, scheduling and overseeing the work of student/casual staff is required.
- Of the 3 years related experience, a minimum 2 year demonstrated experience with supporting event coordination including logistics and delivery is required.
- Knowledge of student transitions into international higher education landscapes required.
- Demonstrated knowledge of multi-campus international student support services and international student experience from the Student Life lens required.
- Proven experience in working in flexible environments and in dealing with uncertainty is required.
- Demonstrated high level of accuracy required.
Assets (Nonessential):
- Experience working with faculty, staff and students in a university setting, including high-level officials an asset.
- Knowledge of a second language an asset.
- International experience working in a non-Canadian education setting an asset.
To be successful in this role you will be:
- Approachable
- Communicator
- Diplomatic
- Proactive
- Problem solver
- Team player
NOTE: This role is onsite five (5) days a week.
Closing Date: 01/26/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time NOTE: This role is onsite five (5) days a week.
Pay Scale Group & Hiring Zone:
USW Pay Band 10 — $69,455 with an annual step progression to a maximum of $88,819. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Blythe Campbell
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact .
The University of Toronto is looking for a Resource and Information Coordinator for its Centre for International Experience. The coordinator will provide front-line support, oversee a team of student staff, support events and triaging, disseminate information to international students, and maintain digital communication channels. The qualifications include a bachelor’s degree, three years of related experience, and knowledge of student transitions into international higher education landscapes. The university encourages members of Indigenous, Black, racialized, and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups to apply. The university values diversity and is committed to equity and inclusion, striving to make its recruitment processes as accessible as possible for applicants with disabilities.
Customer Service Representative
We are seeking a customer service representative to join our team. The ideal candidate will have a friendly and professional attitude, excellent communication skills, and the ability to handle a high volume of inbound calls and customer inquiries. Responsibilities include answering customer questions, resolving issues, and providing product and service information. The successful candidate will also be responsible for maintaining customer records and following up on customer interactions. Previous customer service experience is preferred, but we are willing to train the right candidate. This is a full-time position with competitive pay and benefits. If you are passionate about providing excellent customer service and are looking for a rewarding career opportunity, we would love to hear from you.
Expected salary: $69455 per year
Job date: Thu, 18 Jan 2024 08:45:14 GMT
