Too Good To Go – Customer Experience Specialist (French & English Speaker – fully remote) – Ontario

Company: Too Good To Go

Location: Ontario

Expected salary: $48000 – 50000 per year

Job date: Mon, 30 Jun 2025 01:53:51 GMT

Job description: At Too Good To Go, we dream of a planet with no food waste.Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis.We are on a mission to change that – are you with us?Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 122 Million users, and more than 463 million meals saved.We’re proud of what we’ve achieved so far, but we are just at the start of our journey.We are looking for an exceptional bilingual Customer Experience Specialist to join the Canada superstar team at Too Good To Go in Ontario! This position requires being fully proficient in French and English!This position requires availability from Saturday to Wednesday, from 9 am to 5:30 pm. This is a fully remote position.Your missionReporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement.Your role

  • You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
  • You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
  • You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
  • You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
  • You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
  • You will be our best ambassador by embodying the philosophy and tone of our brand.
  • You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

  • You have previous experience in customer service, preferably in contact or call centre
  • You are fully written and verbal proficiency in English and French, to communicate with users and partners across Canada.
  • Being also fluent in Italian will be a big plus!
  • You are based in Ontario.
  • You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
  • You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers.
  • Previous experience working with CRMS Zendesk & Salesforce will be a plus!
  • You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
  • You like being part of a fast-pasted dynamic environment and like to engage with customers and business partners
  • You are detail-oriented and stay focused even when you have to handle repetitive tasks.
  • Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
  • Previous experience working in a marketplace or the Food Industry will also be a plus.

Our Values:

  • We win together
  • We raise the bar
  • We keep it simple
  • We build a legacy
  • We care:

What we offer:

  • A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
  • The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
  • Strong personal as well as professional development in an intense and high-growth scale-up environment.
  • An open company culture where you have the independence and room to unleash your creativity.
  • A strong team culture where successes are celebrated together.

How to applyThe Salary band for this role is 48k-50k CAD per annum

  • We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
  • Submit your Resume and Cover letter in English.
  • Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
  • The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study.

Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email accessibility@toogoodtogo.caToo Good To Go is an equal opportunity employerJob Ref – #LI-CR1A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Sutherland – Customer Service Reps/Sports Specialists – Remote – Oshawa, ON

Company: Sutherland

Location: Oshawa, ON

Expected salary:

Job date: Fri, 04 Jul 2025 22:58:49 GMT

Job description: Company DescriptionDo you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a work from home opportunity?Join Us.Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.Job DescriptionAs a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer’s digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:

  • Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
  • Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
  • Effectively using all available technology tools and resources to resolve fan inquiries
  • Developing/maintaining a general knowledge of client’s products and services

What we offer:

  • Competitive hourly rates, paid training and PTO — be sure to ask about our Global Flexible Vacation Policy!
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

  • High school diploma or GED
  • Ability to type 30+ words per minute
  • 1+ year of customer service experience
  • Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
  • Efficient in website/digital navigation and interaction
  • Strong knowledge of and passion for sports
  • Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote — environment
  • Proficient in Microsoft programs

We will provide equipment, but to work from home you must have:

  • A quiet and distraction-free, secure place to work.
  • Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)

Additional InformationThis job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.Additional informationAs a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

PolicyMe – Bilingual Customer Success Specialist (Remote) – Toronto, ON

Company: PolicyMe

Location: Toronto, ON

Expected salary:

Job date: Sat, 05 Jul 2025 22:19:42 GMT

Job description: Overview of the roleJoin us at PolicyMe! We’re modernizing insurance and we’d like your help. The Canadian insurance landscape has remained largely unchanged for decades and we’re changing that. We’re a remote-first, Toronto-based startup with big ambitions.
We’re looking for a bilingual (French/English) Customer Success Specialist to support our customers and Advisor Team throughout the life insurance journey. You’ll be responsible for policy servicing tasks, client communication, and helping us deliver an exceptional customer experience every step of the way., About PolicyMe: is a Venture-Backed InsurTech startup on a mission to put families first, protecting them with the honest and uncomplicated life insurance they deserve. Through technology, PolicyMe is streamlining the traditional insurance process, removing barriers and inefficiencies to deliver a fully-underwritten life insurance policy that families deserve but with fewer steps and lower costs.
PolicyMe makes it easy to get a quote and apply for term life insurance online in 20 minutes or less. Since our launch in 2018, we have grown exponentially, selling over $1 billion in life insurance coverage to Canadians.PolicyMe was also most recently voted as one of Canada’s 50 Most Impactful Companies of 2021, and has been mentioned in BetaKit, National Post, the Global & Mail, Global News and more. If you’re interested in being considered for this opportunity, please submit a resume.
Commitment to Equal Opportunity:PolicyMe is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Accessibility Statement:PolicyMe is dedicated to ensuring an accessible experience for all candidates. If you require accommodations during the application process, please let us know in the “Additional Information” section of the job application. We are committed to working with you to provide support and make reasonable adjustments throughout the process.

DXC Technology – Customer Support Representative (Weekend Night Shift) – CANADA – Mississauga, ON

Company: DXC Technology

Location: Mississauga, ON

Expected salary:

Job date: Sun, 06 Jul 2025 00:17:26 GMT

Job description: Job Description:What You Will Do:

  • Answer incoming phone calls and respond to basic customer inquiries or route calls to the appropriate personnel.
  • Document call details and outcomes in the account history; initiate necessary follow-ups independently.
  • Research customer issues and respond to escalations via email in a timely and professional manner.
  • Process inbound and outbound calls to meet or exceed service level agreements (SLAs).
  • Accurately record call details, process requests, and update account information with proper documentation.
  • Perform data entry and match documents to the correct accounts to maintain accurate and up-to-date records.
  • Collaborate with team members and management via Microsoft Teams to resolve service-related issues.

Who You Are:

  • High school diploma
  • Strong communication and problem-solving skills
  • Comfortable working independently
  • Flexible and adaptable to shift changes

Work Environment:

  • This is a remote position within Canada only
  • Weekend night shift: Thursday to Sunday, 7:30 PM – 6:00 AM ET
  • Note: This night shift may transition to a day shift and include outbound calling to upon the return of the employee currently on leave
  • All applicants must be legally authorized to work in Canada without requiring sponsorship now or in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

Customer Service Representative – BMO Financial Group – Toronto, ON

Company: BMO Financial Group

Location: Toronto, ON

Expected salary: $33850 – 44000 per year

Job date: Sat, 28 Jun 2025 23:41:48 GMT

Job description: Application Deadline: 07/12/2025Address: 250 Yonge StreetJob Family Group: Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and customer inquiries.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Escalates complex or unresolved customer situations to managers as required.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall customer experience.
  • Contributes to business results and the overall experience delivered.
  • May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills – Basic (in business environment).
  • Organization skills – Basic (in business environment).
  • Collaboration & team skills – Basic (in business environment).

Salary: $33,850.00 – $44,000.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:About UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Job Summary: Retail Banking Service Representative at BMO

Application Deadline: July 12, 2025
Location: 250 Yonge Street
Salary Range: $33,850 – $44,000 (varies based on factors like location and experience)

Role Overview:
The Retail Banking Service Representative is responsible for providing exceptional service to customers, identifying their financial needs, and offering tailored solutions. The position emphasizes collaboration within a branch and with BMO partners to enhance the customer experience and drive business objectives.

Key Responsibilities:

  • Deliver outstanding service to customers and handle transactions.
  • Offer guidance on digital banking options to streamline customer interactions.
  • Engage in needs-based conversations to identify customer opportunities.
  • Support operational tasks, including cash management and follow-up on applications.
  • Ensure compliance with risk and regulatory standards.
  • Participate as a key team member and contribute to the branch’s performance.

Qualifications:

  • No prior experience required; a relevant degree or certification is preferred.
  • Proficient in using digital tools and social media; capable of assisting customers in using these applications.
  • Strong interpersonal and communication skills.
  • A proactive approach to customer service and teamwork.

Company Commitment:
BMO promotes inclusivity and provides various benefits, including health insurance, tuition reimbursement, and retirement plans. They value employee development and offer support for career growth.

Diversity and Accessibility:
BMO is committed to creating an equitable workplace and offers accommodations during the selection process as needed.

For more information, visit the BMO website.

Celestica – Customer Program Management Specialist – Newmarket, ON

Company: Celestica

Location: Newmarket, ON

Expected salary:

Job date: Sun, 22 Jun 2025 06:23:30 GMT

Job description: Req ID: 127045
Remote Position: Hybrid
Region: Americas
Country: Canada
State/Province: Ontario
City: NewmarketSummaryIncumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.Detailed DescriptionPerforms tasks such as, but not limited to, the following:

  • Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
  • With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
  • Strong participation in pricing/bid preparation and the development and management of contract terms.
  • Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
  • Communicates frequently with customers to help ensure satisfaction with the company and the products.
  • Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
  • Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
  • Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
  • Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Knowledge/Skills/Competencies

  • In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
  • In-depth knowledge of the business issues associated with manufacturing PCBs.
  • In-depth knowledge of product pricing, contracts and contract negotiations.
  • Thorough understanding of business risks and price make up (Value add and Materials)
  • Excellent customer contact, negotiation and problem resolution skills.
  • Good presentation, database management and computer skills.
  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
  • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
  • Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
  • Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

  • Two to four years of relevant experience.

Typical Education

  • Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
  • Educational Requirements may vary by Geography

NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Starling Minds – Senior Customer Success Manager (Bilingual) – Toronto, ON – Vancouver, BC

Company: Starling Minds

Location: Toronto, ON – Vancouver, BC

Expected salary: $90000 per year

Job date: Sun, 22 Jun 2025 05:21:11 GMT

Job description: About Starling MindsAt Starling Minds, we empower organizations and their leaders to attract and retain the best talent by offering crucial mental health support that rivals in-person care.Currently, we’re facing a global mental health crisis. Approximately 1 in 4 people are struggling with their mental health, yet 60% go untreated due to barriers like cost, access, and stigma. This lack of treatment incurs heavy costs for both individuals and businesses.Our mission at Starling Minds is to provide the best and most affordable, personalized digital mental health care.Featuring a suite of 100% digital Cognitive Behaviour Therapy (CBT) options, our program tailors mental health plans for stress, anxiety, burnout, depression, substance use, and more. By ensuring comprehensive mental health support, we help organizations not only attract but also keep their best talent feeling happy, energized, and healthy.Summary of RoleWe’re looking for a Senior Customer Success Manager who is energetic, organized and creative. They will manage new and existing accounts while building deep and meaningful customer relationships. As Starling grows, our customer base is constantly evolving, and that is exactly what we are looking for in our newest Senior CSM – someone who is a strategic thinker, problem solver, and team player!About YouYou are dedicated to providing the best service to customers and committed to tackling and overcoming challenges. You are a life-long learner, and a strong advocate for mental health. You are looking to advance your career in a strategic role at a fast-paced company.Core Responsibilities

  • Launch, onboard and train new customers and partners
  • Lead Starling’s day to day account communication and management of customers and partners (reporting, health checks, etc.)
  • Develop and deliver strategic business reviews that analyze key customer data and make recommendations to drive adoption and engagement
  • Working closely with our customer engagement team, you will actively monitor customer adoption throughout the length of the relationship to ensure high uptake of the Starling program.
  • Identify and drive expansion opportunities as you guide customers through success milestones
  • Internal Advocacy: Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion change
  • Renewing client agreements
  • Proactively reaching out to clients & decision makers to ensure retention
  • Preventing churn – understanding competition, and addressing clients concerns or requests
  • Understanding user satisfaction and presenting NPS scores to clients
  • Understanding client’s satisfaction measures: e.g., NPS & satisfaction ratings of clients and their employees, app ratings & reviews, clients care ratings & reviews, any other diagnostic that can infer satisfaction of our clients and end-users
  • Present to large groups in person and via webinars

Skills and Requirements

  • Minimum 6 years in a high-performance account management capacity (SaaS) with proven results driving satisfaction and revenue
  • Experience managing partner relationships
  • Experience in a high-growth / start-up environment
  • Ability to travel within Canada and the US for on-site customer meetings and events
  • Ability to communicate and foster deep relationships with stakeholders at all levels (individual users, executive contacts, etc.)
  • Present enthusiastically to large groups
  • Energetic, organized and driven
  • Strategic and data-driven decision making
  • Excellent oral and written communication skills
  • Bachelor’s degree or equivalent

Nice to haves

  • Bilingual (English/French)
  • Understanding of technical integration options including APIs, SSO, etc.
  • Experience with managing others

Job Details

  • Reports to: Director of Customer Success
  • Base salary: $90,000+
  • Commission: Currently no targets / quotas, but commission available on account growth and renewal term length
  • Full time permanent position, 40 hours per week
  • Location: Remote role with preference for employee located in GTA (Toronto) or Lower mainland (Vancouver) as we have larger concentrations of employees in those regions and get together for monthly team days

Arabic & French Bilingual Customer Service Officer – Visa Application Centre – Vancouver – VFS Global – Vancouver, BC

Company: VFS Global

Location: Vancouver, BC

Job description: entire process is completed within the mandated Turn Around Time Assist Deputy Manager/Operations Manager in execution of WB… Project EXPERIENCE/QUALIFICATIONS REQUIRED: Fluent in English is a requirement for this position. Bilingual and fluent…
The content outlines the responsibilities of a role that involves ensuring processes are completed within the specified Turn Around Time. The position also assists the Deputy Manager/Operations Manager with the execution of the WB Project. Required qualifications include fluency in English, with bilingual proficiency being an additional asset.
I’m unable to directly access external websites, including the one you mentioned. However, if you could provide the main details or responsibilities of the job listed on that page, I would be happy to help you craft a job description based on that information!

Expected salary:

Job date: Sun, 06 Jul 2025 23:30:51 GMT

Dynacare – Customer Care Representative – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 25 Jun 2025 00:18:22 GMT

Job description: DescriptionPosition at DynacarePosting: Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Customer Care Representative?Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

Status-PermanentShift-Tuesday-Friday 2 PM-10 PM and Saturday 9 AM-5 PM ESTWork Style-RemoteDiscipline-DISNumber of positions available-1Start Date- ASAPDeadline for internal applicants- Friday, June 27, 2025, at 5 PM ESTWhat YOU will be doingAdministrative/Appointments Team Support: Processing new client orders, scheduling and/or managing/rescheduling tele-interview appointments due to interviewers absent or not able to complete appointments at scheduled time.Customer Service: inbound and outbound calls from/to insurance applicants associated with the TI appointments and the on-line scheduling tool.

  • Creating call-out lists for the TI team.
  • Handling inbound and outbound calls within expected handled calls targets and scheduling appointments using an online tool
  • Listening to and responding to voicemails
  • Supporting all interviewers in their day-to-day management of appointments
  • Responding to e-mails from internal & external stakeholders (managers, advisors, interviewers, etc.)
  • Working collaboratively with managers, team leads, and all TI teams.
  • Cross-training in public records admin work

What you bring to the role

  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to work on and manage simultaneously multiple software working tools.
  • Minimum 1 year customer service experience
  • High level of interpersonal skills required to succeed in a collaborative working environment.
  • Ability to work in a fast-paced environment.
  • Demonstrated ability to self-manage and prioritize in a result-driven and time sensitive function.
  • Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes.
  • Demonstrated Customer Centric approach and puts the customer first on all decisions.
  • Proven problem-solving skills.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.