Brand Ambassador (On-Call) (French Services) – CBC/Radio-Canada – Vancouver, BC

Company: CBC/Radio-Canada

Location: Vancouver, BC

Expected salary:

Job date: Sat, 19 Apr 2025 07:40:09 GMT

Job description: Your role We’re currently seeking brand ambassadors in Vancouver and Victoria, British Columbia who will support the Marketing… connections with our audience. As ambassador, your main role will be to provide support for all marketing and communications…

Gap – Traducteur (trice) pour le français du Canada | French Canadian Linguist (Remote) – Brampton, ON

Company: Gap

Location: Brampton, ON

Expected salary:

Job date: Sun, 13 Apr 2025 06:40:54 GMT

Job description: About Gap Inc.Our past is full of iconic moments — but our future is going to spark many more. We’re looking for the people who’ll help make our next decade just as revolutionary as our first five. If you’re one of the super-talented who thrive on change, aren’t afraid to take risks and love to make a difference, you’re the right fit. Come grow with us.About the RoleTo best support the business needs, core working hours for this role are: 11am-7pm ET (8am-4pm PT)APERÇU : Nous recherchons un(e) traducteur(trice) expérimenté(e) et professionnel(le) pour le marché canadien pour se joindre à l’équipe de localisation de Gap Inc. Cette personne doit être un(e) traducteur(trice) avec de l’expérience en traduction, transcréation, traduction automatique, post-édition et révision dans les domaines de la vente au détail, du marketing, des communications internes et de la traduction juridique. Cette personne travaillera en étroite collaboration avec le(la) gestionnaire linguistique et les traducteurs(trices) pour le français du Canada en ce qui concerne l’applicabilité du contenu pour la région du Québec et du Canada, le ton des marques, les exigences stylistiques et linguistiques, tout en travaillant avec l’équipe de localisation pour soutenir et renforcerWe are looking for an experienced, enthusiastic, and professional Linguist for the French-Canadian market to join the Localization team at Gap Inc. This position requires a strong linguist with experience in translation, transcreation, machine translation, post-editing and review – preferably in retail, marketing, internal communications, and legal realms. This role will partner closely with the French-Canadian Linguistic Manager and French-Canadian linguists, to ensure content applicability for the Québec/Canada region, brands’ tone of voice, stylistic and linguistic requirements all while working alongside the Localization team to support and strengthen business partner relationships cross functionally.What You’ll Do

  • Fournir une expertise en français du Canada en veillant à la conformité aux lois linguistiques du Québec et du Canada et assurer la pertinence du contenu à l’échelle régionale et le respect du ton de chaque marque.
  • Effectuer les traductions de l’anglais vers le français du Canada (y compris les tâches de transcréation et de post-édition), les révisions linguistiques, les révisions et corrections contextuelles et la mise en page légère.
  • Effectuer les traductions de l’anglais vers le français du Canada pour le contenu destiné à la clientèle et aux membres du personnel, y compris le contenu créatif et technique.
  • Effectuer des recherches terminologiques et collaborer à des questions relatives à la terminologie.
  • Passer en revue, hiérarchiser et gérer les échéances, les problèmes et les requêtes qui affectent le contenu localisé pour assurer que les attentes des parties prenantes internes sont satisfaites et que les projets sont livrés à temps avec des traductions de haute qualité.
  • Établir des partenariats et faire valoir son expertise en localisation pour approfondir la collaboration avec l’équipe de localisation et les traducteurs(trices).
  • Soutenir les équipes internes dans l’amélioration continue des processus de localisation qui pourraient être améliorés.les liens avec les partenaires au sein de l’entreprise.
  • Provide linguistic expertise and be an advocate for the French Canada (FRCA) language, ensuring compliancy with linguistic laws in Québec/Canada, regionally relevant content, and respect of each brand’s voice.
  • Complete FRCA translations (including transcreation and post-editing tasks), linguistic reviews, in-context reviews/proofreading, and light formatting.
  • Provide FRCA translations for employee-facing and customer-facing content, including creative and technical content.
  • Perform terminology research and collaborate on terminology questions.
  • Review, prioritize, and manage deadlines, issues and queries that affect localized content to ensure internal stakeholder’s expectations are met and projects are delivered on time with high quality translations.
  • Build partnerships and assert localization expertise to deepen collaboration with the Localization team and linguists.
  • Support internal teams in continually improving processes and identify areas in localization that could be improved.

Who You Are

  • Maîtrise du français du Canada (langue maternelle) et de l’anglais (écrit et parlé).
  • Traducteur(trice) de l’anglais au français expérimenté(e) avec compétences en transcréation.
  • Expérience en traduction de différents types de contenu, notamment les communications, le marketing, les ressources humaines, les documents juridiques et techniques.
  • Excellentes compétences en communication interpersonnelle, écrite et verbale.
  • Souci du détail et capacité à apprendre rapidement de nouveaux outils et applications de localisation.
  • À l’aise avec l’utilisation d’une variété d’outils de publication et s’efforcer de fournir de l’information de façon réfléchie tout en travaillant sur du contenu diversifié.
  • Capacité à travailler sous pression pour respecter des échéances serrées.
  • Mentalité de service à la clientèle et capacité à fournir un excellent service aux clients internes.
  • Une expérience dans le commerce de détail ou la mode est un atout.
  • Une expérience préalable de XTM est un atout.
  • Une connaissance du projet de loi 96 du Québec est un atout.
  • Native level proficiency in French (Canada) and fluent in English (both written and spoken).
  • Experienced French

English translator with transcreation ability. * Experience with translating different types of content, such as communications, marketing, human resources, legal and technical.

  • Excellent interpersonal, written, and verbal communication skills.
  • Strong attention to detail and ability to learn new localization tools and applications quickly.
  • Comfortable using a variety of publishing tools and is thoughtful in the delivery of information while working on diverse content.
  • Ability to work under pressure to meet tight deadlines
  • Strong service mindset with the ability to provide excellent service to internal customers.
  • Prior experience in retail or fashion is an asset.
  • Prior experience in XTM is an asset.
  • Prior experience with Quebec’s Bill 96 is an asset.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
  • Competitive Paid Time Off plans.*
  • Company match for donations and volunteer time*
  • Registered Retirement Savings Plan
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • Virtual health care 24/7*
  • Maternity/Parental Top Up.*
  • See more of the benefits we offer.

*For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.

Sonova – Bilingual Customer Service Representative (English and French) – Mississauga, ON

Company: Sonova

Location: Mississauga, ON

Expected salary:

Job date: Fri, 11 Apr 2025 06:49:52 GMT

Job description: Bilingual Customer Service RepresentativeThis Bilingual Customer Service Representative is responsible for supporting the sales effort of the company, serving as: customer liaison and exists to create a collective purpose as the backbone of the Phonak Canada infrastructure. The aim is to create a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging ourselves to maximize efficiency.Responsibilities:Serves customers via phone, fax, mail or e-mail by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profilesResolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problemsRedirects complex or specialized concerns to appropriate team for follow up (e.g. – Audiology inquiries, technical product support, etc.) when applicableInvestigates and resolve problems related to shipment of product, returns, credits and ordersLiaises with all departments to ensure order fulfilmentProcess written and oral BTE and ITE ordersPrepares quotes on hearing aidsTracks orders, advises of out-of-stock situationsCommunicates company policies and pricing per price and policy guideMore about you:Effective written and verbal communicationExperience working in a call center environment is required.Ability to adapt to a variety of situationsStrong typing proficiency and computer skillsIntermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interfaceExperience using Salesforce and ERP is preferred.Must be fluent in English and FrenchA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova – Bilingual Customer Service Representative (English and French) – Mississauga, ON

Company: Sonova

Location: Mississauga, ON

Expected salary:

Job date: Fri, 11 Apr 2025 05:01:54 GMT

Job description: Bilingual Customer Service RepresentativeThis Bilingual Customer Service Representative is responsible for supporting the sales effort of the company, serving as: customer liaison and exists to create a collective purpose as the backbone of the Phonak Canada infrastructure. The aim is to create a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging ourselves to maximize efficiency.Responsibilities:Serves customers via phone, fax, mail or e-mail by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profilesResolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problemsRedirects complex or specialized concerns to appropriate team for follow up (e.g. – Audiology inquiries, technical product support, etc.) when applicableInvestigates and resolve problems related to shipment of product, returns, credits and ordersLiaises with all departments to ensure order fulfilmentProcess written and oral BTE and ITE ordersPrepares quotes on hearing aidsTracks orders, advises of out-of-stock situationsCommunicates company policies and pricing per price and policy guideMore about you:Effective written and verbal communicationExperience working in a call center environment is required.Ability to adapt to a variety of situationsStrong typing proficiency and computer skillsIntermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interfaceExperience using Salesforce and ERP is preferred.Must be fluent in English and SpanishA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Royal Bank of Canada – Bilingual (French & English) Insurance Advisor Home &Auto – Advice Centre – Ottawa, ON

Company: Royal Bank of Canada

Location: Ottawa, ON

Expected salary:

Job date: Sun, 13 Apr 2025 00:23:13 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds – the flexibility you need for your life and the fulfillment you seek in your work.We will provide you with the tools, training and support you need to successfully complete the Other than Life (OTL) Ontario insurance license and other provinces.As an RBC Bilingual (French and English) Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.What will you do?

  • Provide insurance advice and solutions to clients based on their needs through inbound calls
  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
  • Use procedures effectively and seamlessly during conversations with clients
  • Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?Must-have

  • Fluent in both French in English
  • Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
  • Exceptional customer service skills with the ability to build strong relationships and connect with clients
  • Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
  • Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

  • Possession of the Other Than Life (OTL) license at time of application
  • Post-secondary education
  • Knowledge of insurance products
  • Customer service and/or sales experience in a contact centre environment.

What’s in it for you?Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

  • Working with an award-winning team
  • A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
  • Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
  • Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
  • Flexible work arrangements and leaders who support your needs—both personal and professional.
  • An opportunity to have real impact on the lives of our clients and the communities you serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.#Remote#LI-ML1Job Skills Auto Insurance, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, SalesAdditional Job DetailsAddress: 2212 BANK ST:OTTAWACity: OTTAWACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-04-11Application Deadline: 2025-04-28Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Zortech Solutions – ServiceNow Implementation Specialist Bilingual French English – Toronto, ON

Company: Zortech Solutions

Location: Toronto, ON

Expected salary:

Job date: Thu, 03 Apr 2025 22:05:50 GMT

Job description: Role: ServiceNow Implementation Specialist-Bilingual French\EnglishLocation: Remote-CanadaDuration: FulltimeBachelor’s degree in Computer Science, Information Technology, or related fieldMinimum of 5 years of experience in ServiceNow implementation and administrationServiceNow Certified System Administrator and Implementation Specialist certificationsExtensive hands-on experience with ServiceNow ITSM, ITOM, and ITAM modulesProven expertise in ServiceNow customization, scripting, and workflow designAdditional ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management)Experience with ServiceNow Performance Analytics and ReportingExperience working in a managed service provider environment

Zortech Solutions – ServiceNow BA-Bilingual French English – Toronto, ON

Company: Zortech Solutions

Location: Toronto, ON

Expected salary:

Job date: Thu, 03 Apr 2025 22:33:09 GMT

Job description: Role: ServiceNow BA-Bilingual French\EnglishLocation: Remote-CanadaDuration: Fulltime2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process consultancyStrong understanding of ITIL framework standardsStrong experience with ServiceNow ITSM, CMDB and related modulesExpertise with Software Development Lifecycle (SDLC) and Agile practicesSolid experience in requirements gathering, including experience in creating process documentationStrong interpersonal skills, customer centric attitude, ability to deal with cultural diversityBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)ServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), and Certified Application DeveloperITIL certification preferred

VendorPM – Bilingual Sales Development Representative (SDR) – French & English – Toronto, ON

Company: VendorPM

Location: Toronto, ON

Expected salary:

Job date: Sat, 05 Apr 2025 04:26:56 GMT

Job description: About Us:VendorPM modernizes how vendors and property managers collaborate through industry-specific vendor management and procurement software. Our platform connects over 6,000 buildings and 50,000 vendors in a single marketplace, boosting efficiency for property managers while driving new business to vendors across North America.As one of Toronto’s fastest-growing startups, we’re a certified Great Place to Work and were named one of Canada’s Best Workplaces in 2023. Backed by top-tier investors like Bessemer Venture Partners and industry leaders, we’re scaling our team with driven innovators who want to make a real impact.
Our team is passionate about growth, innovation, and collaboration – if you are passionate about making an impact and putting in the work to get there, you’re likely a great fit for our team!About The Role:We’re on the hunt for elite SDR’s who are fluent in both English and French to join our team.
As a Bilingual Sales Development Representative at VendorPM, you will be responsible for contacting vendor leads assigned to you across Canada and the US, and converting them into sales to achieve weekly sales quotas. Your role will involve expanding our vendor client base by promoting our exclusive platform that services commercial vendors serving various sectors such as commercial, retail, industrial, and residential property management firms.Why Join?

  • Unlimited bonus potential + stock options– high earnings for top performers!
  • Competitive salary: $55K base + $10K bonus
  • Remote-first workplace (1 day per week in-office for collaboration & training).
  • A young, vibrant culture led by dynamic founders.
  • Downtown office at Yonge & Queen (Toronto).
  • Employee benefits: health & dental, prescription coverage, long-term disability, travel insurance,
  • 3 weeks’ vacation (+1 additional day per year).
  • 8 wellness days (for sick days & appointments).
  • Parental leave top-up.

What You’ll Do:

  • Conducting sales calls to educate potential clients about our offerings.
  • Utilizing Salesforce for record-keeping of prospect accounts and for logging all activity and information on prospects and companies.
  • Manage relationships with existing and potential clients.
  • Guide clients through the sales cycle, from initial contact to closing.
  • Organize and track your sales pipeline to meet team targets.
  • Adapt sales strategies based on market trends and feedback.
  • Offer tailored advice and solutions to prospects and clients.
  • Attend industry events to expand our client base.
  • Attend weekly sales blitzes and training sessions at the office.

What We’re Looking For:

  • The future closer: You are a new grad or looking to start in sales with a growing company
  • Bilingual Proficiency: Fluent in English and French.
  • Sales-Driven Mindset: Highly motivated with a passion for exceeding targets. Some experience with cold lead sales is essential, preferably in SaaS or tech.
  • Fearless Communicator: Comfortable with cold calling and client engagement.
  • Fast Learner & Adaptable: Open to feedback and eager to grow in sales.
  • Team Player: Willing to wear multiple hats and contribute beyond core responsibilities.

Bonus if you have:

  • Experience in real estate and vendor sourcing
  • Bachelor’s Degree or Equivalent

The Hiring Process: * Meet Our Recruiter: We’ll learn about you (and you about us!).

  • Initial Interview with hiring company’s People and Culture Manager.
  • Task and Final Interview with Hiring Manager and VP of Revenue.
  • Meet the Founders
  • Hired!

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Edward Jones – Tailored Branch Support Specialist II – Bilingual French – Ontario

Company: Edward Jones

Location: Ontario

Expected salary:

Job date: Sat, 29 Mar 2025 06:39:35 GMT

Job description: RecruiterKristy GilmoreOpportunity OverviewCanada Service is seeking a Tailored Branch Support (TBS) Specialist to provide remote branch support to Financial Advisors (FAs) all over Canada. Associates in this area will remotely support multiple Financial Advisors daily with answering incoming calls, handling client, vendor, and FA inquiries. In addition, they will assist with documenting information, preparing appointments, processing account openings and transfers, and processing trades, among other responsibilities.Following successful completion of initial training, associate will require understanding of products and services offered by the firm, including all processing steps and procedures as well as firm and regulatory requirements, in order to provide reliable and accurate service to branch teams and clients. In addition, the associate is responsible for continually learning on the job through interaction with leader, team members, and other departments, and available to attend Continuing Education sessions and partake in Home Office duties. Responsibilities include:

  • Providing solutions in response to incoming/outgoing telephone calls and written correspondence from branch teams, in both an independent and team structure considering different variables such as legal/regulatory guidelines and risk to the firm; Associate will not provide solutions, guidance and recommendations on the suitability of investments as it pertains to clients.
  • Provide an ideal client experience through excellent service and personalized relationships. Associate will not provide solutions, guidance, and recommendations on the suitability of investments as it pertains to clients.
  • Organize and protect FA time by maintaining meeting schedules and/or screening phone calls; Review/Help FA set up time blocking to allocate time for specific business building activities.
  • Provide consistent, skilled tailored branch support to FAs to accelerate their business building using available systems.
  • Partner with FA in preparing for client appointments, setting up SOPs in the branch and sharing proven best practices.
  • Contributing to the overall success of the department by acting as a resource for others and supporting new initiatives, projects, or process changes.
  • Identifying opportunities for improvements or enhancements within the team.
  • Maintaining an active development plan.

** Candidate must be proficient in both written and spoken French to be considered for role **Position TypeHome Office – CanadaPosition ScheduleFull-TimeCompany DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.View our .¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.External Flexible Work Option(s)Hybrid, RemoteAwards and AccoladesAt Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades:Check out our Canadian awards and accolades:Position Requirements** Candidate must be proficient in both written and spoken French to be considered for role **

  • 1-2 years of customer service or administrative experience working in the financial services industry; Prior/Current BOA experience at Edward Jones is preferred, but not required
  • Bachelor’s degree or equivalent work experience is preferred
  • Previous understanding of the financial advisor role or ability to quickly learn and apply technical information regarding financial advisor role, Edward Jones systems, and financial services industry is critical
  • Excellent verbal and written communication skills; Ability to respond and adapt to callers and peers with appropriate tone, organized thoughts, and confidence; Ability to respond to written correspondence in a clear, succinct manner using correct grammar, spelling and format
  • Organizational and time management skills are essential with ability to multi-task, prioritize tasks using seasoned judgment, and follow up appropriately to resolve client/prospect issues quickly and effectively
  • Capable of working in a fast paced, team oriented environment, quickly learning and applying new information
  • Strong computer skills are required, including effective use of Microsoft Office applications

Candidates applying to Canadian jobs must reside in CanadaSalary InformationAt Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Genex Services – Telephonic Case Manager – French Bilingual – Toronto, ON

Company: Genex Services

Location: Toronto, ON

Expected salary: $54000 – 95000 per year

Job date: Sun, 30 Mar 2025 08:18:02 GMT

Job description: Company Overview:The Enlyte Family of BusinessesMitchell | Genex | CoventryEnlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth. Job Description:*This is a remote opportunity, but the individual must live in Canada.The Telephonic Case Manager provides case management services to clients. Assesses and documents case activities in a timely manner, facilitates timely return to work, reviews medical aspects of claims, recommends diagnostic procedures and testing, and coordinates second opinions. The case manager interacts with insurance providers, treatment providers, and employer and client to ensure the success of the treatment plan. The case manager also evaluates the progress of the treatment and makes necessary adjustments to it.

  • Responsible for assessment, planning, coordination, implementation and evaluation of injured/disabled individuals involved in the medical case management process.
  • Provides case management services to injured employees on behalf of carriers/employers.
  • Facilitates communication with third party payers, providers, injured employees and employers to reduce disability costs.
  • Provides goals that are customer/client-oriented, results-oriented, quality- oriented and in accordance with province-specific case management requirements within the workers’ compensation insurance industry.
  • Provides comprehensive review of available medical records to assess for case management value and identify complex medical conditions.
  • Uses clinical experience, knowledge, evidenced based guidelines, and other resources to proactively evaluate the medical and disability status in order to assist adjuster in appropriately setting reserves.
  • Analyzes clinical information to identify care needs and strategize with all parties to create common goals in order to reach maximum medical improvement and to promote safe return to work for the injured employee. Based on this analysis, develops pro-active action plans to outline expected barriers and recommend cost-saving solutions.
  • Communicates and collaborates with the insurance carrier to control high medical costs by providing updates on condition changes and treatment expectations.
  • Follows specific account instructions regarding timeframes to provide reports to clients and formats.
  • Documents savings on case concurrently while the case is open and describes value added to case in closing summary.
  • Understands and complies with current industry accepted case management guidelines.
  • Stays informed and complied with province/federal legislation as it applies to case management for an assigned geographic region.
  • Provides leadership and assistance to co-workers.
  • Reporting billing hours in accordance with case activity and billing practices.
  • Stays informed of healthcare industry current practices and trends.

Knowledge: You will be responsible for managing up to 55 cases per month. A clinical background related to trauma, neurological, orthopedic, or occupational health nursing is required. Worker’s compensation experience is required.Job Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.Supervision: You will receive general instructions on new assignments and little instruction on day-to-day work. Qualifications:

  • EDUCATION: Diploma, Associate or bachelor’s degree in nursing required. Masters level and/or advanced study in a health-related field desired.
  • EXPERIENCE: Minimum of two years’ clinical nursing practice if bachelor’s degree or higher in Nursing OR holds certification as a Case Manager; minimum of three years’ clinical nursing practice required if Diploma or Associates Degree in nursing AND currently does not hold certification as a Case Manager. Workers’ compensation-related experience preferred.
  • MINIMUM QUALIFICATIONS: Registered nurse with current, valid registration.
  • OTHER QUALIFICATIONS: 5+ years related clinical experience preferred. Prior Case Management experience preferred. Experience in rehabilitation services industry, vocational/occupational/industrial nursing preferred. Background in provincial workers’ compensation law and practices desirable. Excellent interpersonal skills and phone manners. Excellent organizational skills. Ability to set priorities. Ability to work independently. Computer literacy required. Bilingual in French an asset.

*Requires DSL, fiber or cable internet connection from home. 1 mbps preferred or better. *Registered Nurse (RN), Nursing, Home Care Registered Nurse, Emergency Room Registered Nurse, Clinical Nurse, Nurse Case Manager, Field Case Manager, Medical Nurse Case Manager, Workers’ Compensation Nurse Case Manager, Critical Care Registered Nurse, Advanced Practice Registered Nurse (APRN), Nurse Practitioner, Case Management, Case Manager, Home Healthcare, Clinical Case Management, Hospital Case Management, Occupational Health, Patient Care, Utilization Management, Acute Care, Orthopedics, Rehabilitation, Rehab, CCM, Certified Case Manager, CDMS, Certified Disability Management Specialist, CRC, Certified Rehab Certificate, CRRN, Certified Rehab Registered Nurse, COHN, Certified Occupational Health Nurse, CMC, Cardiac Medicine Certification, CMAC, Case Management Administrator Certification, ACM, Accredited Case Manager, MSW, Masters in Social Work, URAC, Vocational Case Manager Benefits:We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $54,000 – $95,000, and will be based on a number of additional factors including skills, experience, and education.The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.#LI-AP1Registered Nurse (RN), Nursing, Home Care Registered Nurse, Emergency Room Registered Nurse, Clinical Nurse, Nurse Case Manager, Field Case Manager, Medical Nurse Case Manager, Workers’ Compensation Nurse Case Manager, Critical Care Registered Nurse, Advanced Practice Registered Nurse (APRN), Nurse Practitioner, Case Management, Case Manager, Home Healthcare, Clinical Case Management, Hospital Case Management, Occupational Health, Patient Care, Utilization Management, Acute Care, Orthopedics, Rehabilitation, Rehab, CCM, Certified Case Manager, CDMS, Certified Disability Management Specialist, CRC, Certified Rehab Certificate, CRRN, Certified Rehab Registered Nurse, COHN, Certified Occupational Health Nurse, CMC, Cardiac Medicine Certification, CMAC, Case Management Administrator Certification, ACM, Accredited Case Manager, MSW, Masters in Social Work, URAC, Vocational Case Manager