Company: Sanofi
Location: Toronto, ON
Expected salary:
Job date: Tue, 01 Jul 2025 22:42:25 GMT
Job description: Reference No.R2809535Position Title: Head, Patient Support Services, CanadaDepartment: Specialty Care and Country Lead CanadaLocation: North York, Toronto (Hybrid) requiring office attendance 3 days per weekAbout the JobAt Sanofi, we are driven by one purpose: we chase the miracles of science to improve people’s lives. Our company has undergone an incredible transformation to modernize and put science at the center of everything we do. By operating as ‘One Sanofi,’ we continue to take decisive action with speed and to focus on consistent execution. Today, we are at an inflection point in our transformation. We are an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our ambition is fueled by a culture of high performance and belonging, underpinned by four core values: Aim Higher, Act for Patients, Be Bold, and Lead Together.Sanofi Canada includes three commercial business units dedicated to Specialty Care, Vaccines, and General Medicines with our teams situated in our state-of-the-art Vaccines manufacturing campus in northern Toronto. Together we employ approximately 2,000 people.Sanofi’s Specialty Care business unit focuses on rare diseases, rare blood disorders, neurology, immunology, and oncology. Sanofi’s ambition is to leverage science and innovation to improve people’s lives and be the industry leader in immunology and oncology. Its approach is shaped by a long history of developing highly specialized treatments and forging close relationships with physician and patient communities.As Sanofi’s largest Global Business Unit, representing half of the company’s revenue, General Medicines provides a comprehensive portfolio of solutions for cardio-metabolic-renal conditions, including diabetes, cardiovascular diseases, and transplant care. Our portfolio features some of the most trusted medicines globally, forming the foundation of today’s treatment standards. By 2030, we aim to reverse the course of chronic diseases. By combining the strength of our established medicines with the power of digital innovation and technology, we strive to transform health outcomes for millions and set new benchmarks for care.Position OverviewThe Head, Patient Support Services (PSS) Canada is accountable for the ensuring the continued progress of Specialty Care PSS and the integration of General Medicines PSS into one cohesive program. This individual is responsible for developing the Long-Term PSS Plan to become a best-in-class PSS, ensuring scale-up planning and PSS launch excellence for Sanofi’s Specialty Care pipeline.This individual is also responsible for PSS programs which includes the Dupixent PSP, a top 10 product in Canada, ensuring prescribed patients receive and maintain their treatment.Our pipeline has multiple planned launches in the next 5 years, requiring us to continually evolve the PSS function, to meet the needs of our providers and patients.The successful candidate will be required to bring innovation to Sanofi PSPs as measured through KPI assessments; The individual will also be responsible to integrate the two teams and create maximum impact.This influential leader reports directly to the General Manager and is a member of the Sanofi Specialty Care leadership team.The successful candidate must have proven professional experience in pharma commercial roles (Marketing/Sales) and in PSP/Vendor management. An understanding of PSP CRM requirements is a strong asset.Key ResponsibilitiesStrategic LeadershipDevelop and implement Sanofi Strategic Short- and Long-Term PSS PlanLead the development of best-in-class PSS strategies in a complex environmentDrive innovation and operational excellence across patient support programsEnsure scale-up planning and PSS launch excellence for Sanofi’s Specialty pipelinePartner with global and local stakeholders to represent Canada’s needs within the global PSS frameworkUnderstand the changing market dynamics that present opportunities or challenges and provide recommendations across all therapeutic areasOperational & Financial ManagementFoster and develop the team, manage department budget and resourcesOptimize PSS department costs while maintaining program qualityLead vendor management and contract negotiationsEnsure operational excellence and compliance across all programsDrive continuous process improvement and efficiency initiativesWork closely with Finance partner to adhere to financial and business goals as well as overall financial management of the PSS departmentSupport PSS Leads to negotiate new contracts and renewals that regulate and enforce high performance standards among our vendor partners, and supervise the vendor RFP review and selectionLeadership & Team ManagementLead and develop a high-performing teamCreate an inclusive and diverse culture promoting talent developmentProvide strategic guidance and mentorship to team membersEnsure cross-therapeutic area PSP best practice sharingRepresent PSS Function on the Canadian Specialty Care Leadership TeamDevelop a strong, cohesive team and ensure talent management for each member of the teamConstruct an environment of learning and development to build centralized PSS capabilities, establish best practices, and evolve the talent for the futureWork across North America PSS as neededCross-functional CollaborationPartner with local and global stakeholders across commercial, medical, and centralized functionsWork closely with Legal, Compliance, Medical, and PV teams to ensure that all Sanofi patient programs maintain the highest level of ethics and complianceCollaborate with Finance partners on business goals and financial managementRepresent Canada in global PSS initiatives and at key Global stakeholder meetingsWork collaboratively with franchise and cross-functional stakeholders (locally and globally) to develop programs and processes that will maximize efficiency and effectiveness of the PSSInnovation & TechnologyChampion technology adoption for program efficienciesOversee CRM upgrades and cloud-based analytics solutionsDrive digital transformation initiatives within PSS programsIdentify and implement innovative solutions for patient supportBe a technology advocate as it relates to creating program efficiencies and implementing these enhancements through the PSP partnerQuality & ComplianceEnsure sharing of best practices, audit readiness, SOP compliance, and cost effectiveness implementation across franchises/productsEnsure all training requirements of the program such as PV/AE, product and program are met as required by our PSP SOP for programsAssess PSS analytics to identify opportunities to modify processes that improve the PSS experience throughout the customer journeyAccountable for partnering on the identification and implementation of strong patient program metrics or key performance indicatorsAuthority Level & Decision MakingFinancial authority up to grade 4 DOA limit (€50K)Strategic decision-making authority for PSS programsTeam leadership and resource allocation authorityVendor selection and management authority within defined limitsPerformance IndicatorsAchievement of strategic PSS objectivesFinancial performance within budget constraintsProgram quality and patient satisfaction metricsTeam development and engagement scoresInnovation implementation success ratesCompliance and audit readinessAbout YouQualifications and Experience10-15 years professional experience in pharma commercial roles (Marketing/Sales) with proven experience of PSP/Vendor managementAbility to set overall strategy short & long term – and to operationalize it through strong leadership skillsIn-depth knowledge of the various specialty product distribution and service company business modelsMinimum of 5 years of People management experience – Proven record of successful team leadership with increasing responsibilitiesDemonstrated experience leading complex, sensitive, cross-functional change management initiative with global and local stakeholders (external & internal)Strong strategic thinking, analytical, financial, and communication skillsDemonstrated ability to successfully collaborate and gain alignment with multiple internal and external stakeholders to develop, execute, and monitor programsStrong ability to influence at all levels of the organization.Canadian pharmaceutical experience managing / supporting patient support programsSense of urgency, passion for the role, patient focus with a results orientationExperience with biologic self-injectable and/or infused products an asset.Strong anticipatory and reactive problem-solving skills.Bilingual (English/French) a strong assetWhy Choose Us?Bring the miracles of science to life alongside a supportive, future-focused team.Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programsThis position is for a new vacant role that we are actively hiring for.Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.#GD-SG
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#LI-RemotePursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !North America Applicants OnlyThe salary range for this position is: $165,800.00 – $239,466.66All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the .La fourchette salariale pour ce poste est la suivante:$165,800.00 – $239,466.66Toute compensation sera déterminée en fonction de l’expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d’avantages sociau de l’enterprise. Des informations supplémentaires sur les avantages sont disponibles via le .
Position Summary: Head, Patient Support Services (PSS), Sanofi Canada
- Location: North York, Toronto (Hybrid: 3 days in-office)
- Company Overview: Sanofi is an R&D-driven biopharma company focused on leveraging science to enhance lives, aiming for excellence in Specialty Care and General Medicines.
Key Responsibilities:
- Strategic Leadership: Develop and implement short- and long-term PSS strategies, ensuring operational excellence across patient support programs.
- Team Management: Lead a high-performing team, fostering a culture of inclusivity and talent development.
- Financial Oversight: Manage departmental budgets, optimize costs, and ensure compliance with financial goals.
- Cross-functional Collaboration: Work with various internal and external stakeholders to enhance PSS effectiveness and compliance.
- Innovation and Technology: Drive digital transformation and implement innovative patient support solutions.
Qualifications:
- 10-15 years in pharma commercial roles, with experience in PSP/Vendor management.
- Strong leadership and strategic planning skills.
- Proven track record in team management and cross-functional collaboration.
- Knowledge of specialty product distribution models and bilingual (English/French) skills are advantageous.
Remuneration: Salary range is $165,800.00 – $239,466.66, commensurate with experience.
Company Values: Emphasis on diversity, inclusion, and personal growth within a supportive work environment.
Sanofi promotes equal opportunities for all candidates and encourages applications from diverse backgrounds.
